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Offline feature on Webscreenlet
legacy
Issue Is there any offline feature on Webscreenlet? Environment Liferay DXP 7.2 Resolution Please Note: Assisting with designing or implementing involves customizations that are beyond the scope of Liferay Support. The web screenlet does not provide the offline mode OOTB functionality as...
Sitemap Is Listing Pages That The User Should Not Have Access To
legacy How To
Issue Pages are showing up on the sitemap.xml that do not have Guest viewing permissions. For SEO purposes this page is not expected to be listed in the sitemap. Environment Liferay DXP 7.2 Resolution There is a setting that can be toggled at the page level for including or excluding...
What happened to barebone and everything.jsp files in Liferay 7.2?
legacy
Issue In 7.2 I can no longer see barebone.jsp and everything.jsp when I'm using browser developer tools. Environment Liferay DXP 7.2 Resolution In DXP 7.2, these two files are now aggregated in in OSGi module annotations, thus there is no need to expose them anymore., content:...
Install Liferay Portal 6.2 on Tomcat 8.5 for Windows
legacy How To
This article describes how to set up Liferay Portal 6.2 on Tomcat 8.5 server using Windows. Resolution  1. ) Download Necessary Files: Liferay-portal-6.2-ee-sp20-20170717160924965.war Liferay-portal-dependencies-6.2-ee-sp20 liferay-portal-6.2-ee-sp20(with Tomcat 7.0.62 as default server...
Is it possible to configure Multiple Repositories?
legacy
Issue How can we configure multiple repositories in Document and Media? Environment Liferay DXP 7.0 Resolution It is possible to configure one repository (default store type) along with the multiple external repositories at a time in Liferay. Please refer below for the same, Using...
java.io.IOException Unable to create directory
legacy Troubleshooting
Issue After upgrading the Liferay portal DB from 6.2 to 7.2 successfully, the server started successfully but But documents and pages are not visible in the upgraded environment. Below error occurs: [#Error1] 2019-12-27 17:35:19.657 ERROR [Start Level: Equinox Container:...
PrimeFaces non-standard protocol within will result into _jsfBridgeRedirect=true in the DOM
legacy Troubleshooting
Issue In a Liferay Faces (PrimeFaces) portlet, when using a markup similar to the one below: <p:link href="d3://searchdefault&amp;test_1=dummy==" value="Hover the mouse or inspect here to see the resulting hyperlink" /> The link will be translated into an incorrect one on the DOM: <a...
With the search engine disabled on dxp-15-7110+ fix pack, no more Pages are shown in the Site Administration
legacy Troubleshooting
Issue In special environments where the search engine has been disabled and the fix pack dxp-15-7110 has been installed, both Public and Private layouts will not be shown Environment Liferay DXP 7.1 Resolution A search engine is critical to the Liferay functionality. Should you wish to...
JS and CSS modifications will be applied upon redeployment of React/Angular npm based portlets
legacy Troubleshooting
Issue While developing React or Angular based npm-portlets, you'll notice that, unless the browser's cache is cleared, JS and CSS modifications will not be applied upon redeployment. This is true also for DEV environments where include-and-override=portal-developer.properties is applied...
yo liferay-theme:import fails with error: "doesn't appear to be a theme in the SDK"
legacy Troubleshooting
Issue When running the task yo liferay-theme:import to import a 6.2 theme in order to convert it to a 7.1+ Theme Generator type of theme, the tool will print: doesn't appear to be a theme in the SDK Environment Liferay DXP 7.1+ Resolution The Liferay Theme Generator only works with...
How hotfixes and fix packs are made?
legacy
Issue I am still a bit confused about hotfixes. What should I do if I have more than one hotfix? Does a fix pack revert my hotfix installation or is some manual work needed before I install a fix pack? Environment Liferay DXP Resolution We are releasing fix packs on our Help Center for...
Liferay Sync for MAC requests monitor KEYSTROKES permission
legacy
Issue When updating the Liferay Sync in Macbook, "monitor input from keyboard" permission is requested by the app. Environment Liferay Sync 3.4.8 Resolution This is intentional behavior. Liferay Sync is a Java application disguised as a native Mac app, it uses some workarounds to enable...
Unable to Reindex Elasticsearch due to missing analyzer plugins
legacy Troubleshooting
Issue Unable to reindex on a remote Elasticsearch server. Although it seemingly works in the UI, the following errors are thrown in the logs: 2019-12-10 12:15:45.183 ERROR [liferay/search_writer/SYSTEM_ENGINE-5][ElasticsearchIndexWriter:364] Update failed  2019-12-10 12:15:45.184 ERROR...
Error in configuring/authorising data source
legacy Troubleshooting
Issue Facing following error while authorizing analytics data source for liferay instance. Redirect...
How to create a custom Elasticsearch analyzer that is insensitive to accents
legacy Troubleshooting
There are some Elasticsearch analyzers that are sensitive to accents, for example, the Catalan analyzer returns no results if you search "diputacio", even if the indexed word is "diputació". This can be problematic, as it is a common practice for accents to be left out of search queries...
Encryption keys can be used at Liferay
legacy How To
Issue How to disable/stop using DES as it possesses Security Threat.  Environment Liferay DXP 7.0 Resolution Encryption keys can be used at Liferay end are:  # For more details about encryption keys, see the Java Cryptography     # Extension documentation.     #    ...
How to enable "Save as Draft" option in Document and Media portlet
legacy Troubleshooting
Issue Unable to see "Save as Draft" option in Document and Media portlet Environment Liferay DXP 7.2 Resolution "Save as draft" feature in Document and Media is disabled by default. #     # Set this to true to enable drafts for document library files.     #     # Env:...
Disabling Lodash Library
legacy How To
Issue How do I disable the following render resources from Liferay when the page is loading?  /o/frontend-js-lodash-web/lodash/lodash.js  /o/frontend-js-lodash-web/lodash/util.js  Environment DXP 7.1 Resolution Navigate to Control Panel > Configuration > System Settings > Third Party >...
Can SAML or LDAP be accessed via Liferay APIs?
legacy
Issue We would like to remotely configure SAML and/or LDAP authentication using Liferay APIs. Environment Liferay DXP 7.0 Liferay DXP 7.1 Liferay DXP 7.2 Resolution Neither SAML or LDAP APIs are publicly exposed so it is not possible to remotely configure them via APIs. Additional...
Volume of Web Content causing slow page loads
legacy Troubleshooting
Issue When navigating to Content & Data > Web Content there is a prolonged page loading time when there is a high volume of web content within a site. Environment Liferay DXP 7.2 Resolution The issue can be resolved by disabling the individual implementations in...
Displaying Missing Navigation Widget Templates - 7.2 SP1
Issue Prior to SP1, it was possible to edit the Navigation ADTs using the following steps: Navigate to Control Panel > Sites > Sites For the "Global" site use the 3 dot menu to go to "Site Settings" Navigate to Site Builder > Widget Templates. Here you were able to edit all 29 Widget...
Configuring Liferay to display CAPTCHA's with numbers only - 7.2
Issue Configuring Liferay to display CAPTCHA's with numbers only instead of alphanumeric characters. Environment This issue affects Liferay 7.2 Resolution While the default CAPTCHAs in Liferay generated by SimpleCaptcha contain alphanumeric combinations it is possible to configure them...
Impact of data growth in "UserTrackerPath" table on the portal
legacy
Issue Enabling live user track on the Liferay portal is saving the tracked data of all users in the "UserTrackerPath" table due to which the growth of the table is keeps increasing. Is there any impact due to the growth in data entries? Environment Liferay Portal 6.2 Liferay DXP 7.0,...
Disabling The Default Adaptive Media Images
legacy Troubleshooting
Issue We see below URLs in the page source code and want to know how to remove them. /o/adaptive-media/image/403687/Preview-1000x0/home.png?t=1567146932300 /o/adaptive-media/image/403687/Thumbnail-300x300/home.png?t=1567146932300 Environment DXP 7.1 Resolution Adaptive Media detects the...
How to restrict Users to add certain portlets to page
legacy Troubleshooting
Issue You would like to restrict which application a user can add to the page. You have created a new Regular Role and assigned it to several users. Even though you do not have the option 'Add to Page' checked for each portlet, still the users can see every app in the list, when clicking...
As an Administrator, I cannot add or modify a Workflow in a non-default Virtual Instance
legacy Troubleshooting
Issue I go to: Control Panel → Configuration → Virtual Instances I create a new Virtual Instance I log in to the new instance I go to: Control Panel → Workflow I try to modify the Single Approver workflow or add a new workflow Result: In Portal 6.2 and DXP 7.2, you have no option to add...
How to upgrade Commerce
legacy How To
Issue Is it possible to upgrade Commerce version, and if so, how would this be done? Environment Liferay DXP 7.1+ Liferay Commerce Resolution: Follow these points below for Commerce upgrade: Shut down Liferay. Delete the osgi/state folder in Liferay Home. Delete Liferay Commerce -...
When I edit a user's personal information, only English Prefixes are available
legacy
Issue I go to: Control Panel > Users > Users and Organizations I add or edit a user In the edit view, I go to the Personal Information section Even is my display language is not English, only English Prefixes are available (Dr, Mr, Ms, Mrs) Environment Liferay DXP 7.0+ Resolution Even if...
How to Enable Delete Option for Document & Media Portlet
legacy Troubleshooting
Issue Unable to see the "delete" option not available for the documents and media portlet Environment Liferay DXP 7.2 Resolution It is possible to show the Delete option in Document and Media Portlet by following the below steps: 1) Log in as Admin. 2) Click on the ellipsis button(the...
What Language is Set for Liferay's Web Pages?
legacy
Issue There are multiple different settings used to set the language preferences for our web pages. What language is finally used when a user visits the site? Environments Liferay DXP 7.0+ Resolution For Anonymous Users If the URL contains a language code (ie: /en, /es, etc...), the...
Target Platform feature no longer works after updating the Gradle workspace
legacy How To
Issue Target Platform feature no longer works after updating the Gradle workspace Environment Liferay Gradle Workspace 2.0.3 or later Resolution Portal source indexing is disabled in Gradle workspace version 2.0.3+ (Target Platform plugin version 2.0.0+). To enable this functionality,...
Naming Conventions for Liferay Fix Packs and Service Packs
legacy
While it is our hope that the naming conventions for Liferay releases would be mostly self-explanatory, this guide is provided to help explain the various elements you see within the release names. Fix Packs The diagram below explains the elements in the naming of Fix Packs for DXP 7.1+...
If I use local data providers in my forms, they do not appear for Guest users
legacy Troubleshooting
Issue I go to Control Panel > Configuration > System Settings > Data Providers (under Content & Data), and enable Access Local Network I go to Forms and add a Data Provider according to this article: Data Providers I create a Form with a 'Select from List' field I set the field to use...
Elasticsearch fails to start with jna tmp dir configured (core dump)
legacy Troubleshooting
Issue Trying to start remote Elasticsearch crashes with a core dump. # A fatal error has been detected by the Java Runtime Environment: # # SIGSEGV (0xb) at pc=0x00007f424226f40a, pid=28216, tid=139922878629632 # # JRE version: Java(TM) SE Runtime Environment (7.0_75-b13) (build...
Error cannot read JPEG2000 image
legacy Troubleshooting
Issue After uploading a (or a group of) .pdf file containing jp2 images or others such as JBIG2 or TIFF, the following error is thrown in the logs: ERROR [main][PDFStreamEngine:211] Cannot read JPEG2000 image: Java Advanced Imaging (JAI) Image I/O Tools are not installed Environment DXP...
Authority to Edit Web Content
legacy
Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us. Issue If I create my own roles, which permissions do I need to edit web...
Liferay Marketplace Apps - Get Past Versions
legacy How To
Issue How can I download past versions of Marketplace Apps? I can only see the newest App version on Marketplace Environment DXP 7.2    DXP 7.1    DXP 7.0 Resolution We need to first purchase the App, subsequently, we can get the required version.  In this guide, we'll get version 1.0.0...
How do I remove the LCS Portlet from Liferay DXP?
legacy How To
Issue I am using .XML activation keys for server registration and would like to remove the LCS portlet from my Liferay DXP installation. Environment Liferay DXP 7.0, 7.1, 7.2,7.3 Resolution To remove LCS from Liferay DXP 7.0,7.1 & 7.3, with the server shut down, simply remove the Liferay...
Theme build fails with error: @keyframes missing name near line
legacy Troubleshooting
Issue When building a 7.2 theme created with the Liferay Theme Generator (or inside a Liferay Workspace), the gulp build task will fail with error: [15:04:04] Starting 'build:r2'... events.js:174 throw er; // Unhandled 'error' event ^ Error: @keyframes missing name near line 16530:20 at...
I cannot upload .mpg/.ogg files for category images in Commerce
legacy Troubleshooting
Issue I go to Categorization > Categories I add a new category in a Vocabulary I edit the category I go to the Images tab It says: .gif, .jpeg, .jpg, .png, .mpg, .ogg file extensions are accepted I try to upload files with .mpg/.ogg extension I get the error message: Please enter a file...
Document status is not getting updated in search indexes
legacy Troubleshooting
Issue Unable to update the document status in the search indexes. Steps to reproduce: 1. Start the server. 2. Deploy the JAR file. 3. Navigate to the Control Panel > Custom Fields. 4. Add 2 custom fields, "Expiration Date" and "Display Date" of type Date. 5. Configure the scheduler in...
Polyfill.io Vulnerability: Is Liferay affected?
legacy
Issue An attribute polyfill:true is observed in the source code of the website. Does it have anything to do with the domain 'https://polyfill.io'? Is Liferay affected by the Polyfill.js vulnerability?  Environment All environments [DXP 7.0 - DXP 7.4] Resolution Polyfill is a common...
On authentication types to Azure Blob Storage
legacy
Issue We would like to use Azure Blob Storage for documents and media, as described at https://learn.liferay.com/web/guest/w/dxp/system-administration/file-storage/other-file-store-types/microsoft-azure-blob-storage Currently we use the azure account key as authentication for connecting...
How Will Special Characters Be Scoped Regarding LPS-78008?
legacy
Issue Will special characters be scoped at site level and not only instance level per LPS-78008? Environment Quarterly Releases  Resolution After further review, it has been confirmed that LPS-78008 will not be implemented. The request simply does not align with Liferay's focus of...
The Impersonation Attempt Fails Without Errors in the Logs or UI
legacy Troubleshooting
Issue Admin users are unable to impersonate other users. When attempting to impersonate, a new tab opens, but it remains on the original user. Impersonation attempts fail, the `doAsUserId?` is missing from the URL. Environment Liferay DXP 7.4 + Resolution  Start the bundle and navigate...
How to define user and email notifications for each asset
legacy How To
Issue I want to disable email notifications for blogs How to configure notifications for each asset to receive them by email or as user notifications. Environment DXP 7.4 Resolution It is possible to choose the notification method for each asset of the portal from the user profile menu...
How do you create a role that allows a user to edit details of other users?
legacy How To
Note, this is just one method and can be tailored to different preferences. Issue How do you create a role that can edit the details of other users? Like email address, etc. How do you create and assign a specific role? Environment Liferay DXP 7.3 Resolution Creating Users and Roles...
Longer Team Names Fail to Word Wrap and Overlap the Description
legacy Troubleshooting
Issue When creating a long team name, the name overlaps the description of the team. Steps to reproduce: Start a vanilla 2024.q1 bundle Navigate to Menu > People > Teams > + Create a long team name using underscores instead of spaces Include a description with or without spaces...
Workflow Tasks Are Missing History
legacy
Issue After approving a document, I'm not able to see if it was previously approved or rejected. In previous versions of Liferay DXP, users could see the entire history of a task assigned to them in the workflow. When a web content or document goes through the workflow process, there is...
I cannot add a name for my display template
legacy Troubleshooting
Issue When I create a new widget display template there is no option to define the key name as we could do in previous versions, like this: Environment Liferay 7.4, Quarterly Release Resolution You need to enable this capability by uncheking the Autogenerate option in System Settings ->...
Feature flag LPS-202104 is not available for company 0
legacy Troubleshooting
Issue When upgrading my Liferay environment the following error occurs in the upgrade logs. How can I resolve this error?  ERROR [main][FeatureFlagsBag:90] Feature flag LPS-202104 is not available for company 0 Environment Liferay Quarterly Releases Resolution This is a known issue...
After Upgrading to DXP 7.4+, there's an extra field within our structures
legacy How To
Issue After upgrading from DXP 7.3, we've observed that our structures have been modified and there is an extra "Fields Group" added to it.    Environment DXP 7.4+ Quarterly Release Resolution This is the expected behavior. The underlying technology between DXP 7.3 and DXP 7.4+ has...
Backup doesn't have permissions to open the Document Library
legacy Troubleshooting
Issue Backups fail with these log messages: rsync: [generator] opendir "/mnt/prepare-restore/document_library" failed: Permission denied (13) cannot delete non-empty directory: document_library rsync error: some files/attrs were not transferred (see previous errors) (code 23) at...
Service Provider (SP) initiated SLO when using OIDC (SaaS environment)
legacy Troubleshooting
Issue We are utilizing OpenID Connect (AWS Cognito) for logging into Liferay; however, the users remain logged into the SSO system even after logging out of Liferay. Environment Liferay DXP 7.4 Resolution Currently Liferay's OpenID Connect (OIDC) implementation does not include SLO...
.innerHTML is getting removed in web content (SaaS environment)
legacy
Issue When we try to add some extra lines of code (output.innerHTML="";) in the web content, it is not working as expected and the innerHTML is getting removed. We are taken to the first line of the code resulting in not being able to edit the code related to innerHTML. Environment...
Data is lost when Web Contents are published with the Corsican language.
legacy Troubleshooting
Issue When publishing content in the Corsican language, data that had been published in other languages was lost. Environment All environments Resolution Please request a hotfix with LPD-27959 to resolve the issue. Additional Information Updating the Patching Tool  ,...
Cannot add more than one notification for a task in workflow
legacy Troubleshooting
Issue When creating a workflow, adding more than one notification freezes the source view. Unable to edit the source view when adding notifications based on Role or Role Type. Steps to reproduce: Navigate to applications > workflow > process builder and create a new workflow Upload the...
Default Language code is not appending in URL
legacy How To
Issue The default language code is not appended in every URL of the portal. Environment Liferay DXP 7.4 [all updates] Resolution To enable the default language in every URL, the following property needs to be enabled: Control panel -> Instance settings -> Localization -> Locale Prepend...
All Custom Fields are not viewable in the Control Panel
legacy Troubleshooting
Issue When adding more than 25 attributes, only 20 are viewable. Steps to reproduce: Control Panel > Configuration > Custom Fields > User Add more than 25 attributes by clicking on "New" Observe that only 20 attributes are visible and there is no pagination available to view the second...
Known Issue [Resolved]: Products with a UOM configured and discounts updated via API unexpectedly display per-base-unit net price
legacy Troubleshooting
Issue After applying a discount to a product (with a UOM configured) via the POST v1.0/skus/by-externalReferenceCode/{externalReferenceCode}/sku-unit-of-measures headless-commerce-admin-catalog API, the discounted price for the product in the UI shows a per-base-unit Net Price instead of...

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