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How to programmatically add a form entry with API?
legacy How To
Issue I am currently working with a Liferay form. I am attempting to submit a new record to this form using the /ddm.ddmforminstancerecord/add-form-instance-record API via JSON Web Services (JSONWS). This API requires a parameter named ddmFormValues, which needs to be passed as a JSON...
Why is Zendesk Chat Provider missing after upgrading to a Quarterly Release?
legacy
Issue If you configured Zendesk Chat Provider in an earlier version of 7.4, you may notice that it is missing in Instance Settings after upgrading to a Quarterly Release Environment Quarterly Release Resolution The original Zendesk Chat Provider was renamed as Zendesk Web Widgets Classic...
Is it possible to filter the Account Selector search results to exclude fields?
legacy How To
Issue I would like to add a filter to the Account Selector fragment so that it excludes selected matching fields from the search results. For example, I would like to exclude any results with Account IDs that match the numbers that I'm searching, so that I only get Account Names that...
How to create a read-only field in a form
legacy How To
Issue When you are creating a form, sometimes you want to create a field that is read-only because, for example, it is automatically populated by taking information from an API or a database, and you don't want the user to modify it. From Liferay, it was thought to introduce this option,...
Receiving multiple notification when clicking on 'Done' button multiple times in workflow
legacy Troubleshooting
Issue Getting multiple notifications in the workflow when clicking on the 'Done' button multiple times when assigning the task 'to me' or to the user in the slow network. Steps to Reproduce: 1. Start the server. 2. Create a multilevel workflow. 3. Navigate to the Site Menu >...
Web Content Not Showing as `Translated`
legacy Troubleshooting
Issue After creating a web content in English, then selecting a new language and translating the content, we're able to publish, but the content remains untranslated. We created a sample web content and translated it. The content is translated, but the flag buttons shows `Not Translated`...
The portal is not reindexing because Elastic Search has reached the maximum number of shards.
legacy Troubleshooting
Issue When attempting to reindex the portal, the process fails, and the following messages are displayed in the logs: Validation Failed: 1: this action would add [1] shards, but this cluster currently has [1367]/[1000] maximum normal shards open;]", Environment Liferay PaaS Resolution...
Unable to upload blog images after upgrading to 2024.Q1.1
legacy How To
Issue After upgrading to 2024.Q1.1, I no longer have the option to upload blog images within a blog post. This was implemented due to a potential security vulnerability with actors being able to upload offensive or malicious images that would remain publicly visible.  Environment...
Locating Configurations in OSGi in Backup
legacy
Issue Where could I locate files such as modules, Marketplace packages and WAR files from the backup? What are the files we take from Document Library in the backup? Environment Paas and SaaS Resolution What are the files we take from Document Library in the backup? In PaaS or SaaS...
User's chosen Prefix does not save when switching between Languages
legacy
Issue When editing a user's preferences, I've found that the pre-selected options for "Prefix" do not remain saved when changing the "Language" option Environment Quarterly Release Resolution Liferay doesn't have automatic conversions for prefixes because a prefix may not exist in a...
Changes in a site's widget page variation also affects the hierarchy in other variations
legacy
Issue Is it possible to configure Liferay so that a change in one site's widget page variation does not also affect another page's hierarchy?  Environment Quarterly Release Resolution Unfortunately, there is no workaround for this behavior. This behavior has been identified by our...
com.liferay.portal.kernel.exception.LocaleException occurs during upgrade
legacy Troubleshooting
Issue I am receiving the following locale exception error when upgrading my database:  ERROR - Failed upgrade process for module com.liferay.layout.admin.web com.liferay.portal.kernel.upgrade.UpgradeException: com.liferay.portal.kernel.exception.LocaleException ... Caused by:...
Understanding the 'locales.enabled' property and the Instance Settings language configuration
legacy
Issue There is a portal property to specify the locales that are enabled by default: locales.enabled. However you can change that from Control Panel > Instance Settings > Localization. How that portal property and that instance setting interact with each other? Environment Liferay DXP...
What are the conditions to decide if a page inherits its theme?
legacy
Issue The UI allows you to determine whether a page inherits its parent's theme or has a custom theme applied. However, the Layout table does not contain a field specifying theme inheritance. Then, what criteria are used to determine theme inheritance for a page? Environment Liferay DXP...
Product Description contains HTML elements
legacy Troubleshooting
Issue When searching products, the product description contains HTML elements. Steps to Reproduce: 1. Create a site using the Minium accelerator. 2. Navigate to Commerce > Product Management > Products 3. Open Brake Fluid and click Publish 4. From the Catalog page, type "brake" using the...
Not all the subCategories are shown when empty search performed
legacy Troubleshooting
Issue When empty search performed not all the available subCategories are shown under a certain Category. Environment Liferay 7.4+ Resolution At your search facets, select configuration of the Category facet and change the value of Max Terms. This value limits how many categories are...
OpenID Connect Client Secret field must be filled
legacy Troubleshooting
Issue I configured an OpenID Connect Provider Connection. When I try to login using the OpenID  Connect Client Name, I get an internal server error. In logs, a java exception is thrown: WARN [http -nio-8080-exec-2][PortalImp1:6018] The client secret must not be null...
How to generate multiple Java Thread Dumps in Linux and Windows
legacy How To
Issue In case of a throughput issue, the Liferay support service usually asks to take some java thread dumps from the Liferay server, in an interval of 1-2 seconds. Taking several thread dumps, allows you to detect if a Java thread is stuck or taking too long to complete. How can I...
${processor.processMax()} error message with a blank page
legacy Troubleshooting
Issue Opening different pages and menus on DXP 7.2 and above could result in an empty page showing the ${processor.processMax()} error message The solution only applies if you use the module.framework.properties.org.osgi.framework.bootdelegation property in your portal-ext.properties,...
FileImpl "Unable to extract text from" and other errors during document indexation related to TIKA library
legacy Troubleshooting
Issue If we execute a reindex of documents (DLFileEntry) we have several warnings and errors in the log file with the message "Unable to extract text from" and related to FileImpl and TikaException: Tried to allocate an array of length 1133957, but 1000000 is the maximum for this record...

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