Time-Based Authenticator QR Code Not Populating

Issue

• When trying to set up the QR Code for MFA settings, following this documentation Multi-Factor Authentication Checkers, we've found that the QR code doesn't populate. It should be populating under "Shared Secret", but our page is blank.
• Steps for reproduction:

  1. Control Panel > System Settings > Multi-Factor Authentication

  2. Uncheck Disable Multi-Factor Authentication

  3. Instance Settings > Multi-Factor Authentication > check Enabled > Save

  4. Go to the Time-Based One-Time Password Configuration tab

  5. Check Enabled > Save

  6. Click on the User icon > Account Settings > Multi-Factor Authentication

• Observe that the QR Code is missing. 

Environment

• Quarterly Release
• 2025.Q1.5

Resolution

• This is a known bug to Liferay, LPD-48214, and has been fixed in 2025.Q2 and newer versions.
• Please request a hotfix including LPD-48214 or upgrade to a fixed version of Liferay.