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Sharepoint configuration
legacy Troubleshooting
Issue While configuring Sharepoint integration following this documentation, we are facing the following HTTP 500 internal server error, and found that we have multiple versions of the connector installed....
Time-Based Authenticator QR Code Not Populating
legacy Troubleshooting
Issue When trying to set up the QR Code for MFA settings, following this documentation Multi-Factor Authentication Checkers, we've found that the QR code doesn't populate. It should be populating under "Shared...
Unable to see the site level vocabulary in collection filter
legacy Troubleshooting
Issue Unable to see the site-level vocabulary in the collection filter Steps to reproduce: 1. Start the server 2. Create the vocabulary by navigating to the 'Site Panel' > Categorisation > Categories. 3. Create...
compileOnly is not working in the build.gradle
legacy Troubleshooting
Issue We are using com.liferay.gradle.plugins.workspace version: "13.0.8" in the 2025.Q1 bundle and we noticed that when we use compileInclude in the build.gradle then only it is working. It is not working with...
Application Accept Special Characters in Input Fields
legacy
Issue The application accepts special characters in input fields. Ex: " ' ` * ; % _ = & | \ ? ~ < > ^ () [] {} $ \n\ Steps to Reproduce: 1. Start Liferay server. 2. Navigate to the user’s profile. 3. Click on...
hotfix-123 :: Currently not installed; Won't be installed: requires version 2025.Q1.XX
legacy Troubleshooting
Issue After adding a hotfix in the patching folder and running the ./patching-tool.sh info command, it shows the following response: Product information: * DXP version: 2025.Q1.x LTS * Patching Tool version:...
JavaScript code in Link to URL page gets executed
legacy How To
Issue When creating a new public page of type "Link to URL" and using JavaScript code as the URL, the code gets executed when accessing the page. Environment Liferay DXP 2025.Q1 and prior Quarterly Releases Resolution...
Performance Issues in Publications after Upgrading to 2024.Q1
legacy Troubleshooting
Issue Users may experience a performance drop when working with Publications. This is especially noticeable when navigating through Web Content within an active publication.   Environment Liferay DXP 2024.Q1  ...
A page's Menu Display widget, Search bar widget, and Footer cannot be removed from a page's layout
legacy Troubleshooting
Issue This article documents a case where a page's Menu Display widget, Search bar widget, and Footer cannot be removed from a page's layout Environment Liferay DXP Quarterly Releases Resolution Pages inherit styles from...
Layout Templates Appear in the Themes Section
legacy Troubleshooting
Issue After an upgrade, custom layout templates (layouttpl) are incorrectly displayed in the "Themes" section of the page configuration. This occurs because the generated .war file for the layout...
Users removed from an LDAP server are not being removed from the Liferay user group UI when a custom service wrapper utilizes deleteUserGroupUsers(long userGroupId, long[] userIds)
legacy Troubleshooting
Issue Users removed from an LDAP server are not being removed from the Liferay user group UI when a custom service wrapper utilizes the deleteUserGroupUsers(long userGroupId, long[] userIds) method. In this case, when...
Unauthenticated Users are not redirected to the Login Page when accessing a Resource URL
legacy
Issue When an unauthenticated user tries to access a resource URL (e.g., a direct link to a PDF served by a portlet), they are not redirected to the login page. This behavior is observed for URLs that contain the...
How to Attach a File from a Form Submission to the Notification Email
legacy How To
Issue When a user uploads a file through a Liferay Legacy Form, the notification email is sent, but the uploaded file is not included as an attachment. Is there a way to include a file uploaded through a...
OAuth2 Token sometimes gets 401 response
legacy Troubleshooting
Issue Sometimes users are unable to log in because their OAuth2 tokens receive a 401 "Unauthorized" response. This seems to happen randomly, and the tokens should be valid. Environment Liferay DXP Resolution...
Subtype missing after importing information template
legacy
Issue When an information template is exported from one environment and imported into another, the link to the web content structure's subtype is lost. The template remains linked to the main structure (e.g., Web...
Can Liferay Support add a new user to the SaaS environment?
legacy
Issue Is the Liferay Support team able to add a new user to the SaaS environment (i.e., the Liferay DXP environment)? Environment Liferay SaaS Resolution A new user will either need to be created on the site of your...
How Blueprints Work in Liferay while using Fuzziness?
legacy
Issue How Blueprints Work in Liferay while using Fuzziness? Environment Liferay Quarterly Release Resolution Example case: 1.) Create new environment. 2.) Create new blueprint 3.) Open preview 4.) Add Text...
When I click the "Previous" button on checkout, the saved shipping address is not populated
legacy Troubleshooting
Issue I have an issue with the commerce order. I added a product to the cart. I went to the order page where I provided the shipping address, then clicked "Next. On the checkout page, when they click "Previous", the...
Logging to application always taking to home page instead of request url
legacy Troubleshooting
Issue We are encountering an issue where users are consistently redirected to the application's homepage immediately following SAML authentication, even when an alternative page was initially requested. Environment...
Upgrade Fails with SQLIntegrityConstraintViolationException for Duplicate Repository Entry
legacy Troubleshooting
Issue When upgrading from Liferay DXP 7.2 to a newer version (7.4+ or quarterly releases), the upgrade process fails with an SQLIntegrityConstraintViolationException. The error message in the logs...
Password Reset Link Immediately Shows as 'No Longer Valid'
legacy Troubleshooting
Issue When a user requests a password reset, the link in the notification email leads to an error page stating, "Your password reset link is no longer valid." This occurs even if the link is clicked immediately...
"module java.base does not 'opens java.lang.invoke'" Error Prevents Elasticsearch Sidecar Startup
legacy Troubleshooting
Issue I'm unable to get the Elasticsearch Sidecar to start after upgrading to a quarterly release of Liferay DXP. When checking the server logs, I see the following error message:...
Does Liferay have an Attestation of Compliance to be PCI certified?
legacy
Issue We are in the process of reviewing application compliance and want to know if Liferay has an attestation of compliance (related to PCI), specifically the Payment Card Industry Data Security Standard? Environment...
Site Scope is Not Available in Data Migration Tool and Other Site-Scoped Menus
legacy Troubleshooting
Issue When using the Data Migration tool to import entries into a site-scoped Object, the "Scope" dropdown only displays the "Global" option. A similar behavior is observed in other areas, such as when editing a...
HTTP 403 when accessing headless admin taxonomy API
legacy Troubleshooting
Issue 403 Forbidden error when accessing the following Headless API: GET /o/headless-admin-taxonomy/v1.0/taxonomy-vocabularies/{VocabularyID}/taxonomy-categories Environment Liferay DXP 2025.Q2 Resolution Go to the...
Admin calendar is not responding when creating an event and/or hitting the publish button
legacy Troubleshooting
Issue The admin calendar is not functioning as expected after upgrading. It isn't able to successfully create events and populates the following error on the console: Uncaught...
Inconsistent Roles in Assign/Unassign Dialogs After Upgrade
legacy Troubleshooting
Issue After upgrading from Liferay DXP 7.2 to 2025.Q1, there are inconsistencies in the Site Roles displayed for users. While the main members list shows the correct roles for a user, the "Assign Roles" and...
How to handle Google Fonts locally
legacy How To
Issue For private environments with no access to the internet, we need to handle fonts locally. Environment Liferay DXP Quarterly releases Resolution The recommended way to handle custom fonts (especially in private,...
Field Group Fields Missing in "Untranslated" View for Non-Default Locale
legacy Troubleshooting
Issue When we check untranslated field group fields in our web content for the non-default locale, they are not visible. Environment Liferay DXP Quarterly Releases Resolution Contact Support and request a hotfix with...
Since property 'live.users.enabled' is deprecated, is there a replacement for managing session concurrency?
legacy
Issue The property live.users.enabled is required to manage simultaneous user logins via the auth.simultaneous.logins property. However, live.users.enabled has been marked as deprecated for a while. This raises...
Why is there a large difference in CPU usage within a clustered environment?
legacy
Issue When viewing Application Metrics, there is a large difference in CPU usage within a clustered environment. For example, CPU usage is showing 5% on one node while it is 50% on another node. Environment Liferay PaaS...
CVE-2025-27867
legacy
Issue We would like to verify if our Liferay instance is vulnerable to CVE-2025-27867. Environment DXP 7.3 Resolution Liferay does not use the Apache Felix Web Console out-of-the-box, and on its own, should not be...
Unexpected Page Redirection to an Invalid Friendly URL
legacy Troubleshooting
Issue When accessing a page with a valid friendly URL (e.g. /web/portal/manage-users), an unexpected redirection occurs to another URL (e.g. /web/portal/manage-users-a). The unintended page and its redirect...
Issue with Display Page Template URL for Web Content Articles
legacy
Issue I have an issue with the Display Page Template  URL. I have configured a Display Page Template named "Test News" to display the full article data for web content articles of type News. I assigned the friendly...
Chart Taglib is Unavailable in Liferay DXP 2025.Q1 and Later
legacy How To
Issue After upgrading to Liferay DXP 2025.Q1, custom modules that use the Liferay Chart Taglib fail to build or deploy. The build process may fail with an error indicating the chart library cannot be found: Could...
Analytics option not shown at site level
legacy Troubleshooting
Issue The Analytics option is not available at site level and you cannot configure it. Environment 2024.Q4.0+ Resolution Go to Instance Configuration > Analytics Configure the name of the provider (in this case...
How to set up a "maintenance" page in a PaaS non-prod environment
legacy How To
Issue I would like to use the maintenance page feature described at https://learn.liferay.com/w/dxp/cloud/support-and-troubleshooting/troubleshooting-tools-and-resources/maintenance-and-downtime and I would like to first...
Last Login Date is not updated in the User's and Organizations Menu
legacy Troubleshooting
Issue The Last Login Date displayed in the Users and Organizations UI is not updating accurately. Even after a user logs in, the date remains unchanged. Environment Liferay DXP 2024.Q4+ Resolution Enable Feature...
Where can I find the BrowserSnifferUtil.java class?
legacy
Issue After upgrading from 2023.Q3 to 2025.Q1, I can no longer find the com.liferay.portal.kernel.util.BrowserSnifferUtil class? Was it moved or deprecated? Environment Liferay DXP 2023.Q4+ Resolution In Liferay...
Upgrade to a Quarterly Release Fails with "Elasticsearch sidecar could not be started" Error
legacy Troubleshooting
Issue When upgrading from Liferay DXP 7.2 to a Liferay DXP 7.4 Quarterly Release, the server startup fails. The logs show errors related to Elasticsearch, such as: 2025-07-10 09:29:51.414 ERROR...