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Some portlets are disabled after upgrading
legacy Troubleshooting
Issue After upgrading from a previous version of Liferay to Liferay DXP 7.2, some portlets were disabled and displayed error messages such as "This portlet is inactive. Please contact your portal administrator to...
Read the data of portlet.properties from custom portlet
legacy How To
Issue How to read the data from the portlet.properties from the custom portlet? Environment Liferay DXP 7.1 Resolution Please Note: The following procedures involve customizations that are beyond the scope of Liferay...
Unable to add the image into the file repository while upgrading the portal DB
legacy Troubleshooting
Issue Not able to upgrade the portal DB from DXP 7.0 to DXP 7.2 with the below repository error. ERROR [ForkJoinPool-2-worker-0][UpgradeImageTypeContent:184] Unable to add the journal article image 237723783 into the...
Elasticsearch indexing error- NoNodeAvailableException
legacy Troubleshooting
Issue Elasticsearch indexing error is getting thrown as below while upgrading the Liferay portal DB. 2020-02-21 11:39:23.096 ERROR [Framework Event Dispatcher: Equinox Container:...
JBoss Server cannot be started without any error in the log
legacy Troubleshooting
Issue JBoss Server with Liferay DXP deployed cannot be started without any error in the log Environment Liferay DXP 7.0 Resolution Consider extending the timeout "jboss.as.management.blocking.timeout" in Jboss Configuration....
DXP 7.0 start up fails with error ORA-00942 on empty Oracle database
legacy Troubleshooting
Issue When trying to start up a DXP 7.0 portal on an empty Oracle database it fails. On the logs the following messages can be seen: 2020-02-20 20:16:01.209 INFO...
ORA-01408 exception when upgrading custom Service Builder module
legacy Troubleshooting
Issue Running g! upgrade:check it turns out that a component was not migrated successfully, the output is for example: There is an upgrade process available for ServiceBuilder.service from 0.0.0 to 1.0.0 Upon...
I cannot save Instance Settings due to error: Please enter a valid mail domain
legacy Troubleshooting
Issue I go to Control Panel > Configuration > Instance Settings (or Virtual Instances) I enter a valid mail domain and click Save I get the error: "Please enter a valid mail domain" Environment Liferay DXP 7.1 FP15+...
How to Change the Session Timeout Value
legacy How To
Issue How do I modify Liferay's default session-timeout of any logged-in user? Environment DXP 7.2 DXP 7.3 DXP 7.4 Resolution This value is set on the [App_Server_HOME]/webapps/ROOT/WEB-INF/web.xml file....
${device} in Freemarker template does not return device data
legacy Troubleshooting
Issue When using the Freemarker directive ${device} and checking the resulting content on the interface, no actual device data will be returned: {brand=unknown, browser=unknown, browserVersion=unknown,...
Date fields are set with invalid format on JDK9+
legacy Troubleshooting
Issue After setting Liferay to use JDK9 (or any major), customers may notice that the date formats will be invalid upon selection on the date picker: for example, in Swedish, for a date like February, 20th, the...
How to automatically log thread dumps when the portal is too slow in Liferay?
legacy How To
Issue How to automatically generate thread dumps when the portal is slow? Environment Liferay Portal 6.2 Liferay DXP 7.0,7.1,7.2,7.3, and  7.4 Resolution Liferay has provided the below two properties which...
NullPointerException when compiling module JSPs in OpenJDK 11.0.6
legacy Troubleshooting
Issue I'm using OpenJDK 11.0.6. When I deploy a module with custom JSP, JSP compilation fails with NullPointerException: java.lang.RuntimeException: java.lang.NullPointerException: entry at...
API for document deletion
legacy
Issue API for the document deletion Environment Liferay portal 6.2 Resolution Please Note: The following procedures and unofficial links involve customizations that are beyond the scope of Liferay Support.  Please...
Upgrade from 6.2 to DXP fails with IBM-specific AESSecretKey error
legacy Troubleshooting
Issue Upgrade from 6.2 to DXP fails with IBM-specific AESSecretKey error, when a user was using IBM JDK for the 6.2 environment....
Update to DXP 7.2 Fix Pack 4 from DXP 7.2 GA1
legacy Troubleshooting
Issue When updating from DXP 7.2 GA1 to Fix Pack 4 you may encounter the following startup error: 2020-01-31 02:55:02.013 ERROR [Framework Event Dispatcher: Equinox Container:...
Improve the Performance of JS Loader Modules Servlet
legacy Troubleshooting
Issue How could we minify js_loader_modules file to improve our page load performance? Environment DXP 7.1 Resolution Install Fix Pack 11 which includes the following fixes to improve the performance...
bnd.bnd is not getting created with EXT module project
legacy
Issue bnd.bnd is not getting created with EXT module project. Environment Liferay DXP 7.2 Resolution Please Note: The following procedures and unofficial links involve customizations that are beyond the scope of...
Xuggler cannot generate thumbnail for videos with more than 2 audio channels
legacy Troubleshooting
Issue For videos with more than 2 audio channels, Xuggler does not generate thumbnail and throws an error: 2023-02-16 10:48:35.507 ERROR [main][xuggler:105] Error: inputChannels > 2; unsupported...
Detected Vulnerabilities related to Struts
legacy
Issue A security scan has picked up the following vulnerabilities related to struts-core:  CVE-2012-1007, CVE-2014-0112 CVE-2014-0112: ParametersInterceptor in Apache Struts before 2.3.20 does not properly restrict...
Disable Commerce module on Liferay 7.4
legacy
Issue Liferay Commerce is not relevant for the business user, they would like to disable it in DXP 7.4 Property added to portal-ext.properties file: enterprise.product.commerce.enabled=false Environment DXP 7.4...
Unable to add SKU to the product via headless API
legacy Troubleshooting
Issue Steps to reproduce: 1. Start Liferay DXP 7.4. 2. Create a site by using a minium site template. 3. Create an option with the name "City". 4. Create a specification with the name "segment". 5. Navigate to...
Clean up corrupted Search service volume
legacy Troubleshooting
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue My Search service's volume is corrupted and the ES nodes...
Display Template "List Menu" is always showing the full pages tree in Menu Display widget
legacy
Issue Although 'Auto' mode is configured for the List Menu display template in Menu Display widget, the full pages hierarchy is displayed.  Environment Liferay DXP 7.3+ Resolution In previous versions of...
How to show only certain file types to a group of users?
legacy How To
Issue I want to show only certain file types to some users. For example: they should see .doc and .pdf only but not .xls Is it possible to hide/show documents based on extensions? Environment Liferay DXP 7.4...
How to hide 'Content Performance' icon for every user
legacy How To
Issue The 'Content Performance' icon should be hidden for all default users with 'Administrator' or 'Content' roles. Environment Liferay DXP 7.4 Resolution Navigate to Control Panel> System Settings> System Scope>...
The image version has been changed, but the image remains the same
legacy Troubleshooting
Issue The image does not change, but only the versions do. Steps to reproduce: 1) Navigate to Content and Data > Documents and Media 2) Upload an image  3) Do check out and download it 4) Click three dots (Action...
How to replicate a production environment into a non-production one?
legacy How To
Issue In order to test new developments, we want to set up a test environment that is a copy of the production environment to confirm that we will not have problems in the subsequent deployment in production. How can we...
java.lang.ClassCastException: class com.liferay.util.axis.SimpleHTTPSender cannot be cast to class org.apache.axis.Handler error when using axis library to call an external web service
legacy Troubleshooting
Issue We have implemented a custom code in an OSGi module that uses the Apache Axis client and is trying to invoke an external SOAP web service. When we try to call the external service, a ClassCastException error is...
Asset Publisher Page selector doesn't work
legacy Troubleshooting
Issue When I try to change the Page number in the combo box of the Asset Publisher, It always remains on the same page. Environment Liferay DXP 7.2 Fix Pack 14 or below Liferay DXP 7.3 Fix Pack 2 or below Resolution For...
Search results can be incomplete when highlighting is enabled
legacy Troubleshooting
Issue With highlighting enabled, search results only shows those sentences which match. If there are no matches, it shows all sentences. This can affect the title, summary and other result fields. Environment Liferay DXP...
Commerce orders API - how to filter results by orderStatus?
legacy Troubleshooting
Issue I am trying to filter orders fetched from the API /o/headless-commerce-admin-order/v1.0/orders by orderStatus, but that does not seem to be possible.  Steps to reproduce: 1. Create an order and accept it 2. GET...
Contents without URL shouldn't link
legacy Troubleshooting
Issue Contents without URLs linked when used in a Navigation Menu Steps to reproduce: 1) Create web content and set None in the display page selection 2) Create a Site Navigation Menu and add the created web...
The first repeatable field in a web content cannot be removed
legacy Troubleshooting
Issue Unable to remove the 1st repeatable element Steps to reproduce: 1) Start the DXP server 2) Create a new structure > add a Text field > set Repeatable to Yes > save the structure 3) Start creating new web...
Is it possible to disable Document Previews at the file extension level?
legacy
Issue When generating document previews for PDF files using default portal.properties configurations, the total disk space being used can far exceed the size of the original PDF file. Is it possible to skip preview...
403 error in Liferay SaaS project
legacy Troubleshooting
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue Sometimes, Liferay SaaS clients report that they are...
The same URL repeats in sitemap.xml even after disable sitemap index
legacy Troubleshooting
Issue When the property "xml.sitemap.index.enabled" is false one sitemap is created for each site. When there's a unique sitemap index the same URL is repeating several times.   Environment DXP 7.3+ DXP 7.4 u4...
Conditional workflow is breaking
legacy Troubleshooting
Issue Steps to reproduce: 1. Start Liferay DXP 7.4 2. Navigate to Control Panel > Applications > Workflow > Process Builder > Workflows > Add Conditional Workflow(attached). 3. Apply conditional workflow on...
Unable to select the empty vocabulary
legacy Troubleshooting
Issue The user is not able to select the empty vocabulary on the modal. Step to reproduce: 1) Add a new site 2) Add two vocabularies 3) Add a category under one vocabulary 4) Open the category ellipsis menu 5) Move...
Form takes a shot delay of approximately 1 second to load
legacy
Issue There is a short delay (approximately 1 second) for the form to become available after page load Environment DXP 7.1 or higher Resolution It is true that there is a short delay (about 1 second) for the form to...
Updating users data through LDAP
legacy
Issue We have enabled importing users and groups through LDAP. Import works perfectly, although we have seen user data is not updated when it changes in Active Directory: email or user name, for example....
Unable to add dynamic filter rules in Product Publisher Widget
legacy Troubleshooting
Issue When the dropdown option is changed from Tags to Category, the input box disappears. Steps to reproduce: 1) Create some categories from the Global Site. 2) Create sample commerce products and attach the...
I cannot use special characters in Fragments
legacy Troubleshooting
Issue I included certain special characters in the fragment such as ¡áéíóú and published it. When I reopen the fragment, the special character is displayed as � and doesn't allow me to publish anymore. The logs...
I want to restrict access to certain documents to a single user
legacy How To
Issue I am using Documents and Media to upload files. Some of the documents must be restricted for a single user. The user must access a list of documents that only he/she is able to see. Environment Liferay DXP 7.2+...
Documents without guest permissions are downloadable
legacy
Issue The document is stored in the browser cache and can be downloaded again without the user being logged in Steps to reproduce: 1. Upload a text file document 2. Change permission, revoke guest view 3. Click on...
Import failed with duplicate layout page template
legacy Troubleshooting
Issue The import process failed with the below error 2023-01-02 06:33:32.734 [liferay/backgroundtask-4]...
How to display a video from Documents and Media onto a page using the Video Widget
legacy How To
Issue We want to add a video from Documents and Media onto a page using the video widget. However, the Video Widget requires a URL.  Environment DXP 7.3, DXP 7.4 Resolution Here are the steps to displaying any video from...
Does Liferay support AngularJS?
legacy
Liferay Support does not recommend or endorse specific third-party products over others. The information provided about products not created by Liferay is for reference purposes only, and any implementation of these principles...
Fragment and page templates with Japanese titles fail to export.
legacy Troubleshooting
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Please be aware that the page you are viewing has been...
Portlet options lost after upgrading to 7.4 U51+
legacy Troubleshooting
Issue After upgrading to 7.4 Update 51+, the Export/Import, Configuration or Remove portlet options are lost. This error does not happen if the Classic Theme is applied. Environment Liferay 7.4 Update 51+...
Site Friendly URL not available
legacy Troubleshooting
Issue I try to change the friendlyURL of one site to "site01" and I can't, it returns the error: Error: Please enter a unique friendly URL. Site and site01 site01 have the same friendly URL. Checking the rest of...
Non-localizable fields default language
legacy How To
Issue In which language are the web content non-localizable fields displayed? Environment DXP 7.4 Resolution By default, the non-localizable fields will allow you to enter the translation only for the site's...
Errors Suggesting a Search Bot Attack
legacy Troubleshooting
Issue We are seeing many abnormal errors in our Liferay catalina logs all of sudden. We have tried restarting, but the errors continue. What could these mean? ERROR [ajp-nio-0.0.0.0-8009-exec-19][MVCPortlet:557]...
Segment not working with request parameter option
legacy Troubleshooting
Issue Segment not working using Request Parameters filed. The issue can be replicated using Widget Page as well as Content Page. Steps to reproduce: Create a Blank page named "test" Create a Basic Web Content Go to...
Is There An IDE That Liferay Recommends?
legacy
Issue Does Liferay suggest a particular IDE for development? Environment DXP 7.0 | DXP 7.1 | DXP 7.2 | DXP 7.3 | DXP 7.4 Resolution Liferay does not have an officially recommended IDE, you may use whichever you are...
Filter on Product List UI does not show all category
legacy Troubleshooting
Issue Not all categories appear when filtering the product list Steps to reproduce: 1) Create a few categories with a hierarchy up to level 3 or 4. 2) Navigate to Commerce> Products> select the 'Filter' 3) Select...
Unable to bind to the LDAP server javax.naming.AuthenticationException: [LDAP: error code 49 - Invalid Credentials]
legacy Troubleshooting
Issue Unable to connect to Open LDAP in DXP due to the following UI error Environment Liferay DXP 7.4 Resolution These errors typically occur when Liferay is unable to communicate with LDAP or when mapping mistakes...
I cannot use special characters in Templates
legacy Troubleshooting
Issue I included certain special characters in a template such as ¡áéíóú and saved it. When I reopened the template, the HTML and Elements sections stopped displaying. When I saved the template again, the UI showed...
AssetEntryLocalServiceUtil.getAssetCategoryAssetEntries(long categoryId) deprecated and not used on DXP 7.3
legacy How To
Issue When trying to return the entries for a specific AssetCategory with AssetEntryLocalServiceUtil.getAssetCategoryAssetEntries(long categoryId) on DXP 7.3 you get zero results, even if you have a category and some...
How to hide version of JS libraries
legacy
Issue Sometimes when using a tool that identifies a site's web technologies, versions of Javascript libraries (jQuery and YUI, for example) are displayed. Environment Liferay DXP. Resolution It is not possible to...