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How to change the value of padding of basic components in DXP 7.3
legacy How To
Issue      The default value of padding of basic components is 3px in DXP 7.2, but it changed from 3px to 0px after upgrading to DXP 7.3. Environment Liferay DXP 7.3 Resolution In DXP 7.3, the way styles are applied to...
Does CVE-2022-34305 affect Liferay?
legacy
Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us. Issue...
OutOfMemory: Metaspace Liferay PaaS
legacy Troubleshooting
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue Sometimes on the logs appears below error Caused by:...
Portal prints error stacktrace on the browser, disclosing technical information
legacy Troubleshooting
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue When navigating some incorrectly crafted URLs...
Custom event data sent to Analytics Cloud is not shown on the UI
legacy Troubleshooting
Issue Custom event data is sent to Analytics Cloud using Javascript code. When I view the custom events in the workspace, I cannot see them. There is no response in the console tab either. Environment Analytics Cloud...
How to specify fonts to be used in Liferay
legacy How To
Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us. Issue...
Installation of OSGI Modules are skipped during hotfix installation on 7.2 SP6 Bundle
legacy Troubleshooting
Issue It has been reported that when installing a hotfix on an SP-6 bundle, whether it has been upgraded to Fix Pack 18 or not, users encounter a message similar to the one below, which states that certain modules will...
How to exclude precompiled JSP files from the original module when extending modules?
legacy Troubleshooting
Issue After implementing and deploying an extended module, changes in JSP files are not shown. When extending modules, how can I prevent precompiled original JSPs from being included in the resulting JAR? Environment...
No data in Google Analytics after setting Measurement ID in Liferay
legacy Troubleshooting
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue After setting the Google Analytics Measurement ID in...
Images are not showing related to the option in the product detail widget
legacy Troubleshooting
Issue Steps to reproduce: 1. Start Liferay DXP 7.1 fix-pack-16. 2. Create a Speedwell Site. 3. Edit one of the Products or create a new product. 4. Add an Option that has at least two values e.g. 'Option A',...
Is it possible to see the last time a site was accessed by a user?
legacy How To
Issue There is currently no out of the box solution that tracks when a user has visited a site. The group_ table in the database contains details about sites, but it does not keep track of the dates for site visits. ...
Polls Portlet Missing from DXP 7.3 and above
legacy
Issue I am unable to locate Polls portlet in Liferay DXP 7.3 and 7.4. Could you please confirm that those Liferay versions support Polls? If so, how can we enable it? Environment Liferay DXP 7.3+ Resolution...
Builds are failing with d2 DXP images
legacy Troubleshooting
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue Jenkins build is failing for docker image version...
Staging URLs within HTML Fragments are not converted to Live URLs when published
legacy Troubleshooting
Issue Steps to Reproduce Originally tested in a 7.2 bundle patched to DXP-7: 1. Create a new widget page called Help 2. In [Site_Administration] > Publishing > Staging, enable Local Live staging, leaving the defaults...
ClientAbortException's full stack trace may appear at WARN level when downloading files with range header
legacy Troubleshooting
Issue Steps to reproduce: Upload a big video whose mime type is listed in property web.server.servlet.accept.ranges.mime.types (video/mp4 for example) to Documents Admin Copy its download URL Execute the command "wget...
Can't clear out Last Modified facet's custom range option
legacy Troubleshooting
Issue Steps to reproduce: Start Liferay 7.2 Create a Web Content Search for the created Web Content in the Search Bar Click on Custom Range in Modified Facet Click on clear  Expected behavior: The selection of Custom...
Cannot show preview for video with only audio
legacy Troubleshooting
Issue Reproducing steps Start Liferay. Go to Control Panel > Server Administration > External Services and enable Xuggler. Restart the server. Go back to the same place and check Enable. Save. Go to Content & Data >...
reCAPTCHA sometimes does not appear when SPA is enabled after navigating through different pages
legacy Troubleshooting
Issue Steps to reproduce: Deploy the attached module to your installation Configure ReCaptcha v2.0 in your installation Create a new site Create a regular page "Home" Create a regular page "Captcha" and add the portlet...
Asset Thumbnail not working in Search Results
legacy Troubleshooting
Issue Steps to reproduce: 1. Go to tree pages > public pages > search 2. Go to configuration page of the portlet Search Results 3. Set display template as Card Layout 4. Create a new document in Document Library...
Unable to edit fragment when data-lfr-editable-id is being dynamically generated
legacy Troubleshooting
Issue When a fragment has the data-lfr-editable-id being dynamically generated, if we redeploy this fragment, it is not possible to edit these fields. Environment Liferay DXP 7.3. Resolution Please contact...
The data on the Analytics Cloud dashboard is not visible
legacy Troubleshooting
Issue Why isn't data showing up on the AC dashboard despite the fact that the AC-DXP connection is set up correctly? Environment Liferay DXP 7.3 with Fix Pack 1 Liferay DXP 7.2 with Fix Pack 11 Liferay DXP 7.1 with...
Patching Tool 'support-info' command
legacy Troubleshooting
Issue Trying to run the 'support-info' command using the patching tool, but nothing happens. But there is no output, and there is no error. How can users find out about modules? Environment Liferay DXP Patching...
SessionTracker in clustered environment
legacy
Issue Session Tracker cannot be used to track visited paths among cluster nodes. Environment Clustered environment with two or more nodes. Resolution Session Tracker doesn't support tracking visited paths when...
How to resolve slow Liferay PaaS build times when including many React modules
Troubleshooting
Issue After adding more frontend React modules to our Liferay Workspace, we're seeing consistent PaaS build failures due to timeouts. As a workaround, builds now succeed after configuring LCP_CI_BUILD_TIMEOUT_MINUTES...
Alerts appearing on every site, even when Distribution Scope set to a specific site
legacy
Issue When using the Alerts widget, even when the Distribution Scope for an Alert is set to a specific site, the Alert appears on every site that the user visits. Also, guest users visiting the site specified in the...
How to enable "Look and Feel" option in Portlets
legacy Troubleshooting
Issue Unable to see the Look and Feel option for the Portlets.  Environment Liferay DXP. Resolution Set the value of the portlet.css.enabled property to true (default value). This way, Look and Feel will be...
How to build a SOAP JAX-WS (Java API for XML Web Services) client using the Liferay infrastructure.
legacy How To
Issue We have a WSDL (Web Services Description Language) descriptor and we need to build a client from it. Finally, we will make this service (client) available to any application installed on our Liferay instance....
How can the p_auth authorization token be generated?
legacy
Issue Liferay protects itself against CSRF attacks by generating the p_auth authorization token. How can this token be created? Environment DXP 7.0, 7.1, 7.2, 7.3 Resolution When "auth.token.check.enabled=true" is set in...
Unexpected operator and Bad substitution errors executing the patching-tool
legacy Troubleshooting
Issue When you try to execute the patching-tool, the following errors show up: $ sh ./patching-tool.sh patching-tool.sh: 13: [: unexpected operator patching-tool.sh: 13: [: unexpected operator patching-tool.sh: 13: [:...
Liferay PaaS Space allocation
legacy How To
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue Need to know available and used space in Liferay PaaS....
NPE occurs when exporting site pages
legacy Troubleshooting
Issue Exporting site pages fails due to the following error ERROR [http-nio-8080-exec-8][IncludeTag:128] Current URL...
Google’s Cloud Storage (GCS) bucket support.
legacy Troubleshooting
Issue Google’s Cloud Storage (GCS) bucket support. Environment Liferay DXP 7.2 SP5 Resolution This feature will be merged in the upcoming fix-pack. Hence, please check the LPS-137265 Please create a support ticket...
Figure and figcaption tags are getting removed in blogs
legacy Troubleshooting
Issue Figure and figcaption tags are getting removed while switching from code view to text view in blogs Environment Liferay DXP 7.2 FP11 Resolution It is a known issue and has been fixed in Liferay DXP 7.2 FP13.  If...
getFriendlyUrl() in webcontent gets page layout ID
legacy Troubleshooting
Issue Steps to reproduce Create a widget page "Test Page", change the friendly url of the page to "/test" and add a web contents display widget 2. Navigate to Site Administration > Content and Data > Web Content >...
OPTION requests trigger exceptions in JSResolveModulesServlet
legacy Troubleshooting
Issue Steps to reproduce: Start a 7.3.10-dxp-1 bundle   Use curl to simulate an option request (install curl and on a separate console use the following command while the portal is running): curl -X OPTIONS...
Adding a widget page from a page template in the page tree adds it only to root node
legacy Troubleshooting
Issue Steps to reproduce Go to Design > Page Templates > Page Templates Add a collection Add a content page template under the collection Navigate to Site Builder > Pages > Pages Click "+" button to add a child page to...
How to use Google Analytics 4 in Liferay
legacy Troubleshooting
Issue In Liferay you can configure Google Analytics (GA) under Configuration > Site Settings > Advanced > Analytics You can see 3 fields related with GA: Google Analytics ID (Set the Google Analytics ID that is used...
Unrelated word matches in searches
legacy How To
Issue In some rare occasions, when searching there can be unexpected results matched by title that are not related to the searched terms. An example would be: Search term: laces. Results: laces, laced, but also...
On sites with only Private Pages, stylebooks with a custom theme do not work
legacy Troubleshooting
Issue The categories and tokens for the custom theme are not available in the stylebook editor Steps to reproduce: 1) Deploy a theme that includes custom stylebook categories...
OAuth 2.0 with Kerberos
legacy Troubleshooting
Issue You might encounter an issue where after the SSO setup, you start having problems with OAuth 2.0 and the call to /o/oauth2/token is failing with a "401 Unauthorized error". Also if you use Apache you might...