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Creating a User Account Without an Email Address

Issue How can I create a user without requiring the user to have an email address? Environment Liferay Quarterly Releases Resolution You can create a user without requiring an email address by setting the following properties in the portal-ext.properties file....

Users are not allowed to create organizations at a higher level than where they currently are

legacy

Issue Can we enable users to create organizations that are at a higher level in the hierarchy than their own membership? Example: Parent > Organization > Child Organization > Child Organization 2.0 Can a user belonging to the "Child Organization" create organizations like...

Enable/Disable Multi-Factor Authentication

legacy How To

Issue If there is any problem related with the way two-factor is working or do you simply want to deactivate it for some reason. Environment Liferay DXP 7.4 2023 Q1 - 2023 Q4 2024 Q1 Resolution There are two ways to enable or disable the multi-factor authentication: Through the portal,...

Content does appear correctly for 'Site Member' users even though permissions appear correct

legacy Troubleshooting

Issue We have a 'Web Content' set up as visible for 'Site Member' users. This 'Web Content' is under a hierarchy of folders. We added a 'Web Content Display' widget to show the 'Web Content'. The widget is also set up as visible for 'Site Member' users. The issue is when a 'Site Member'...

How to modify the number of returned items in Queries made with the API

legacy Troubleshooting

Issue The headless API only returns a maximum of 500 items per query, even when a higher page size is defined. How to define de page size per instance. Environment Liferay DXP 7.4+ Resolution It is possible to configure the number of queries to return using the pagesize parameter. To use...

Folders, contents and other assets display outdated user name/surname

legacy

Issue Within the Site administration, asset creators' names are displayed for folders, web content, and documents. Updating a user's name and/or surname does not reflect these changes in the aforementioned resources; instead, the previous values continue to be displayed. Can these...

'Authentication Search Filter' for Users in LDAP

legacy

Issue At the moment, we are using LDAP server connection to authenticate our users. Our question is: in which moment the query to authenticate users is executed? More exactly, when the field 'Authentication Search Filter' is applied? We are using as 'Authentication Search Filter' this...

Upgrade error: Skipped updating database indexes for com.liferay.document.library.service since it is not upgraded

legacy Troubleshooting

Issue While updating to quarterly releases, an error is shown in the log and several modules do not start correctly. IndexUpdaterUtil-BundleTrackerOpener][IndexUpdaterUtil] Skipped updating database indexes for com.liferay.document.library.service since it is not upgraded Executing this...

HTML Parsing issues when reindexing journal articles after upgrading to Quarterly Release (Jericho)

Troubleshooting

Issue I upgraded my instance to Quarterly Release. I performed a full reindex and received several errors in the log: ERROR [default-26][jericho:211] StartTag a at (r17,c4,p1100) contains attribute name with invalid character at position (r17,c97,p1193) Environment Liferay DXP 7.0, 7.1,...

User Impersonation For Newly Created Users

legacy

Issue Attempting to impersonate a user who has not logged in yet returns errors in the console. How can I verify the accounts of new users who have not activated their account yet? Why can't I impersonate a user I've just created? Environment 2023.Q4.1 Resolution In the past you were...

URL specification of the administration screen

legacy

Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us. Issue What are the different types of Liferay admin screen URLs? Environment...

Help Centerチケット添付用のパッチレベルファイルを取得する

legacy How To

詳細パッチレベルファイルはサポートエンジニアがLiferayの稼働環境構成を把握するうえで非常に重要なファイルです。このページではそのパッチレベルファイルの取得手順を説明します。 Resolution 前提最新のサービスパックの「Bundled with Tomcat」を任意のディレクトリへ展開済みとする以下、展開済みのライフレイのディレクトリを「<LIFERAY_HOME>」と記する取得の流れコマンドラインで<LIFERAY_HOME>/patching-tool/ディレクトリへ移動 ./patching-tool.sh...

Account Roles Are Not Visible After a LAR File Import

legacy Troubleshooting

Issue After exporting roles via a LAR file and importing them into a new environment, Account Roles are not visible under the Account Roles tab in Control Panel > Users > Roles Regular Roles and Site Roles from the same LAR file are imported and displayed correctly. Environment Versions...

Is it Possible to Require an Administrator to Enter Their Password When Changing a User's Password?

legacy

Issue When I want to updates a user's password as an administrator, the system does not require to re-enter my own password for authentication. This is inconsistent with other actions, such as updating a screen name or email address, where password verification is required. Is it...

Can Terms Of Use be Configured at the Site Level?

legacy

Issue If we have two or more sites, is it possible to specify a different journal article for the terms of use of each site? As the following current custom properties are not sufficient as they apply to every site: terms.of.use.journal.article.group.id= terms.of.use.journal.article.id=...

Users removed from an LDAP server are not being removed from the Liferay user group UI when a custom service wrapper utilizes deleteUserGroupUsers(long userGroupId, long[] userIds)

legacy Troubleshooting

Issue Users removed from an LDAP server are not being removed from the Liferay user group UI when a custom service wrapper utilizes the deleteUserGroupUsers(long userGroupId, long[] userIds) method. In this case, when users are removed from LDAP server using this method, they are also...

StaleStateException Error During Startup with OpenID Connect Configuration

legacy Troubleshooting

Issue During a Liferay DXP startup, the following error message appears in the logs, related to OpenID Connect provider configuration: ERROR [...][BatchingBatch:139] HHH000315: Exception executing batch [org.hibernate.StaleStateException: Batch update returned unexpected row count from...

Session Timeout Setting Does Not Take Effect

legacy Troubleshooting

Issue After configuring the session timeout in the portal-ext.properties and web.xml files, the session still expires sooner than the configured value. For example, the session expires after 15 minutes, even when it is set to 240 minutes. Environment Quarterly Releases Resolution One...

Can Liferay Support add a new user to the SaaS environment?

legacy

Issue Is the Liferay Support team able to add a new user to the SaaS environment (i.e., the Liferay DXP environment)? Environment Liferay SaaS Resolution A new user will either need to be created on the site of your project by your project's administrator, or through the new user account...

Since property 'live.users.enabled' is deprecated, is there a replacement for managing session concurrency?

legacy

Issue The property live.users.enabled is required to manage simultaneous user logins via the auth.simultaneous.logins property. However, live.users.enabled has been marked as deprecated for a while. This raises questions about whether it is safe to use for managing session concurrency...

After Upgrading to 2024.Q1 User Public Pages Return 404 Error if Accessed via PlId

legacy How To

Issue After upgrading from Liferay DXP 7.4 u48 to 2024.Q1, user public pages with guest permissions return a 404 error, except for the page owner. The portal administrator also cannot access these pages. Environment Liferay DXP 7.4 u84+ Resolution As of DXP 7.4 U36 +, the "My profile...

Email Sender Configuration is not being saved

legacy Troubleshooting

Issue When modifying the Email Sender Name in our PROD environment by following these steps: Control Panel > Instance Settings > Email Access "Email Sender" in the left menu Set "XYZ" in the "Name" field > Save the change doesn't save successfully. Despite receiving a success message,...

Proxy paths are not honored after upgrading to 2025.Q1.9

legacy Troubleshooting

Issue After upgrading to 2025.Q1.9 we've found that our page are largely inoperable. There are a large amount of console errors related to missing functions, missing MIME types, missing AUI, etc. Environment 2025.Q1.8 2025.Q1.9 2025.Q1.10 Quarterly Release Resolution Liferay has...

CVE-2021-29044

legacy How To

Issue We would like to verify if our Liferay instance is vulnerable to CVE-2021-29044 Environment DXP 7.2, DXP 7.3 Resolution Please see if your current patch level is higher than 7.2 FP10, or 7.3 DXP1. If your current patch level is lower than the above listed, please open a ticket and...

User Workflows Not Appearing Under 'Assigned to My Roles'

legacy Troubleshooting

Issue We have enabled a workflow for approving new user account creation. While the Admin user gets the notficiation about the workflow task, if they navigate to My Workflow Tasks > Assigned to my Roles, the task is not listed there. Environment 2024.Q3 2024.Q4 2025.Q1 2025.Q2 ...

How to use Regular Expressions/OS scripting to query for Active Directory LDAP custom records based on certain LDAP custom fields?

legacy

Issue Is it possible to query Active Directory LDAP imported/created custom records based on certain already existing LDAP custom fields? Environment LDAP 2024.Q1.1 Resolution Using Regular Expressions/OS scripting (Bash, Shell, Powershell, ZSH, etc) to query for custom records of LDAP...

Unable to cast String to Long error during upgrade

legacy Troubleshooting

Issue When upgrading from Liferay DXP 7.2 to 2025.Q1, setting the fileMaxSize property in the com.liferay.document.library.configuration.DLConfiguration.config file causes an "Unable to cast String to Long" error. The upgrade tool fails with this error because the fileMaxSize property...

"Missing 'Date Modified' and 'Date Created' Fields in Object Display Page Template Mapping

legacy Troubleshooting

Issue We have a Display Page Template defined for an Object (Documents - Simple Document). In the edit mode, in the list of available variables of the mapping fields, the Date Modified and Date Created fields are missing. How can we use these variables? Environment 2024.Q3.13 Resolution...

Order by Last Login Date not Arranging Users in the Correct Order

legacy Troubleshooting

Issue In the Users & Organizations pane, when I sort users by last login date the users are not arranged in the correct order. Environment Liferay Quarterly Release Resolution In System Settings > Feature Flags > Deprecated, disable Feature Flag LPD-36010 (Remove Filter by Last Login...

How to Remove Owner Role Permissions?

legacy

Issue We have users who had Site Admin role on one of their Sites and created a Page/Asset. After we revoked their Admin role (but not the Site Membership, so they can still access the Site), they continue to have full edit/delete rights to the Page/Asset tehy created as the Owner role...

Hotfix Currently not installed Won't be installed requires version 2025.q1

legacy Troubleshooting

Issue Trying to install a hotfix on a 2025.q1 version got an error showing : Currently not installed; Won't be installed: requires version 2025.q1.0-lts Environment Liferay DXP 2025.Q1 Resolution Upgrade to Patching Tool 4.0.7. This is required for installing hotfixes on 2025.Q1+...

After upgrading to DXP 7.4 u92 I receive an unable to locate transaction executor error on server startup

legacy Troubleshooting

Issue I have an issue with deploying our custom built Java modules. I upgraded from DXP 7.4 update 81 to u92. After the upgrade, on server startup the deployment of the custom built modules behavior is inconsistent and the following error is thrown ion the log:...

"Column publishDate in table Layout already is datetime2(6)" Warning During Upgrade

legacy

Issue During the upgrade process from Liferay DXP 7.1 to a more recent version, the following warning message appears in the logs when using SQL Server: WARN [main][BaseSQLServerDatetimeUpgradeProcess:99] Column publishDate in table Layout already is datetime2(6) Environment Liferay DXP...

How to set two Liferays as separate SAML and IdP servers?

legacy How To

Issue How to set two Liferays as separate SAML and IdP servers? Environment Liferay DXP Quarterly Release Resolution Configure and setup first bundle: Add portlet.session.replicate.enabled=true to portal-ext.properties in both bundles Startup the first local bundle with default port...

Upgrading Liferay fails with "Data too long for column 'smallAttributeValue'"

legacy Troubleshooting

Issue I am trying to upgrade Liferay to 2024.Q3 or 2024.Q4 The upgrade fails with the following error: 2024-12-17 14:45:21.409 ERROR [main][UpgradeExecutor:333] Failed upgrade process for module com.liferay.dynamic.data.mapping.service com.liferay.portal.kernel.upgrade.UpgradeException:...

NullPointerException when evaluating AuthLoginGroupSettingsUtil.isPromptEnabled

legacy Troubleshooting

Issue The following error is thrown in the logs every once in a while: 2024-07-29 06:55:37.018 ERROR [http-nio-8080-exec-7][CTCollectionPreviewFilter:53] java.lang.NullPointerException java.lang.NullPointerException: null at...

I am getting "Someone may be trying to circumvent the permission checker" while accessing Password Policies

legacy Troubleshooting

Issue When I try to access Control Panel → Password Policies, I get "Password Policies is temporarily unavailable." I get the following error message: 2024-07-30 13:15:07.411 ERROR [http-nio-8080-exec-9][PortletRequestDispatcherImpl:295] Unable to dispatch request:...

java.lang.StringIndexOutOfBoundsException: begin 0, end -1, length 1

legacy Troubleshooting

Issue While upgrading to Liferay DXP 7.4, following errors were observed in the logs: ERROR [http-nio-8080-exec-21][OpenIdConnectSessionValidationFilter:53] java.lang.StringIndexOutOfBoundsException: begin 0, end -1, length 1 java.lang.StringIndexOutOfBoundsException: begin 0, end -1,...

Failed upgrade process com.liferay.dynamic.data.mapping.internal.upgrade.v4_0_0.DDMStructureUpgradeProcess

legacy Troubleshooting

Issue You might encounter an issue when upgrading from 7.2 to 7.4 where the upgrade step for module com.liferay.dynamic.data.mapping.service fails due to a NoSuchGroupException: 2024-05-22 13:18:39.512 INFO [main][UpgradeProcess:137] Failed upgrade process...

Upgrading to Permission Algorithm 6

legacy How To

This article is a legacy article. It applies to previous versions of the Liferay product. While the article is no longer maintained, the information may still be applicable. Permission algorithm 5 was used as the default permissions algorithm starting with Liferay Portal 5.1. Beginning...

Checklist for Upgrading to Liferay DXP

legacy How To

Upgrading to Liferay DXP (7.0, 7.1, 7.2, or 7.3) is a major project and requires careful planning, testing and execution in order to be successful. However, Liferay DXP and DXP Cloud teams have introduced several features that make this upgrade process easier and as seamless as possible....

パスワードリセット時、「秘密の質問」が設定されていないユーザーでもリセットが可能となる。

legacy How To

問題パスワードリセット時、「秘密の質問」が設定されていないユーザーでも、「パスワードリセットリンクの送信」がクリック可能です。環境 Quarterly Release 解決この動作は、プロパティ設定で調整可能です。以下のプロパティを設定する事で、「秘密の質問」が設定されていない場合、パスワードリセットができなくなります。 users.reminder.queries.required=true 追加情報セキュリティに関する質問の答えを忘れてしまった場合、どうすればいいのでしょうか？, knowledgeArticleType: howTo, legacy:...

How to modify translations from custom development via Language Override

legacy How To

ご覧のページは、お客様の利便性のために一部機械翻訳されています。また、ドキュメントは頻繁に更新が加えられており、翻訳は未完成の部分が含まれることをご了承ください。最新情報は都度公開されておりますため、必ず英語版をご参照ください。翻訳に問題がある場合は、こちらまでご連絡ください。注：この記事は内部の記事であり、現在、お客様にはご覧いただけません。この記事へのリンクは社内のコメントでのみ行ってください。問題カスタム開発では通常、Language.propertiesや...

How to apply a custom hotfix without the ZIP file

legacy How To

Issue I need to apply a hotfix to a custom environment but have not downloaded the hotfix file previously. I need to install a SaaS hotfix in my local environment. Environment Liferay DXP 7.4 Quarterly Releases SaaS, PaaS, Self-Hosted. Resolution You can use the Patching Tool directly to...

I forgot admin user's password and I cannot login

legacy Troubleshooting

ご覧のページは、お客様の利便性のために一部機械翻訳されています。また、ドキュメントは頻繁に更新が加えられており、翻訳は未完成の部分が含まれることをご了承ください。最新情報は都度公開されておりますため、必ず英語版をご参照ください。翻訳に問題がある場合は、こちらまでご連絡ください。問題管理ユーザーのパスワードを覚えていないので、インスタンスにログインできない。解像度 DML SQL 文を実行するために、データベースへのアクセスが必要です。次の手順を実行します： DXP アプリケーションサーバーをシャットダウンします。データベースのバックアップを取る. 次の SQL...

Incorrectly set email service prevents admin from finishing Multi-Factor Authentication process

legacy Troubleshooting

ご覧のページは、お客様の利便性のために一部機械翻訳されています。また、ドキュメントは頻繁に更新が加えられており、翻訳は未完成の部分が含まれることをご了承ください。最新情報は都度公開されておりますため、必ず英語版をご参照ください。翻訳に問題がある場合は、こちらまでご連絡ください。問題多要素認証 (MFA) では、認証を完了するために、ユーザーは送信された電子メールをフォローアップする必要があります。サーバー管理 > メールでメールサービスが正しく設定されておらず、管理者がログインできませんでした。管理者がログインして電子メール...

Recurring UserEmailAddressException$MustNotBeDuplicate error importing users with existing emails from LDAP server

legacy

ご覧のページは、お客様の利便性のために一部機械翻訳されています。また、ドキュメントは頻繁に更新が加えられており、翻訳は未完成の部分が含まれることをご了承ください。最新情報は都度公開されておりますため、必ず英語版をご参照ください。翻訳に問題がある場合は、こちらまでご連絡ください。問題 Liferay と LDAP サーバー間の同期中に、ログに UserEmailAddressException$MustNotBeDuplicate エラーが繰り返し記録されます。各同期反復で、ログに次のようなエラーが登録されます。...

Unable to create users having screen name same as that of groupId (Site Id)

legacy

ご覧のページは、お客様の利便性のために一部機械翻訳されています。また、ドキュメントは頻繁に更新が加えられており、翻訳は未完成の部分が含まれることをご了承ください。最新情報は都度公開されておりますため、必ず英語版をご参照ください。翻訳に問題がある場合は、こちらまでご連絡ください。問題ケース1：Liferayポータルにユーザーを作成する場合 groupIdと同じ画面名のユーザーを作成しようとすると、 "Please enter a valid Screen name" 例外がUIに発生し、ユーザーが作成されない。ケース2：LDAPからユーザーをインポートする場合...

Troubleshooting Unresponsiveness Caused by Batch Import Deadlocks

Issue After a period of activity, such as heavy content and object creation, the Liferay DXP instance becomes unresponsive. Symptoms include: Inability to accessible Liferay via browser or cURL requests, which eventually time out. Unresponsiveness after 2-3 hours of uptime, even if the...

Reset the admin user password

legacy How To

Issue How to reset the admin password? Environment Liferay DXP 7.0 Liferay DXP 7.1 Liferay DXP 7.2 Liferay DXP 7.3 Liferay DXP 7.4 Resolution Using " Forgot Password" in the "Sign in" portlet Note: Please make sure the admin user email id should be valid to receive the email and also the...

Startup errors after installing a hotfix with DXP 7.1 Fix Pack 17

legacy Troubleshooting

Issue After upgrading to a hotfix with Fix Pack 17, several errors related to OAuth are displayed Some examples : ERROR [main][OAuth2JSONWSPortalInstanceLifecycleListener:93] bundle com.liferay.oauth2.provider.jsonws:1.0.28...

Password Policies is inaccessible after upgrading from 6.2 to DXP 7.2

legacy Troubleshooting

Issue After upgrading from 6.2 to 7.2, navigating to Control Panel > Users > Password Policies shows a UI error "Password Policies is temporarily unavailable", and an error is thrown in the logs: ERROR [https-jsse-nio-8441-exec-4][PortletRequestDispatcherImpl:304] Unable to dispatch...

How to successfully install Marketplace Apps when using Liferay PaaS

legacy How To

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue While using Liferay PaaS, what is the process to install an application from web.liferay.com/marketplace? When I install an App...

Constraint (IX_228562AD) violated when LDAP import on startup is on

legacy Troubleshooting

Issue I get Unique constraint (IX_228562AD) violated on Server restart when LDAP's Import on startup is turned on. Environment Liferay DXP 7.2 Resolution Eliminate LDAP's Import on startup property in Control Panel -> Configuration -> System settings -> LDAP -> Import Additional...

How hotfixes and fix packs are made?

legacy

Issue I am still a bit confused about hotfixes. What should I do if I have more than one hotfix? Does a fix pack revert my hotfix installation or is some manual work needed before I install a fix pack? Environment Liferay DXP Resolution We are releasing fix packs on our Help Center for...

Volume of Web Content causing slow page loads

legacy Troubleshooting

Issue When navigating to Content & Data > Web Content there is a prolonged page loading time when there is a high volume of web content within a site. Environment Liferay DXP 7.2 Resolution The issue can be resolved by disabling the individual implementations in...

How to restrict Users to add certain portlets to page

legacy Troubleshooting

Issue You would like to restrict which application a user can add to the page. You have created a new Regular Role and assigned it to several users. Even though you do not have the option 'Add to Page' checked for each portlet, still the users can see every app in the list, when clicking...

When I edit a user's personal information, only English Prefixes are available

legacy

Issue I go to: Control Panel > Users > Users and Organizations I add or edit a user In the edit view, I go to the Personal Information section Even is my display language is not English, only English Prefixes are available (Dr, Mr, Ms, Mrs) Environment Liferay DXP 7.0+ Resolution Even if...

How do I remove the LCS Portlet from Liferay DXP?

legacy How To

Issue I am using .XML activation keys for server registration and would like to remove the LCS portlet from my Liferay DXP installation. Environment Liferay DXP 7.0, 7.1, 7.2,7.3 Resolution To remove LCS from Liferay DXP 7.0,7.1 & 7.3, with the server shut down, simply remove the Liferay...

About the "History" tab of "Go to other sites

legacy

Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us. Issue What are the conditions under which a site appears in the "History" tab?...

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