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Content Page History
legacy
Issue We wanted to check with Liferay support if there is any functionality for viewing content page history or to revert back to previous version? Environment DXP 7.3 Resolution Liferay DXP does not currently support this function, but there is currently a feature request for it to be...
I'm unable to change Staged Content configuration
legacy Troubleshooting
Issue I am not able to change the Staged Content under Staging Configuration, as the checkboxes are seen greyed out and all disabled to change any value in existing configuration. Environment Any DXP environment with Staging enabled Resolution The Staged Content selections being grayed...
Page URL redirection is case sensitive
legacy Troubleshooting
Issue When accessing a page with an upper or lower case friendly URL, we get directed to the page correctly. However, when using the redirect tool and using the lower case source URL, the destination URL can only be reached with the lower case friendly URL. Environment Liferay DXP 7.3...
How to extract the okta authorization token for each user?
legacy Troubleshooting
Issue Once users log in to Liferay, the user should get redirected to Okta. After successful authentication, Okta is supposed to return an authorization token for that specific user.  Concern: After successful Okta authentication through OIDC, users are not able to get the token from...
Unable to extend user session on Weblogic
legacy Troubleshooting
Issue When I call Liferay.Session.extend(); from Liferay 7.4 running on Weblogic, the user session terminates. Environment DXP 7.4 Weblogic Resolution This behavior is resolved by LPS-190923. Please open a help center ticket requesting a hotfix at your update level., content:...
Editing issue in fragments when using rich text
legacy Troubleshooting
Issue Using the following code in a fragment results in an error when editing the rich text field, using a copied text. The title field is empty and the pasted text gets duplicated and can not be edited and it gets displayed outside the editable field. <h1 data-lfr-editable-id="title"...
The edited value of a Field Reference is not saved in the database
legacy
Issue When you create a form and add, for example, a Text field and in its advanced settings you change the Field Reference field, after publising the form, you will expect to find that the new value of the reference field is changed in the dabatase. Also if you publish the form and...
Liferay starts up creating tables and populating them with default data after restoring an upgraded database
legacy Troubleshooting
Issue You might encounter the behavior where you successfully back up your current data and performed a successful upgrade in your local MySQL server. However, when restoring the upgraded data, Liferay does not start with it but instead begins creating tables and populates them with...
TLS v1.0 and TLS v1.1 in Liferay DXP
legacy How To
Issue How to confirm that TLS v1.0 and TLS v1.1 are disabled by default in Liferay DXP 7.2? Environment Liferay DXP 7.1 Liferay DXP 7.2 Liferay DXP 7.3 Liferay DXP 7.4 Resolution In Java 8, TLS v1.0 and TLS v1.1 are disabled by default. Which can be verified in the java.security file....
AuditEvent not saved after migrating from Portal 6.2 to DXP 7.4
legacy Troubleshooting
Issue After migrating to DXP 7.4. If we use the portal normally, there aren't new entries in Audit_AuditEvents table. Environment Liferay DXP 7.4 Resolution Go to System Settings -> Audit -> Persistent Message Audit Message Processor. Enable this configuration and save.  , content:...
URL redirect not allowed in form submission
legacy Troubleshooting
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue How do I direct my user to a specific URL when submitting a form? I am not able to configure a specific URL to direct my user when...
My custom dropdown items are disabled
legacy Troubleshooting
Issue After following the steps of overriding the management toolbar the custom dropdown items are shown as disabled. Environment Liferay 7.4 Resolution You need to needs your customm buttons “actions” in the data-action of the container list. This can be achieved by adding, for example...
Adding options to an item in order creation with POST headless-commerce-admin-order/v1.0/orders API
legacy How To
Issue I have created a new order with an API call, which includes also adding options to the order item, but when I query the order, I see that the options are not there Steps: 1. Create a Minium site. 2. Create a business account and add the admin user to it. 3. In the minium catalog...
The fields of the custom theme need to be re-filled
legacy
Issue When using the look-and-feel.xml file to create a custom theme in Liferay, users observe that when they update the theme and reapply it, the previously entered data in the custom theme fields is lost. This behavior results in the undesirable requirement of re-entering the data each...
How to manually trigger LDAP imports before the import interval is reached
legacy Troubleshooting
Issue I want to manually trigger LDAP imports by triggering the UserImportConfigurationModelListener scheduled job. However, when I trigger this job, I see the following line in the LDAP DEBUG logs: DEBUG [liferay/scheduled_user_ldap_import-2][UserImportConfigurationModelListener:165]...
Error "Uploaded LAR file type layout-set-prototype does not match Portlet." reported when importing site template lar file
legacy Troubleshooting
Issue Go to Control Panel --> Site Templates Click the icon with three vertical points in the upper right corner of the page and click Export/Import Select Import section Then importing a site template lar file, the error "Uploaded LAR file type layout-set-prototype does not match...
Index is accessed at startup might result in [HTTP/1.1 404 Not Found]
legacy Troubleshooting
Issue You might encounter a behavior where Liferay tries accessing certain indexes that had a different name in previous versions. Normally this is not causing any issues, however you might have specific restrictions in place in your ES installation, and therefore getting an error like...
Unable to download the file from the workflow form
legacy Troubleshooting
Issue Not being able to download the file from the workflow task shows: 'The document was deleted'  Steps to reproduce: 1. Navigate to Control Panel > Users & Organization. 2. Create an organization. 3. Create a site inside this organization. 4. Now, create a new user and assign the...
Not able to change the site logo in a site created using a site template
legacy Troubleshooting
Issue I'm trying to change the site logo using the configuration in the public pages, but there isn't an option to do so. Environment Liferay DXP 7.4 Resolution In order to be able to change site logo from a site template, you have to go to the site template and in the Site template...
Email test@domain.invalid is used instead of the configured one
legacy Troubleshooting
Issue Although you configure through Instance Settings -> Email -> Email Sender an specific email sender, test@domain.invalid is used and the following WARN log shows ups when trying to send emails from custom developments: WARN  [liferay/mail-2][MailMessageListener:125] Email...
The alt attribute of an image fragment is set to the image title instead of the description
legacy Troubleshooting
Issue When mapping a Documents and Media image to an image fragment, the alt attribute is set with the title of the image instead of the description. Environment Liferay DXP 7.3 Liferay DXP 7.4 Resolution Update to DXP 7.4 U37 or request a hotfix with LPS-158148.  , content:...
Breadcrumb in Display Page Template does not display the correct path
legacy
Issue When adding the BreadCrumb Widget in a Display Page Template (DPT) we can't configure it to display the correct path. Environment Liferay DXP 7.3 Liferay DXP 7.4 Resolution Unfortunately, currently it is not possible to display the correct path in a BreadCrumb Widget in a Display...
Elasticsearch error: This is not an HTTP port
legacy Troubleshooting
Issue When configuring a remote Elasticsearch server the Search > Connections screen shows the error java.lang.RuntimeException: error while performing request. The logs show the message: Not a valid protocol version: This is not an HTTP port.   Environment Any DXP Any Elasticsearch...
Why are Fragments still marked as used in the Home page(Draft) even though it was removed?
legacy Troubleshooting
Issue When a test fragment is created and then removed from the page, it is still marked as being used on a draft of a page. When I go to "View Usages" of the created Fragment, the Home page(Draft) under Fragment Usages still shows the deleted element. Environment DXP 7.4 Resolution This...
ThemeDisplay.getDevice(request) returns null or a dummy implementation
legacy
Issue Calling themeDisplay.getDevice(request) from a theme template returns null or a dummy implementation of Device interface Environment Liferay DXP 7.3 Liferay DXP 7.4 Resolution The classes which provided the functionality Mobile Device Rules have been removed in LPS-146603. The only...
Deploying Commerce Hotfix in Liferay PaaS
legacy How To
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue How to deploy a Commerce hotfix in Liferay PaaS? Environment Liferay PaaS Resolution To install the .lpkg hotfix, you should delete...
How to modify or remove the logo when configuring SEO settings
How To
Issue When I create a new Site, I would like to remove or change the Liferay - DXP logo when configuring a specific page's SEO settings. How can I pursue this? Environment Liferay DXP 7.3 Liferay DXP 7.4 Resolution The page title is formed by merging the layout (page) title and the site...
Pagination works until a certain page but not for the remaining pages
legacy Troubleshooting
Issue Users are not displayed properly with delta value 5 Steps to reproduce : 1) Created 200 and more users  2)  Set 'Delta' value '5' Observed Behavior: No page is displayed if the user clicks '....' and then 40,39,38. However, if the user clicks the number 19, then, all pages work...
Exceptions when executing <scripted-recipient> script in custom workflows
legacy Troubleshooting
Issue When for example, an email notification is being sent to a specific recipient through the label <scripted-recipient> as a result of an action in the workflow, an ScriptingException is thrown: com.liferay.portal.kernel.scripting.ScriptingException: No such property: roles for class:...
All existing groups are imported from LDAP after logging in with a user
legacy
Issue After logging in with an LDAP user, all existing groups are imported from the LDAP server. In earlier versions (DXP 7.1 and DXP 7.2) only the groups to which the user has been assigned are imported. Environment Liferay DXP 7.3 Liferay DXP 7.4 Resolution This behaviour is intended...
Asset Publisher Loses Sorting by Custom Field
legacy
Issue The Asset Publisher loses sorting by custom fields when more than one type of structure is selected. This happens even if the structure fields of selected structure/templates are identical. Environment Liferay DXP 7.0 Liferay DXP 7.1 Liferay DXP 7.2 Liferay DXP 7.3 Liferay DXP 7.4...
Importing web content structures with fieldset fails
legacy Troubleshooting
Issue Import fails if a web content that contains fieldset in structure, is added in the LAR. Steps to Reproduce: Go to Content & Data --> Web Content --> Structures and create 3 structures like the following: First structure, name it "fieldSetStructure" and add to it a few fields....
When all pages are selected, a new page is not published to live
legacy Troubleshooting
Issue A new page is not published to live with all of the pages selected. Steps to reproduce: 1) Create a blank site with a widget page. 2) Enable local staging. 3) Go to the staging site page and click on Publish to Live button 4) On the Publish to Live page, Click on the 'Switch to...
The pagination type is Simple
legacy Troubleshooting
Issue Regular pagination is the same as Simple pagination Step to reproduce: Add three web contents Add an Asset Publisher to a widget page Change the Asset Selection to dynamic Change the Number of Items to Display to 2 Change the Pagination Type to Regular Expected Behavior: The...
Records are not removed from samlspsession table if the user closes the browser instead of logging out
legacy Troubleshooting
Issue Records are not removed from `samlspsession` table if the user closes the browser instead of logging out. Steps to reproduce: 1. Setup two instances of Liferay to use SAML - one as IDP and one as SP. log into the SP 2. Verify record is created in the SAMLSPSESSION table (in the SP...
Cryptography Encryption Algorithm used in Liferay
legacy
Issue Which algorithms are used as part of cryptography in standard Liferay implementation? What is key rotation approach? Environment Liferay DXP 7.1 Resolution Liferay DXP and Liferay Portal utilize industry-standard, government-grade encryption technologies, including advanced...
"Authentication failed. Please enable browser cookies and try again." error prevents login operation
legacy Troubleshooting
Issue When I try to log in, the message Authentication failed. Please enable browser cookies and try again. is displayed and the operation is not successful. Environment Liferay DXP 7.0 Fix Pack 102+ Liferay DXP 7.1 Fix Pack 26+ Liferay DXP 7.2 Fix Pack 15+ Liferay DXP 7.3 SP3, Update 4+...
Not able to remove row or column
legacy Troubleshooting
Issue Unable to remove a row or a column Step to reproduce: 1) Navigate to Forms 2) Add a Form 3) Add a grid field 4) Add three rows and columns 5) Try to remove a row or a column Expected Behavior: Users are able to remove it. Observed Behavior: There is no reaction. Environment Liferay...
Webdav slow when uploading bulk content
legacy
Issue When we upload a large number of files in a hierarchical directory structure, it takes a lot of time even if the file sizes are small.   Environment Liferay DXP 7.3   Resolution When a User uploads many files, Liferay is processing the files one by one. The three main parts of the...
Limited amount of elements in Forms
legacy Troubleshooting
Issue We cannot create a form with over 28 elements, as when we attempt this scenario we are redirected back to the form list without any success and there is an error message is thrown in the logs.   Environment Liferay DXP 7.4   Resolution By increasing the value of the property...
Can we bypass the limit of creating maximum 150 categories in a vocabulary?
legacy How To
Issue We can't put more than 150 categories in a vocabulary. Can we increase the limit somehow? Why is there a limitation anyway? Environment Liferay DXP 7.4 U79+ Resolution The limitation of 150 categories in a vocabulary has been made by LPS-118305 to avoid performance issues. Until...
Can we bulk-update our content?
legacy
Issue We have changed one of our mottos on our website and we need to change it everywhere on the site Is there a find-and-replace function in Liferay where we could do that all in one? Doing it manually one by one is tedious Environment Liferay Portal 6.2 Liferay DXP 7.0+ Resolution...
Can't select a video for the video fragment
legacy Troubleshooting
Issue I have created a fragment where I should be able to embed videos, following the documentation When I try to select a video in that fragment, an error message says: Please enter a file with a valid extension (.bmp,.gif,.jpeg,.jpg,.png,.svg,.tiff) Environment Liferay DXP 7.4...
Difference between "Settings" and "Advanced" permissions
legacy
Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us. Issue In the role's "Define Permissions", there are "Configuration" and...
How to check the date of site creation
legacy
Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us. Issue Is there a way to check the creation date of a created site? Environment...
Resource and Global scopes tabs are not listing under oAuth2 administration scopes
legacy How To
Issue I not see the Resource and Global Sub-tabs under the Scopes tab on Oauth2 clients (in Control Panel/ OAuth2 Administration) Environment 7.3+ Resolution After https://issues.liferay.com/browse/LPS-105158 the scope graphic interface change. There is an explanation on...
The form exported data showing empty value for 'Select from list' field
legacy Troubleshooting
Issue Steps to reproduce: 1. Start Liferay DXP 7.0 2. Navigate to Content > Forms > Create a new data provider. 3. Data provider entries are: Name: Countries of the World URL: http://localhost:8080/api/jsonws/country/get-countries/ Displayed JSON Attribute: nameCurrentValue Stored JSON...
Error 500:INTERNAL_SERVER_ERROR, undefined is displayed
legacy Troubleshooting
Issue When using the fields Author, Modified Date, or Created Date as Default Sort in a View, an error message is displayed on the Object list view. Steps to Reproduce: 1) Navigate to Menu > Control Panel > Object > Objects 2) Create a new Object and add a text field 3) Navigate to the...
Is the number of Form Fields are limited?
legacy Troubleshooting
Issue We have a form that contains 50 fields we have managed to add 24 fields across 9 pages. Now when we try to add the 25th and hit save, the page is loading and is taking us back to the list of forms. Opening the form again reveals that the 25th field was not added.   Environment...
Allow schedule web content to be visible on the staging site
legacy
Issue Users should schedule web content to be visible on Staging. When they set a display date for web content, it does not appear in either the Live or Staging sites until that date is reached. However, in order to better manage the assets, it is required to have access to all current...
Getting NullPointerException in LocalizationImpl class during upgrade
legacy Troubleshooting
Issue The following error appears during the upgrade from Liferay Portal 6.2 to Liferay DXP 7.4. 2022-08-24 06:06:09.974 ERROR [main][LocalizationImpl:896] null java.lang.NullPointerException: null at com.liferay.portal.util.LocalizationImpl.getXml(LocalizationImpl.java:868)...
Upgrade to 7.4 fails trying to insert records into table DDMFieldAttribute
legacy Troubleshooting
Issue I am performing an upgrade to 7.4 and it fails with errors like these: com.liferay.portal.kernel.log.LogSanitizerException: com.liferay.portal.kernel.upgrade.UpgradeException: java.sql.BatchUpdateException: Batch entry 155 insert into DDMFieldAttribute (mvccVersion, ctCollectionId,...
Field Reference Structures change after upgrade to 7.4
legacy
Issue The problem with the Field References is that the same structure has different structure IDs in dev and prod and we are planning to develop our templates on dev and once tested, I will update our templates on prod. However as the Field References are not the same on dev and prod,...
Where is the option to view the layout where the web content is published?
legacy How To
Issue We are looking for a possibility to view the layout where the web content is published   Environment Liferay DXP 7.1   Resolution There is the following groovy script which can be executed via Server Administration -> Scripts -> Language -> Groovy. It is important to note that this...
User Last Login Date Not Updating
legacy Troubleshooting
Issue We're observing that our user's loginDate and lastLoginDate are not updating correctly in the user table.   Environment DXP 7.1 DXP 7.2 DXP 7.3  Resolution 1) Set the following portal-ext property:      users.update.last.login=true 2) Then please do the following for good measure:...
LAR File Auto Deployment
legacy
Issue Is there any way to programmatically load LAR files out of the box? Environment All Liferay Versions Resolution At this time there is no out-of-the-box method for auto-deploying LAR files. LAR files cannot be imported via the auto deploy folder either, only through the UI...
Can't display other site's articles in the Web Content Display
legacy
Issue We could add other sites as scope in the Web Content Display portlet in DXP 7.3 and below, so we could display articles from sites other than the current one That option is now gone in DXP 7.4, so we could either select the Global scope or the current site only, is that intended?...
"Import from CSV" performance problem
legacy
Issue There is a problem importing from CSV, it took too long to load all the lines. The CSV is being processed for around half a minute and after continuing with the import the pop-up gets blank for a longer period of time.   Environment Liferay DXP 7.4 U19 Commerce 4.0   Resolution The...
Save display format
legacy
Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us. Issue In Documents and Media, Web Content, etc., can I select the display...
Cluster scheduled job issues with Open ID Connect (OIDC)
legacy Troubleshooting
Issue A known issue related to clustering with environments using Open ID Connect has been identified wherein the number of scheduled jobs may be mismatched on each node. This may cause a performance impact, or a loss of user sessions if a node is taken offline or experiences a crash....

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