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Legacy Knowledge Base
Published Sep. 10, 2025

Email Sender Configuration is not being saved

Written By

Adrienne Lao

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Issue

  • When modifying the Email Sender Name in our PROD environment by following these steps:

    • Control Panel > Instance Settings > Email
    • Access "Email Sender" in the left menu
    • Set "XYZ" in the "Name" field > Save

    the change doesn't save successfully.

  • Despite receiving a success message, the value of the Name field reverts back to its original value. The changes save successfully in our UAT and DEV environments.

Environment

  • SaaS
  • Quarterly Release

Resolution

 

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