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When adding a User to a child organization, it automatically assigns them to the parent organization
legacy How To
Issue I've observed a difference in behavior when assigning a User to a child organization. DXP 7.2: the user would only be assigned to the child organization and not the parent organization. Quarterly Release: the...
Guest user is not redirected to the login page when accessing the portal with site URL
legacy Troubleshooting
Issue When I access https://www.myapp.com/mysite without logging in, it shows 404. When I add  the page name to the URL e.g. https://www.myapp.com/mysite/sitepage, then it redirects to login screen. The login prompt...
Facing issues in setting 'liferay.workspace.product' property for Liferay Workspace
legacy Troubleshooting
Issue Upgrading the portal from Liferay DXP 7.4 Update 67 to Liferay DXP Quarterly Release 2024.Q1.9 and trying to set 'liferay.workspace.product = dxp-2024.q1.9' in the gradle.properties however, it is not...
Configuring Default Permissions for New Folders: Addressing Inherited Permissions for Guests
legacy Troubleshooting
Issue The default selection of "Site Member" is preventing the inheritance of guest permissions. This default behavior occurs because a private page exists in the site, influencing the default...
Is Elasticsearch 8.14.x or 8.15.x compatible with Liferay DXP Quarterly Release?
legacy
Issue The compatibility matrix does not list newer releases of Elasticsearch, like 8.14.x or 8.15.x, are they compatible? We've been made aware of CVE-2024-23445 and CVE-2024-37280, can we upgrade to...
Polyfill.io Vulnerability: Is Liferay affected?
legacy
Issue An attribute polyfill:true is observed in the source code of the website. Does it have anything to do with the domain 'https://polyfill.io'? Is Liferay affected by the Polyfill.js vulnerability? ...
How Will Special Characters Be Scoped Regarding LPS-78008?
legacy
Issue Will special characters be scoped at site level and not only instance level per LPS-78008? Environment Quarterly Releases  Resolution After further review, it has been confirmed that LPS-78008 will not be...
On authentication types to Azure Blob Storage
legacy
Issue We would like to use Azure Blob Storage for documents and media, as described at https://learn.liferay.com/web/guest/w/dxp/system-administration/file-storage/other-file-store-types/microsoft-azure-blob-storage...
Backup doesn't have permissions to open the Document Library
legacy Troubleshooting
Issue Backups fail with these log messages: rsync: [generator] opendir "/mnt/prepare-restore/document_library" failed: Permission denied (13) cannot delete non-empty directory: document_library rsync error: some...
Service Provider (SP) initiated SLO when using OIDC (SaaS environment)
legacy Troubleshooting
Issue We are utilizing OpenID Connect (AWS Cognito) for logging into Liferay; however, the users remain logged into the SSO system even after logging out of Liferay. Environment Liferay DXP 7.4 Resolution...
Known Issue [Resolved]: Products with a UOM configured and discounts updated via API unexpectedly display per-base-unit net price
legacy Troubleshooting
Issue After applying a discount to a product (with a UOM configured) via the POST v1.0/skus/by-externalReferenceCode/{externalReferenceCode}/sku-unit-of-measures headless-commerce-admin-catalog API, the discounted...
All Custom Fields are not viewable in the Control Panel
legacy Troubleshooting
Issue When adding more than 25 attributes, only 20 are viewable. Steps to reproduce: Control Panel > Configuration > Custom Fields > User Add more than 25 attributes by clicking on "New" Observe that only 20...
Liferay 7.3 Update36 not available on CDN
legacy
Issue We are planning to upgrade product to version dxp-7.3-u36, but noticed that it's currently unavailable on CDN product_info.json Environment DXP 7.3 Resolution Since the introduction of the Quarterly Releases, it...
Is Liferay vulnerable to CVE-2023-50164?
legacy
Issue After running a scan, we received an alert about a possible vulnerability in Liferay. We want to confirm if we are vulnerable to CVE-2023-50164. Environment All environments. Resolution Liferay is not...
lastPublishDate showing as NULL
legacy
Issue 'lastPublishDate' column is showing as NULL in 'DLFileEntry' table. According to the use case, users need to show the last publish date of the document. Environment Liferay DXP 7.3 Liferay DXP 7.4...
Error: Could not find or load main class com.liferay.css.builder.CSSBuilder
legacy Troubleshooting
Issue After switching to JDK11 I'm unable to build my project. Build failed with an exception that lists a path to my java version. Error: Could not find or load main class...
Hardcoded link resulting in 404 error
legacy Troubleshooting
Issue I have a hardcoded button to a web content that is now going to a 404 page. My link to Liferay content is now breaking. Environment DXP 7.4 Quarterly Release Resolution Hardcoding links to Liferay content can break...
Uncaught TypeError in the DXP Homepage (PageTree)
legacy Troubleshooting
Issue If a role does not have admin access, but can access the Site Menu, PageTree toggle console errors.  Certain roles that have access to edit web content see an error in the browser console log....
Parent organization membership is also displayed
legacy Troubleshooting
Issue We found a bug with how organization membership is displayed on the user account page: when a suborganization is assigned to a user, the parent organization of the assigned suborganization is also...
Failed Loading the Jackson 2 API Plugin on Jenkins Build
legacy Troubleshooting
Issue After upgrading Liferay Cloud Services from v4 to v5, we encountered the following error relating to loading the necessary plugins with the Jenkins build. SEVERE: Failed Loading plugin Jackson 2 API Plugin...
Unable to Configure a Portlet on Content Pages Without Entering Edit Mode
legacy
Issue In previous versions of Liferay DXP, users could configure portlets such as the Asset Publisher on a content page (blank page) without needing to enter the "edit" view. Environment Liferay DXP...
Custom ActionExecuter always results in PortalException: No action executor for java
legacy Troubleshooting
Issue I tried to integrate a custom java ActionExecuter following this article https://learn.liferay.com/w/dxp/process-automation/workflow/developer-guide/creating-an-action-executor. But after using it in a workflow my...
Unable to select Specific Display Page Template for the default 'Home' page from the page hierarchy
legacy Troubleshooting
Issue While creating web content and while selecting the Specific Display Page Template, the ‘Home' page does not get enabled and hence the child page associated with the 'Home’ page cannot be selected....
Gaining access to Analytics Cloud Workspace
legacy
Issue Could you please provide access to the Liferay Analytics workspace? Resolution Once the workspace is created, the decision of who can access it falls on the Owner of the workspace. If you do not know who is the...
The users imported from LDAP cannot change their password
legacy Troubleshooting
Issue The users who were imported from LDAP cannot modify their passwords from My Account. Environment All Liferay DXP environments Resolution Make sure that LDAP Export option is enabled. Ensure that the credentials...
A user group imported from LDAP is not removed from Liferay when the related group is removed from LDAP
legacy
Issue Removing a group from LDAP does not remove the related user group imported in Liferay DXP's database. Environment All Liferay DXP environments Resolution This is the intended behavior. The user group has to be...
Known Issue [Resolved]: "Unit of measure key is mandatory" error when submitting a Commerce order via API
legacy Troubleshooting
Issue After creating a product with all required details and mapping a Unit of Measure (UOM) to that product, while creating the order using the POST /v1.0/orders API listed on...
Content does appear correctly for 'Site Member' users even though permissions appear correct
legacy Troubleshooting
Issue We have a 'Web Content' set up as visible for 'Site Member' users. This 'Web Content' is under a hierarchy of folders. We added a 'Web Content Display' widget to show the 'Web Content'. The widget is also set...
Object page is empty and showing the JS errors in browser console
legacy Troubleshooting
Issue When upgrading from to 2023.Q4.2 to 2024.Q1.2, the "Objects" page under "Control Panel" is empty. Objects are not visible and showing the JS errors in the browser console logs. The JS error in the browser...
ServiceBuilder Updates Not Reflected in Database
legacy Troubleshooting
Issue Service Builder changes does not apply updates on database after add or delete a column in service.xml Environment Quarterly Releases Resolution Liferay has the property...
Translating static texts with Fragments
legacy How To
Issue Translating static text with the help of fragments and language overrides Environment Liferay DXP 7.4 [all updates] Liferay DXP 2023.Q1 Liferay DXP 2024.Q1 Resolution Step 1: a) Navigate to Applications...
Known Issue [Resolved]: Control Panel access not correctly being provided through role assigned to user group
legacy Troubleshooting
Issue A user is not able to see the control panel, even though they are in a user group which correctly has assigned the application permissions and resource permissions relating to control panel access Environment...
Document status is not getting updated in search indexes
legacy Troubleshooting
Issue Unable to update the document status in the search indexes. Steps to reproduce: 1. Start the server. 2. Deploy the JAR file. 3. Navigate to the Control Panel > Custom Fields. 4. Add 2 custom fields,...
Captcha does not appear on each submission attempt in the form
legacy How To
Issue Create a form by enabling the CAPTCHA and submit it for the first time, try to submit it again, then the CAPTCHA will not appear. Steps to Reproduce: 1. Start the server. 2. Navigate to the Site Menu >...
Unable to see the list of assignees for Site Roles, Organization Roles, Asset Library Roles and Account Roles
legacy How To
Issue I would like to access a list of Roles and Assignees for "Site Roles", "Organization Roles", "Asset Library Roles", and "Account Roles" without having to go through each individual account to get...
Workflow Tasks Are Missing History
legacy
Issue After approving a document, I'm not able to see if it was previously approved or rejected. In previous versions of Liferay DXP, users could see the entire history of a task assigned to them in the...
How do you create a role that allows a user to edit details of other users?
legacy How To
Note, this is just one method and can be tailored to different preferences. Issue How do you create a role that can edit the details of other users? Like email address, etc. How do you create and assign a...
Longer Team Names Fail to Word Wrap and Overlap the Description
legacy Troubleshooting
Issue When creating a long team name, the name overlaps the description of the team. Steps to reproduce: Start a vanilla 2024.q1 bundle Navigate to Menu > People > Teams > + Create a long team name using...
Cannot add more than one notification for a task in workflow
legacy Troubleshooting
Issue When creating a workflow, adding more than one notification freezes the source view. Unable to edit the source view when adding notifications based on Role or Role Type. Steps to reproduce: Navigate...
Default Language code is not appending in URL
legacy How To
Issue The default language code is not appended in every URL of the portal. Environment Liferay DXP 7.4 [all updates] Resolution To enable the default language in every URL, the following property needs to be...
Image preview not displaying for AVIF format
legacy Troubleshooting
Issue Images in AVIF format cannot be previewed in Documents and Media Steps to reproduce 1. Startup Liferay 2. Setup and enable ImageMagick (with HEIC support) 3. Navigate to System Settings > Adaptive Media >>...
Unable to configure Liferay to use Okta groups for authorization due to missing Feature Flag
legacy Troubleshooting
Issue While trying to configure Liferay to use Okta groups for authorization when following the instructions here, Importing User Groups’ Memberships from an External IDP through SAML, there’s a mention of...
Multiple

tags on the Home page editor
legacy Troubleshooting

Issue Users want to improve SEO performance by ensuring that each page contains only one H1 tag. However, they noticed that '<h1 class="hide-accessible">Navigation</h1>' appears on all pages, thus this has to be a...
"You do not have the required permissions" while assigning workflow tasks
legacy Troubleshooting
Issue The user is receiving an error "You do not have the required permissions" when one user assigns the workflow tasks to another user. When checked further, the task assigned by one user to another user is...
Gradle tasks not working for new versions
legacy Troubleshooting
Issue We are trying to update our workspace, to do so we have performed the following actions based on a blade init: Update gradle-wrapper version to 7.3.3 Set in settings.gradle file for...
Unable to filter by relationship using Postgres in neasted levels
legacy Troubleshooting
Issue When filtering data based on relationships with nested levels using PostgreSQL, we encountered an internal server error with the following log entry instead of a status 200: 2024-04-18 13:43:33.147 ERROR...
Update object entries from workflow task screen
legacy
Issue Allow users to access the object in edit mode from the workflow task screen Environment Liferay DXP 7.4 Resolution As of now (at the time of creating this article), there is no OOB (out-of-the-box) way...
How much time does it take for a new SSL Certificate to be updated in Liferay PaaS?
legacy Troubleshooting
Issue User has updated their system with a new SSL certificate properly and the update is not performed immediately. Environment Liferay PaaS Resolution It takes around 30 minutes for a new SSL certificate...
Creating a User Account Without an Email Address
legacy How To
Issue How can I create a user without requiring the user to have an email address?  Environment Liferay Quarterly Releases Resolution You can create a user without requiring an email address by setting the following...
Users are not allowed to create organizations at a higher level than where they currently are
legacy
Issue Can we enable users to create organizations that are at a higher level in the hierarchy than their own membership?   Example: Parent > Organization > Child Organization > Child Organization 2.0 Can a user...
Liferay Developer Studio not working on MacOS Ventura
legacy Troubleshooting
Issue Liferay IDE has known issues with M1/M2 chips. Environment Liferay Developer Studio Resolution The recommended workaround for this behavior is to install the arm64 Eclipse binary...
Uploaded document's file extension not visible in the URL
legacy
Issue While uploading the documents in the 'Documents and Media' section the file extension is not showing in the URL. Example: In Liferay 7.4 update 24, uploaded the document in the 'Documents and Media' section,...
Enable/Disable Multi-Factor Authentication
legacy How To
Issue If there is any problem related with the way two-factor is working or do you simply want to deactivate it for some reason. Environment Liferay DXP 7.4 2023 Q1 - 2023 Q4 2024 Q1 Resolution There are two...
Deactivating Autogenerate Structure Key generates IDs
legacy
Issue I  browse to Control Panel -> System Settings -> CONTENT AND DATA -> Web Content -> SYSTEM SCOPE -> Administration and uncheck 'Autogenerate Structure Key' option. Then I create a new Web Content Structure...
Tabs created in Webcontent body field are not clickable in content management system
legacy
Issue Created tabs are not clickable in 2023.q4.0 editor where as the same tabs were working correctly in Liferay 7.2 editor. Environment 2023.q4.0 Resolution In DXP 7.2, the editor utilized was AlloyEditor. However,...
"Prefix" does not save when switching between "Languages" for a User
legacy Troubleshooting
Issue When editing the "Language" selection for a User the "Prefix" does not always save the pre-selected response. Example: Set the "Prefix" to "Mr" and "Language" to "English" for a User and click Save. Change the...
Provide other permissions to Guest user beside just view permission
legacy
Issue Can users give permission to the guest users to use the headless API to create, update, delete, etc. for documents & media, besides just the VIEW permission? Environment Liferay DXP 7.4 Resolution These...
Theme upgrade issues
legacy Troubleshooting
Issue We are moving from Liferay 7.3 to Quarterly releases and we would like to upgrade our theme, but facing errors e.g. "No mixin named media-query." or "Undefined variable: '$nav-underline-font-size'." Environment...
Reported Vulnerabilities with Gradle Workspace Plugin
legacy
Issue We've been made aware of a vulnerability: NVD - CVE-2022-1471 NVD - CVE-2017-18640 NVD - CVE-2022-25857 Environment Liferay Workspace (gradle v10.1.3) Resolution Jackson Dataformat YAML Dependency:...
Upgrade Fails: Error after upgrading using the Database Upgrade Tool (MS SQL Server)
legacy Troubleshooting
Issue After running `db_upgrade_client.bat` my upgrade failed with no explanation in the logs. Upgrade failed, when it was attempted again it was successful but Liferay won't start After upgrading, Liferay...