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Site is insecure after adding a new custom domain into Liferay Cloud
legacy Troubleshooting
Issue After adding a new custom domain, the SSL certificate is no longer working and a website (in which the certificate was working just fine before) is now marked as insecure.  Environment Liferay Cloud with no custom SSL Resolution Check if this new custom domain is pointing to the...
Automate syncing of all sites at once with individual property
legacy
Issue Possibility to automate syncing of more than 200 'Sites' at once with individual property in 'Analytics Cloud'. Environment Liferay 7.1 fix pack 18 Resolution A default property will always be created when connecting a new DXP data source. The name of the data source will be the...
Is all the pending data synced at once between Liferay DXP and Analytics Cloud?
legacy
Issue How it happens the sync between Liferay and Analytics Cloud (AC)? Environment Liferay DXP Analytics Cloud (Token based connection) Resolution When the sync happens, it grabs all pending data and sends them by batch of 100., content:...
Does Liferay SaaS support IPv6?
legacy
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue Does Liferay SaaS support IPv6 for the ingress point address? Environment Liferay SaaS Resolution No, we currently do not support...
After Reindexing, unable to view latest 'Web Content'
legacy Troubleshooting
Issue After reindexing, "The portal is currently reindexing" message has been seen on the portal and the latest web contents are not displaying on the portal pages. Environment Liferay 7.0 de-92 Resolution Obtain the backgroundTaskId of the record Perform the delete operation from a...
Same result counts from 'Portletpreferences Table'
legacy Troubleshooting
Issue Reverting the theme is not deleting the portlet settings. Steps to reproduce the issue after deployed custom 'Theme' consists of embedded 'Web Content'. Navigate to the home page Verify web content. Execute the 'SELECT * FROM PortletPreferences;' Received the 83 results (At my...
Media files published in the Media Gallery widget are not being tracked by Analytics Cloud
legacy
Issue Media files published using the Media Gallery Widget are not being tracked by the Analytics Cloud Environment Liferay DXP Analytics Cloud Resolution This is the intended behaviour. The widget Media Gallery is not tracked out-of-the-box.  Additional Information You can treat the...
SAML Authentication Issue: Message context was not authenticated
legacy Troubleshooting
Issue After enabling the SAML, when the user is trying to log in, authentication failed with the following message. ERROR [http-nio-8080-exec-36][BaseSamlStrutsAction:59] org.opensaml.messaging.handler.MessageHandlerException: Message context was not authenticated Caused by:...
How can I manage custom portlet options on Content Pages?
legacy How To
Issue When deploying a custom portlet on a Widget page, several options will appear in the ellipsis menu: After placing the same portlet on a Content Page, those options will no longer appear. Environment Liferay DXP 7.1 Liferay DPX 7.2 Resolution Content Pages are especially conceived...
Favicon not showing on legacy Microsoft Edge
legacy Troubleshooting
Issue Liferay DXP is running locally on http://localhost:8080 Liferay DXP favicon doesn't show up on Microsoft Edge legacy (EdgeHTML) v.18 or lower. Instead, a dummy favicon placeholder will be shown: On the same browser, the favicon will appear when reaching Liferay DXP through the...
Define Permissions page crashes with a large number of groups on MS SQL Server
legacy Troubleshooting
Issue When a large number of Organizations are added in the portal (More than 200,000), the "Define Permission" screen breaks down and appears to be blank when clicked on Summary -> Control Panel -> General Permissions, or any permissions on the page. Note: The issue is observed when...
Adding custom Spell checker and Query suggestions for languages that do not have them by default
legacy How To
Issue You might want to enable the spell checking and suggestion feature in your 'Search Portlet' but the language you wish to use does not have them by default. Environment Liferay DXP 7.x Resolution Create a simple .txt file with all the words you would like to add As an example for...
Guest User can't upload files in Forms
legacy
Issue Guest users should be able to upload files in the forms. Environment Liferay DXP 7.0 Liferay DXP 7.1 Liferay DXP 7.2 Liferay DXP 7.3 Resolution As of now, there is no out of the box feature where a Guest user can upload the files in the Forms.  This capability has been added...
HTTP 500 error when logging in via Liferay App Screen
legacy Troubleshooting
Issue Users may occasionally be unable to authenticate in Liferay DXP with Liferay Screens for Android. The following errors might be observed in the web server logs: POST /c/portal/login HTTP/1.1" 500 And the mobile devices may show: Cookie invalid or empty Environment Liferay DXP 7.0+...
The main.js of Notification portlet can be accessible
legacy
Issue End-user able to access main.js URL at their end Environment Liferay 6.2 Resolution The main.js of the Notification portlet can be accessed via inspect element or browser.  It can be accessed in the browser because it gets loaded by the browser when loading the notification...
How to programmatically get the list of calendar event invitees
legacy How To
Issue I want to get the list of users that accepted an invitation to an event (but programmatically, not by viewing the event on the UI) Environment DXP 7.2 Resolution - in the background, calendar events are called calendar bookings (so look for classes like CalendarBooking*,...
How to see the number of downloads for Documents and Media?
legacy How To
Issue In Liferay 6.1 and 6.2, if you opened a Document as and Admin, you had the information about the number of downloads. This is missing in DXP 7.0+ Environment Liferay DXP 7.0+ Resolution In DXP 7.0+, you can make this piece of information appear in Site Administration and in the...
Message displayed when "Paste" operation is used in editing web content (CKEditor)
legacy Troubleshooting
This article has been machine translated from its original language for your convenience. Please use discretion as this translation may include some inaccuracies. If you encounter issues with the translation, please use the feedback button to let us know. Issue The following message is...
Web Content can be published by Staging even if Web Contents are deselected
legacy
Issue Steps to reproduce: 1) Create new web content and configure the content on a page. 2) Click on publish to live and switch to the advanced publication, select the page and scroll down and uncheck the web content in the content section. 3) Click on Publish to remote live. 4) Go to...
How can I change the editor used in the Knowledge Base app?
legacy How To
Issue How can portal administrators change the default editor of the Knowledge Base app installed in Lifray DXP? Environment Liferay DXP 7.0+ Resolution You can change the Knowledge Base's default editor from the Control Panel: System Settings > Knowledge Base > Service > Editor Name...
Target Platform feature no longer works after updating the Gradle workspace
legacy How To
Issue Target Platform feature no longer works after updating the Gradle workspace Environment Liferay Gradle Workspace 2.0.3 or later Resolution Portal source indexing is disabled in Gradle workspace version 2.0.3+ (Target Platform plugin version 2.0.0+). To enable this functionality,...
Naming Conventions for Liferay Fix Packs and Service Packs
legacy
While it is our hope that the naming conventions for Liferay releases would be mostly self-explanatory, this guide is provided to help explain the various elements you see within the release names. Fix Packs The diagram below explains the elements in the naming of Fix Packs for DXP 7.1+...
If I use local data providers in my forms, they do not appear for Guest users
legacy Troubleshooting
Issue I go to Control Panel > Configuration > System Settings > Data Providers (under Content & Data), and enable Access Local Network I go to Forms and add a Data Provider according to this article: Data Providers I create a Form with a 'Select from List' field I set the field to use...
Elasticsearch fails to start with jna tmp dir configured (core dump)
legacy Troubleshooting
Issue Trying to start remote Elasticsearch crashes with a core dump. # A fatal error has been detected by the Java Runtime Environment: # # SIGSEGV (0xb) at pc=0x00007f424226f40a, pid=28216, tid=139922878629632 # # JRE version: Java(TM) SE Runtime Environment (7.0_75-b13) (build...
Error cannot read JPEG2000 image
legacy Troubleshooting
Issue After uploading a (or a group of) .pdf file containing jp2 images or others such as JBIG2 or TIFF, the following error is thrown in the logs: ERROR [main][PDFStreamEngine:211] Cannot read JPEG2000 image: Java Advanced Imaging (JAI) Image I/O Tools are not installed Environment DXP...
Authority to Edit Web Content
legacy
Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us. Issue If I create my own roles, which permissions do I need to edit web...
Liferay Marketplace Apps - Get Past Versions
legacy How To
Issue How can I download past versions of Marketplace Apps? I can only see the newest App version on Marketplace Environment DXP 7.2    DXP 7.1    DXP 7.0 Resolution We need to first purchase the App, subsequently, we can get the required version.  In this guide, we'll get version 1.0.0...
How do I remove the LCS Portlet from Liferay DXP?
legacy How To
Issue I am using .XML activation keys for server registration and would like to remove the LCS portlet from my Liferay DXP installation. Environment Liferay DXP 7.0, 7.1, 7.2,7.3 Resolution To remove LCS from Liferay DXP 7.0,7.1 & 7.3, with the server shut down, simply remove the Liferay...
Theme build fails with error: @keyframes missing name near line
legacy Troubleshooting
Issue When building a 7.2 theme created with the Liferay Theme Generator (or inside a Liferay Workspace), the gulp build task will fail with error: [15:04:04] Starting 'build:r2'... events.js:174 throw er; // Unhandled 'error' event ^ Error: @keyframes missing name near line 16530:20 at...
I cannot upload .mpg/.ogg files for category images in Commerce
legacy Troubleshooting
Issue I go to Categorization > Categories I add a new category in a Vocabulary I edit the category I go to the Images tab It says: .gif, .jpeg, .jpg, .png, .mpg, .ogg file extensions are accepted I try to upload files with .mpg/.ogg extension I get the error message: Please enter a file...
Blog cover image is cut at the top and at the bottom
legacy Troubleshooting
Issue After uploading an image as the cover for a blog post, such image will appear cut both at the top and the bottom after publication. Similarly, the same image present at left Product Menu > Content > Blogs > Images will also be cut. Environment Liferay DXP 7.0+ Resolution 1)...
Liferay Connected Services - Feature Deprecation Update - March 2020
legacy
Summary After a thorough evaluation, Liferay has decided to deprecate the following features in the LCS Platform on lcs.liferay.com: Page Analytics Snapshot Metrics Fix Pack Management Portal Properties   These features have been discontinued. To view previously recorded metrics, you can...
Will Liferay DXP 7.1 support X-Frame-Options, X-XSS-Protection, X-Content-Type-Options headers?
legacy How To
Issue Will Liferay DXP 7.1 support X-Frame-Options, X-XSS-Protection, X-Content-Type-Options headers? If yes, how to enable the same. Environment Liferay DXP 7.1 Resolution Liferay DXP 7.1 is already secured with the following headers and it is enabled by default. These values are found...
How to Adjust Page Styles
legacy How To
Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us. Issue Is there a way to adjust the page style? Environment Liferay DXP 7.0,...
Security Vulnerability: Remote-Code-Execution (RCE) With ImageMagick
legacy Troubleshooting
Issue Symptom: CVE-2016-3714 - Insufficient shell characters filtering leads to potentially remote-code-execution vulnerability in ImageMagick. Environment  ImageMagick before 6.9.3-10 and 7.x before 7.0.1-1  Resolution Liferay does not endorse or support any specific third-party...
I would like to customize the template of the email sent about flagged Message Boards posts
legacy How To
Issue When a user flags a message as inappropriate in Message Boards, the admin user receives an email notification. I would like to customize the subject and the body of this email template. Environment DXP 7.1+ Resolution The original template files are located in...
Unable to Publish Content if there are Missing Page Links - DXP 7.0+
Issue When I disable "Validate Layout References" I receive an error. Environment Liferay DXP 7.0 + Resolution If you would like to maintain relative links or allow the validator to ignore the missing file entries, then you can perform the following steps: In Liferay DXP 7.1 + Navigate...
About the "History" tab of "Go to other sites
legacy
Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us. Issue What are the conditions under which a site appears in the "History" tab?...
A warning message appears when installing LiferayDeveloperStudio.
legacy Troubleshooting
This article has been machine translated from its original language for your convenience. Please use discretion as this translation may include some inaccuracies. If you encounter issues with the translation, please use the feedback button to let us know. Issue When installing...
About the "Enable Incremental Views" feature
legacy
This article has been machine translated from its original language for your convenience. Please use discretion as this translation may include some inaccuracies. If you encounter issues with the translation, please use the feedback button to let us know. Issue The asset publisher's...
How to check jQuery, Bootstrap version
legacy How To
Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us. Issue Is there any way to check the version of jQuery ,Bootstrap running in...
Import nested groups and users from Microsoft Active Directory
legacy How To
Issue What configuration is needed in Liferay so that the nested groups and the users are imported from AD? Environment DXP 7.2 DXP 7.1 DXP 7.0 Resolution Change the User attribute of the Group Mapping in the LDAP server configuration page to member:1.2.840.113556.1.4.1941:.   Additional...
Unable to remove /web/guest from a few selected pages.
legacy Troubleshooting
Issue By following the article: How to remove unnecessary parts from the URL / shorten URL / make URL friendlier, the /web/guest is removed from the URL. However, for a few pages, the /web/guest still persists. Environment Liferay DXP 7.2 Resolution When the pages are linked through the...
What is the default jquery version used in Liferay?
legacy How To
Issue How can we find the default jQuery version used in Liferay? Environment Liferay DXP 7.0+ Resolution The best way to check the jQuery version is by executing the bellow commands when the Liferay Portal is running: Executing in browser console jQuery.fn.jquery Executing in browser...
Users are being logged in as some other user
legacy Troubleshooting
Issue When any user logs into the portal, they see the user profile of another user instead of seeing their own profile. Environment Liferay DXP 7.0 Resolution There are usually two root causes for the reported behavior: 1. Session ID conflict, and 2. Incorrect cache configuration....
The forms will not get submitted if the webcontent is embedded in theme
legacy Troubleshooting
Issue When a Web Content Display(WCD) is embedded in the theme header and a web content article is added in that WCD from the existing portal. Due to this, the existing forms will not get submitted because the ID & Portlet Name of selected web content gets attached to every other form....
Unable to add a document from Control Panel-> Document and Media.
legacy Troubleshooting
Issue Unable to upload any document from the Content and Data-> Document and Media-> Add (option). The Add option becomes unresponsive.  This behavior is only observed whenever the server is started from Liferay Developer Studio(LDS). Environment Liferay DXP 7.2 Resolution When the...
Elasticsearch killed by Linux OOM Killer
legacy Troubleshooting
Issue Linux Out of Memory Killer stops the Elasticsearch Java process OOM Killer is killing ES Environment DXP 7.2      DXP 7.1      DXP 7.0 Resolution Set a limit on how much memory Elasticsearch can use outside the heap 1. Elasticsearch can consume memory outside of the JVM heap 2....
Is the Email Notification for a Form Submission Editable?
legacy
Issue Can the email notification that is sent for new form submissions be edited?  Additionally, when a form is submitted with uploaded file(s), can the email notification be configured to include those files as attachments to the email? Affected Versions Liferay DXP 7.0+ Resolution Form...
Publish two different Contents by creating only one Web Content
legacy How To
Issue How to display two different types of content through the same web content? Environment Liferay DXP 7.2 Resolution It is possible to use the same Web Content on different pages using the different layout/template. Please refer the below example for the same: a) Create a Structure...
Pagination and expand/collapse not working for 'Documents and Media' on Internet Explorer 11
legacy Troubleshooting
Issue In "Documents and Media" portlet the pagination and expand/collapse are not working while previewing documents in the Internet Explorer browser, whereas it works absolutely fine with other browsers  Environment Liferay DXP 7.2 GA 1 Resolution The above-observed behavior is a known...
HTML editor is not displaying in Web Content
legacy Troubleshooting
Issue While creating a structure, when you select a field as HTML and create web content using the same structure, the field is not displaying as an HTML editor. Environment Liferay DXP 7.0 Resolution The reason behind it is not displaying as an HTML editor is because Liferay by default...
Web Contents are not Displaying
legacy Troubleshooting
Issue If there is another Liferay server that is in sync with the other environment database. Now the Web Content is not displayed in the new server. Environment Liferay DXP 7.0 Resolution Reindexing is required to display Web Content. Below steps can be followed for the same: 1) Go to...
Primefaces: commandButton ajax="false" will not work with p:dataExporter and p:fileDownload
legacy Troubleshooting
Issue When using the Primefaces <p:commandButton ajax="false" /> with p:dataExporter and p:fileDownload, the page will not render properly, there will be visual issues. Environment Liferay DXP 7.0+ Resolution When using p:dataExporter and p:fileDownload in portlets, it is a best practice...
Soy taglib for ColorPicker no longer works as of 7.1 with fix pack dxp-13-7110
legacy How To
Issue From 7.1 with fix pack dxp-13-7110+ , using Soy taglib to create a ColorPicker, similar to this: <%@page import="java.util.HashMap"%> <%@page import="java.util.Map"%> <%@ include file="/init.jsp" %> <%@ taglib uri="http://liferay.com/tld/soy" prefix="soy" %> <p>...
OrderID license validation failed deactivating my server
legacy Troubleshooting
Issue Previously it was possible to activate a Liferay Portal server using an OrderID, this activation method is now deprecated and the web address that the Portal will attempt to communicate with is no longer valid. This has caused the Portal to be unusable Environment Liferay Portal...
Script loading issue is occurring in the sub versions of Internet Explorer 11 browser
legacy Troubleshooting
Issue The script loading issue is occurring in some systems but using the same Internet Explorer 11 subversions, its working fine in other systems. Environment Liferay DXP 7.2 Resolution Removing some of the third party scripts [For example, nicescroll.js] resolves the script loading...
Setting up a multi-stage staging environment
legacy How To
Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us. Issue Is it possible to set up a staging configuration like DEV → UAT → PROD?...

Navigation

is shown on all DXP pages
legacy How To
Issue Liferay DXP HTML source will contain the below snippet on all portal pages: <nav class="quick-access-nav" id="vseg_quickAccessNav">     <h1 class="hide-accessible">Navigation</h1>     <ul>         <li>             <a href="#main-content">Skip to Content</a>         </li>     </ul>...
aui_deprecated.css cannot be loaded when switching to RTL languages
legacy Troubleshooting
Issue When using DXP in RTL languages (e.g.: Arabic, Hebrew), customers may notice visual errors and inability of Liferay to load CSS files, like, for example, aui_deprecated.css and others: With messages similar to this (Chrome): Refused to apply style from...

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