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"Column count doesn't match value count at row 2" error occurs while upgrading to 2024.q1.1 using MariaDB as database
legacy Troubleshooting
Issue Upgrading Liferay DXP 7.3 to Quarterly 2024.q1.1 shows the error "Column count doesn't match value count at row 2" in the log. Environment 2024.q1 MariaDB 10.4 Resolution A possible cause is that the...
Can Liferay run using a JRE instead of a JDK?
legacy Troubleshooting
Issue I am using a Java JRE and encountering errors such as: A fatal error has been detected by the Java Runtime Environment Environment Liferay DXP Liferay Portal Resolution Liferay DXP/Portal requires a TCK-certified...
Captcha text null when using a captcha portlet
legacy Troubleshooting
Issue CAPTCHA Verification is being failed. This only occurs when using a custom captcha portlet, captcha components from the portal (for example, the "forgot password" page) work properly. Environment Liferay DXP...
Some database tables are created per company
legacy
Issue When upgrading from 7.2 to 7.4, it seems that there are tables that appear multiple times with the only difference being the corresponding company ID. e.g., AccountEntry_x_COMPANY_ID Address_x_COMPANY_ID...
Facing a 403 error while accessing the OOTB APIs
legacy Troubleshooting
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue Facing a 403 error with the OOTB APIs while...
LDAP causing slowness while logging in
legacy Troubleshooting
Issue When LDAP is enabled, the login process takes a long time (about 2 to 3 minutes), causing server performance issues. Expected Result: The login should be relatively quick (a few seconds). Actual Result:...
How to get Javadocs for Quarterly Release or DXP Updates?
legacy How To
Issue Require Javadocs, let's say for DXP 2025.Q2 Environment Liferay DXP [any update/Quarterly Release] Resolution Liferay has Javadocs at Learn (see here). This stores the latest Javadocs. If you are looking for...
Custom Bag JSP override fails on JBoss
legacy Troubleshooting
Issue When deploying a module that contains a CustomJSPBag to override a JSP, the file is created at wrong path. After the deployment the files should be created in the correct path, for example:...
ERR_SSL_PROTOCOL_ERROR occured in the browser while attempting to access Liferay login page at http://IP:8080/c/portal/login
legacy Troubleshooting
Issue While accessing the Liferay login page after hitting http://IP:8080/c/portal/login, it shows the below SSL error on the browser's UI. "This site can’t provide a secure connection IP(10.x.x.x) sent an invalid...
When will Java 17 be supported?
legacy
Issue I believe Java 17 is necessary for Spring 6 compatibility, and for being ready for the future of many Java libraries, I think Liferay should be compatible to Java 17 as soon as possible. Resolution We are working...
ORMException buffer increment error when using the multiple files upload feature
legacy Troubleshooting
Issue When the users are trying to upload more than one document through multiple files option, they are having a performance issue in their portal. Steps to reproduce: 1. Start Liferay DXP 7.3 DXP 1 2. Navigate to...
Warn message populates when upgrading to Quarterly Release 2023.Q4.6 from 7.4: sun/misc/Cleaner
legacy Troubleshooting
Issue The following WARN message populates in the terminal when reindexing: WARN  [liferay/background_task-2][IndexerWriterImpl:188] Error reindexing all com.liferay.document.library.kernel.model.DLFileEntry for...
Upgrade process fails with the following ERROR: Failed upgrade process for module com.liferay.search.experiences.service
legacy Troubleshooting
Issue When trying to upgrade from 7.4 to Quarterly Release 2023, the upgrade fails with the following error. Failed upgrade process for module com.liferay.search.experiences.service...
PostgreSQL JAR file can be safely removed?
legacy Troubleshooting
Issue We are deploying Liferay using the Tomcat bundle and noticed the inclusion of a postgresql.jar file. Since our environment utilizes MySQL, can we safely remove this file from all our deployments? It's being...
Is it Possible to Access the Entire Document Hierarchy Page with API?
legacy How To
Issue How to access the entire document hierarchy page using API? Environment All environments Resolution By default, the GET Documents call in the Liferay API restricts access to the root page, preventing...
Calendar displays incorrect time when creating event in Month view
legacy Troubleshooting
Issue The Calendar Widget does not reflect the correct time when creating an event in the "Month" view. After configuring the event time and publishing it, the displayed time in the event window does not match...
No JSON web service action with path /journal.journalarticle/get-articles and method GET for journal and similar JSONWS API errors
legacy Troubleshooting
Issue When invoking a JSONWS API method like /journal.journalarticle/get-articles the following error is sometimes thrown: No JSON web service action with path /journal.journalarticle/get-articles and method GET...
How to print a query string with parameter values
legacy How To
Issue When the property hibernate.show_sql=true is set, the SQL statements executed are shown in the system log, but with bind variables. For example: Hibernate: SELECT COUNT(*) AS col_0_0_ FROM BlogsEntry...
PATCH request is not working for custom fields
legacy Troubleshooting
Issue Steps to reproduce: 1. Start up Liferay, change the password to 'a' 2. Go to Control Panel >Configuration > Custom Fields 3. Select Organization. 4. Tap the + icon to add a new Custom Field. 5. Select Input...
org.apache.catalina.core.StandardContext.listenerStart Exception sending context initialized event to listener instance of class [com.sun.proxy.$Proxy6] java.lang.reflect.UndeclaredThrowableException
legacy Troubleshooting
Issue When setting up Liferay with Oracle 19c, the following errors were encountered during Liferay startup. 2024-02-19 11:39:07.830 INFO [main][ModuleFrameworkImpl:1309] Starting initial bundles 19-Feb-2024...
How to change Liferay Private default friendly URL
legacy How To
Issue I would like to know how to change the Private default friendly URL from "/group" to "/private" on Liferay DXP bundled with Tomcat. Environment Liferay DXP 7.3 Tomcat 9.0 Resolution Add the following property...
Audit log files in 7.4 are not created due to outdated portal-log4j-ext.xml file.
legacy Troubleshooting
Issue Audit log files are not generated despite following the steps as shown in: https://help.liferay.com/hc/en-us/articles/360029134891-Configuring-Audits#reporting-audit-events-in-liferays-logs-and-console  This is due...
Accessing login without a server restart after running Liferay setup wizard
legacy
Issue Is there a scenario that users would be able to immediately access the login screen after running the setup wizard without a server restart? Environment Any Liferay DXP environment Resolution A Liferay setup would...
Rollback an upgrade on Liferay DXP
legacy
Issue How can user rollback an upgrade to it's earlier version in DXP? Environment Liferay DXP 7.3+ Resolution Liferay's upgrade process upgrades the DB schema to make it compatible with the specific higher version...
Configurations file is not reflecting for Elasticsearch
legacy Troubleshooting
Issue When users try to change configurations using .config files, these may not always be reflected. Environment Liferay DXP 7.4 Resolution The concerns outlined above mostly happen when the configuration is saved...
Custom login page instead of default sign-in portlet
legacy How To
Issue Need to have a custom login page instead of a default sign-in portlet when a user tries to access a private page without being logged in. The private and public pages are not having Guest user’s VIEW...
How to write some logs to a different log file
legacy How To
Issue We would like to move a trace from the main log file to a separate log file. Environment DXP 7.3+ Quarterly Release Resolution We can use a portal-log4j-ext.xml file to to add a new appender where we...
Dual login count in Audit_auditevent table
legacy
Issue When a new user is created and logged in for the first time, the login count in the audit_audit event table will show 2 instead of 1, and when he logs in again, the count will only increase by 1. How does the...
Service builder upgrade issue related to class: "java.lang.ClassNotFoundException: com.liferay.portal.kernel.service.PersistedModelLocalServiceRegistry cannot be found by com.mchi.master.service.service_1.0.0"
legacy Troubleshooting
Issue ClassNotFoundException error while upgrading the Service builder of DXP 7.2 to DXP 7.4 2023 Q4.0. The error looks like this: 2024-01-18 09:31:22.491 ERROR [Refresh Thread: Equinox Container:...
Glowroot is not working : Connect to localhost:4000 [localhost/127.0.0.1] failed: Connection refused
legacy Troubleshooting
Issue Glowrrot is not working and giving these errors: ERROR [http-nio-8080-exec-5][GlowrootProxyServlet:66] null org.apache.http.conn.HttpHostConnectException: Connect to localhost:4000 [localhost/127.0.0.1]...
WARN Unable to add list type when executing the upgrade
legacy Troubleshooting
Issue We are executing the upgrade from 7.0 to 2023.Q3 version and we are getting following warning: 2024-02-02 08:28:57.379 INFO [main][UpgradeProcess:119] Upgrading com.liferay.portal.upgrade.v7_4_x.UpgradeListType...
Error "PWC6345: There is an error in invoking javac. A full JDK (not just JRE) is required" presented in the logs
legacy Troubleshooting
Issue When trying to open Blogs, WebContens or other Liferay features, the following error is displayed in the Logs: 2024-01-19 15:48:45.179 ERROR...
Error after installing Liferay Reports App
legacy Troubleshooting
Issue After installing the Reports App in Marketplace, the bundle starts with the following errors in the logs and the Reports App is not available. 2023-12-22 12:03:06.499 ERROR [Framework Event Dispatcher: Equinox...
Segments API taking more time
legacy Troubleshooting
Issue When there are around 230 user segments, it displays content based on the segment when the user logs in. Since there are more segments, the segment API takes more time to get the user segment. long[]...
Headless API: Read-Only and Write-Only fields
legacy
Issue Schemas used by Headless API have fields with properties readOnly: true or writeOnly: true. What does it mean? Which field must be used when making a POST/PUT/PATCH request? Environment Any Liferay environment...
Theme style is not minified
legacy Troubleshooting
Issue While building themes, user has noticed that theme's style files are not being minified. Environment Liferay DXP 7.4 Resolution Please change NODE_ENV=production by using the environment variable as per your...
Cannot sign in to marketplace
legacy Troubleshooting
Issue Steps to reproduce: Go to Control Panel > Marketplace Store Click the Sign In button Expected Behavior: Can sign in to the marketplace Observed Behavior: Clicking the Sign In button doesn’t do anything....
Long Combo URLs Exceeding 2048 Characters
legacy
Issue Long inbuilt Combo URLs exceeding 2048 characters are getting blocked at WAF level. Environment Liferay DXP 7.4 Resolution The long /combo URLs are designed to intentionally be close to the maximum...
User requires a documented list of Key Highlights ,Important changes and Breaking changes
legacy
Issue How to get a list of highlights or important changes that happened while upgrading from one update to another update of DXP version 7.4 in a single document. Environment Liferay DXP 7.4 Resolution Exporting...
ServletException during Liferay startup caused by a NullPointerException
legacy Troubleshooting
Issue You might encounter an issue where you face an error when starting up Liferay which prevents proper functioning: javax.servlet.ServletException: java.lang.NullPointerException at...