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After upgrading to DXP 7.4 the tags and categories are not accessible and 403 forbidden errors appear in the JS console.
Troubleshooting
Issue I cannot access the categories and tags after upgrading to DXP 7.4. The category selection disappeared from the web content admin. When I try to use the categories I receive 403 forbidden JS console errors....
Changes to portlet-model-hints.xml are lost if running mvn generate-resources from the root of a maven workspace
legacy Troubleshooting
Issue I made some changes (e.g. a hint) to the portlet-model-hints.xml file under my project's service builder folder and I am now running the mvn clean generate-resources command. If I run this command from within the...
Preventing auto-deploy of builds to DEV
legacy How To
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue When a new pull request merges to the develop branch, it...
How are Unique Visitors calculated and identified?
legacy
Issue We would like to know how the Unique Visitors are calculated and what the factors are that identify a unique visitor. Environment Analytics Cloud Resolution As for unique visitors, we track known users based on a...
Command-Line Tool installation in Linux Debian
legacy Troubleshooting
Issue After installing Command-Line Tool following instructions from https://learn.liferay.com/dxp-cloud/latest/en/reference/command-line-tool.html , the lcp command does nothing: username@mylaptop:~$ curl...
How to enable the form's Require CAPTCHA option by default?
legacy
Issue Due to security rules, I need all forms to have the Require CAPTCHA option enabled. Currently, the Require CAPTCHA option is disabled by default. Is there any way to enable this option by default? Environment...
Language override is missing the Export-Import
legacy Troubleshooting
Issue We would like to use the Export-Import feature for our translations at Control Panel → Language override but we cannot find it. Environment DXP 7.4 Update 1-15 Resolution This feature has been available since...
How to Track Data from a Knowledge Base Article in Liferay Analytics Cloud
legacy
Issue As an Analytics Cloud Workspace Admin, I would like to access the data from the Knowledge Base articles. Environment Liferay Analytics Cloud. Resolution This is currently a product limitation, however, we...
Differences in number between Google Analytics vs Liferay Analytics results
legacy
Issue We are currently evaluating Liferay Analytics Cloud vs. Google Analytics and have noted a strong discrepancy in the overall site metrics that are shown in the Liferay Analytics graphs for the past 30 days. We...
Look & Feel Configuration popup displays error upon saving when using HTTP2
legacy Troubleshooting
Issue Look & Feel Configuration popup displays below error upon saving when using HTTP2: Your settings could not be saved Steps to reproduce: Configure the App server to work with HTTP/2. Open the Look & Feel...
How is Bounce Rate calculated?
legacy
Issue We would like to know how the Bounce Rate is calculated. Environment Analytics Cloud Resolution It is calculated every 30 days. If you find that the values are too small, it is possible that there just has not...
Users who are not registered with Liferay application are able to log in
legacy Troubleshooting
Issue Users who are not registered with the Liferay application are able to log in even though they have no connections. Environment Liferay DXP 7.0 to 7.4 Resolution Users log into Liferay DXP by using...
Unable to search orders in the submission page
legacy Troubleshooting
Issue Steps to reproduce: 1. Start Liferay DXP 7.3 2. Create a Minium Site and perform a full reindex. 3. Navigate to Commerce > Channels and edit the Minium Channel. 4. Set 'Buyer Order Approval Workflow' to the...
Lodash Security Vulnerability
legacy Troubleshooting
Issue In Liferay, a vulnerable version of Lodash 4.17.14 is being used. Environment Liferay DXP 7.0 Resolution The observed behavior is a known issue LPE-17236 and has already been fixed in the latest fix...
The structure cannot be deleted because it is required by one or more structure links error
legacy Troubleshooting
Issue Position error in the message after deleting a Field Set linked with a process at Manage Field Sets page, showed misaligned, sloppy, and confusingly, with a white box in the background. Steps to Reproduce: 1)...
There is no length restriction on the Name and Description of Web Content template
legacy Troubleshooting
Issue Name and Description don't have a length restriction Steps to reproduce: 1) Navigate to Content&Data> Web Content> Templates 2) Create a new Template Observed Behavior: Name and Description don't have length...
The page title size and place are not working with long texts
legacy Troubleshooting
Issue When using a long page title, the text is overlapping the other elements on the published form. Steps to Reproduce: 1) Navigate to Content & Data > Forms 2) Create a new form 3) Add any field 4) Add a long...
Error Accessing Notifications in Liferay 7.4
legacy Troubleshooting
Issue User encounters below error when trying to access notifications: WARN [PortalImpl:1013] Redirect URL <URL> is not allowed Steps to reproduce: Navigate to Control Panel->Configuration->System Settings Under...
Install Tomcat Manager to a Liferay Bundle
legacy How To
Issue Tomcat Manager is a native application in the default Tomcat bundle but is not included in the Liferay Bundle You need to add Tomcat Manager   Environment DXP 7.3   Resolution Follow this steps to install...
Workflow tasks shows deleted commerce order
legacy Troubleshooting
Issue Steps to reproduce: 1. Start Liferay DXP 7.3 2. Create a site using the 'Minium site template'. 3. Navigate to 'Channel'. Select the single approver workflow for buyer order workflow. 4. Go to the Catalog...
The preview component of the Info Panel shows a broken image preview
legacy Troubleshooting
Issue Invalid preview for non-image files in Info Panel Steps to reproduce: 1) Upload a non-image file to Documents and Media, such as; a PDF file 2) Navigate to the Content Dashboard in Menu > Applications 3)...
SSO at site level
legacy
Issue Is there any OOTB option to configure SAML for two sites on the same instance? Whether creating a new instance for a site would help to configure SAML? Environment Liferay DXP 7.2 Liferay DXP 7.3...
When a file is not uploaded, the upload field throws a validation error, even if it is not required
legacy Troubleshooting
Issue The form is not submitted correctly Steps to reproduce: 1) Create an object with the text field required 2) Create an object with an upload field NOT REQUIRED 3) Create a new content page 4) Add a Form...
Unable to add Product Display Page inside channel
legacy Troubleshooting
Issue Steps to reproduce: 1. Start Liferay DXP 7.3 2. Create a site using a 'minium site template'. 3. Navigate to channels. 4. Click on the 'Product Display Pages' tab.  5. Click on the "+" button and add the...
NullPointerException in Knowledge Base Search widget
legacy Troubleshooting
Issue Steps to reproduce: 1. Start Liferay DXP 7.4 2. Create a page and add a 'Knowledge Base Search' widget on the page. 3. Input any keyword into the search bar and hit Search. Expected Behavior: Knowledge Base...
User cannot configure priority with negative values ​​within actions on a workflow nod
legacy Troubleshooting
Issue User cannot configure priority with negative values within actions on a node as in previous versions of the portal Steps to Reproduce: 1) Navigate to Open Menu > Workflow > Process Builder 2) Add a new...
User can Import a non XML file to Process Builder
legacy Troubleshooting
Issue User can Import a non XML file to Process Builder Steps to Reproduce: 1) Navigate to Open Menu > Workflow > Process Builder 2) Add a new process by importing a .pdf file Expected Behavior: Should not be...
Required alert is displayed on Name and Label fields
legacy Troubleshooting
Issue Required alert is displayed on Name and Label fields when only the Label field is blank for Object and Object Field Steps to Reproduce: 1) Navigate to Objects 2) Click to create an Object 3) Leave only the...
Custom field values are not saving for Document Folder
legacy Troubleshooting
Issue Steps to reproduce: 1. Start Liferay DXP 7.2 2. Log in as admin. 3. Navigate to Custom Fields under configuration. 4. Select 'Documents Folder'. 5. Create a new custom field for the document folder. 6....
No products were found
legacy Troubleshooting
Issue Steps to reproduce: 1. Create a site by using the 'minium site template'. 2. Navigate to Site Builder > Pages > Create a page. 3. Add the 'search result' widget on the page. In order to see the product....
Fragment Configuration Breaks Form Display
legacy Troubleshooting
Issue In 7.3 SP3, Changing a configuration setting that changes the applied CSS class on the fragment <div> causes the Form in the drop zone to be added twice, which results in the form not displaying at all. The...
Workflow task notification is not showing the changes with respect to expire date/display date
legacy
Issue Steps to reproduce: 1. Start Liferay DXP 7.3 2. Log in as admin. 3. Enable Single Approver Workflow for Web Contents. 4. Create a new web content article. 5. Edit the Article and change the Expire Date. 6....
Number of categories limited to 150 by default
legacy How To
Issue In Liferay 7.4 the maximum number of categories per vocabulary has been limited to 150 by default, because of performance issues. This was implemented in LPS-118305  Environment Liferay 7.4...
After clicking on the invite link, a Workspace Error is displayed
legacy Troubleshooting
Issue I was invited to an Analytics workspace. When I click on the link in the invitation e-mail, the following message is shown: Environment Analytics Cloud Resolution This behavior happens in the following 2 cases. ...
Content pages in search results don't link to the page
legacy Troubleshooting
Issue When I search with the configuration “display selected result in context” unselected, clicking on content page results throws an error, and the results don’t display. Environment DXP 7.2 Resolution To...
A form that is rendered on a page will automatically save a draft of the form even if there has not been any interaction
legacy Troubleshooting
Issue Steps to Reproduce Go to Product Menu > Liferay DXP (Site) > Content & Data > Forms, and add a new form. Give the new form a title (e.g. My Form), and a Select from List with option A and option B. Go to the...
Search result is not appearing for web content when switching to card view
legacy Troubleshooting
Issue Steps to reproduce: 1. Start Liferay DXP 7.2 2. Create a new basic web content. 3. Search the created web content in the search bar. 4. Now, switch the Display Style to Card view. Expected Behavior: The...
Questions widget's My Subscription tab incorrectly displays message board subscriptions
legacy Troubleshooting
Issue All message board subscriptions are shown in the Questions widget "My Subscriptions" tab and are listed as "Questions" even though some are not marked as Questions in Message Boards.  Environment...
If a drop zone is inserted between 2 others with existing fragments placed, the drop zone content is shifted
legacy How To
Issue A fragment is created with multiple drop zones and some other fragments are placed onto these zones. <div class="fragment_1"> <h1> Drop Zone 1 </h1> <lfr-drop-zone id="drop-zone-1"></lfr-drop-zone> <h1> Drop Zone...
Object entry permissions are not working when impersonating users.
legacy Troubleshooting
Issue When logging in as an administrator and impersonating a regular site member (with non-elevated permissions), all records are shown instead of just the records of the Site Member. However, when using Objects...
User redirected to the personal site (My Site) instead of the current site after opening notification
legacy Troubleshooting
Issue When on the main site, click Notification from the user menu (by clicking the avatar on the top right). The notification interface will open, but on the left side menu the site will be changed to My Site, instead of...
How to output the list of file names in "Documents and Media
legacy
Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us. Issue...
Problems with Images in WebContent Structures
legacy Troubleshooting
Issue 1. Use a vanilla 7.1 with dxp-2. 2. Enable local staging for a new site. 3. In the staging site create a web content Structure and add a field of type Image and set the field as "Required". 4. Create a new web...
I want to dynamically set the "initial value" property of web content structure and date type.
legacy How To
Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us. Issue I...
Preview is not generated for .webp files in Document and Media
legacy Troubleshooting
Issue The preview is not getting generated for all the '.webp' files in Document and Media. Follow this guide and enable the use of WEBP  Navigate to Content & Data > Documents and Media Upload an image in...
What to do when prompted with the warning message "This field is required" on a Text Field element of a Form after auto-fill is used?
legacy Troubleshooting
Issue After I filled the Form with AutoFill for the required fields, a warning message states "this field is required" on the Form. Even when I attempt to submit the Form or the warning message is still...
Do hotfixes contain database changes?
legacy
Issue We were wondering if hotfixes contain database changes, and where you can see if a database change is included in a hotfix. Environment Applicable to all Liferay environments Resolution By default, a hotfix...
Cannot resubmit for publication a content page that has been rejected in the worklow
legacy
Issue I enabled Single Approver workflow for content pages, and I notice that after an initial content page draft has been rejected, upon editing the page again, you cannot resubmit it because the "Submit for Publication"...
Cannot Add Captions To Images in Alloy Editor
legacy How To
This article includes a link to third-party documentation and third party resources are not supported or maintained by Liferay, so should be used at your team’s discretion. Issue AlloyEditor is the default blog WYSIWYG...
Empty osgi/config folder in 7.4
legacy
Issue The osgi/config folder is missing all of its config files. Environment DXP 7.4 Resolution This is expected behavior. Liferay’s default factory configurations will no longer be added as a config file in the osgi/configs...
Does OpenOffice integration allow DOCX format conversions?
legacy Troubleshooting
This article includes a link to third-party documentation and third-party resources are not supported or maintained by Liferay, so should be used at your team’s discretion. Issue I want to download my text documents in...
When logging in with an OpenID Provider, the portal shows "Internal Server Error"
legacy Troubleshooting
Issue When configuring an OpenID Provider and trying to log in with an user, the callback to the portal shows an error message similar to the one below: Internal Server Error An error occurred while...
"No JSON web service action with path /dlapp/get-temp-file-names and method null for null" when using the multiple upload form in Documents and Media
legacy Troubleshooting
Issue Steps to reproduce: Set thejson.web.service.enabled property to false Go to Documents and Media portlet and use the "Multiple upload" option to upload files You could see this error in server logs: 2022-07-15...
Can you use group email address with Analytics Cloud?
legacy
Issue There is an e-mail address that includes some other e-mails and has a separate inbox as well. Can invites be sent to it and can be used with Analytics Cloud? Environment Analytics Cloud Resolution Group e-mail...
Is Liferay creating cookies site base?
legacy
Issue Is Liferay creating a cookies site base? If so, where exactly on the Liferay server would all the cookies be physically kept?  Environment Liferay DXP 7.1 Liferay DXP 7.2 Liferay DXP 7.3 Liferay DXP 7.4...
Embed Internal Videos in Knowledge Base Articles
legacy Troubleshooting
Issue The video button the editor for Knowledge Base Articles does not allow for connecting to videos that are uploaded to Documents and Media   Environment Liferay DXP 7.3 Liferay DXP 7.4   Resolution Liferay DXP 7.4...
How to view the total number of downloads during a certain time period?
legacy How To
Issue When a report is added to an asset, we can only see the number of downloads for each day. How can we view the total number of downloads within a particular time period? Environment Analytics Cloud Resolution You...
Liferay PaaS deployment stuck at jenkins
legacy Troubleshooting
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue Deployment gets stuck at jenkins with below error: stderr:...
Only the Form title is displayed when using an embedded Form
legacy Troubleshooting
Issue We are experiencing an issue when we embed a Form in a Web Content Template that is used to display the content of a Structure. We are relying on the following documentation: Setting Default Preferences for...
What to do when AutoFill input is not accepted for the first time on a Form.
legacy Troubleshooting
Issue When I  use the AutoFill input in Internet browsers, it does not populate for the first time in Forms. After I make a second attempt to update the fields, the Form is populate successfully. Environment DXP 7.2...