DocuSign Error: The access token provided is expired
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Issue
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When attempting to work with a new token for DocuSign integration, the following errors are observed:
DEBUG [https-jsse-nio-443-exec-38][DSEnvelopeManagerImpl:177] [LPP-50430] value of Json Object is {"errorCode":"AUTHORIZATION_INVALID_TOKEN","message":"The access token provided is expired, revoked or malformed."}
Resolution
- The token is created based on the credentials (apiUsername, environment, integrationKey, rsaPrivateKey) and stored in a cache.
- Since all credentials remain the same, please, try to clear the cache located in Global Menu > System > Server Administration > Cache Actions
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