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How to find official Fix Packs in HelpCenter
Issue Due to the migration processes of the Liferay systems, certain links for official Fix Pack releases could be outdated and are no longer accessible. Environment Starting from Liferay Portal 5.2 to Liferay DXP 7.2 all official Fix Pack releases are available in HelpCenter. Resolution...
Applying patches on multiple projects
Issue As an administrator, I apply the hotfixes which are received from Liferay on multiple of our projects (for example SPACEPROGRAM and SPACEPROGRAMINTRA) However, depending on which project ID a ticket is submitted, the received patches may not contain all the previously received...
How to change the default values available for password policy settings
Issue Is it possible to change the default durations that can be used for Password Policy settings (maximum age, warning time, etc.)? We want to set the password expiration maximum age to 12 weeks, but the closet available options are 8 weeks and 13 weeks. Environment DXP 7.0 DXP 7.1 DXP...
How can we track the complete details of the login history of any user from Liferay Database?
Issue If the requirement is to track the events and actions which are going in the Liferay portal like user login logout, document library files actions like add, delete and update. Environment Liferay Portal 6.2 Resolution Liferay had provided an OOTB application Liferay Audit which...
Why can default users access a Sites page on the Control Panel?
Issue Default Users can access a Sites page on the Control Panel by directly accessing: http://localhost:8080/group/control_panel/manage/-/sites Environment Liferay DXP 7.0 Liferay DXP 7.1 Liferay DXP 7.2 Resolution The following property should be set to false to prohibit this behavior:...
Users which are deleted from Active Directory are present in the Liferay Portal
Issue Users are not getting deleted from Liferay Portal even when these users are deleted from Active Directory. Environment Liferay DXP 7.0  Resolution This is the intended behaviour of Liferay Portal. Because when the users are imported from AD into the Liferay, the user's data will...
Patching Tool Separate Command
Please Note: The patching tool separate command is only available for Patching tool 2.x versions (Patching Liferay Portal and DXP until 7.2). The Patching Tool’s separate command helps reduce the patched Liferay DXP installation size. If the installation has been patched, you can make it...
What is a Slim Bundle?
Starting in September of 2019 there will be an additional option to download “Slim Bundles”.  Slim Bundles will be released for every fix pack and every service pack. Please note that slim bundles are only available for Liferay DXP 7.0 - 7.2 fix packs. Slim Bundles are the very same code...
Patching a Slim Bundle
Issue When attempting to patch a Slim Service Pack bundle or Slim Fix Pack bundle the following error is generated: This installation does not include data for patching. Please copy the  liferay-patching-files-[separation-name].zip file into the 'patches' directory and run patching-tool...
Addressing UI issues after the installation of a hotfix or fixpack
Issue The purpose of this article is to help alleviate potential UI issues that appear after the installation of a hotfix or fixpack using Liferay's Patching Tool. For example, after installing a hotfix or fixpack that intends to resolve a UI issue, you are observing the same behavior or...
Why does logging in with a new user create two '\home' entries in the database?
Issue After logging into the portal, two entries of friendlyURL '\home' are made in the layout table for every new user is created Environment Liferay DXP 7.0 Resolution This is the intended behavior of Liferay. The reason behind the creation of these two '/home' entries is that there...
Are Fix Packs cumulative?
Issue I would like to install the latest Fix Pack. Do I need to install all previous ones as well? Environment Liferay Portal 6.2 Liferay DXP 7.0+ Resolution All Fix Packs are cumulative here at Liferay. This means that the latest Fix Pack contains all of the updates of the previous Fix...
Method to diff two Liferay Fix Packs
Issue How can I find the difference between two fix pack versions? Is there a method to diff fix packs? Environment DXP 7.2    DXP 7.1    DXP 7.0 Portal 6.2 Resolution Quick method: Liferay provides an Online Comparison Tool for DXP Releases Manual method: In this example guide, we will...
Exported Data to .CSV files with accented characters does not import correctly into MS Excel
Issue After exporting data from contacts stored in Liferay to a .CSV file, it was found that when trying to import that .CSV file to Microsoft Excel, if there were letters and words that contained accents (i.e. á, é, í, ó, ú), these letters were replaced with other symbols and letters....
Who is this Anonymous User?
Issue I started noticing actions logged in the Audit trail as a Blank User (user id 0). Who is this Anonymous user? Environment Liferay DXP 7.0 (Fix Pack 60 onwards) Liferay DXP 7.1 Liferay DXP 7.2 Resolution The Anonymous User record is actually a feature of Liferay that addresses the...
Migrating the users from one portal to another
Issue The requirement to import or migrate users from one Liferay Portal to the another Liferay Portal. Environment Liferay Portal 6.2 Resolution Importing users between the environments is not currently available as an out of the box feature. However, if you want to achieve this...
Record results from the lb command on Gogoshell
Issue How do I record on a .txt file the results of executing the lb command on Gogoshell. Environment DXP 7.0 Resolution This is achieved by creating a script to record the session on Telnet. It's not possible to do it via Gogoshell. Create a script like this: #!/usr/bin/expect spawn...
User list empty
Issue The user list appears empty. Unable to find any user. Environment Liferay 6.2 Liferay DXP 7.0 Liferay DXP 7.1  Resolution This issue can be caused for three reasons There are no Users. :) The user does not have permissions to visualise the user list. The Index is empty or...
LDAP User Groups are not Importing in Liferay DXP 7.1
Issue When attempting to import Users with LDAP, sometimes User Groups do not import Environment Linux OS - Red Hat Enterprise 7.6 Liferay DXP 7.1 patched with dxp-10 LDAP Resolution This issue may occur if the User's CN contains a comma. A fix for this issue is available in LPS-95871.,...
Screen name validation error
Issue Unable to choose a specific Screename. It could be cause by the following reasons: This specific Screen name is already chosen This Screen Name is not validated because the characters are not according to the screename characters politics.  Conflicts with an external authentication...
Deleting Global and Default Site
Issue Attempting to delete a Global or Default Site in the Environment Environment Liferay Portal 6.2 Liferay DXP 7.0+ Resolution The Global and Default Sites cannot be deleted, since in case a new company is created, it is used automatically. Instead of deleting it, you should either...
Disable Account Settings page for all users
Issue Question: Is it possible to disable Account Settings page for all users. Environment Liferay DXP 7.1+ Resolution Disabling the Account Settings page for all users can be achieved by defining permission for the default User role. Detailed steps: Log in as Admin user.   Go to Control...
Users who were able to view Site Pages in the Control Panel in 6.1 cannot see Site Pages in the Dockbar in 7.1
Issue In 6.1, we had an Organization Role which provided Control Panel access for users to view Site Pages. Following the upgrade to 7.1, we noticed users with this role are unable to see Site Pages in the dock bar. Environment Liferay DXP 7.1 upgraded from Liferay Portal 6.X Resolution...
Identity Management in Liferay DXP
Liferay Digital Experience Platform (DXP) provides a robust authentication and authorization framework that allows you to manage users as desired by using the built-in mechanism or plugging into other identity and authentication sources. The paper is available for download here.,...
Include more user attributes when exporting users to a CSV file
Issue How to include more user attributes when exporting users to a CSV file Environment Liferay DXP 7.1 Resolution Add "users.export.csv.fields=" into portal-ext.properties to include more user attributes. # # Input a list of user attributes that will be included when exporting users #...
The service pack is Not available.
Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us. Issue Check patch information, for example,service pack version is "Not...
How do I restrict Guest Users from Viewing Public Pages?
Issue Sometimes it is necessary for Guests (non-authenticated users) to be restricted from viewing Public Pages so that they are only viewable by Site Members. Otherwise, Public Pages are for Guests and Site Members and Private Pages are for Site Members only. Environment Liferay DXP...
How do we enable GDPR for Liferay products?
Issue General Data Protection Regulation (GDPR) went into effect on May 25, 2018 Environment Liferay 6.2 Liferay DXP 7.0 Liferay DXP 7.1 Liferay DXP 7.2 Resolution It’s ultimately your responsibility to assess your own organization’s usage of personal data and the work required to comply...
Managing Message Boards Categories and Threads Permissions
This article sets forth the permissions rules for managing Message Boards Categories and Threads. One question is whether the system is granular enough to allow users to delete only category threads for which category the role is assigned, and not other category threads. Resolution...
Patching Tool 2.0.11
Published: March 05, 2019 The Patching Tool 2.0.11 is a maintenance release for Liferay Digital Experience Platform 7.0 and 7.1 which includes fixes and minor updates. Release Highlights:  Fixes the issue preventing the collision listing using the diff command Additional Information For...
Patch Installation Slowdown Due to Windows Security
Issue When Patching Tool is run on a Windows machine, Windows Security can slow down the patch installation drastically due to the large amount of file operations being performed. Resolution If you experience extreme slowdowns during patch installation, you may need to add your Liferay...
Site Roles Are Incorrectly Assigned or Lost When They Are Selected from Different Pages
This article documents a bug in the search container with any list of selectable items. It was discovered that site administrators could not assign a Site Role if that Site Role is not listed on the first page. Roles that were listed on the second pages were subsequently deselected when...
Configuring Liferay's LDAP Settings to Import Users
This article shows basic configuration of how to setup Liferay to import users from an LDAP server through the graphical user interface. Resolution Please note that the Control Panel interface changes from Liferay Portal version to version. The exact steps for accessing the Control Panel...
Users May Appear in the Database but Not in Liferay Control Panel
You may encounter an issue where specific users, or a group of users, are not appearing with the Control Panel. If upon querying the relevant tables in the database you are able to see these users, then it is likely that there is simply a discrepancy between the database and the index....
Group Mapping Left Blank In LDAP Export Leads to Errors
This articles serves as a troubleshooting guide. When Liferay is configured to export users from the portal to LDAP, the following error is encountered: 09:18:31,903 ERROR [LoginAction:128] com.liferay.portal.ModelListenerException: javax.naming.directory.InvalidAttributeValueException:...
Restricting Access to Specific User Fields
This article documents how to restrict access to specific fields for certain users in the Liferay platform. For example, there may be the need to set the email address field for users as read-only. This can be accomplished through overriding the default behavior in the platform. ...
FAQ for LDAP on Liferay DXP
This document has been updated and ported to Liferay Learn and is no longer maintained here. This article documents some of the most frequently asked questions regarding the use of Lightweight Directory Access Protocol (LDAP) to manage users in Liferay DXP. Specifically, the aim of this...
Managing Organization Request Notifications
As a Help Center user, you can be a member of one or many different organizations. If you're a member of a shared organization, you can see tickets for all members of that organization. You can also receive notifications on the requests pertaining to that organization. This article...
Including Patching Tool Info With a Help Center Ticket
In the process of reproducing customer issues, it is critical that the patches in a given environment be made available to the Liferay Support Engineer who will be assisting you. This article describes how to capture a list of the patches installed in your environment. The patch...
Enabling or Disabling Permission to Edit Specific Fields in the My Account Portlet
This article demonstrates how portal administrators can enable or disable permissions to edit specific fields in the My Account portlet in Liferay Portal 6.2. By default any user (regardless of role - Administrator or Power User) can edit any field in the My Account portlet. This...
Downloading the Source Code for Plugins in Liferay Marketplace
This article is a legacy article. It applies to previous versions of the Liferay product. While the article is no longer maintained, the information may still be applicable. If you are looking for the source code for a plugin that you have downloaded from tLiferay Marketplace, you can...
How the Patching Tool Detects Changes to JSP Files
This article explains the limitations of the patching tool (v22 and earlier) when detecting changes to the portal's JSP files. Resolution When customizations are deployed to the portal, the patching tool sometimes warns the developers to update the hooks that are deployed. This is an...
Using the Patching Tool With Websphere
Websphere is a complex application server that does not behave like Tomcat, making its patching process slightly different Resolution There are two ways to patch Liferay Portal in Websphere, but in both ways it is very important that Websphere, along with any nodes in a cluster, is shut...
Checking for Collisions Before Installing a Hotfix
This article will walk through the basic steps that can be used to check for code collisions between a new fix pack or hotfix and custom plugins. NOTE: This procedure requires that the patches being installed include the source code. This option is available for Patching Tool v. 19 - v....
Patching Tool 1.0.23
The Patching Tool 1.0.23 is a maintenance release which includes fixes and minor updates. This article outlines improvements to the Patching tool, Steps on How to configure the Patching Tool behind a proxy server, Known Issues, Bug Fixes, as well as information on changes to this...
Patching Tool v22
This article is a legacy article. It applies to previous versions of the Liferay product. While the article is no longer maintained, the information may still be applicable. The Patching Tool v22 is a maintenance release which includes fixes and minor updates. This article describes new...
Patching a Liferay Cluster With No Down Time
This article describes steps for customers to patch Liferay instances in a cluster with no down time for the cluster environment. Known as a rolling change, there are limitations to this method; DO NOT use this method if the fix pack or hotfix makes changes to the database schema and if...
User is Able to Access Web Content Functions Without Proper Permissions
This article documents a known issue in LPE-15180 where users are able to access web content functions without proper permissions. This vulnerability was fixed by the Portal-143-6210 Fix Pack. However, this fix was limited to only newly created web content. Resolution To patch this issue...
Dockbar Display Error After Patch Installation With Patching Tool
After installation of a new hotfix, the dockbar fails to display and an error message can be found in the logs: ERROR [http-bio-8080-exec-1][LiferayMethodExceptionEventHandler:34]com.liferay.portal.kernel.portlet.PortletContainerException:...
Patching Tool 1.0.24
The Patching Tool 1.0.24 is a maintenance release which includes fixes and minor updates.  Resolution Release Highlights Minor visual updates in the info command. Resolves a problem that prevented the application of patches on WebSphere Improves the index-info command to show DB...
Wiki Permission Details
Wiki Permissions can be "layered" because of the multiple permissions that can go into it. This article aims to explain the different levels that wiki permissions can happen on. Resolution Permission to the wiki can be set in the following levels: Wiki node level User level Portlet Level...
Granting users permission to customize site pages
Permission to customize site pages can be granted to users via the "page customization" feature. Resolution To enable "Page Customization" on a desired page: In the control panel, navigate to the Site Pages. Within the Site Pages, select the page which you would like to enable "Page...
Creating a Role That Allows Users to Impersonate Other Users
Below are the steps on how to create a role that allows users to impersonate other users. Resolution Add a role Define Permissions Portal: General [Go to Control Panel, Impersonate] Portal: Users [Organization: View; User: View, Impersonate] Control Panel (Portal): Users [Access in...
Changing Permissions of all Web Content Display Portlets
This article describes how to change permissions across multiple Web Content Display Portlets at the same time. Resolution If a template is created that contains multiple Web Content Display portlets, they are not visible by default to the Guest user of the website. If you try to access...
Issues with Using IBM J9 JDK
When running Liferay Portal's Patching Tool with IBM J9 as the Java version with multiple hotfixes, the patching-tool info command, and other patching tool commands may fail. Resolution The root cause of this issue is that the fix pack XML descriptor is not properly read when many...
Setting Up the Patching Tool in Weblogic
This article details how to set up the Liferay patching tool in a Weblogic based environment. Resolution To begin, unzip the patching-tool parallel to the domain server in use. For example, if using base_domain found in C:\Oracle\Middleware\user_projects\domains, then put the...
Patching Tool v21
Since the release of the last Patching Tool v20, we have been busy implementing new improvements that will enhance the user experience as well as the Support engineers’ ability to assist users. Starting with version 21, the Patching Tool will log the installed patch levels of your portal...
Addressing the 'WARNING: Some of the currently installed fixes are not available' Patching-Tool Error
When attempting to install patches with the Patching-Tool Install command, an error message is generated, which states:  Running install would revert some of the previous fixes. Installation process is stopped. Resolution The patching-tool generates this warning to indicate that there...
Patching Liferay Portal When There Are Custom Apps Installed
Liferay Portal fix packs and hotfixes will often update, not only JSPs, but also classes. In order to ensure that your custom projects continue to use the most up-to-date code, please follow these guidelines Resolution Use the latest Patching Tool found here: Patching Tool download page....
Roles and Permissions FAQ
This article documents some of the more complex use cases when granting permissions to a site. Who can be site members? I am having trouble adding user groups to a site; the user groups are not displaying. I don't want site Members to have permissions to add content to a page. How can I...

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