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Liferay Cloud Version 5 Changes Liferay Cloud version 5 comes with several changes and new features: ModSecurity Capabilities with Nginx Improved Regional Persistence Prepare and Swap Backup...

Liferay SaaS Compatibility Matrix

Official Documentation

Liferay SaaS Compatibility Matrix Liferay DXP is the heart of Liferay SaaS, but not every DXP feature applies to Liferay SaaS. Some DXP features are not compatible, and some must be achieved via...

Liferay Cloud Infrastructure

Official Documentation

Liferay Cloud Infrastructure Liferay Cloud is a flexible platform that combines a collection of key components to provide a robust, reliable, and manageable Liferay DXP implementation. This diagram...

Support and Troubleshooting

Official Documentation

Support and Troubleshooting Troubleshooting Troubleshooting Tools and Resources Reading Liferay Cloud Service Logs Shell Access Troubleshooting Services Disaster Recovery Overview ...

Liferay Cloud Maintenance and Release Schedule

Official Documentation

Liferay Cloud Maintenance and Release Schedule Liferay SaaS and PaaS both have weekly maintenance and release schedules. Liferay Cloud uses a transparent and predictable release cadence so you can...

Liferay Cloud Support

Official Documentation

Liferay Cloud Support Liferay is committed to providing excellent service and customer experience. Liferay Cloud customers have several means to contact support, including opening a Support ticket...

Support Access

Official Documentation

Support Access Support Access is an optional setting that expedites troubleshooting by giving Liferay engineers direct access to a Liferay Cloud project environment. Liferay Cloud administrators...

Liferay Cloud Support FAQs

Official Documentation

Liferay Cloud Support FAQs Here are the answers to common questions pertaining to Liferay Cloud Support. Why isn't Liferay Cloud open source? Liferay is an open-source company, with open-source...

Troubleshooting Tools and Resources

Official Documentation

Troubleshooting Tools and Resources When you have an issue with your site, you need tools to diagnose and resolve technical issues quickly. Liferay Cloud provides you with tools and resources for...

Configuring Cross-Region Disaster Recovery

Official Documentation

Configuring Cross-Region Disaster Recovery Liferay Cloud provides two ways for customers to take advantage of the Disaster Recovery (DR) procedure in the case of major incidents: Automatic Disaster...

Creating Thread and Heap Dumps

Official Documentation

Creating Thread and Heap Dumps When you are experiencing issues with your Liferay service's performance, you may need to take thread or heap dumps to help you or Liferay Cloud Support optimize your...

Reading Liferay Cloud Service Logs

Official Documentation

Reading Liferay Cloud Service Logs Environment logs are crucial for diagnosing and resolving technical issues in a project. Liferay Cloud provides a variety of environment logs that users can...

Disaster Recovery Overview

Official Documentation

Disaster Recovery Overview Liferay Cloud offers two strategies for disaster recovery: Automatic and Cross-Region. Automatic Disaster Recovery Strategy Liferay Cloud performs automatic disaster...

Liferay Cloud Platform Status

Official Documentation

Liferay Cloud Platform Status The Liferay Cloud Platform is comprised of multiple systems. Users can view the status of Liferay Cloud Platform systems, incident history, and planned maintenance...

Enabling Glowroot on PaaS

Official Documentation

Enabling Glowroot on PaaS Liferay DXP 2023.Q4+/Portal GA100+ Glowroot is included with Liferay in the /opt/liferay/glowroot folder. Glowroot stores profiling and transaction data on the...

Maintenance and Downtime

Official Documentation

Maintenance and Downtime Sometimes, big changes in the underlying infrastructure of a project may cause downtime. When planning for these changes, you can enable maintenance mode to redirect...

Self-Healing

Official Documentation

Self-Healing The self-healing functionality of Liferay Cloud detects if a service or application has become unresponsive and automatically initiates procedures to recover the unresponsive service....

Orders Menu Reference Guide for Commerce 2.1 and Earlier Versions

Official Documentation

Orders Menu Reference Guide for Commerce 2.1 and Earlier Versions Orders can be viewed and managed by an administrator in the Orders menu. To access the Orders menu, navigate to the Control Panel →...

Processing an Order for Commerce 2.0 and Earlier Versions

Official Documentation

Processing an Order for Commerce 2.0 and Earlier Versions To process an order, you must first accept it. You can accept orders in the Pending status. Shipments are created while orders are...

Setting Order Notes Notifications

Official Documentation

Setting Order Notes Notifications Liferay DXP 2026.Q1+ Users can communicate through orders using the Questions and Answers feature, which by default, requires users to check the order details for...

Returns

Official Documentation

Returns Liferay DXP 2024.Q4+/Portal GA129+ Liferay provides an out-of-the-box returns feature that allows your customers to return completed orders within Liferay itself. Customers can only return...

Order Splitting

Official Documentation

Order Splitting Liferay DXP 7.4 U84+/GA84+ Order Splitting divides a customer order into separate orders that suppliers can fulfill independently. The order is split based on the catalog of the...

Orders Menu Reference Guide for Commerce 2.0 and Earlier Versions

Official Documentation

Orders Menu Reference Guide for Commerce 2.0 and Earlier Versions Orders can be viewed and managed by an administrator in the Orders menu. To access the Orders menu, navigate to the Control Panel →...

Price on Application

Official Documentation

Price on Application Liferay DXP 7.4 U84+/GA84+ If you have expensive or complex products in your catalog, you may not want customers to purchase them without help. If you want support staff to...

Processing an Order

Official Documentation

Processing an Order To process an order, you must first accept it. You can accept orders in the Pending status. Shipments are created while orders are processed. To begin processing all orders,...

Processing an Order for Commerce 2.1 and Earlier Versions

Official Documentation

Processing an Order for Commerce 2.1 and Earlier Versions To process an order, you must first accept it. You can accept orders in the Pending status. Shipments are created while orders are...

Adding Reasons for Returns

Official Documentation

Adding Reasons for Returns When creating a return request, customers must choose a reason for the return. Open the Global Menu (Global Menu) and navigate to Control Panel → Instance Settings. ...

Creating a Return

Official Documentation

Creating a Return Customers can place return requests for completed orders. The Minium and Minium 4.0 accelerators and the Classic Site Initializer have a returns page where they can track their...

Returns Workflow

Official Documentation

Returns Workflow When a customer submits a return request, you must go to the Returns application to manage it. It is advised to use the Returns Manager role for this. Open the Global Menu...

Canceling a Shipment

Official Documentation

Canceling a Shipment If a buyer cancels an order before shipping it, the seller may cancel the shipment in Liferay. Note that canceling a shipment does not close an order. You can manage an order's...

Shipments

Official Documentation

Shipments You can create Shipments when an order is in the processing stage. A single shipment may contain multiple orders, but the same account must create all the orders contained in the...

Creating a Shipment for Commerce 2.0 and Earlier Versions

Official Documentation

Creating a Shipment for Commerce 2.0 and Earlier Versions Creating a shipment is integrated with the Orders menu. You can also manage all shipments in the Shipments menu once an order is in the...

Shipment Life Cycle Overview

Official Documentation

Shipment Life Cycle Overview There are four stages for a shipment. Processing Ready to Ship Shipped Delivered Starting with Liferay DXP 7.4 U30/GA30, each shipment has an external reference...

Shipments Management Reference Guide

Official Documentation

Shipments Management Reference Guide To manage shipments, open the Global Menu (Applications Menu icon) and navigate to Commerce → Shipments. Overview of the shipments page. FieldDescription...

Subscriptions

Official Documentation

Subscriptions Subscriptions are recurring orders managed differently from regular orders. All orders, including subscriptions, are accepted and processed in the Orders Menu. However, after...

Managing Subscriptions

Official Documentation

Managing Subscriptions In Liferay, you can manage orders and subscriptions under the Global Applications menu. Open the Global Applications (Applications Menu icon) menu and navigate to Commerce...

Managing Subscriptions for Commerce 2.1 and Earlier Versions

Official Documentation

Managing Subscriptions for Commerce 2.1 and Earlier Versions For Commerce 2.1 and below, orders and subscriptions appear in the Control Panel. Open the Control Panel and navigate to Commerce →...

Subscription Administration Reference Guide for Commerce 2.1 and Earlier Versions

Official Documentation

Subscription Administration Reference Guide for Commerce 2.1 and Earlier Versions Subscriptions are managed in the Subscriptions menu in the Control Panel. Navigate to the Control Panel → Commerce...

Suppliers

Official Documentation

Suppliers Liferay DXP 7.4 U84+/GA84+ Using Liferay's out-of-the-box supplier account type, you can cater to suppliers and their specific needs. Additionally, you can use the out-of-the-box...

Supplier Role

Official Documentation

Supplier Role Liferay DXP 7.4 U84+/GA84+ To enable suppliers to manage their own catalogs and channels, you must add at least one user with the Account Supplier role to a supplier account. These...

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