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Navigation bar gets out of sight when adding too many lines to a Web Content article
legacy Troubleshooting
Issue When editing a WC article, either from the Web Content Menu or from a Web Content Display widget, and adding too many lines, the WC article box scrolls down and thus the navigation bar which you can use to change the color of the text etc. gets inaccessible. Environment DXP 7.4...
Default Display Page Template for WebContents
legacy Troubleshooting
Issue Within the webcontent edit screen, there is a component in the right sidebar that allow us to define a Display Page Template in order to configure which will be the page that will render the content when it is called using the default url of the content.  With this component, we...
Cannot use an asset publisher with two different vocabularies
legacy
Issue In a "Content page", we use an asset publisher that displays all content. We add in this page two selectors of vocabularies for two different ones. When filtering with a category of the first vocabulary, the asset publisher is well filtered. But when we add a category filter on the...
Successful publications with JSON error messages
legacy Troubleshooting
Issue After configuring a local or remote Staging environment, creating a page in the staging site, adding a Web Content Display widget to the page, creating a new Publish Process (select the previously create page, deselect Web Content) and publishing it, you will see a successful...
ADA Accessibility - Newly opened dialog box is not accessible using the tab key
legacy Troubleshooting
Issue Expected Result: Focus should move to the newly displayed content when navigating using the tab key.   Actual Result: I expect focus to move to newly displayed content when I press the TAB key, like the dialog that appears on the right-hand side of the page after pressing the 'I'...
Unable to request creation of a workspace in Analytics Cloud
legacy Troubleshooting
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue I'm accessing the Customer Portal but I don't see the ''Finish Activation'' option to start creation as directed by tutorial How do I...
ADA Accessibility - SR doesn't announce message that comes after selecting rows in the table on sites page.
legacy Troubleshooting
Issue Expected Results: Screen Reader should announce message which comes after selecting rows in table. Screen Reader should announce, "1 of 3 selected' after selecting checkbox in the table.   Actual Results: SR doesn't announce message that comes after selecting rows in the table on...
The sorting of web contents with date field is incorrect in a collection display fragment when the page language is changed between English and any other language
Troubleshooting
Issue I have a lot of web content with different date fields displayed in a collection display portlet on a page. When I change the page language between English and any other language the sorting of the web contents is not correct. Reproduction Steps: 1. Set up DXP 7.4 with U63 2. Go to...
Why segments are displayed in the Global scope and how to sync them to the Site scope?
legacy
Issue Currently, new segments are imported into the Global scope and not the Site scope when the segment is created in Analytics Cloud and imported into Liferay. How can segments be imported into the site scope? Environment Analytics Cloud DXP 7.2+ Resolution The current behavior is...
Where is the password reset email set up and in what priority order?
legacy
Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us. Issue It seems that I can set up the password reset email in multiple places,...
Web page redirection after session expiration
legacy How To
Issue I have two separate sites in my Liferay DXP environment, and I want to understand how to configure web page redirection after a user's session expires. Environment Liferay DXP 7.1 Resolution If you have session.timeout.redirect.on.expire set in your portal-ext.properties file set...
I am redirected to the home guest page after login with SAML
legacy Troubleshooting
Issue After logging in with SAML, I am redirected to the Home Page of a non-logged-in user. I am redirected back to the Portal login screen after login with SAML Environment Portal 6.2 DXP 7.0+ Resolution This can be caused because auto-login is not allowed, which results in being...
Web Content still being accessed from an unconfigured Friendly URL
legacy Troubleshooting
Issue When using Display Page Templates to display web content on the Portal, my web content is being accessed by more than one URL. Why when configuring a friendly URL to access my web content through the Display Page Templates tool, does my Web Content continue to be accessed through...
ADA Accessibility: Screen Reader doesn't announce current selected page when focus is on selected page number
legacy Troubleshooting
Issue Expected Result: SR announces "current page" along with the page number when focus is on the current page number. Actual Result: SR announces,"Page 2 Link"   Steps to Reproduce: Tools: JAWS 1. Open the HR Portal home page 2. Navigate to 'Open menu' button and select it. Navigate to...
Collection display page url not getting mapped properly
legacy How To
Issue We have a collection page with web content cards and want to link those cards to the display page URL. Environment DXP 7.4 Resolution By default, a Web Content's Display Page selector is set to "Default", but a fresh environment does not have a Default Display Page Template. You...
Category Translations - Export/Import with LAR
legacy
Issue We have thousands of categories and we have added translations into the category in one environment. We want to export all the translations related changes through LAR Export Feature and import it into other environment using LAR Import Feature. Will LAR Export/Import take care of...
Publication Date of a WebContent to be "Publish to Live" directly
legacy How To
Issue We published a WebContent directly live via Content & Data -> Web Content -> Specific WebContent -> Burger Menu -> Publish to Live When publishing a WebContent like this, there is no entry in "Publishing -> Staging" listed, also the JournalArticle entity on live has the same...
Backport localize fragment configs feature from 7.4 to 7.3
legacy How To
Issue We want to check if the following feature specifically for image can be backported to 7.3: https://learn.liferay.com/dxp/latest/en/site-building/displaying-content/using-fragments/localizing-the-fragment-configuration.html Environment DXP 7.3 Resolution Not being able to make...
Character limit for "Tag" field
legacy
Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us. Issue What is the maximum number of characters that can be set for a "tag"?...
ADA Accessibility - Links present on table do not have any distinguishing features which would make them look like a link
legacy Troubleshooting
Issue Expected Result: I expect links to look different than normal non-link text. Ex. -links should be blue in color with an underline so that users will know the link is available.   Actual Result: Links present on a table do not have any distinguishing features which would make them...
Parameterization of an incremental backup in Cloud Services
legacy
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue I would like to know if it is possible to enable an incremental backup in my Cloud environment. The main idea would be instead of the...
Error 400 in Okta when login using SSO with Liferay PaaS Console
legacy Troubleshooting
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue We integrated the Liferay PaaS console with our IDP trough SSO, but sometimes when trying to perform a log in we have a 400 error in...
Scaling down an Elasticsearch cluster
legacy How To
Issue You might face a scenario where you need to scale down your current Elasticsearch cluster to a fewer node setup Environment Liferay DXP 7.0+ Elasticsearch Resolution Preparations Before scaling down Back up your cluster to have something to restore if things go wrong down the line....
Address already in use
legacy Troubleshooting
Issue You might encounter an error during portal startup or during starting an upgrade process where you see the following logs: ERROR [Start Level: Equinox Container: 2d84ba28-dd0e-414a-bade-686084455d7c][ElasticsearchConnectionManager:81] Elasticsearch sidecar could not be started....
Cart checkout: cannot return back to billing address step
legacy Troubleshooting
Issue When unchecking "use shipping address as billing address", and then providing the same address for shipping and billing, end user cannot go back and change the billing address to something else, because that step disappears steps that describe such a use case: 1. Create minium site...
When does a new version in JournalArticleLocalService.updateArticle is created?
legacy
Issue New version of a web content can be created when calling JournalArticleLocalService.updateArticle Environment Liferay DXP Resolution A new version is created when the latest article version is in one of the following statuses: Approved Expired Scheduled Additional Information...
Unable to reference existing image when creating a Product via headless API
legacy
Issue I would like to create a product via headless API that uses an existing image from the Document Library. Environment Commerce Resolution Currently, it isn't possible to reference existing images when creating a product through headless API. It is only possible to upload new product...
Does Liferay DXP validate Session Identifiers?
legacy
Issue Does Liferay DXP validate Session Identifiers? And yes, Liferay does validate Session Identifiers! Environment Liferay DXP Resolution As for the session configuration in the portal we have the...
How to add custom Meta tags to specific page
legacy Troubleshooting
Issue We added the following meta tags via the page settings, but that generated html code is encoded and it is not working: <meta content="&lt;html lang=&#34;fi&#34;/&gt; &lt;meta name=&#34;sdg-tag&#34; content=&#34;sdg&#34;/&gt; &lt;meta name=&#34;DC.ISO3166&#34;...
Problems with marketplace Sync Connector deployment on 7.3
legacy Troubleshooting
Issue I have installed the Sync Connector from marketplace on my 7.3 instance, but it doesn't seem to work in the startupp errors I see a part like this: 2023-05-31 12:18:15.064 ERROR [Framework Event Dispatcher: Equinox Container: 0f917d61-031e-4498-bfc8-8773f79dbde4][Framework:93]...
Export data from Analytics Cloud as Excel sheets or CSV files
legacy
Issue I would like to export data from Analytics Cloud as Excel sheets or CSV files. Is this possible? Environment Analytics Cloud Liferay DXP 7.4 Resolution Analytics data can be fetched and exported using Analytics Cloud’s APIs: Exporting Data Unfortunately, it is currently not...
Integrating Liferay PaaS with OpenOffice/LibreOffice
legacy How To
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue Sometimes, it is necessary to generate previews for "office" files such as doc, docx, xls, etc. To accomplish this, it is necessary...
ADA Accessibility - Text appears to be Heading 1 but not announced by screenreader as Heading 1
legacy Troubleshooting
Issue Expected Result: All text which are visually appearing as text is recognized as text by the screen reader. Actual Result: There is text content visually appearing as heading but not recognized as heading by the screen reader. Note : All the bold text visible when user selects...
Commerce products do not appear for Guests in default Search Results widget
legacy How To
Issue Create a Minium Site Add Guest view permission for Catalog Page Add a new Content Page (or Widget Page) Place the following widgets on the new page: Search Bar, Search Results (the one available from Search section and NOT Commerce section) Configure the Search Bar widget, Scope...
Does CVE-2016-1000027 affect Liferay?
legacy
Issue Security scan shows CVE-2016-1000027 as an active vulnerability, is Liferay affected? Environment DXP 7.4 Resolution CVE-2016-1000027 is known to us, and we can confirm that Liferay should not be vulnerable, as Liferay does not use the following components:...
Images lost during staging publication
legacy Troubleshooting
Issue Customer reports images are gone after they published content It could be images or files from the Document Library   Environment Liferay DXP 7.2   Resolution If the publication took a lot of time it is very likely the cause of this behavior is the use of the option "Delete...
Content page displays wrong title when special characters are used on it
legacy Troubleshooting
Issue If the title of a Content page has special characters on it, the title will then be displayed with "&amp;". This usually happens when you place the character "&". For example: "Documents & Media", in this case the title would be displayed as Documents &amp; Media. Environment DXP...
Hide asset title in Asset Publisher's details view
legacy How To
Issue Configure an Asset Publisher in a page using a display template different than the 'Full Content' one. Click on any asset: it shows its details, including the asset's title.  Environment Liferay DXP 7.4. Resolution If you want to hide the asset's title in its details view, please...
LCP CLI support for AArch64/ARM64
legacy Troubleshooting
Issue LCP CLI fails to install on environments using AArch64/ARM64 architecture Environment AArch64/ARM64 environments Liferay Cloud command line tool Resolution LCP CLI as of version 3 is not compatible with AArch64/ARM64 architecture Users of these environments can consider using...
Cannot publish article without friendly url
legacy Troubleshooting
Issue In our Liferay 7.4 instance, editors encounter an error when attempting to publish an article without a Friendly URL, which differs from the behavior in Liferay 7.1. Environment Liferay DXP 7.4 Resolution The discrepancy between Liferay 7.1 and 7.4 is due to how they handle...
Does CVE-2022-47966 affect Liferay?
legacy
Issue Our security scan has shown CVE-2022-47966 as an active critical vulnerability. Is Liferay affected? Environment DXP 7.2 Resolution The out-of-the-box Liferay product is not affected by this vulnerability. So, unless you use this library in a custom implementation, your system can...
Integration with Vlibras Script
legacy Troubleshooting
Issue When attempting to include the Vlibras script into the page, certain errors arise, causing the script to malfunction or causing buttons and links to stop working properly, for example.  Environment Liferay DXP Resolution This issue can be attributed to the incompatibility between...
OpenID Connect cannot be enabled on Liferay SaaS setup
legacy Troubleshooting
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue Failing to enable OIDC implementation on an instance within a Liferay SaaS environment. Environment Liferay SaaS Resolution This is a...
SEO - Titles in Google's search results page don't display expected text
legacy
Issue After configuring the "Title SEO" of a page, Google and other search engines don't display the value as-is. If we use a customization to remove the Site and Instance names, they keep showing in search results pages. Environment Liferay DXP 7.0 - 7.4 Resolution The base theme...
Adding an Intermediate Certificate in Liferay PaaS
legacy How To
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue Sometimes, it is necessary to include an intermediate certificate for your custom domain in Liferay PaaS. Environment Liferay PaaS...
Insecure HTTP methods
legacy How To
Issue HTTP methods like HEAD, OPTIONS, TRACE may provide information about the application that can be used in attacks like XST, CSRF, steal of sensitive information. How we can disable insecure/unnecessary http methods? How to enable the SECURE attribute to disallow the cookie to be...
Removal of mapping types
legacy
Issue You might encounter some deprecation warning in your Elasticsearch logs regarding the removal of mapping types: Using include_type_name in get mapping requests is deprecated. The parameter will be removed in the next major version. Environment Liferay DXP 7.1+ Elasticsearch 7.x+...
404 error for fragments images after updating site friendlyUrl
legacy Troubleshooting
Issue When we change the site friendly URL, fragment images stop working and 404 errors were found in the browser console. Steps to Reproduce:  Set up Liferay DXP 7.4 Update 74. Navigate to Site Builder > Pages > Create a test page, e.g., "/test". Drag and drop a basic image fragment and...
Content display date not showing user timezone
legacy
Issue The user's time zone setting is not reflected in the display date of mapped content in the fragment. Environment Liferay DXP 7.4 Resolution This functionality does not exist yet in the Liferay Portal. There is a feature request open for this improvement: LPS-189638. Please follow...
Increase in file size in webp format
legacy
Issue When rendering the image for my user, I noticed that the webp file of the page has a considerably increased size Is there something that can be done so that it doesn't happen? Environment Liferay DXP 7.4 Resolution First we need to understand that the .webp format is not supported...
Size reduction of the document library/backup
legacy Troubleshooting
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue From one day to another our backup size is reduced with considerable amount. Environment Liferay PaaS Resolution When a backup is...
Backup is failed with RangeError
legacy Troubleshooting
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue Backup is failed with RangeError ERROR [WARN] RangeError: The offset is lower than the number of bytes written. The server has...
Bootstrap Accordion does not work correctly
legacy Troubleshooting
Issue When I click on the expand button, the expanded area is not displayed, so I am not able to change the text (without editing the text in the source code). Environment Liferay DXP 7.3+ Resolution System settings > Third party > JQuery, tick enable and save the changes. Additional...
Audit_AuditEvent and UserNotificationEvent tables in the database
legacy
Issue I would like to understand the purpose of eventType column in Audit_AuditEvent and deliveryType in UserNotificationEvent tables. In deliveryType column what is the meaning of the values e.g. 10000,10002 etc. ? Environment Liferay DXP 7.0+ Resolution The eventType represents the...
Necessary Permissions to Export or Import a Page
legacy Troubleshooting
Issue What permissions are necessary to be able to export or import a page? I get the error "I'm sorry, you don't have permission to access the requested resource" when trying to import or export a page. Environment DXP 7.3+ Resolution The user must have at least the following...
How to update jackson-databind library
legacy Troubleshooting
Issue For security reasons we need to update the jackson-databind library from version 2.13.2.2 to 2.13.4.1 How do I update the jackson-databind library in Liferay DXP? Security vulnerabilities in jackson-databind 2.13.2.2: CVE-2022-42003, CVE-2022-42004 Environment Liferay DXP 7.2+...
Assets created from an Asset Publisher don't keep the categories and/or tags of the filter
legacy
Issue An Asset Publisher (AP) can be configured to filter by certain categories and/or tags. When the Display Settings of the AP has Show Add Content Button enabled, it's possible to create new assets directly from the AP. In some cases, the asset created already has filled out the...
Error "cannot remove '/opt/liferay/data/license/*': Permission denied"
legacy Troubleshooting
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue After restoring a backup, the liferay service fails to start and the following error is reported: rm: cannot remove...
Auto-revert when issuing/revoking Roles
legacy Troubleshooting
Issue Pre-assigned roles are being issued/revoked during the "Assign Roles" action when using multiple pages during the "Assign Roles" stage. When navigating through multiple pages, a previously issued/revoked role will auto-revert back to its initial setting when navigating back to the...
Segments: Loading icon should display the maximum number of users in the property
legacy
Issue When we check the Event Analysis page and try to create a new event analysis, we can see that the number of users keeps showing the loading icon. It only stops when the conditions match a certain number of users and then shows the number. The issue only appears in Segments > Create...

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