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After setting up Liferay DXP on a fresh application server via WAR file and dependencies, "java.lang.NullPointerException: entry" thrown on startup

legacy Troubleshooting

Issue I set up Liferay DXP on a fresh application server using the WAR file, dependencies and OSGi dependencies according to the Installing Liferay DXP on Tomcat guide, and the following errors are thrown on startup:...

"Unable to deploy LPKG file ..." errors after making environmental changes

legacy Troubleshooting

Issue When freshly downloading a bundle, starting it up with Hypersonic database, stopping it, configuring a different database in the portal-ext.properties file then starting the portal again there are...

Searching with JournalArticleLocalServiceUtil class for "xml" returns all contents

legacy

Issue When using the JournalArticleLocalServiceUtil class to search for web content articles, it is considering the xml tags of the field content. So if we search for "xml", it returns all the web content articles....

Adjusting Log Levels to persist after portal restart

legacy How To

Issue Log levels that have been adjusted through the Server Administration are reset after a server restart. I'd like the log levels adjustments to persist after restarts. Environment DXP 7.0+ Resolution Adjust log...

Component with id [...] is being registered twice console warnings in the browser

legacy

Issue We often experience some javascript warning messages when opening different parts of Liferay, e.g. the web content editor They say This can lead to unexpected behaviour in the "Liferay.component"...

Cannot Access Login Portlet After Changing Root Context and Updating Patches

legacy Troubleshooting

Issue After changing the root context in my Liferay DXP 7.2 instance and installing fix pack dxp-6, the login portlet is grayed out and inaccessible. In the browser console, I see that the root context is doubled...

Unable to disable the footer option after upgrading to Liferay DXP 7.2

legacy Troubleshooting

Issue 1) Not able to disable the footer option of the classic theme after upgrading the Liferay 7.0 to Liferay 7.2 2) Steps to reproduce Go to the public page configuration To disable show footer, unchecked show...

Known issue: Error "Invalid version number: Version number may be negative or greater than 255" when starting up Liferay 6.2 using jdk 8u261 or later

legacy Troubleshooting

Issue The following error was reported when starting up Liferay Portal 6.2 using jdk 8u261 or later Oct 19, 2020 3:02:57 AM org.apache.catalina.core.ApplicationDispatcher invoke SEVERE: Servlet.service() for servlet...

Liferay PaaS - DB user doesn't have super privileges for the database service

legacy Troubleshooting

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue Liferay PaaS backup service will throw: ERROR 1227...

Remove portlets programmatically with the removePortletId method

legacy How To

Issue I would like to remove portlets from pages programmatically (e.g. with a script or a background job) with the use of the removePortletId method, but without permission checking. Environment Liferay DXP...

Error "Incorrect string value" in logs when adding emojis to Web Content

legacy Troubleshooting

Issue When inserting emojis (emoticons) to a Web Content article, the portal fails to add/update the article and an error similar to the one below is shown on logs. 09:33:30.544 ERROR...

Amazon S3 - Report generation leads to multipart upload failed error

legacy Troubleshooting

Issue Cannot generate reports on Liferay 6.2 and Amazon S3 Hitting multipart upload error when creating CSV file Scenario - With an S3 bucket configured for use and a data-definition in place, we find that when...

Unable to capture page view data

legacy

Issue My script is not working to capture page count metrics Unable to record page count data Only able to capture page views when I refresh the browser When navigating around site pages only the content gets...

Is there any way to retrieve the User account's creator

legacy How To

Issue Is there any way or SQL statement to retrieve the User account's creator? Environment Liferay DXP 7.0 Resolution There have two ways to retrieve the User account's creator. The user account's creator can be...

How-To Generate a HAR file for Liferay Support

HTTP Archive (HAR) files are a format used to track information between a user's browser and site. It can be used to identify performance issues such as slow load times, page renders, or other bottlenecks. This is...

Content Delivery Network (CDN) configuration "cdn.dynamic.resources.enabled=false" is not working

legacy Troubleshooting

Issue After setting cdn.dynamic.resources.enabled=false, Liferay is still accessing some CSS and JavaScript from the CDN URLs configured in cdn.host.http= and cdn.host.https= Environment Liferay...

Is Adobe Flash Supported?

legacy

Issue Is Adobe Flash Supported? There is no information about it in the Support Matrix. Environment Liferay DXP 7.0 Liferay DXP 7.1 Liferay DXP 7.2 Resolution We have no official stance on Adobe Flash, it can be...

ETAG response header is missing

legacy

Issue ETAG response header is missing on a page. Environment DXP 7.1 Resolution If a page contains at least one non-cacheable portlet, - such as Asset Publisher -, the ETAG response header is not added by design. The...

How to configure the displayed time zones?

legacy How To

Issue It is widely documented that Liferay does not recommend changing the JVM time zone and that I should leave it as GMT. (See references under Additional Information). But me and my users are from different time...

Unicode special characters from a UTF-8 encoded OSGI config file are not properly read

legacy Troubleshooting

Issue 1. add the osgi config file attached to the osgi/config directory 2. start the liferay server 3. go to system settings to the comments section Expected result: discussionEmailBody property has "Mit freundlichen...

There are more database connections than allowed by jdbc.default.maxPoolSize

legacy

Issue The maximum pool size of connections to the database is explicitly limited via the property jdbc.default.maxPoolSize. Nevertheless, the number of connections exceeds this maximum pool size. Environment...

Unable to set a virtual host

legacy Troubleshooting

Issue We can't add/update our domain to our site's or instance's virtual host We get the below error on the UI: Please enter a unique virtual host. Virtual hosts must be valid domain names. Environment...

AssetTagException when using special characters in tag names

legacy

Issue AssetTagException is thrown when the article gets published, in case special characters are used in tag names. 2020-06-23 07:16:18.168 ERROR [http-nio-10.155.2.197-443-exec-4][PortletServlet:112]...

Is there an Entity Relationship Diagram (ERD) for Liferay DXP?

legacy

Issue I'm looking for an entity relationship diagram (ERD) for Liferay DXP Is there a diagram that maps the entity relationships? Environment Liferay DXP Resolution Liferay does not provide an Entity Relationship Diagram The...

Error when executing Groovy script: java.sql.SQLException: Can't call commit when autocommit=true

legacy Troubleshooting

Issue When a Groovy script with a commit instruction is executed it fails with the error: java.sql.SQLException: Can't call commit when autocommit=true Environment DXP 7.2 Resolution On the portal-ext.properties file...

Getting 400 error code while accessing adaptive media urls using public IP

legacy Troubleshooting

Issue When accessing adaptive media URL's over public IP eg: http://Public_IP:8080/o/adaptive-media/image/35333/Thumbnail-300x300/url.png?t=1588749467134, the page gets redirected to the home page. While accessing...

Is it possible to hide expired calendar events that are being displayed in an Asset Publisher?

legacy

Issue Currently, an Asset Publisher configured to display Calendar Events will always show x number of events, even if the events already occurred in the past. Is it possible to hide these expired events? Environment...

Before opening a ticket related to VPN on Liferay PaaS

legacy Troubleshooting

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). The following article outlines a short checklist of...

What collation can I use to set up Liferay with SQL Server?

legacy

Issue Liferay recommends that the database should be encoded with the character set UTF-8 to display all of its supported character sets (Preparing a Database) Explicit UTF-8 collation within SQL Server has been...

How to view and construct an adaptive media URL for a document

legacy How To

Issue You might have some trouble in figuring out how the URL for Environment Liferay DXP 7.2+ Resolution Guide through an exact example: The URL pattern you should use looks like this:...

Unable to send email for new account created - handshake_failure error

legacy Troubleshooting

Issue After configuring a secure mail server in Control Panel > Server Administration, the email notice for a new account created (or any other mail coming from Liferay DXP) is not sent. Instead, the...

Staging Publishing Takes a Long Time

legacy Troubleshooting

Issue Publishing from Staging takes a very long time Staging performance issues when publishing content Environment Liferay Staging Resolution The most common cause of this is trying to publish large amounts of data at a time....

How to update and deploy only a single service with Liferay PaaS

legacy How To

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue Is there any way to deploy updates for only one Liferay PaaS...

Title/Description truncated during upgrading to Liferay 7.1+

legacy

Issue Receiving warnings in the log during the upgrade process about truncated titles/descriptions for certain articles. Example: WARN [ForkJoinPool-5-worker-2][UpgradeJournalArticleLocalizedValues:192] Truncated...

After successful upgrade from Liferay Portal to DXP, portlets show "This portlet could not be found" messages and errors in logs

legacy Troubleshooting

Issue After what looked like a successful upgrade attempt from Portal 6.2 to DXP 7.2, various errors are encountered when starting up the 7.2 bundle (including Failed upgrade process errors relating to the DDM...

GraphQL fails after update to Fix Pack 4 or Fix Pack 5

legacy Troubleshooting

Issue When updating to Liferay DXP 7.2 Fix Pack 4 or Fix Pack 5, you may encounter the following error when using GraphQL: 2020-02-25 10:48:50.588 ERROR [http-nio-8080-exec-8][AuthVerifierFilter:62]...

"Incompatible argument to function" error on SimpleCaptchaImpl after installing Liferay DXP 7.1 Fix Pack 17 or 7.2 Fix Pack 5

legacy Troubleshooting

Issue After installing Liferay DXP 7.1 Fix Pack 17 or Liferay DXP 7.2 Fix Pack 5, customers using Liferay may notice an error at startup: ERROR [Start Level: Equinox Container:...

Runtime error "Could not resolve module: _ Unresolved requirement: Import-Package com.liferay.portal.kernel.util; version="

legacy Troubleshooting

Issue The below error is thrown at runtime while deploying the developed module. org.osgi.framework.BundleException: Could not resolve module: com.test.java.service [1103]_ Unresolved requirement: Import-Package:...

I cannot reinstall Marketplace applications in the App Manager

legacy Troubleshooting

Issue I have issues with a Marketplace app, so I try to reinstall it I uninstall the App through the UI (from Control Panel > Apps > App Manager) I purchase the App again from the Marketplace (Apps > Store) Once it...

Fragment is not resolved after a clean server restart

legacy Troubleshooting

Issue If I deploy a fragment, it works fine for the first time. But when I stop the server, delete osgi/state folder, and restart it, the fragment fails to resolve. It needs to be restarted in gogo shell to go to...

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