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ORMException buffer increment error when using the multiple files upload feature

Issue When the users are trying to upload more than one document through multiple files option, they are having a performance issue in their portal. Steps to reproduce: 1. Start Liferay DXP 7.3 DXP 1 2. Navigate to Documents and Media and try to upload at least 2 files from the system...

Warn message populates when upgrading to Quarterly Release 2023.Q4.6 from 7.4: sun/misc/Cleaner

legacy Troubleshooting

Issue The following WARN message populates in the terminal when reindexing: WARN [liferay/background_task-2][IndexerWriterImpl:188] Error reindexing all com.liferay.document.library.kernel.model.DLFileEntry for company: xxxxx com.liferay.portal.kernel.exception.SystemException:...

Upgrade process fails with the following ERROR: Failed upgrade process for module com.liferay.search.experiences.service

legacy Troubleshooting

Issue When trying to upgrade from 7.4 to Quarterly Release 2023, the upgrade fails with the following error. Failed upgrade process for module com.liferay.search.experiences.service com.liferay.portal.kernel.log.LogSanitizerException: com.liferay.portal.kernel.upgrade.UpgradeException:...

PostgreSQL JAR file can be safely removed?

legacy Troubleshooting

Issue We are deploying Liferay using the Tomcat bundle and noticed the inclusion of a postgresql.jar file. Since our environment utilizes MySQL, can we safely remove this file from all our deployments? It's being stored in...

Is it Possible to Access the Entire Document Hierarchy Page with API?

legacy How To

Issue How to access the entire document hierarchy page using API? Environment All environments Resolution By default, the GET Documents call in the Liferay API restricts access to the root page, preventing retrieval of the complete document hierarchy. To access the entire document...

Calendar displays incorrect time when creating event in Month view

legacy Troubleshooting

Issue The Calendar Widget does not reflect the correct time when creating an event in the "Month" view. After configuring the event time and publishing it, the displayed time in the event window does not match the configured time. Environment Liferay DXP 7.4 Resolution This issue is...

No JSON web service action with path /journal.journalarticle/get-articles and method GET for journal and similar JSONWS API errors

legacy Troubleshooting

Issue When invoking a JSONWS API method like /journal.journalarticle/get-articles the following error is sometimes thrown: No JSON web service action with path /journal.journalarticle/get-articles and method GET for journal Environment Liferay 2023.Q4, 2024.Q1 Resolution This error can...

How to print a query string with parameter values

legacy How To

Issue When the property hibernate.show_sql=true is set, the SQL statements executed are shown in the system log, but with bind variables. For example: Hibernate: SELECT COUNT(*) AS col_0_0_ FROM BlogsEntry blogsentry0_ WHERE (blogsentry0_.displayDate < ?) AND (blogsentry0_.status = ?)...

PATCH request is not working for custom fields

legacy Troubleshooting

Issue Steps to reproduce: 1. Start up Liferay, change the password to 'a' 2. Go to Control Panel >Configuration > Custom Fields 3. Select Organization. 4. Tap the + icon to add a new Custom Field. 5. Select Input Field, and type "Testcustom" to the Field Name, save it. 6. Add a new...

org.apache.catalina.core.StandardContext.listenerStart Exception sending context initialized event to listener instance of class [com.sun.proxy.$Proxy6] java.lang.reflect.UndeclaredThrowableException

legacy Troubleshooting

Issue When setting up Liferay with Oracle 19c, the following errors were encountered during Liferay startup. 2024-02-19 11:39:07.830 INFO [main][ModuleFrameworkImpl:1309] Starting initial bundles 19-Feb-2024 11:39:07.910 SEVERE [main]...

How to change Liferay Private default friendly URL

legacy How To

Issue I would like to know how to change the Private default friendly URL from "/group" to "/private" on Liferay DXP bundled with Tomcat. Environment Liferay DXP 7.3 Tomcat 9.0 Resolution Add the following property to portal-ext.properties file:...

Audit log files in 7.4 are not created due to outdated portal-log4j-ext.xml file.

legacy Troubleshooting

Issue Audit log files are not generated despite following the steps as shown in: https://help.liferay.com/hc/en-us/articles/360029134891-Configuring-Audits#reporting-audit-events-in-liferays-logs-and-console This is due to portal-log4j-ext.xml file not conforming with newer log4j 2.x...

Accessing login without a server restart after running Liferay setup wizard

legacy

Issue Is there a scenario that users would be able to immediately access the login screen after running the setup wizard without a server restart? Environment Any Liferay DXP environment Resolution A Liferay setup would not require a reboot if the database configuration is set to the...

Rollback an upgrade on Liferay DXP

legacy

Issue How can user rollback an upgrade to it's earlier version in DXP? Environment Liferay DXP 7.3+ Resolution Liferay's upgrade process upgrades the DB schema to make it compatible with the specific higher version update. There is no script to rollback or downgrade an update, therefore,...

Configurations file is not reflecting for Elasticsearch

legacy Troubleshooting

Issue When users try to change configurations using .config files, these may not always be reflected. Environment Liferay DXP 7.4 Resolution The concerns outlined above mostly happen when the configuration is saved in the database, overriding the configuration provided in the files....

Custom login page instead of default sign-in portlet

legacy How To

Issue Need to have a custom login page instead of a default sign-in portlet when a user tries to access a private page without being logged in. The private and public pages are not having Guest user’s VIEW permission. Environment Liferay DXP 7.4 Resolution The following are the steps...

How to write some logs to a different log file

legacy How To

Issue We would like to move a trace from the main log file to a separate log file. Environment DXP 7.3+ Quarterly Release Resolution We can use a portal-log4j-ext.xml file to to add a new appender where we specify the name of the additional log file: 1. Edit portal-log4j-ext.xml. 2. Add...

Dual login count in Audit_auditevent table

legacy

Issue When a new user is created and logged in for the first time, the login count in the audit_audit event table will show 2 instead of 1, and when he logs in again, the count will only increase by 1. How does the audit_auditevent table work in the case of the login count? Environment...

Service builder upgrade issue related to class: "java.lang.ClassNotFoundException: com.liferay.portal.kernel.service.PersistedModelLocalServiceRegistry cannot be found by com.mchi.master.service.service_1.0.0"

legacy Troubleshooting

Issue ClassNotFoundException error while upgrading the Service builder of DXP 7.2 to DXP 7.4 2023 Q4.0. The error looks like this: 2024-01-18 09:31:22.491 ERROR [Refresh Thread: Equinox Container: 7c691475-51d0-4491-a1a2-40bee687e2d2][ModuleApplicationContextExtender:72] null...

Glowroot is not working : Connect to localhost:4000 [localhost/127.0.0.1] failed: Connection refused

legacy Troubleshooting

Issue Glowrrot is not working and giving these errors: ERROR [http-nio-8080-exec-5][GlowrootProxyServlet:66] null org.apache.http.conn.HttpHostConnectException: Connect to localhost:4000 [localhost/127.0.0.1] failed: Connection refused: connect Environment Liferay DXP 2023.Q4+ Resolution...

WARN Unable to add list type when executing the upgrade

legacy Troubleshooting

Issue We are executing the upgrade from 7.0 to 2023.Q3 version and we are getting following warning: 2024-02-02 08:28:57.379 INFO [main][UpgradeProcess:119] Upgrading com.liferay.portal.upgrade.v7_4_x.UpgradeListType 2024-02-02 08:28:57.492 WARN [main][UpgradeListType:55] Unable to add...

Error "PWC6345: There is an error in invoking javac. A full JDK (not just JRE) is required" presented in the logs

legacy Troubleshooting

Issue When trying to open Blogs, WebContens or other Liferay features, the following error is displayed in the Logs: 2024-01-19 15:48:45.179 ERROR [https-openssl-apr-8443-exec-117][PortletRequestDispatcherImpl:304] Unable to dispatch request: PWC6345: There is an error in invoking javac....

Error after installing Liferay Reports App

legacy Troubleshooting

Issue After installing the Reports App in Marketplace, the bundle starts with the following errors in the logs and the Reports App is not available. 2023-12-22 12:03:06.499 ERROR [Framework Event Dispatcher: Equinox Container: 4e1c55cc-28c5-455d-8782-4c45737be7f1][Framework:47]...

Segments API taking more time

legacy Troubleshooting

Issue When there are around 230 user segments, it displays content based on the segment when the user logs in. Since there are more segments, the segment API takes more time to get the user segment. long[] segmentsEntryIds = _segmentEntryProviderRegistry.getSegmentsEntryIds(siteGroupId,...

Headless API: Read-Only and Write-Only fields

legacy

Issue Schemas used by Headless API have fields with properties readOnly: true or writeOnly: true. What does it mean? Which field must be used when making a POST/PUT/PATCH request? Environment Any Liferay environment using Headless API Resolution readOnly properties are included in...

Theme style is not minified

legacy Troubleshooting

Issue While building themes, user has noticed that theme's style files are not being minified. Environment Liferay DXP 7.4 Resolution Please change NODE_ENV=production by using the environment variable as per your OS before building the theme using yo liferay-theme This change makes sure...

Cannot sign in to marketplace

legacy Troubleshooting

Issue Steps to reproduce: Go to Control Panel > Marketplace Store Click the Sign In button Expected Behavior: Can sign in to the marketplace Observed Behavior: Clicking the Sign In button doesn’t do anything. Environment Liferay DXP 7.1 Liferay DXP 7.2 Liferay DXP 7.3 Liferay DXP 7.4...

Long Combo URLs Exceeding 2048 Characters

legacy

Issue Long inbuilt Combo URLs exceeding 2048 characters are getting blocked at WAF level. Environment Liferay DXP 7.4 Resolution The long /combo URLs are designed to intentionally be close to the maximum URL size, primarily for performance reasons. The source of the long URLs that start...

User requires a documented list of Key Highlights ,Important changes and Breaking changes

legacy

Issue How to get a list of highlights or important changes that happened while upgrading from one update to another update of DXP version 7.4 in a single document. Environment Liferay DXP 7.4 Resolution Exporting the list into a single document is not an available feature in the Liferay...

ServletException during Liferay startup caused by a NullPointerException

legacy Troubleshooting

Issue You might encounter an issue where you face an error when starting up Liferay which prevents proper functioning: javax.servlet.ServletException: java.lang.NullPointerException at...

How to disable NetVibes and Google Gadget in widget's sharing options

legacy How To

Issue Netvibes and Google Gadget widget sharing options could reveal some information. Is it possible to disable them? Environment Liferay DXP 7.2 Resolution The url of those servlets are managed by this properties in portal.properties file, you can modify them in order to get a 404 when...

Removal of Velocity Template Engine

legacy

Issue The option to enable Velocity Template Engine has disappeared in Liferay DXP 7.4 and Quarterly Releases. Environment Liferay DXP 7.4 Quarterly Releases: 2023.Q3, 2023.Q4 Resolution Velocity templates were deprecated in Liferay DXP 7.0 and were removed in favor of FreeMarker...

LPS-200065 is in the 2023.Q4.1 Quarterly release notes but is missing from the bundle

legacy Troubleshooting

Issue LPS-200065 was included in the DXP 7.4 2023.Q4.1 release notes, but it was missing from the bundle Environment Liferay DXP 7.4 2023.Q4.1 bundles and docker images Resolution LPS-200065 has been included in the DXP 7.4 2023.Q4.2. release instead. You should update to this, or a...

com.liferay.portal.servlet.filters.i18n.I18nFilter has been removed. What do I need to do?

legacy Troubleshooting

Issue During startup (or upgrade) we see this error in the logs ERROR [main][VerifyProperties:163] Portal property "com.liferay.portal.servlet.filters.i18n.I18nFilter" is obsolete Why was this removed, and what do we need to do now? Environment 2023.q4.0 Resolution You probably see this...

Errors calling an external SOAP web service related to javax.xml.ws.spi.Provider or com.sun.xml.ws.spi.ProviderImpl after upgrading to Java 11

legacy Troubleshooting

Issue We have developed a custom login pre-action module where we want to call an external SOAP web service, this module was working on older Liferay versions. After upgrading to Java 11, if we try calling this external SOAP web service, we are getting errors related to...

Does Liferay have a health check URL or a similar monitoring mechanism?

legacy

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue We need to monitor Liferay nodes health in order to connect it from our load balancer. We would like to know if Liferay provides a...

Service builder does not generate correct class package

legacy Troubleshooting

Issue Service Builder does not generate the correct class package when both "com" and "org" are included in the package path. Steps to Reproduce: 1. Create a service.xml with package-path com.liferay.org and a compound PK. 2. Build the service gw buildService Expected Behavior: The...

Need to clone a Production environment to a lower one

legacy How To

Issue We had some issues upgrading our Production environment about a year ago and had to roll it back. Our Non Production and Pre-production environments remained on the newer version of Liferay (at the time) and we haven't attempted an upgrade since. We need to clone our Production...

How to rollback to a previous version of Liferay?

legacy Troubleshooting

Issue We would like for some guidance on how to revert Liferay 7.3 to 7.1. Environment DXP 7.0+ Resolution If you have a backup copy of your 7.1 database and instance, you should be able to redeploy the pre-upgrade database and connect to it. You can't roll the upgraded database back,...

Suppressing an InvalidHost Warning

legacy Troubleshooting

Issue Is it possible to suppress InvalidHost warnings that are similar to the following: 2023-12-18 18:15:55.485 WARN [https-jsse-nio-8443-exec-5][code_jsp:161] {code="500", msg="", uri=/} java.lang.RuntimeException: Invalid host name null Environment 2023.Q3 Resolution In order...

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