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The liferay service can't connect to database after upgrading service image
legacy Troubleshooting
Issue After upgrading the liferay service image to version 4.0.4 or higher, Liferay DXP can no longer connect to the database service, showing errors when trying to connect to the database with the...
Can edit option from content approval be removed or disabled ?
legacy Troubleshooting
Issue The workflow has been enabled for web content. For that, one site role has been created that can approve or reject it. But while approver assigns it to themself, they will get edit option also and from the...
Can not install a hotfix in DXP 7.3 with fixpack dxp-1
legacy Troubleshooting
Issue Can not install a hotfix built for Liferay DXP 7.3 with baseline dxp-1. Patching tool shows a warning message about missing fixes Environment Liferay DXP 7.3 with dxp-1 Resolution Please use the...
Post deployment of SAML plugin the SAML Admin page is blank
legacy Troubleshooting
Issue After deploying the SAML plugin in the Liferay instance, the SAML admin page displayed blank. Below Stack trace occurs in the log at the time of performing the above actions. 2021-03-23 19:14:22.610 WARN...
Can I create unidirectional asset links?
legacy
Issue In Liferay, when I configure Related Resources of a specific asset, I see that the asset links are bidirectional (two-way) by default. For example, if 'Web Content A' is published with 'Web Content B' as a related...
Guest user can not upload file in a form within the Forms widget
legacy Troubleshooting
Issue If you have a Form with an upload field set to allow Guest users to upload files, it works fine by using the Form link. However, if you display this Form through the Form widget, a guest user can not...
How to install a different version of Patching Tool?
legacy How To
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue Sometimes you need a different version of Patching...
Page getting deleted after disabling Remote Live Staging
legacy Troubleshooting
Issue Page is getting deleted after disabling 'Remote-Live Staging'. Reproduction Steps: 1. Setup 2 Liferay environments, one for staging and one for live. 2. Create a page in the staging environment and add some...
Special characters are escaped in instance names
legacy Troubleshooting
Issue After changing the instance name to have a special character (e.g. "Liferay's Portal"), I see that the special character is escaped when the instance name is rendered in the Control Panel menu (e.g. "Liferay\'s...
Fragment IDs get changed in upgrade to DXP 7.3
legacy Troubleshooting
Issue After upgrading to DXP 7.3, the fragment-id values of fragments on Content Pages get changed. This can cause issues as customization that apply to specific fragment-ids will no longer work after the upgrade. ...
Forms Guest view permission problem with Staging
legacy Troubleshooting
Issue On a Live Site as a guest user, it is unable to see a Form that was presented on a page. Permissions seem to be set on the Staging site properly, and the same Guest User is able to access the Form on...
Fields Group is not properly hidden by Form Rules
legacy Troubleshooting
Issue Even if all the fields nested in a Fields Group are hidden by Form Rules, users can see the Fields Group Title and the icon to duplicate the Fields Group (if the Fields Group is set to be repeatable). Environment...
Hiding an entire Fields Group through Form Rules
legacy How To
Issue I want to be able to hide an entire Fields Group until made visible through Form Rules. Environment DXP 7.3 Resolution In order to hide an entire fields group, you'll need to create individual rules to hide each...
Why Are Unrelated Pages Appearing In My Page Searches?
legacy
Issue When I search pages through the page tree, seemingly unrelated pages will sometimes show up in my search results. Environment DXP 7.0 DXP 7.1 DXP 7.2 DXP 7.3 Resolution One reason for seemingly unrelated...
Certain portlets have aria-autocomplete attributes
legacy
Issue While inspecting the DOM for certain portlets (Page Comments, Blogs, etc ...) deployed on DXP pages, users may notice the below aria attributes: aria-autocomplete="list" aria-expanded="false"...
Patching Tool 3 "info" Command showing multiple patches as "Will be Installed"
legacy Troubleshooting
Issue Patching Tool 3 info command shows multiple patches as "will be installed" Environment Patching Tool 3 Resolution Keep only the needed patches in the Patches folder For Example: If you have DXP-1 and hotfix-2 installed. ...
Patching Tool 3 selects older patch in the patches folder to Install
legacy Troubleshooting
Issue Patching Tool 3 selects older patch instead of the newest/latest in the patches folder to install I have more than one hotfix in the patches folder, and Patching Tool 3 selects the older one to install Environment...
Restrict guest users from accessing login page when attempting to access a protected page or resource
legacy How To
Issue By default, guest users are prompted to the login page when they are attempting to hit a url or access a resource that is protected and not available to guest users. I do not want guest users to be redirected to...
'Failed to run platform init' error when installing Developer Studio
legacy Troubleshooting
Issue When running the Dev Studio Installer, I encountered an error that looks like the following: Problem running post-install step. Installation may not complete correctly Error running C:/Program...
Liferay Gradle plugin is not compatible with gradle 6.0+
legacy Troubleshooting
Issue When building a service using Service Builder, I encounter the following error: A problem occurred configuring project ':modules:test:test-api'. > Failed to apply plugin class...
DXP 7.3 Patching Source Code [Functionality Change]
legacy How To
Issue Can I patch DXP 7.3 in source mode? Where can I access DXP 7.3 fix pack and hotfix source code? Environment DXP 7.3 Resolution In an effort to improve the delivery of Liferay patches, we've now removed the...
'There are no patches installed' after applying a hotfix
legacy Troubleshooting
Issue We try to apply a hotfix to the container based on the image liferay/dxp: 7.3.10-ga1, but it is not working. The docker log shows initially the message: [LIFERAY] Patch applied successfully. But then shows...
Creation of low-code application via App Builder in Liferay 7.3
legacy How To
Issue How to use standard 'App Builder' application to create functional business applications with dedicated user interfaces and data separation without a single line of code. Environment  Liferay 7.3 Resolution...
Configuring instances for remote live staging
legacy How To
Issue Configuring servers for remote live staging with localhost for testing purposes. Environment Liferay 7.3 GA1 Resolution Here are the detailed steps: Update the TunnelAuthVerfierConfiguration of both Liferay...
Pages are indexed in the wrong language
legacy Troubleshooting
Issue When we look for our page in Google search, some of the listed results has a locale we don't even use. What can we do to resolve that and have the URL with the correct locale in the search results?...
Total value not recalculated when order edited by administrator
legacy
Issue Existing orders were edited from the admin page, for example quantity was increased or decreased and price was modified. After making these changes, the total price remains unchanged and displays...
Can't type in Forms fields because the text fields won't stay selected (fields lose focus)
legacy Troubleshooting
Issue When the extensions Grammarly or LanguageTool are installed on the user’s browser, then Forms fields lose focus when the user is typing new characters on the field. Environment Liferay DXP 7.2...
How Can I Publish Web Contents Which Contain Unencoded URLs?
legacy Troubleshooting
Issue Currently, if file entry validation is enabled and web contents are created with unencoded URLs containing special characters (such as ' &apos; ] } ) > < \n | ? " &quot;  ), publishing automatically fails...
Every user getting notifications in the Out-of-Box Single Approval Workflow
legacy Troubleshooting
Issue Every user is getting a notification in the OOTB Single Approval Workflow, even though the specific user has been modified in 'Assignments'. Environment Liferay 7.3 Resolution The issue is fixed in Liferay...
How to adjust notifications in the OOTB 'Single Approver Workflow' to approve specific web content based on a specific user
legacy
Issue How to apply 'Single Approval Workflow' to the specific user against specific web content. Use-case  Web Content 1 created/edited by user 3 - notification should go to Approver (User1)  Web Content 2...
Publishing child pages to Live without their parents
legacy How To
Issue We have a staging environment with a multi-level page structure containing many child pages When we try to publish the child pages separately, using the page selection in the advanced publication,...
Different tables that are associated with the document data
legacy
Issue How data flows in the database tables after uploading an image. Environment Liferay 7.0 Resolution When the documents have been uploaded via document and media portlet from the Liferay portal, its metadata is...
User 20156 is not allowed to access URL
legacy Troubleshooting
Issue While updating any user details the below error is thrown: WARN  [http-nio-8080-exec-2][SecurityPortletContainerWrapper:348] User 20156 is not allowed to access URL...
Web Content HTML issue
legacy Troubleshooting
Issue 1. Create basic web content and copy shared Html in Html editor. 2. Try to publish content. 3. Check logs for errors. 4. Remove commented code in shared HTML and copy again in the content's HTML editor. 5. Try to...
Content Pages are Indexed as a Full Page, Including Headers and Footers
legacy Troubleshooting
Issue When I search for a page, every content page which was created after that page shows up in search results. Environment DXP 7.3 Resolution Content pages are indexed as a full page on creation, including the...
What is the maximum time frame of a VPN tunnel utilization report?
legacy
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue As an administrator, I would like to request a VPN tunnel...
RuntimeException - java.lang.IllegalArgumentException: none of the ciphers are supported by this JVM
legacy Troubleshooting
Issue Below RuntimeException throws which indicates listed ciphers are not available under the supported ciphers of the JVM. Caused by: java.lang.RuntimeException: java.lang.IllegalArgumentException: none of the...
Published web content is not available to live in one of the node
legacy Troubleshooting
Issue From one of the nodes [Eg: Node 2], while publishing the individual web content under the Content and Data / Web content section, published content is not available to live in both the nodes [node 1, node 2]...
Site Administrators can't add new members to their site
legacy Troubleshooting
Issue When a site administrator tries to add new members to a site, the site administrator is unable to see the list all available users in the portal. The site admin can only see users that have already been added as...
Expected regex syntax to validate Liferay form fields
legacy Troubleshooting
Issue Facing invalid error message on form UI while working with the 'Regex Expressions' to validate the fields even though right email id is entered. Issue encounters while using the below regex to validate an...