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Is there any limitation on the number of Properties or Data Sources in Analytics Cloud?
Issue  Is there any limit on how many data sources and properties I can add to my Workspace in Analytics Cloud? Environment Analytics Cloud Resolution There is no limit on how many data sources and properties you can add to your Workspace. However, you still need to watch out for...
How to force syncing between Liferay DXP and Analytics Cloud?
Issue You want to force a sync at any given time Environment Liferay DXP Analytics Cloud Resolution The only way to force sync is to update the AC contacts configuration, as per described here. If syncing all contacts: Uncheck Sync all contacts → Save → check Sync all contacts → Save If...
How often does the sync process happen between Liferay DXP and Analytics Cloud?
Issue How often does the sync process happen between Liferay DXP and Analytics Cloud? Environment Liferay DXP  Analytics Cloud (Token-based connection) Resolution Sync happens every hour.    , content:...
Is all the pending data synced at once between Liferay DXP and Analytics Cloud?
Issue How it happens the sync between Liferay and Analytics Cloud (AC)? Environment Liferay DXP Analytics Cloud (Token based connection) Resolution When the sync happens, it grabs all pending data and sends them by batch of 100., content:...
Media files published in the Media Gallery widget are not being tracked by Analytics Cloud
Issue Media files published using the Media Gallery Widget are not being tracked by the Analytics Cloud Environment Liferay DXP Analytics Cloud Resolution This is the intended behaviour. The widget Media Gallery is not tracked out-of-the-box.  Additional Information You can treat the...
Analytics Cloud Connector NullPointerException
Issue An Analytics Cloud issue has been discovered in Liferay DXP 7.2 where the Analytics Cloud Connector throws a NullPointerException which may prevent it from operating properly. This behavior will occur in the connector if Fix Pack 8 is installed. Environment Analytics Cloud Liferay...
How Can I Include Both AND and OR Variables in User Segments?
Issue I would like to create User Segments which include some roles and exclude others. For example, I would like a segment which includes either roles X or Y, but not roles A, B or C. In order to do this, I need to be able to set both AND and OR variables in the same segment....
I cannot sync my Contacts to Analytics Cloud
Issue I connected Liferay DXP and Analytics Cloud successfully In Analytics Cloud I navigate to "Configure Data Source" I selected the Sites and Users to sync The process gets stuck at "Syncing - 50.00% Completed" Environment Liferay DXP 7.0+ Liferay Analytics Cloud Resolution The root...
java.io.IOException Unable to create directory
Issue After upgrading the Liferay portal DB from 6.2 to 7.2 successfully, the server started successfully but But documents and pages are not visible in the upgraded environment. Below error occurs: [#Error1] 2019-12-27 17:35:19.657 ERROR [Start Level: Equinox Container:...
Error in configuring/authorising data source
Issue Facing following error while authorizing analytics data source for liferay instance. Redirect...
Two tables growing in size related to Audience Targeting
Issue Why are these particular tables increasing in size? CT_ANALYTICS_ANALYTICSEVENT  CT_ANALYTICS_ANALYTICSREFERRER Environment DXP 7.2    DXP 7.1 Resolution Firstly, this is an intended behaviour related to Audience Targeting and it can be modified Table 1....
How to find whether the Liferay bundle is Community Edition or Enterprise Edition
Issue How to find whether the Liferay bundle is Community Edition or Enterprise Edition Environment Liferay Portal 6.x Liferay DXP 7.x Resolution There are four ways to find whether the bundle is CE or EE: 1) Check if the bundle is having the patching-tool folder in the Liferay home...
Server is shutting down after deploying any sample plugin
Issue When deploying the sample plugin, the server is shutting down with the following error. 2019-06-25 12:33:36.955 ERROR [fileinstall-E:/projects/bvip/liferay-dxp/liferay-dxp-7.1.10.2-sp2/osgi/modules][org_apache_felix_fileinstall:97] Error while starting bundle:...
javax.portlet.PortletException: Error occurred during request processing: Bad return type
Issue javax.portlet.PortletException: Error occurred during request processing: Bad return type exception throws with the custom spring module after updating the fix pack to dxp-11 and / or higher.  When deploying spring modules in the Liferay portal, the below error is thrown 2019-06-24...
How can I keep a web page out of Google's crawler?
Issue I don't want some pages to be crawled by Google and display in the search result.  Environment DXP 7.0, DXP 7.1, DXP 7.2 Resolution You can prevent a page from appearing in Google Search by including a noindex meta tag in the page's HTML code, or by returning a 'noindex' header in...
LPKGVerifyException is reported when upgrading to LCS client 6.0.0
Issue When upgrading to LCS client 6.0.0, the following error is reported: 12-Sep-2019 06:06:57.072 SEVERE [localhost-startStop-1] org.apache.catalina.core.StandardContext.listenerStart Exception sending context initialized event to listener instance of class...
How to export Journal article from Liferay portal 6.2EE and import it to DXP 7.1
Issue Recommended approach to export Journal article from Liferay portal 6.2EE and import it to DXP 7.1 Environment Liferay Portal 6.2 EE Liferay DXP 7.1 Resolution LAR files are version dependent. The portal upgrade is the Recommended approach to export the journal articles from the...
How HTTP cookies are being used in Liferay Portal 6.2
Issue How are cookies are being used in Liferay Portal 6.2 Environment Liferay Portal 6.2 EE Resolution What are cookies: HTTP cookies are small bits of data that are sent by the web application but stored locally in the browser. This lets the application use the cookie to pass...
Analytics Cloudから、「データをクリア」を実行した場合の動作
問題 Analytics Cloudから、「データをクリア」を実行しました。 データが消えていないように見えます。 環境 Analytics Cloud 解決 「データをクリア」アクションを実行すると、90分より前のデータのみ削除されます。 削除処理には数十分がかかる場合があります。 そのため、「データをクリア」を実行しても、データが残っているように見える場合があります。, knowledgeArticleType: reference, legacy: true, name: Analytics Cloudから、「データをクリア」を実行した場合の動作,...
Personalized Experience Not Displayed when using "AND" with IP Geocoder Country
Issue When creating a segmentation using the IP Geocoder Country property in combination with another condition (e.g. a user property), the personalized experience configured for this segment is not displayed for a user that meets all criteria Example Steps to Reproduce: When in a site,...

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