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After upgrading to 2025.q1. old display date is not set as publication schedule date
legacy Troubleshooting
Issue When upgraded to 2025.q1.2 the display date was still there in the database, but when you checked the UI clicking on Schedule Publication, you could not see the date set for display on the previous Liferay.  ...
OHS IP Appended to Image URLs on One Application Server Node
legacy Troubleshooting
Issue Inconsistent behavior is observed between two application server nodes with identical configurations. One node appends the OHS (Oracle HTTP Server) IP address to image URLs, causing 404 errors, while...
Path error for mariadb.jar
legacy
Issue Booting Liferay DXP 2025.Q1 we see in log file following error: May 22 11:37:49.551 build-3994 liferay[liferay-7c588c8bd4-mg686] [dxp] ERROR [main][StartupAction:68] Files...
Permissions error when restoring backup
legacy Troubleshooting
Issue We are trying to restore a PRO environment backup into DEV environment. And we see in the log several errors related to Document Library when decompressing: May 05 16:13:15.812 build-3964...
Is it possible to integrate a Liferay site content with external platforms like SharePoint?
legacy
Issue Is it possible to integrate a Liferay site content with external platforms like SharePoint, beyond .LAR file exports? Environment Liferay 7.4+ Resolution Liferay sites are exported and shared as .LAR files. These...
Re-enabling Basic Authentication when Unable to Access the DXP Control Panel
legacy How To
Issue My Basic Authentication was disabled at the Instance Level, and now I am unable to access the DXP Portal because of it. How do I re-enable Basic Authentication without logging in?   Environment Quarterly...
Sites/Groups Not Searchable in Out-of-the-Box Liferay
legacy
Issue We do not see sites as an option while selecting different asset types in the Type Facet portlet as well as in Blueprint configuration. However, we can see in the Liferay source code that SiteAssetRendererFactory...
Welcome to Liferay converted to a random paragraph when using non-US English language
legacy
Issue When using English (United Kingdom), English (Australia), or English (Canada) as the default language in Liferay DXP page, the default page displays a placeholder message instead of the expected "Welcome to...
Users are redirected to the Document Library home folder after interacting with a document
legacy Troubleshooting
Issue After interacting with a document in a sub-folder withing the Document Library, users are redirected back to the Document Library's home folder. Environment Quarterly Releases Resolution This issue has been...
Error uploading file: ClassCastException: class com.liferay.portal.repository.liferayrepository.model.LiferayFileEntry cannot be cast to class com.liferay.portal.kernel.model.BaseModel
legacy Troubleshooting
Issue I get an error like this in the logs when uploading a file: Caused by: java.lang.ClassCastException: class com.liferay.portal.repository.liferayrepository.model.LiferayFileEntry cannot be cast to class...
Changes to Site Templates are not propagated to pages
legacy Troubleshooting
Issue Changes made to a site template are not propagated to the pages that use the template. We can see the next error in the server log: [LayoutSetPrototypeMergeBackgroundTaskExecutor:219] Merge fail count...
Backend Functionalities and SVG Icons Fail When Using a CDN
legacy Troubleshooting
Issue After setting up a CDN for static resources, some backend functionalities, such as buttons and dynamic functionalities, stop working.  Browser console displays CORS errors when trying to access...
Order by Last Login Date not Arranging Users in the Correct Order
legacy Troubleshooting
Issue In the Users & Organizations pane, when I sort users by last login date the users are not arranged in the correct order.  Environment Liferay Quarterly Release Resolution In System Settings > Feature Flags...
Web Content Display and Edited Fragments Disappear after Publishing
legacy Troubleshooting
Issue We've experienced an undesirable behavior when using Web Content Display and Fragments. After publishing the Web Content Display and going back to edit, the changes made from the edit are not saved.  Steps to...
Appending Query Parameters to Liferay's OIDC Redirect URL
legacy
Issue Is it possible to append query parameters to the end of the out-of-the-box redirect parameter provided by Liferay to the OIDC provider (https://[server.domain]/c/portal/login/openidconnect] Environment...
How to Remove Owner Role Permissions?
legacy
Issue We have users who had Site Admin role on one of their Sites and created a Page/Asset. After we revoked their Admin role (but not the Site Membership, so they can still access the Site), they continue to have...
Document's viewCount Not Updating when Viewing it in Documents and Media
legacy
Issue Liferay's default Document and Media portlet allows users to open files directly within the portlet. However, the view count for these documents isn't registered in the database unless the user downloads the...
Does the use of tags cause an accessibility issue?
legacy
Issue We have verified that Liferay uses the <small> tag in the Type and Category facet search filters and we think that it could lead to an accessibility issue, violating the WCAG 1.3.1 Information &...
The Product Menu Becomes Unresponsive after Upgrading to 2024.Q3 when module.framework.properties.org.osgi.framework.bootdelegation is configured
legacy Troubleshooting
Issue After upgrading to version 7.4 2024 Q3.6. the product menu becomes inaccessible and resulting in an exception at the backend. This happened after copying the...
Custom CK Editor toolbar is registered but not displayed
legacy Troubleshooting
Issue We followed this blog post to create a custom CKEditor 4 module in workspace. We can see that CKEDITOR.plugins.registered but, we are not able to see it on the CK Editor toolbar UI in Liferay 7.4...
Brave log-correlation issue
legacy Troubleshooting
Issue I am using brave (https://github.com/openzipkin/brave) to create a correlation across all logs events from Liferay, portlets and backends. After upgrading from Liferay 7.2 to 2024.Q3.12, which now internally uses...
Slow Performance When Searching for Non-Admin Users
legacy Troubleshooting
Issue Searching for non-admin users causes performance issues that did not exist  prior to upgrading to 2024.q1. When non-admin users attempt to search, they receive a timeout error.  Performance issues in...
"Lambda expressions are allowed only at source level 1.8 or above" warning occurs in the logs
legacy Troubleshooting
Issue The following warning occurs in the logs while configuring the WebSphere application server with Liferay. WARN [WebContainer : 4][code_jsp:162] {code="500", msg="JSPG0049E: /html/common/themes/top_head.jsp...
javax.mail.Provider: com.sun.mail.imap.IMAPProvider not a subtype
legacy Troubleshooting
Issue I am encountering the following error when attempting to send emails using Jakarta Mail (version 2.0.1) within my Liferay environment. javax.mail.Provider:com.sun.mail.imap.IMAPProvider not a subtype...
Hardcoded Text in Commerce Order Importer Not Translatable
legacy Troubleshooting
Issue Allow hiding the non-required options from CSV template message. We have this csv_template.csv file and sometimes we need to edit its content to remove non-used fields, like requestedDeliveryDate that is...
I cannot add a parent page in Menu Display using the Pages Hierarchy
legacy Troubleshooting
Issue I have an issue with the Menu Display Widget. When I try to select a parent menu in the configuration tab, the preview doesn’t change and after saving the configuration the Pages hierarchy is reset. Reproduction...
Radio Buttons in Forms cannot be navigated by keyboard
legacy Troubleshooting
Issue I have set up a form with non-inlined radio button groups. Using tabulator and arrow keys, I cannot select the appropriate option within groups. This is an accessibility issue, since the form cannot be...
User Redirected to Guest Site Login After Clicking Form Submission Link in Email Notification
legacy
Issue Clicking the form submission link in an email notification redirects a user to the login form on the Guest site instead of the site where the form was submitted. Navigate to Control Panel > System Settings >...
Make certain pages accessible to specific IPs only
legacy How To
Issue How to make certain pages to be accessible only via specific IPs. Environment Liferay DXP [all versions] Resolution In order to allow certain pages to be accessible via specific IPs, users can perform...
Special characters like apostrophe (') is displayed as its ASCII value in the account address field
legacy Troubleshooting
Issue Special characters like apostrophe (') are displayed as their ASCII value in the account address field. Steps to Reproduce: Start Liferay DXP 2024.Q1.12 Go to Control Panel -> Accounts Create an...
Liferay.on("allPortletsReady") getting fired before all portlets are ready
legacy
Issue Liferay.on("allPortletsReady") getting fired before all portlets are ready Steps to reproduce: Start the server. Create a form with multiple text fields, single selection radio button set with multiple...
Pagination Numbers Displayed in Hindi Numerals When Language is Switched to Hindi
legacy Troubleshooting
Issue When switching the language from English to Hindi, the numeric values in the pagination control change to Hindi numerals. Environment Liferay DXP 7.4 Quarterly Release 2023.Q3  Resolution This issue...
ClassCastException When Adding Web Content in Batch via Headless API
legacy Troubleshooting
Issue When attempting to add web content in batch using the headless API endpoint /o/headless-delivery/v1.0/sites/{siteId}/structured-contents/batch, a ClassCastException occurs. The error resembles the...
Are Document Previews in Liferay Compatible with '.potx' File Extensions?
legacy Troubleshooting
Issue We are facing an issue with the preview of files having '.potx' extension. We added the extension in System Settings > Documents and Media > Service and System Settings > Documents and Media > Item Selector View....
After upgrading to DXP 7.4 u92 I receive an unable to locate transaction executor error on server startup
legacy Troubleshooting
Issue I have an issue with deploying our custom built Java modules. I upgraded from DXP 7.4 update 81 to u92. After the upgrade, on server startup the deployment of the custom built modules behavior is inconsistent and...
How to perform some actions when an OSGi module is started/stopped
legacy How To
Issue I would like to perform some actions when my OSGi module is started/stopped. How can I achieve that? Environment Liferay DXP 7.0+ Resolution NOTE: The following resolution requires customization and should only...
Using the "ehcache.multi.vm.config.location" property, the "java.lang.NullPointerException: Configuration Path is Null" error occured
legacy Troubleshooting
Issue After configuring the "ehcache.multi.vm.config.location" property in portal-ext.properties, the following errors occurred. ERROR [SCR Component Actor][ROOT:47] bundle...
Error: HikariPool-1 - Failed to validate connection org.postgresql.jdbc.PgConnection@xxxxxx (This connection has been closed.). Possibly consider using a shorter maxLifetime value
legacy Troubleshooting
Issue Facing the following error in the logs and the Liferay node became unresponsive: HikariPool-1 - Failed to validate connection org.postgresql.jdbc.PgConnection@6c009ca1 (This connection has been...
Alternative to using the Registry API in Liferay DXP 7.4
legacy How To
Issue Upgrading from Liferay DXP 7.3 to 7.4 can found issues with a custom module that overrides jsp files and uses the Core Registry API...
Deploy Liferay DXP 7.4 as a Service
legacy How To
Issue How do you deploy Liferay as a service in Linux? Environment Liferay DXP 7.4 Quarterly Release Prerequisites Need Root user level. Resolution Create liferay.service file as root user in...
Error message: Portal property "session.timeout.auto.extend" was modularized to com.liferay.frontend.js.web as "auto-extend"
legacy Troubleshooting
Issue When starting up Liferay DXP, the following error message is displayed in logs: ERROR [main][VerifyProperties:138] Portal property "session.timeout.auto.extend" was modularized to com.liferay.frontend.js.web as...
Log Directory for Liferay
legacy Troubleshooting
Issue The log folder may become oversized, causing server hang-ups, so how do I configure the logging directory for Liferay? Environment Liferay DXP  7.3 Liferay DXP 7.4 Resolution The following are the steps...
How to migrate from SharePoint to Liferay DXP?
legacy
Issue We would like to migrate a lot of content from SharePoint to Liferay. Are there any Liferay-specific tools, connectors, or utilities available to facilitate this migration process? Environment Liferay DXP...
Security scan detected a "Reference to Windows file path is present in HTML"
legacy Troubleshooting
Issue Our security scan detected a "Reference to Windows file path is present in HTML" in the following URL:...
Spring Boot Client Extension fails with [invalid_token_response] An error occurred while attempting to retrieve the OAuth 2.0
legacy Troubleshooting
Issue We have a Spring Boot extension client that interacts with the Liferay APIs and that makes the OAuth2 challenge via OAuth2AccessToken oAuth2AccessToken =...
Is it possible to use wildcards with virtual hosts?
legacy Troubleshooting
Issue We are using Azure and we set the virtual hosts in the portal-ext.properties with virtual.hosts.valid.hosts with oursite-xxxx.region.azurecontainerapps.io We receive a blank landing page like this because the...
How to reference static assets by URL from a client extension on SaaS?
legacy Troubleshooting
Issue I am trying to use static assets (images) from the test-theme-css client extension that I deployed. When running the project locally, I am able to do this, but on SaaS, the URL does not work. Local URL:...
How to setup custom error page in Nginx webserver
legacy How To
Issue NOTE: Liferay Support does not recommend or endorse specific third-party products over others. The information provided about products not created by Liferay is for reference purposes only, and any...
Liferay logs Timezone
legacy How To
Issue How do change the timezone displayed in the Liferay log files without changing the JVM time zone? Environment Liferay DXP 7.4 [All updates] Liferay Quarterly Release Resolution Get a copy of...
Error message: Portal property "cluster.executor.debug.enabled" was renamed to "cluster.link.debug.enabled"
legacy Troubleshooting
Issue When starting up Liferay DXP, the following error message is displayed in logs: ERROR [main][VerifyProperties:220] Portal property "cluster.executor.debug.enabled" was renamed to "cluster.link.debug.enabled"...
Unable to initialize bundle
legacy Troubleshooting
Issue Tomcat folder is missing after running blade gw initbundle command. Steps to reproduce: 1. blade init -v dxp-7.4-u102 liferay-workspace 2. echo >> liferay-workspace/gradle.properties 3. echo...
NullPointerException when evaluating AuthLoginGroupSettingsUtil.isPromptEnabled
legacy Troubleshooting
Issue The following error is thrown in the logs every once in a while: 2024-07-29 06:55:37.018 ERROR [http-nio-8080-exec-7][CTCollectionPreviewFilter:53] java.lang.NullPointerException...
How to implement Bar Chart in DXP?
legacy How To
Issue How to display dynamic data on bar and graph charts in Liferay DXP? Environment Liferay DXP 7.4 Resolution NOTE: The following resolution requires customization and should only be implemented at the...
Garbage Collection on Java 21
legacy
NOTE: Liferay Support does not recommend or endorse specific third-party products over others. The information provided about products not created by Liferay is for reference purposes only, and any implementation...
How to resolve "From address not allowed" email errors in a Liferay SaaS environment
legacy Troubleshooting
Issue In our SaaS environment, email notifications are failing when the "From Address" domain does not end in "@lxc.app" in our notification template for creating objects (even after adjusting the "Email Sender"...
Obsolete "module.framework.properties.dependency.manager.sync.timeout" Portal Property
legacy
Issue Migrating from Liferay 7.3 to 7.4, I noticed that the module.framework.properties.dependency.manager.sync.timeout property no longer works in 7.4. This is the error I'm getting: ERROR...
Obsolete "dl.file.indexing.interval" Portal Property
legacy How To
Issue Migrating from Liferay 7.3 to 7.4, I noticed that the dl.file.indexing.interval property no longer works in 7.4. This is the error I'm getting: ERROR [main][VerifyProperties:172] Portal property...
How to determine the master node?
legacy How To
Issue I am running a clustered environment, and I would like to know whether the node I am currently on is the master node. Environment DXP 7.0+ Resolution Liferay doesn't have a fixed “master” node in the...
Liferay Support for Spring 5.x
legacy
Issue Since, Spring 6.0.x supports JDK 17-21, while Liferay DXP 7.4 supports JDK 8 and JDK 11, hence upgrading to Spring 6.0.x for Liferay is currently not possible. Also, Spring 5.x's End of Support (from...
Custom module fails to start with error "Stopping blacklisted bundle"
legacy Troubleshooting
Issue I have deployed a custom module, but it is failing to start and does not work. The logs show this message: Stopping blacklisted bundle my-custom-portlet_1.0.0 Environment Liferay DXP 7.4 Liferay PaaS...