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Get categories via /api/jsonws request, response with 403 status
legacy Troubleshooting
Issue When retrieving categories using api/jsonws there's a blank page and the HTTP status is 403. Environment Liferay DXP 7.4 Resolution Go to Control Panel -> System Settings -> API authentication -> Portal...
I'm unable to change Staged Content configuration
legacy Troubleshooting
Issue I am not able to change the Staged Content under Staging Configuration, as the checkboxes are seen greyed out and all disabled to change any value in existing configuration. Environment Any DXP environment with...
Upload same document in multiple languages
legacy
Issue Can the same document be uploaded in multiple languages? Environment DXP 7.3 Resolution Liferay DXP does not currently support this function, but there is currently a feature request for it to be added...
Content Page History
legacy
Issue We wanted to check with Liferay support if there is any functionality for viewing content page history or to revert back to previous version? Environment DXP 7.3 Resolution Liferay DXP does not currently...
The edited value of a Field Reference is not saved in the database
legacy
Issue When you create a form and add, for example, a Text field and in its advanced settings you change the Field Reference field, after publising the form, you will expect to find that the new value of the...
Editing issue in fragments when using rich text
legacy Troubleshooting
Issue Using the following code in a fragment results in an error when editing the rich text field, using a copied text. The title field is empty and the pasted text gets duplicated and can not be edited and it gets...
URL redirect not allowed in form submission
legacy Troubleshooting
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue How do I direct my user to a specific URL when submitting a...
My custom dropdown items are disabled
legacy Troubleshooting
Issue After following the steps of overriding the management toolbar the custom dropdown items are shown as disabled. Environment Liferay 7.4 Resolution You need to needs your customm buttons “actions” in...
AuditEvent not saved after migrating from Portal 6.2 to DXP 7.4
legacy Troubleshooting
Issue After migrating to DXP 7.4. If we use the portal normally, there aren't new entries in Audit_AuditEvents table. Environment Liferay DXP 7.4 Resolution Go to System Settings -> Audit -> Persistent...
How to calculate the correct setting for discovery.zen.minimum_master_nodes?
legacy
Issue What is the best value for thediscovery.zen.minimum_master_nodes property in 3 nodes clustered elastic search environment? Is my calculation correct? My calculation is below for 3 nodes: 3/2 + 1 = 1.5 + 1 = 2.5...
Image URLs in headless API responses include the port number
legacy
Issue While using the headless API, users can see the port with the source URL.  Environment Liferay DXP 7.4 Commerce 4.0 Resolution This is the expected behavior as Liferay is either serving the full URL,...
NullPointerException error seen with custom Terms Of Use
legacy Troubleshooting
Issue When custom content in "Terms of Use" is set via Instance Configuration in Control Panel, and logging in as a new user for the first time, a NullPointerException is seen. Environment DXP 7.4 Resolution The Terms of...
Enable TLS 1.2 with Java 7 for Apache Tomcat
legacy Troubleshooting
Issue AWS is going to update TLS version as 1.2 as default for all S3 calls Environment Liferay Portal 6.2 and prior Java 7 Resolution Solution 1:  Upgrade, JDK 7u131 or later on your Java environment, where...
File size UI message with web content
legacy
Issue When creating web content and selecting an image, users need to choose the standard image size. Currently, while selecting an image, the image size is not displayed. Environment Liferay DXP [all version]...
Email address field has a limit of 75 characters in Channel Notification template
legacy Troubleshooting
Issue Navigate to Channels -> Choose a channel -> Notification Templates Add a new template Fill in the required details Under Email Settings add a very long email address (more than 75 characters) in the "To" field...
Page tree and Product menu is not visible after upgrade
legacy Troubleshooting
Issue After upgrading Liferay 7.4 to Update 60 or above, some of the Admin UI components (Product menu and the Page tree) are not available and there are JS errors in the console log. Environment Liferay DXP 7.4...
How to extract the okta authorization token for each user?
legacy Troubleshooting
Issue Once users log in to Liferay, the user should get redirected to Okta. After successful authentication, Okta is supposed to return an authorization token for that specific user.  Concern: After successful Okta...
Page URL redirection is case sensitive
legacy Troubleshooting
Issue When accessing a page with an upper or lower case friendly URL, we get directed to the page correctly. However, when using the redirect tool and using the lower case source URL, the destination URL can only...
Unable to extend user session on Weblogic
legacy Troubleshooting
Issue When I call Liferay.Session.extend(); from Liferay 7.4 running on Weblogic, the user session terminates. Environment DXP 7.4 Weblogic Resolution This behavior is resolved by LPS-190923. Please open a help...
Liferay starts up creating tables and populating them with default data after restoring an upgraded database
legacy Troubleshooting
Issue You might encounter the behavior where you successfully back up your current data and performed a successful upgrade in your local MySQL server. However, when restoring the upgraded data, Liferay does not...
TLS v1.0 and TLS v1.1 in Liferay DXP
legacy How To
Issue How to confirm that TLS v1.0 and TLS v1.1 are disabled by default in Liferay DXP 7.2? Environment Liferay DXP 7.1 Liferay DXP 7.2 Liferay DXP 7.3 Liferay DXP 7.4 Resolution In Java 8, TLS v1.0 and TLS v1.1...
The fields of the custom theme need to be re-filled
legacy
Issue When using the look-and-feel.xml file to create a custom theme in Liferay, users observe that when they update the theme and reapply it, the previously entered data in the custom theme fields is lost. This...
Adding options to an item in order creation with POST headless-commerce-admin-order/v1.0/orders API
legacy How To
Issue I have created a new order with an API call, which includes also adding options to the order item, but when I query the order, I see that the options are not there Steps: 1. Create a Minium site. 2. Create a business...
How to manually trigger LDAP imports before the import interval is reached
legacy Troubleshooting
Issue I want to manually trigger LDAP imports by triggering the UserImportConfigurationModelListener scheduled job. However, when I trigger this job, I see the following line in the LDAP DEBUG logs: DEBUG...
Dynamic Data Lists do not save inputted data when switched to Spreadsheet View
legacy Troubleshooting
Issue When using Dynamic Data List Spreadsheet View, adding new data does not work as intended. It seems like the format with which the front-end passes data to the back-end changed in LPS-107858. However,...
Logs tab is not being shown on Services pages
legacy
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue I can no longer see the Logs tab on Services pages from...
Error with custom workflow when deleting/deactivating users
legacy
Issue We would like to know what happens when a user who has open workflow tasks is deactivated or deleted. We have seen that deleting or deactivating gives us an error for a open task that has a custom flow made by...
Web Content articles are not showing up when being searched or in Asset Publishers
legacy Troubleshooting
Issue Web Content articles are not showing up when searching for them through the portal's search bar or when they should be displayed in Asset Publishers. This happens even though the Web Content articles...
XSS and Web Content editing
legacy Troubleshooting
Issue Web Content Editing If a script is added to the content field and published, the script is executed when the article is displayed. Accessing the page triggers an alert each time. Allowing such content could...
Default Display Page Template for WebContents
legacy Troubleshooting
Issue Within the webcontent edit screen, there is a component in the right sidebar that allow us to define a Display Page Template in order to configure which will be the page that will render the content when it is...
Cannot use an asset publisher with two different vocabularies
legacy
Issue In a "Content page", we use an asset publisher that displays all content. We add in this page two selectors of vocabularies for two different ones. When filtering with a category of the first vocabulary, the...
Navigation bar gets out of sight when adding too many lines to a Web Content article
legacy Troubleshooting
Issue When editing a WC article, either from the Web Content Menu or from a Web Content Display widget, and adding too many lines, the WC article box scrolls down and thus the navigation bar which you can...
The sorting of web contents with date field is incorrect in a collection display fragment when the page language is changed between English and any other language
Troubleshooting
Issue I have a lot of web content with different date fields displayed in a collection display portlet on a page. When I change the page language between English and any other language the sorting of the web contents...
Why segments are displayed in the Global scope and how to sync them to the Site scope?
legacy
Issue Currently, new segments are imported into the Global scope and not the Site scope when the segment is created in Analytics Cloud and imported into Liferay. How can segments be imported into the site scope?...
ADA Accessibility - SR doesn't announce message that comes after selecting rows in the table on sites page.
legacy Troubleshooting
Issue Expected Results: Screen Reader should announce message which comes after selecting rows in table. Screen Reader should announce, "1 of 3 selected' after selecting checkbox in the table.   Actual Results:...
Web Content still being accessed from an unconfigured Friendly URL
legacy Troubleshooting
Issue When using Display Page Templates to display web content on the Portal, my web content is being accessed by more than one URL. Why when configuring a friendly URL to access my web content through the Display Page...
ADA Accessibility: Screen Reader doesn't announce current selected page when focus is on selected page number
legacy Troubleshooting
Issue Expected Result: SR announces "current page" along with the page number when focus is on the current page number. Actual Result: SR announces,"Page 2 Link"   Steps to Reproduce: Tools: JAWS 1. Open the HR...
Backport localize fragment configs feature from 7.4 to 7.3
legacy How To
Issue We want to check if the following feature specifically for image can be backported to 7.3:...
ADA Accessibility - Links present on table do not have any distinguishing features which would make them look like a link
legacy Troubleshooting
Issue Expected Result: I expect links to look different than normal non-link text. Ex. -links should be blue in color with an underline so that users will know the link is available.   Actual Result: Links...
Character limit for "Tag" field
legacy
Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us....
Address already in use
legacy Troubleshooting
Issue You might encounter an error during portal startup or during starting an upgrade process where you see the following logs: ERROR [Start Level: Equinox Container:...
Cart checkout: cannot return back to billing address step
legacy Troubleshooting
Issue When unchecking "use shipping address as billing address", and then providing the same address for shipping and billing, end user cannot go back and change the billing address to something else, because that step...
When does a new version in JournalArticleLocalService.updateArticle is created?
legacy
Issue New version of a web content can be created when calling JournalArticleLocalService.updateArticle Environment Liferay DXP Resolution A new version is created when the latest article version is in one of the...
Problems with marketplace Sync Connector deployment on 7.3
legacy Troubleshooting
Issue I have installed the Sync Connector from marketplace on my 7.3 instance, but it doesn't seem to work in the startupp errors I see a part like this: 2023-05-31 12:18:15.064 ERROR [Framework Event Dispatcher: Equinox...
Export data from Analytics Cloud as Excel sheets or CSV files
legacy
Issue I would like to export data from Analytics Cloud as Excel sheets or CSV files. Is this possible? Environment Analytics Cloud Liferay DXP 7.4 Resolution Analytics data can be fetched and exported using...
Integrating Liferay PaaS with OpenOffice/LibreOffice
legacy How To
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue Sometimes, it is necessary to generate previews for...
Images lost during staging publication
legacy Troubleshooting
Issue Customer reports images are gone after they published content It could be images or files from the Document Library   Environment Liferay DXP 7.2   Resolution If the publication took a lot of time it is...
Hide asset title in Asset Publisher's details view
legacy How To
Issue Configure an Asset Publisher in a page using a display template different than the 'Full Content' one. Click on any asset: it shows its details, including the asset's title.  Environment Liferay DXP...
Content page displays wrong title when special characters are used on it
legacy Troubleshooting
Issue If the title of a Content page has special characters on it, the title will then be displayed with "&". This usually happens when you place the character "&". For example: "Documents & Media", in...
SEO - Titles in Google's search results page don't display expected text
legacy
Issue After configuring the "Title SEO" of a page, Google and other search engines don't display the value as-is. If we use a customization to remove the Site and Instance names, they keep showing in search results...
Integration with Vlibras Script
legacy Troubleshooting
Issue When attempting to include the Vlibras script into the page, certain errors arise, causing the script to malfunction or causing buttons and links to stop working properly, for example.  Environment Liferay...
OpenID Connect cannot be enabled on Liferay SaaS setup
legacy Troubleshooting
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue Failing to enable OIDC implementation on an instance...
404 error for fragments images after updating site friendlyUrl
legacy Troubleshooting
Issue When we change the site friendly URL, fragment images stop working and 404 errors were found in the browser console. Steps to Reproduce:  Set up Liferay DXP 7.4 Update 74. Navigate to Site Builder > Pages >...
Removal of mapping types
legacy
Issue You might encounter some deprecation warning in your Elasticsearch logs regarding the removal of mapping types: Using include_type_name in get mapping requests is deprecated. The parameter will be removed in...
Content display date not showing user timezone
legacy
Issue The user's time zone setting is not reflected in the display date of mapped content in the fragment. Environment Liferay DXP 7.4 Resolution This functionality does not exist yet in the Liferay Portal. There...
Audit_AuditEvent and UserNotificationEvent tables in the database
legacy
Issue I would like to understand the purpose of eventType column in Audit_AuditEvent and deliveryType in UserNotificationEvent tables. In deliveryType column what is the meaning of the values e.g. 10000,10002 etc. ?...
Bootstrap Accordion does not work correctly
legacy Troubleshooting
Issue When I click on the expand button, the expanded area is not displayed, so I am not able to change the text (without editing the text in the source code). Environment Liferay DXP 7.3+ Resolution System settings...
Assets created from an Asset Publisher don't keep the categories and/or tags of the filter
legacy
Issue An Asset Publisher (AP) can be configured to filter by certain categories and/or tags. When the Display Settings of the AP has Show Add Content Button enabled, it's possible to create new assets directly from...
How to update jackson-databind library
legacy Troubleshooting
Issue For security reasons we need to update the jackson-databind library from version 2.13.2.2 to 2.13.4.1 How do I update the jackson-databind library in Liferay DXP? Security vulnerabilities in jackson-databind...
Necessary Permissions to Export or Import a Page
legacy Troubleshooting
Issue What permissions are necessary to be able to export or import a page? I get the error "I'm sorry, you don't have permission to access the requested resource" when trying to import or export a page. Environment...