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Search is not working on Channels under Products -> Visibility
legacy Troubleshooting
Issue Steps to reproduce: Select any Product and go to Visibility.  Add multiple channels to the product. Search any channel (which are already mapped) Environment Liferay DXP 7.3 Commerce 3.0 Resolution The observed...
Product Detail Portlet breaks and a nullpointerexception is printed in the logs
legacy Troubleshooting
Issue When the product options are not complete the Product Detail Portlet breaks and a nullpointerexception is printed in the logs. Steps to reproduce: Create a product with a REQUIRED option with two variants: 1...
Logging in a Liferay instance with a user whose prefered language is different from the default portal language
legacy
Issue Access to the portal with a user who has a different language set up than the default configured. Environment Liferay DXP 7.2 Resolution Liferay will show the portal in the language configured in its settings....
Typo error in french language.properties
legacy Troubleshooting
Issue There is below typo error in french language.properties in Liferay DXP 7.1 FP16: Actual:  drop-file-here-to-upload=Déopser le fichier ici pour le téléverser Expected: drop-file-here-to-upload=Déposer le...
Sitemap Index: hreflang attribute with value "x-default"
legacy
Issue Our DXP site has English (United Kingdom) as its default language. For the Liferay sitemap, shouldn't it be expected to see the "en-GB" value associated with the hreflang attribute as per this example? <url>...
Choice of canonical URL language between the default language or a specific language in Liferay DXP 7.0 and 7.1
legacy Troubleshooting
Issue Given a page with a friendly URL for en-US like "/page" and another friendly URL for es-ES "/pagina", visiting "http://localhost:8080/page" or "http://localhost:8080/pagina" will always display...
User Export to CSV is limited to 10,000 entries
legacy Troubleshooting
Issue I’m unable to export the complete list of user ids from Liferay. When attempting to export users to a CSV file, only up to the first 10,000 users are exported.
 Environment DXP 7.3 Service Pack 1  Resolution...
The default content publisher shows author and modification date
legacy How To
Issue Is there a way to change the default values of the Content Publisher metadata from the interface? Steps to Reproduce On a page, add a content publisher portlet. Navigate to Configuration> Display...
Enabling Antivirus Scanning for Uploaded Files does not work
legacy
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue We follow the steps explained in this article Enabling...
How to relate AssetEntry and AssetCategory
legacy How To
Issue AssetEntryLocalService.getAssetCategoryAssetEntries() does not return any results for a given category. How should I relate AssetCategory and AssetEntry? Environment DXP 7.1 DXP 7.2 DXP 7.3 Resolution...
Error importing files with names ended with character "." (dot) from 6.1
legacy Troubleshooting
Issue Trying to import documents (or doing upgrades) from 6.1, errors as the following are gotten: 2021-07-01 11:02:08.680 ERROR [liferay/background_task-8][BackgroundTaskMessageListener:182] Unable to execute...
How can I enable the view count increments for web contents in Asset Publisher Portlet - DXP 7.1 - 7.3
Troubleshooting
Issue When I add the view count in Asset Publisher to the available box, and refresh the page. The view count is not incremented and displays a value of "0" Reproduction Steps: Set up DXP and start it. Go to Content &...
How to use the root domain with different paths for each site?
legacy How To
Issue There are virtual hosts using different subdomains: main.site.com - (Global / Root) a.site.com - Site A b.site.com - Site B c.site.com - Site C The desired URLs should look as follows: site.com site.com/a...
How to find the content in pages that were converted to Link to page after upgrading from 6.2
legacy Troubleshooting
Issue In Portal 6.2, the type of the pages could be changed from Widget Page to Link to Page. We had a page where we had some content on it, then changed it to Link to Page, this change could be reverted at any time....
Translation fields with empty values due to a structure with repeated fields
legacy Troubleshooting
Issue The translation is lost when the default translation is not filled Reproduction Steps Setup Liferay DXP 7.1 with Fix Pack 16 Create a structure with the title TestStructure using structure.json as the source...
How to override the default nginx.conf file in Liferay Cloud
legacy How To
Issue Some customers want to override the default nginx.conf file from the webserver service (instead of just adding new .conf files) Environment Liferay Cloud - Stack 4 Resolution Place your new nginx.conf...
Cookies list that could be found in a Liferay Portal and their usage
legacy
Issue What are all the cookies that could be found in a Liferay Portal, and what are they used for? Is it possible to safely remove these cookies? If so, can it be done out of the box? Environment DXP 7.0 or higher...
Commerce Modules are not loading
legacy Troubleshooting
Issue All modules which have any dependency on Commerce related classes are not loading properly. Steps to reproduce 1. Deploy the module which have dependency on commerce classes. 2. The module will work fine...
Special characters in the options keys causing the QueryPhaseExecutionException issue
legacy Troubleshooting
Issue Steps to reproduce 1. Start Liferay with Commerce installed. 2. Create an option with name "Test option" with SKU contributor and with a Key that contains special characters e.g. "T/e/s/t O/p/t/i/o/n" 3....
Site information, including the date it was created and the number of members
legacy How To
Issue The requirement is to get a list of all the site's names, as well as their creation dates and members. If there is a shortcut from the Liferay control panel?  Environment Liferay DXP 7.0 Resolution There is...
Can Email field be added to a form that would allow users to enter an email address to send user's data?
legacy
Issue The requirement of adding an Email field to a form which would allow users to enter an email address that would receive an email with the information they filled out in a form. Environment Liferay DXP 7.2...
Can not change the level of verbosity for the HTTP header in Liferay PaaS
legacy Troubleshooting
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue Can not change the level of verbosity to use for the...
How to Disable Groovy Scripts and the Scripting Console in Control Panel
legacy How To
Issue I want to disable Groovy Scripts from being executed in Control Panel's Server Administration panel Environment Prior to DXP 7.4 Resolution 1. Go to Control Panel > Configuration > System Settings 2. In the Platform...
Variant selector of Product Detail Portlet
legacy Troubleshooting
Issue Steps to reproduce: 1. Start Liferay DXP 7.1 FP-16 2. Create a Speedwell Site 3. Edit one of the Products 4. Add an Option that has at least two values 5. Go to Images for this product and upload two...
Exception while selecting Grouped tab in Grouped Products
legacy Troubleshooting
Issue FileNotFoundException error is occurring while selecting Grouped Tab. Steps to reproduce: 1. Click on Control Panel -> Commerce -> Products 2. Click on "+" button and select grouped. 3. Navigate to Grouped...
Unable to create Liferay Module Project Fragment in LDS
legacy Troubleshooting
Issue When trying to create a Liferay Module Project Fragment it will ask to set valid Liferay portal runtime as follows: Please set a valid liferay portal runtime, you can initBundle or modify...
Importing LDAP settings through osgi/config files does not import password
legacy
Issue LDAP settings can be imported into the Liferay environment using osgi/config files These settings are imported into System Settings, and can then be configured for an individual instance in Instance Settings When...
Publishing Forms to Remote Live in staging without corresponding pages
legacy How To
Issue In a Remote Live staging set up, sometimes, a form is modified and requires publishing, but it is not desirable for changes made to the page itself to be published yet. Is it possible if a form is modified, for...
Is it possible to know the timeline for when a hotfix from Liferay Support will be ready?
legacy How To
Issue Is it possible to have an exact timeline on when a hotfix from Liferay Support will be ready?  Environment  Portal 6.1/6.2 DXP 7.0/7.1/7.2/7.3/7.4 Resolution While there is no exact timeline from Liferay...
How can I change the Product and Category URL pattern
legacy How To
Issue Liferay Commerce use /p/ and /g/ within the friendly URLs for Commerce display pages. To improve the search presentation for SEO purposes, I want to change the /p/ and /g/ to something meaningful...
Liferay SaaS Prod to DR Backup Restore Failed
legacy Troubleshooting
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue Backup Restore fails when trying to restore Prod's backup...
Perform a date range query using Custom Filter Widgets over two fields of a structure
legacy How To
Issue We have a custom web content structure that has two ddm-date fields. We want to search and filter over a range of dates between those two fields using Custom Filter Widgets.   Environment Liferay DXP...
Embedding the Language Selector Widget in a Fragment
legacy How To
Issue Need to embed the Language selector widget in a fragment via tags similar to what is referenced here: https://help.liferay.com/hc/en-us/articles/360020757071-Embedding-Widgets-in-Page-Fragments Environment DXP...
How to change the html of the default inactivity popup
legacy How To
Issue How to change the html of the default popup that appears when a user is warned about inactivity. Environment DXP 7.0 Resolution Changing the HTML of the pop up will require customization as it is not something...
How to Configure Liferay DXP with Multiple IdPs (OKTA via SAML and OIDC)
legacy How To
This article documents the way to configure Liferay DXP 7.x as a Service Provider working with two SSO protocols (Okta using SAML 2.0 and Google OpenID Connect). The basic configuration can be achieved within Liferay out of...
Sharing web content on web content display portlet between sites other than the Global Site - DXP 7.1 - 7.3
How To
Issue We can configure the site scope on Web Content Display Portlet to share web content between the global site and other sites. However, we would like to share content between sites other than global site, but this...
After upgrading from 6.2 to 7.3, the Control Panel Data Migration tab is unavailable
legacy Troubleshooting
Issue After upgrading from 6.2 to 7.3, when accessing the Control Panel Data Migration tab, the page is unavailable, and an Oracle specific error like the following is thrown: ERROR...
When a Friendly URL is created the redirection is temporal (302) when it should be permanent (301)
legacy
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue When a Friendly URL is created the redirection is temporal...
Not able to define document viewing permissions for a child site
legacy Troubleshooting
Issue Document viewing permissions for a child site is not getting save properly and the below error is thrown in Liferay logs on saving the permission: 2021-06-02 18:40:15.129 ERROR...
"Unexpected end of file from server" console error after configuring Remote Staging
legacy Troubleshooting
Issue While trying to enable remote staging by using two separate Liferay instances and everything is configured, we receive the following error in the console logs: DEBUG...