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Why the error "Unable to get ranges java.io.IOException: Range start XXXX is greater than end YYYY" is thrown in the logs?
legacy
Issue What is the reason behind the following error which is thrown in the logs? ERROR [default task-4064][ServletResponseUtil:227] Unable to get ranges java.io.IOException: Range start 2851129 is greater...
Some portlets are disabled after upgrading
legacy Troubleshooting
Issue After upgrading from a previous version of Liferay to Liferay DXP 7.2, some portlets were disabled and displayed error messages such as "This portlet is inactive. Please contact your portal administrator to...
Read the data of portlet.properties from custom portlet
legacy How To
Issue How to read the data from the portlet.properties from the custom portlet? Environment Liferay DXP 7.1 Resolution Please Note: The following procedures involve customizations that are beyond the scope of Liferay...
Unable to add the image into the file repository while upgrading the portal DB
legacy Troubleshooting
Issue Not able to upgrade the portal DB from DXP 7.0 to DXP 7.2 with the below repository error. ERROR [ForkJoinPool-2-worker-0][UpgradeImageTypeContent:184] Unable to add the journal article image 237723783 into the...
Elasticsearch indexing error- NoNodeAvailableException
legacy Troubleshooting
Issue Elasticsearch indexing error is getting thrown as below while upgrading the Liferay portal DB. 2020-02-21 11:39:23.096 ERROR [Framework Event Dispatcher: Equinox Container:...
JBoss Server cannot be started without any error in the log
legacy Troubleshooting
Issue JBoss Server with Liferay DXP deployed cannot be started without any error in the log Environment Liferay DXP 7.0 Resolution Consider extending the timeout "jboss.as.management.blocking.timeout" in Jboss Configuration....
DXP 7.0 start up fails with error ORA-00942 on empty Oracle database
legacy Troubleshooting
Issue When trying to start up a DXP 7.0 portal on an empty Oracle database it fails. On the logs the following messages can be seen: 2020-02-20 20:16:01.209 INFO...
ORA-01408 exception when upgrading custom Service Builder module
legacy Troubleshooting
Issue Running g! upgrade:check it turns out that a component was not migrated successfully, the output is for example: There is an upgrade process available for ServiceBuilder.service from 0.0.0 to 1.0.0 Upon...
I cannot save Instance Settings due to error: Please enter a valid mail domain
legacy Troubleshooting
Issue I go to Control Panel > Configuration > Instance Settings (or Virtual Instances) I enter a valid mail domain and click Save I get the error: "Please enter a valid mail domain" Environment Liferay DXP 7.1 FP15+...
How to Change the Session Timeout Value
legacy How To
Issue How do I modify Liferay's default session-timeout of any logged-in user? Environment DXP 7.2 DXP 7.3 DXP 7.4 Resolution This value is set on the [App_Server_HOME]/webapps/ROOT/WEB-INF/web.xml file....
${device} in Freemarker template does not return device data
legacy Troubleshooting
Issue When using the Freemarker directive ${device} and checking the resulting content on the interface, no actual device data will be returned: {brand=unknown, browser=unknown, browserVersion=unknown,...
Date fields are set with invalid format on JDK9+
legacy Troubleshooting
Issue After setting Liferay to use JDK9 (or any major), customers may notice that the date formats will be invalid upon selection on the date picker: for example, in Swedish, for a date like February, 20th, the...
DXP 7.1 Upgrade Reference Guide
legacy
An upgrade to Liferay DXP 7.1 gives you access to the latest Liferay technology, complete with all of the newest features, and the assurance of continued support for your Liferay environment. Our Subscription Services...
DXP 7.0 Upgrade Reference Guide
legacy How To
An upgrade to Liferay DXP 7.0 gives you access to the latest Liferay technology, complete with all of the newest features, and the assurance of continued support for your Liferay environment. Our Subscription Services...
Liferay Marketplace Will Not Work Without Cookies Enabled
legacy Troubleshooting
If third-party cookies and site data are blocked then logging into marketplace through the control panel will not work and time out with an error on being unable to connect to the...
Updating to Liferay DXP 7.2 SP1 / Fix Pack 2 (or Above) from Liferay DXP 7.2 GA1 or Fix Pack 1
legacy How To
Issue When migrating from 7.2 GA1 or Fix Pack 1 to Liferay DXP 7.2 Fix Pack 2 (ie: SP1) or above, you will be required to run the upgrade tool after installing the patch. The reason for this is, SP1 and FP2 have...
What HTTP METHODS/VERBS does Liferay DXP use?
legacy
Issue Which HTTP Methods does Liferay DXP use? We would like to restrict HTTP traffic using a firewall and do not want to impact Liferay DXP functionalities. Environment Liferay DXP 7.0+ Resolution Liferay DXP...
How do I perform an integration test for customizations for Liferay DXP 7.1?
legacy
Issue Our team would like to use the LiferayIntegrationTestRule and perform an integration test. How do we set up an integration test? Environment Liferay DXP 7.1 Resolution Liferay leaves the integration testing...
Changing the Log Time Zone Without Changing the JVM Time Zone
legacy How To
This article is a legacy article. It applies to previous versions of the Liferay product. While the article is no longer maintained, the information may still be applicable. This...
Resolving a "The expression syntax is invalid" Error During the UpgradeDDMStructure Phase of the Liferay DXP Upgrade Process.
legacy Troubleshooting
This article describes a known issue in the Forms portlet when upgrading from DXP 7.0 to DXP 7.1+. During the upgrade, a validation error is thrown as follows: Unable to upgrade the visibility expression "equals(Options,...
Creating a Backup & Disaster Recovery Plan for Liferay Digital Experience Platforms
legacy
This article gives an overview of a backup & disaster recovery environment that is necessary when starting a Liferay Digital Experience Platform (DXP) project. This backup will often be referenced by Liferay Support...
Limitation: Audience Targeting User Segment Cannot Use Physical Screen Size MDR
legacy Troubleshooting
This article documents a limitation when viewing content based on a User Segment in the Audience Targeting app that uses the Physical Screen Size attributes as a Mobile Device Rule. It was discovered that users could...
Disabling Calendar Email Notifications in DXP
legacy How To
Issue In Liferay Portal 6.1, calendar notifications could be disabled using portal-ext.properties In Liferay DXP 7.0+, these properties no longer exist Environment Liferay DXP 7.0+ Resolution NOTE:...
Starting Servers in the Correct Sequence
legacy How To
Issue What is the correct sequence to start up all servers during a restart? Environment DXP 7.0, 7.1 Resolution Sometimes it is necessary to restart some if not all of the servers that Liferay DXP runs on or is...
Preparing a Sybase Database for Liferay
legacy How To
Issue Are there any specific configurations needed when setting up a Sybase database to connect to a Liferay bundle? Environment Sybase 15.7, 16 Liferay Portal 6.1, 6.2 DXP 7.0, 7.1 Resolution Unlike other database...
Upgrade Tool Uses Wrong Version of Tomcat
legacy Troubleshooting
Issue When upgrading to Liferay DXP 7.0 or DXP 7.1 and using the SP1 + Tomcat bundle, the wrong version of Tomcat is suggested by the Upgrade Tool For 7.1 the bundle includes Tomcat 9.0.6, but the...
JDK Certification, Java TCK Compliance, and Liferay
legacy
With the release of JDK11, Oracle's new Java SE Support Policy (also see here) brings changes to the Java Enterprise community. The following article outlines Liferay's approach concerning the certification of JDK...
DXP 7.3 Upgrade Reference Guide
legacy How To
An upgrade to Liferay DXP 7.3 gives you access to the latest Liferay technology, complete with all of the newest features, and the assurance of continued support for your Liferay environment. Our Subscription Services Team...
Virtual Host Login/Logout Properties
legacy
This article documents four portal properties that are often used to configure redirection URLs for users. The four descriptions below include the properties, their descriptions, and examples for: Configuring the...
How to Install and Set up a Local Liferay DXP Instance on Windows or Mac (Video)
legacy How To
Learn how to install and set up a local Liferay DXP instance for the first time. Windows Mac Additional Information Official Documentation: Installing Liferay Liferay Learning Youtube...
Installing Fix Packs and Hotfixes on Liferay DXP
legacy How To
This document has been updated and ported to Liferay Learn and is no longer maintained here. To install Fix Packs and hotfixes on Liferay DXP, customers must first download the latest...
If a Staging publication is on progress and the server is shut down, publication stays on queue and no further publications are possible
legacy Troubleshooting
Issue If a publication on staging is made and the server is shut down, the publication will stay on queue on start-up and, even if cancelled, no more staging publications can be made. The following java class stays...
JDK7 Concerns
legacy
This article is a legacy article. It applies to previous versions of the Liferay product. While the article is no longer maintained, the information may still be applicable.  JDK7 is...
Installing Archived Modules From Liferay's Public Repository
legacy How To
This article is a how-to guide for locating, downloading and installing modules from Liferay’s public repository. Installing modules directly from Liferay’s public repository should be done if the module or application...
Testing if Liferay Clustering is Working Properly
How To
Issue How can I confirm that my Liferay cluster is working correctly and all nodes displays the same information accurately? Environment DXP 7.x Portal 6.x Resolution There are two ways that to accomplish this: 1....
SQL Scripts Causing Duplicate Keys
legacy Troubleshooting
 While using a new instance of the Liferay Portal, some environments may encounter the following error: ORA-01452: cannot CREATE UNIQUE INDEX; duplicate keys found Resolution This...
Deploying Activation Keys
legacy How To
This document has been updated and ported to Liferay Learn and is no longer maintained here. This article documents the basic instructions for how to deploy your Activation Key via the...
DXP 7.0 Database Portal Properties
legacy How To
This article is intended to provide a list of all the Liferay DXP 7.0 Database properties that can be used to connect your DXP 7.0 installation to various databases. To use any of them, uncomment the...
Setting up Session Replication in Tomcat With Liferay DXP
legacy How To
The purpose of this article is to provide an example of how to set up a basic Tomcat cluster that has session replication, using built-in Tomcat features. Please note: This example is provided as a courtesy. This...
Taking Thread Dumps From a JVM
Liferay Support does not recommend or endorse specific third-party products over others. Liferay is not responsible for any instructions herein or referenced regarding these products....