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High CPU and memory use with stacktraces associated to password encryption

legacy Troubleshooting

Issue The environment starts using a large amount of CPU and also memory. Reviewing thread dumps taking during that time, there are many threads associated to PBKDF2PasswordEncryptor.encrypt, such as:...

Is there an alternative to the 'Liferay.Util.selectEntity' function?

Issue After upgrading to 2024.Q2+, Liferay.Util.selectEntity does not work anymore. It has been removed, according to the 2024.Q2 Breaking Changes. Is there any replacement for it? Environment Liferay DXP 2024.Q2+...

How to generate a valid Liferay SaaS/PaaS Custom SSL Certificate

Issue What are the specific requirements for a custom SSL certificate to be successfully deployed on Liferay SaaS/PaaS? Environment Liferay SaaS / PaaS Resolution Private key and certificate should be...

When moving a web content to another folder, the "Modified by XX" message does not display the user who moved it

Issue When moving a web content to another folder, the 'Modified by XX' message doesn't display the user who moved it, but it does record the modification time. Environment Liferay DXP 2024.Q3 Resolution The current...

Unable to display icons in Table View

Issue I'm unable to display any icons next to each title in my Table View. Environment Liferay DXP 7.4 Resolution Since this method was deprecated in Liferay DXP 7.0, please consider the following alternatives:...

Accessing HTTPS services through VPN Connection

legacy Troubleshooting

Issue Multiple security/certificate/host errors can occur when trying to access an internal HTTPS service through a SaaS/PaaS VPN connection. Environment Liferay PaaS/SaaS client-to-site VPN connection....

When accessing Web Content after a restoring to a backup, the following message is seen: "Result Found With Filters Type: Versions"

legacy Troubleshooting

Issue After restoring to a backup, when looking Content and Data > Web Content it displays the following message: 1 Result Found With Filters Type: Versions Environment DXP 7.4 Resolution When a Web Content Article is...

Which Liferay version should be used in gradle.properties for the 2024.Q1.1 version?

Issue Which Liferay version should be used in gradle.properties for DXP version 2024.Q1.1 Environment Liferay DXP Resolution 1. Looking at the release JSON here, the property should be...

Zendesk Click-to-Chat uses "screenName" instead of Actual Name for Tickets/Claims

legacy Troubleshooting

Issue The Zendesk Click-to-Chat widget uses the claim screenName, instead of the user's actual name. This becomes a problem when Zendesk then creates a contact for this user as their name is incorrect....

Beta Feature 'Walkthrough' Documentation Unknown

Issue There is a beta feature called 'Walkthrough' available to enable under Configuration > Site Settings > Walkthrough, but I cannot find any documentation for it. Environment DXP 7.4 Quarterly Release Resolution...

Missing 'Dynamic Data Mapping Structure' references during LAR import due to FieldSet usage in a structure

legacy Troubleshooting

Issue We encountered an error while importing a site from the production environment into the development environment: There are missing references that could not be found in the Live Environment. Please publish again to...

Categories translated to a new language do not show the updated language despite setting the language in Account Settings

legacy Troubleshooting

Issue We've found that when using the 'Multi Column Layout' widget template and setting the Language section on a category filter to French (ex: fr_Fr) it reverts back to 'en_US'. This occurs even when the Account...

Unable to access the REST API from browser with other languages

legacy Troubleshooting

Issue Not able to access Headless API from a browser with different language than the one available in the website. Environment Liferay 2023.q4 Liferay 2024.q1 Resolution This is a known issue and fixed by: LPD-20528...

Embedding videos using basic web content

legacy Troubleshooting

Issue When we try to embed a video using <iframe> tags, during the creation the video displays, however after publishing the content and editing it again, the video is not displayed anymore and the source is updated...

Elasticsearch as Service

NOTE: Liferay Support does not recommend or endorse specific third-party products over others. The information provided about products not created by Liferay is for reference purposes only, and any implementation...

Subscribe option is not shown in Message Boards

legacy Troubleshooting

Issue Subscribe option is not shown in Message Boards even though the Web Site notifications have been configured through My Profile -> Notifications as described here. Environment Liferay 7.4, Quarterly...

Specification Facet is temporarily unavailable

legacy Troubleshooting

Issue Specification Facets are not functioning correctly in certain search scenarios, resulting in the 'Specification Facet is temporarily unavailable' error in the UI and below errors in the Liferay logs. ERROR...

Paginator is not showing intermediate pages in mobile render

legacy Troubleshooting

Issue The default Pagination Taglib Scroll is not showing intermediate pages in PWA mode. Steps to reproduce: 1. Set search.container.page.default.delta=4 in the portal-ext.properties. 2. Start Liferay and create,...

Issue with Asset Publisher Pagination

legacy Troubleshooting

Issue Asset Publisher pagination is not working as expected. The last page is not accurate in the pagination taglib scrollbar in the mobile render as well as the desktop view. Steps to reproduce: Start Liferay and...

Is there a way for users to visit our site using a custom domain without the search engines show the contents with the link?

Issue The following article suggests that we cannot remove the default domains: https://help.liferay.com/hc/en-us/articles/21806552291981-Is-it-possible-to-remove-the-default-domains-lfr-cloud-in-Liferay-PaaS, but we...

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