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Is it possible to keep the session between domains that are not subdomains of a parent?
legacy
Issue Is it possible to keep the session in Liferay when changing from one domain to another domain? In particular, is this possible when the domains are not subdomains of a parent domain? Environment Liferay DXP...
Interactive commands is not working properly in Gogo Shell
legacy Troubleshooting
Issue Steps to reproduce: 1. Connect with Gogo Shell via command line. 2. Type 'disconnect' command. Expected Result: The following question must appear after typing the command                                  ...
java.sql.SQLException: Connection is closed error is continuously written to the log file.
legacy Troubleshooting
Issue The error "java.sql.SQLException: Connection is closed" is continuously written to the log file. Caused by: java.sql.SQLException: Connection is closed  at...
FreeMarker template com.sun.proxy.$Proxy975.getLatestArticle(long) error triggers
legacy Troubleshooting
Issue Below "FreeMarker template com.sun.proxy.$Proxy975.getLatestArticle(long)" error triggers and this gets resolved after clearing the  server cache from server administration. The property...
What is the alternate way to avoid clearing browser cache each time to reflect the Metal SOY module changes?
legacy
Issue What is the alternate way to avoid clearing browser cache each time to reflect the Metal SOY module changes? Environment Liferay DXP 7.2 Resolution First, clearing the cache is required as the browser stores...
Data providers lead to NPEs during a DXP 7.0 to DXP 7.2 upgrade
legacy Troubleshooting
Issue A Data Provider configured in DXP 7.0 can lead to NullPointerExceptions when upgrading to DXP 7.2 Steps to reproduce: 1. Start Liferay DXP 7.0 server 2. Navigate to Forms -> Data Providers -> Add REST Data...
During a two-way SSL handshake, an exception is thrown
legacy Troubleshooting
Issue During a two-way SSL handshake, the following exception occurs. javax.net.ssl|WARNING|DC|tomcat-http--46| EDT|SSLSocketImpl.java:1428|handling exception ( "throwable" : { java.lang.NullPointerException at...
Log4j warnings after upgrading to Fix Pack 15
legacy Troubleshooting
Issue After upgrading Liferay DXP 7.2 to Fix Pack 15, the following warnings and error are printed in the logs on startup: log4j:WARN Continuable parsing error 3 and column 30 log4j:WARN Document root element...
Is that NTLM solution works when the user should land on the home page automatically instead of getting a login page as long as the portal has connected to the client machine or the network?
legacy
Issue Is that NTLM solution works when the user should land on the home page automatically instead of getting a login page as long as the portal has connected to the client machine or the network? Environment Liferay...
Is there a way to find out which osgi module owns a jar that's been written to the $liferay_home/osgi/state directory?
legacy How To
Issue I would like to find out which osgi module owns a jar that's been written to the $liferay_home/osgi/state directory. Environment DXP 7.2 DXP 7.3 Resolution  The id of the bundles in Gogo Shell corresponds...
Why aren't Headless API calls working after I change the Root context?
legacy Troubleshooting
Issue I changed Liferay's root context to a custom context, and now headless API calls are returning "access denied" errors. Environment DXP 7.3 Resolution This issue is fixed by LPS-143355  Additional...
How apply changes to Tomcat's server.xml file in Liferay PaaS
legacy How To
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue I need to make some changes in Tomcat's server.xml...
The jgroupsping entries not getting deleted from table in Kubernetes environment
legacy Troubleshooting
Issue In case of using Kubernetes, you might encounter a problem in your cluster using JDBC_PING, as the entries from the jgroupsping table related to the shutdown pods are not getting deleted. Environment DXP 7.3+...
"Your request failed to complete" error is displayed on the user interface but there is no more information about it
legacy Troubleshooting
Issue If there is an unexpected error, sometimes a "Your request failed to complete" error is displayed on the user interface, but no additional information is given. How can I get more information on this error?...
How can I manually force the generation of document thumbnails?
legacy How To
Issue It is necessary to regenerate all thumbnails of the documents in documents and media. After executing "Reset preview and thumbnail file for Documents and Media" in the server administration section, the thumbnails...
NullPointerException in service builder methods after upgrade to DXP 7.3
legacy Troubleshooting
Issue After upgrading the portal to DXP 7.3, the following stack trace in some custom modules is reported: Caused by: java.lang.NullPointerException at...
How to connect to API Rest using Digest Auth in 7.1
legacy Troubleshooting
Issue It's not possible to accces to an endpoint in 7.1 when using Digest Auth using the same configuration as used in higher versions (for our example we'll use 7.3). For the reproduction steps we'll use: the same...
Known Issue [Resolved]: Staging publications in the Global site fail due to duplicate categories after upgrade to 7.3 or 7.4
legacy Troubleshooting
Issue After upgrading our 7.0 bundle (where we had some categories in the Global site used for various assets) to 7.3, the vocabularies look to be duplicated in the post-upgrade environment (one list that cannot be...
Fetching the web contents with the "Accept-Language" header returns different languages
legacy
Issue Fetching the web contents using the headless API with the "Accept-Language" header returns the selected language variation if there is a translation for it, but otherwise, it returns the default...
After upgrading from 7.2 to 7.3, Style Books throws IllegalArgumentException
legacy Troubleshooting
Issue After upgrading from 7.2 to 7.3, Style Books is inaccessible Steps to Reproduce: Launch a clean 7.2 DXP bundle Shut down the bundle once the portal appears in the browser Upgrade to 7.3 and launch the...
How can I resolve "Unable to get portal cache manager MULTI_VM_PORTAL_CACHE_MANAGER" errors?
legacy Troubleshooting
Issue I am seeing the following error in my clustered environment: com.liferay.portal.kernel.messaging.MessageListenerException: java.lang.IllegalStateException: Unable to get portal cache manager...
Are directories "document_preview" and "document_thumbnail" strictly necessary to upgrade to DXP?
legacy Troubleshooting
Issue During the upgrade, there are usually many thumbnails and previews, which could significantly increase the duration of the upgrade. Environment Liferay DXP 7.0, 7.1, 7.2, 7.3 Resolution It's not necessary to...
How do we set the number of Recent Sites that show up in the Control Panel's Sites column?
legacy How To
Issue We would like to control how many Recent Sites are listed on the Control Panel's Sites column. Environment Liferay DXP 7.3 Resolution The following property can be declared within the portal-ext.properties...
java.lang.IllegalStateException: UT010006: Cannot call getWriter(), getOutputStream() already called
legacy
Issue When this error "java.lang.IllegalStateException: UT010006: Cannot call getWriter(), getOutputStream() already called" occurs? 2021-10-04 09:09:58.095 ERROR [default task-34][IncludeTag:128] Current URL /...
Liferay 6.2 upgrade stops at UpgradeDynamicDataMapping#upgradeXMLStorageAdapter step
legacy Troubleshooting
Issue The Liferay upgrade process hangs at one specific part for a longer period of time (several hours)  com.liferay.dynamic.data.mapping.internal.upgrade.v1_0_0.UpgradeDynamicDataMapping#upgradeXMLStorageAdapter...
How to enable Hibernate query parameters logging
legacy How To
Issue Sometimes it can be useful to check which query is executed against the database as well as its parameters. Resolution To show the information in the logs the following has to be done: From Control Panel...
Empty string is considered as null in the parameter map
legacy Troubleshooting
Issue Is there any specific reason why the empty String in the parameter map is considered Null? Steps to Reproduce: Deploy the com.mycompany.my.icefaces.portlet. The portlet has a example <ace:datatable> with...
Ext module is not deployed with the cloud deployment process
legacy Troubleshooting
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue The modules_ext style projects in workspace will...
Layout module upgrade fails with NoSuchGroupException when moving up to dxp-14 fix pack
legacy Troubleshooting
Issue After installing dxp-14 fix pack, start up fails due to the layout module upgrade failure. ERROR [main][UpgradeStepRegistratorTracker:184] Failed upgrade process for module com.liferay.layout.impl...
Accessing a Service Builder module from a Spring MVC portlet in Liferay DXP
legacy Troubleshooting
Issue When a Spring MVC portlet is trying to call a Service Builder service, there are java.lang.ClassCastExceptions in the logs. For example: ERROR [http-nio-8080-exec-5][DispatcherPortlet:428] Could not...
Known Issue: Adjusting Calendar Notification Template fields to be greater than 75 characters results in “Portlet is temporarily unavailable" and JDBCExceptionReporter errors
legacy Troubleshooting
Issue When attempting to edit the fields for a calendar email notification template (such as the "From Name" and "From Address" in the "Invite Email" template), if the combined values of the two fields are too long...
Special Characters are Escaped in Salesforce Chat
legacy Troubleshooting
Issue Special characters are escaped when using the Salesforce Snap-In Chat in Liferay. Environment Liferay DXP Resolution Since Salesforce Snap-In Chat is a third-party add on, and no core Liferay issue has been...
SQLRecoverableException
legacy Troubleshooting
Issue The server is down with the below exception java.sql.SQLRecoverableException. What will be the possible root cause which triggers this exception? 2021-10-12 10:25:54,807 SEVERE [Common.CommonUtils] (default...
Known Issue: "PermissionChecker not initialized" errors are observed and no pages are rendered following upgrade to 7.3
legacy Troubleshooting
Issue After upgrading from 7.0 to 7.3, when we start up our bundle for the first time the site does not render any pages (other than to show "powered by" on the home page) and the following error can be observed in...
7.2 to 7.3 upgrade fails with "Failed upgrade process for module com.liferay.asset.display.page.service"
legacy Troubleshooting
Issue The upgrade fails with an error message that includes the following line: ERROR [main][UpgradeStepRegistratorTracker:144] Failed upgrade process for module com.liferay.asset.display.page.service Environment DXP...
How do I disable the Trial license within a Liferay DXP image?
legacy Troubleshooting
Issue My Liferay Docker Image is giving a warning message that the Activation Key needs to be updated: ERROR [fileinstall-directory-watcher][LicenseManager:?] DXP Development license is expired We have noticed...
Session timeout problems in Azure related environments
legacy Troubleshooting
Issue OIDC and SAML2 connections with Azure-related services can experience session timeout related problems where the session expires before its intended lifetime. Environment Liferay DXP 7.2 Liferay DXP...
Fetch forms through API in Liferay DXP 7.1 and above
legacy Troubleshooting
Issue I would like to fetch forms with the DDLRecordSetLocalServiceUtil.getRecordSets(groupId) API call, but it only returns DDL records and not any forms.  Environment DXP 7.1 - DXP 7.3 Resolution Since DXP...
Deploying Liferay DXP 7.3 on JBoss EAP 7.3.0
legacy How To
Issue Detailed steps to Install Liferay DXP on JBoss EAP Environment Liferay DXP 7.3 JBoss EAP 7.3.0 JDK 1.8 Resolution 1. Liferay Home is the folder that consists JBoss server folder. After installing and deploying...
SSL protocol errors are observed in the browser while attempting to access Liferay at http://localhost:8080
legacy Troubleshooting
Issue This document will discuss some cases where SSL protocol errors are observed in the browser after opening the default address to the Liferay DXP instance (i.e., http://localhost:8080). This is especially true when...
Bidirectional Synchronization with Google Calendar
legacy
Issue How to configure the Calendar widget to get Bidirectional Synchronization with Google Calendar? Environment Liferay DXP 7.0+ Resolution Bidirectional Synchronization with Google Calendar is not supported in...
Multiple Spring MVC Portlets names are not displayed in Add Widget menu when added in the same WAR file
legacy Troubleshooting
Issue When creating custom widgets, if multiple widgets are deployed within the same war file, the individual names of the widgets are not seen in the Add Widget menu within Liferay Instead, each widget shares the same...
How to resolve a Jenkins "Failed to rotate logs" error when executing the Project Build Discarder
legacy Troubleshooting
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue In our -infra service's CI logging, we are seeing frequent...
Restricting redirection to whitelisted URLs
legacy How To
Issue I want to specify the URLs my users get redirected from our site.  Environment DXP 7.0+ Resolution You have more information about this settings in this article: Errors in the log file of the type "Redirect URL...
Bulk deployment state loop
legacy Troubleshooting
Issue When trying to deploy the modules in bulk, the modules got stuck in a start-stop loop. Environment Liferay DXP 7.2, 7.3 Resolution It's an already known issue LPS-139889 and will be fixed in the...
After updating to DXP 7.2 FP dxp-13 the Spring portlets show an Unsatisfied dependency error
legacy Troubleshooting
Issue After updating to DXP 7.2 FP dxp-13 the Spring portlets show an Unsatisfied dependency error. The trace is: ERROR [fileinstall-directory-watcher][ContextLoader:350] Context initialization failed...
Unresolved requirements using a class from util-java in custom development
legacy Troubleshooting
Issue Trying to use a class from /util-java, such as com.liferay.util.Normalizer, in a custom development by adding to build.gradle the dependency compileOnly group: "com.liferay.portal", name:...
How to get the groups associated to organizations using JSON Web Services
legacy How To
Issue There is no method available in the JSON Web Services API to obtain the groups (i.e. sites) associated to organizations. Is there a way to get them? Environment Liferay DXP 7.0, 7.1, 7.2, 7.3 Resolution There...
Startup errors after installing DXP 7.3 Fix Pack 2
legacy Troubleshooting
Issue After installing Fix pack 2, errors like the following are shown in the server boot log: 2021-07-02 08:21:57.763 ERROR...
"Service "com.liferay.portal.kernel.cache.MultiVMPool" is unavailable" errors in the logs during startup
legacy Troubleshooting
Issue The following error can be seen in the logs multiple times during server startup ERROR [Start Level: Equinox Container: 30e307ea-2db2-001b-1b24-8fe7a9e210b3][ServiceProxyFactory:265] Service...
Adding custom preferences to Spring MVC Portlet
legacy How To
Issue We've create a new Spring MVC Portlet and we'd like to configure it with some custom portlet preference. How can we do it? Environment Liferay DXP Resolution Once you've created your Spring MVC Portlet you...
Liferay server is not reachable with the error "HTTP 404" on the browser
legacy Troubleshooting
Issue When accessing the server on the browser, the server is unreachable with the error HTTP 404 and the following error is observed on the Liferay logs. ERROR...
Error java.lang.OutOfMemoryError: Metaspace
legacy Troubleshooting
Issue When there's a lot of traffic or usage, the logs show an error similar to: 2019-11-12 07:39:54.538 ERROR [liferay/scheduler_dispatch-24][ParallelDestination:55] Unable to process message...
A Large Amount of Expired Records in SamlSpMessages and SamlSpAuthRequests Table Should be Cleaned up
legacy Troubleshooting
Issue The high CPU usage is observed every hour in the database server and a large amount of data exists in SamlSpMessages and SamlSpAuthRequests table.  Environment DXP 7.1 Resolution The root cause could be that the...
How to delete page scope
legacy How To
Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us. Issue...
Reference tag in service builder service.xml is not allowing to have MBMessage reference
legacy Troubleshooting
Issue Creating service module with reference <reference entity="MBMessage" package-path="com.liferay.message.boards" /> in service.xml. gradle buildService fails with  Exception in thread "main"...
Image not getting displayed in Interner Explorer 11 post upgrade from Liferay Portal 6.2 to Liferay DXP 7.1
legacy Troubleshooting
Issue Post upgrade from Liferay Portal 6.2 to Liferay DXP 7.1, the web content articles created using structure and template with an embedded image field will not display the respective image on IE 11 i.e....
Unable to change the configuration in Most Viewed Assets portlet
legacy Troubleshooting
Issue Changes made in the configurations of the Most Viewed Assets portlet by navigating Configuration -> Number of Items to Display -> given 1 as value and saved. But "You Request failed to complete" error...
Using singleton_name in tcp.xml, Liferay 7.2 (fix pack 1) TCPping cluster fails to start up
legacy Troubleshooting
Issue After installing fix pack 1 on our 7.2 TCPping cluster, the nodes fail to start up with numerous errors. It seems that Liferay cannot create JgroupsClusterChannels and singleton_name is not recognized: ERROR...
How to test the Liferay API behavior
legacy
This article has been machine translated from its original language for your convenience. Please use discretion as this translation may include some inaccuracies. If you encounter issues with the translation, please...