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Commerce guest checkout: country and region drop-downs show "undefined"
Issue When I checkout an order as a guest, on the checkout page the Country and Region drop-downs are wrongly populated, showing "undefined" for every country/region name Environment Commerce 2.1.1 DXP 7.1 Resolution The problem is that the methods used to fetch this information are not...
Can not connect to an external service using port 25
Issue It is not possible to establish a connection to an external service from Liferay Cloud using the port 25, commonly used for email sending/receiving purposes. Environment Liferay Cloud Resolution Port 25 is always blocked by several Cloud providers (including our solution) due to...
Can not install a hotfix due to folder permission errors
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue Can not install a hotfix due to folder permission errors as following: liferay[liferay-xx] ## Hot fix liferay[liferay-xx] ##...
Can not associate an User Segment to a Content set
Issue In Site management > Content & Data > Collections > Add a new manual selection > Add a new personalized variation, it is not possible to select a User segment from the list after changing the number of entries per page at the bottom left of the popup window. Environment Liferay DXP...
Can not generate a build from Bitbucket due to status 401 (unauthorised) error on Jenkins service
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue After trying to integrate your Bitbucket repository, builds are not being generated and the following error is observed on the CI...
JSP fragments modules do not get Resolved after being deployed
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue JSP fragment modules don't get Resolved after being deployed via environment folders on /lcp/liferay/deploy/  Environment Liferay...
How to enable simultaneous login from multiple sessions
Issue How to enable users to simultaneously login to Liferay DXP using multiple different sessions Environment Liferay DXP Resolution Add the following lines to your portal-ext.properties file (you must include both of them otherwise it will not work): auth.simultaneous.logins=true...
Stuck reindex: How to check the progress of a reindex process and remove blocked BackgroundTask and Lock records
Symptom Sometimes a reindex will take a long time and seem like nothing is happening. You simply see the reindex icon in the Control Panel bar and/or the percentage does not change.  Environment DXP 7.4 DXP 7.3 DXP 7.2 DXP 7.1 DXP 7.0 Resolution Since this resolution requires...
After 7.0 > 7.1 or 7.2 theme upgrade, the menu to edit web contents will no longer be available
Issue After upgrading to DXP 7.1 or 7.2 a 7.0 DXP theme created with the Liferay Theme Generator according to e.g. this tutorial: Upgrading Your Theme from Liferay Portal 7.0 to 7.2, the Web Content Display widget showing a piece of web content will no longer have the menu options to...
Module download link can not be opened on Liferay DXP Release Notes page with 404 error
Issue  When trying to download modules like "com.liferay.saml.opensaml.integration" from Liferay DXP Release Notes page, the download link can not be opened with a 404 error. Environment Liferay DXP 7.2 Resolution Modules like "com.liferay.saml.opensaml.integration" is included...
How to Modify Home Folder permissions
Issue Guests who don't have view permissions for the Home Folder cannot view any Web Content when the Article view permissions check enabled option is checked. Environment Liferay 7.1+ Resolution The Home folder permissions can be modified with the following steps: Navigate to Site...
Users with role Site Member cannot find other users in search results
Issue Users with role Site Member cannot find other users in search results. Environment Liferay DXP 7.0 Liferay DXP 7.1 Liferay DXP 7.2 Resolution This is the expected behavior. For security reasons, by default the permission to view other users' data is only given to administrators....
Configuring your GitHub Repository for Liferay PaaS
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). This article has been replaced by Configuring Your GitHub Repository on learn.liferay.com. The documentation on learn.liferay.com is the...
Deploy a DXP Customization via Command Line (CLI) on Liferay PaaS
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). This article has been replaced by Deploying Changes via the CLI Tool on learn.liferay.com. The documentation on learn.liferay.com is the...
How to connect DXP 7.2 to Elasticsearch over SSL/TLS using PKI authentication where native realm is disabled on Elasticsearch
Issue Once DXP 7.2 is configured with Elasticsearch 6.x or 7.x over SSL/TLS in the specific scenario where Elasticsearch uses PKI authentication with username-password disabled, NoNodeAvailableException is thrown during Liferay startup: Caused by: java.lang.RuntimeException:...
Role Management for Liferay PaaS
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). This article has been replaced by Environment Teams and Roles on learn.liferay.com. The documentation on learn.liferay.com is the best...
Liferay Cloud cookies
Issue Description about the cookies used in Liferay Cloud platform and their services. Environment Liferay Cloud Resolution Google Analytics cookies: _gat: Numeric It is used to limit the percent request. Term: 1 minute _ga: Identifier It is used to identify users Term: 2 years _gid:...
How to identify the version of Clay under DXP?
Issue As a developer, I would like to identify the exact version of Clay on the specific DXP version (and patch level) which is currently running. Environment DXP 7.1 Resolution Please go to Control Panel -> System Settings -> Javascript Loader and enable the option Explain module...
Liferay DXP cannot be started correctly due to "Unable to initialize Elasticsearch cluster" errors
Issue The server can not be started correctly with ES errors like the following: 2020-06-05 06:45:41.596 ERROR [Framework Event Dispatcher: Equinox Container: 2a6f419e-c609-4e73-a180-4e901fcc9b18][Framework:93] FrameworkEvent ERROR java.lang.IllegalStateException: Unable to initialize...
Troubleshooting Tools for Liferay PaaS
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). This article has been replaced by Troubleshooting Tools and Resources on learn.liferay.com. The documentation on learn.liferay.com is the...

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