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Message Boards Do Not Work On MySQL Unless Character Set is UTF-8
legacy Troubleshooting
When the MySQL database is using a character set that is not UTF-8 (such as Latin1), new message boards posts with special characters like the one in the below screenshot cannot be published. You will see a, Message...
Setting Operating System Permissions in the Liferay Portal 6.2 EE Tomcat Bundle
legacy Troubleshooting
In the process of building the Tomcat bundle, some read/write/execute permissions may be lost for your operating system. Resolution To regain access to the various files and folders in...
Permissioning Documents as a Site Member
legacy Troubleshooting
This article explains an issue that arises even after applying a fix for LPS-34514 (this LPS ensures that the option "Site Members" is only shown in the role selection box if the user really had the permission to...
Unable to Move a Search Portlet in a Custom Page Template When Using Default Classic Theme
legacy Troubleshooting
If you are using the Liferay platform's default classic theme when creating a page template, the search and navigation portlets are added by default. You cannot move or remove those portlets from the page template....
Exceptions when remote staging in a clustered environment
legacy Troubleshooting
This article is a legacy article. It applies to previous versions of the Liferay product. While the article is no longer maintained, the information may still be applicable. In a...
Exporting Web Content Does Not Include Past Versions
legacy How To
Liferay Portal users can export and import the contents of the Web Content Display portlets as a Liferay Archive (LAR). When exporting a LAR from the Web Content Display Portlet, the...
Liferay Service Packs
legacy How To
This article aims to clarify what a Service Pack is, and the two methods that may be used to achieve the latest Service Pack level. Resolution For most versions of the Liferay platform, a Service Pack (e.g. 6.2 EE...
Improved search results when using multiple Asset Publisher portlets
legacy Troubleshooting
This article is a legacy article. It applies to previous versions of the Liferay product. While the article is no longer maintained, the information may still be applicable. Before LPS-34161, there was redundancy in the...
Installing and Configuring Solr 4 in Liferay Portal 6.2
legacy How To
The following article outlines a step-by-step guide of connecting Liferay Portal 6.2 EE to Solr 4.3.1 for the purpose of testing. Please note that for Liferay Portal 6.2 EE, the supported versions of Solr 4...
Broken Links Prevent Web Content from Publishing in DXP 7.0
legacy Troubleshooting
Starting with Liferay Digital Experience Platform (DXP) 7.0, a new validation process was added to check if linked text in a web content article links to a valid Liferay page. The way the validator works is...
Installing Liferay Portal 6.2+ EE Plugins Without Using Marketplace Portlet
legacy How To
How can users install plugins if they cannot use the marketplace portlet within the control panel of Liferay portal? Resolution The plugin would have to be downloaded as a file and...
Elasticsearch 6 and X-Pack Common Problems
legacy Troubleshooting
This article addresses some of the common problems you may encounter when working with Elasticsearch 6, and serves as a troubleshooting guide to help you resolve them. Please notice that some of these problems apply...
Incorrect Language Locale Appended to URLs for Authenticated Users
legacy Troubleshooting
This article documents an issue where Liferay Digital Experience Platform (DXP) 7.0 stores the locale (e.g. /fr) of a guest session (that is, no one has signed in yet) and then keeps the same locale even after a user...
Configuring Elasticsearch 6 With an OSGi Configuration File
legacy How To
This article documents an OSGI configuration file name change. This name change is the result of a known issue that Liferay platform users have experienced while using Elasticsearch 6 with their Liferay DXP 7.0...
Enabling or Disabling Permission to Edit Specific Fields in the My Account Portlet
legacy How To
This article demonstrates how portal administrators can enable or disable permissions to edit specific fields in the My Account portlet in Liferay Portal 6.2. By default any user...
Including Patching Tool Info With a Help Center Ticket
legacy How To
In the process of reproducing customer issues, it is critical that the patches in a given environment be made available to the Liferay Support Engineer who will be assisting you. This article describes how to capture...
Upgrading from Portal 5.2.8 to Portal 6.1.10 with JNDI datasource in Weblogic fails
legacy Troubleshooting
This article is a legacy article. It applies to previous versions of the Liferay product. While the article is no longer maintained, the information may still be applicable. Setting...
Removing Default Document Types and Page Templates
legacy How To
Important: Liferay will support our API and resolve any issues and answer any questions having to do with the API itself or any other part of Liferay's software. Issues and questions regarding custom development may be...
Common Errors in Remote Staging in Liferay DXP
legacy Troubleshooting
This article documents the activation and setup errors in Remote Staging, and lists steps to resolve the issue or avoid it altogether. If users want to know about activating staging in general, please see Enable Remote...
JBoss Web 7.0.16 Memory Leaks
legacy Troubleshooting
There is currently a known issue for some Liferay customers using a clustered JBoss Web 7.0.16 Server (and previous versions) in which a memory leak occurs. According to the Red Hat JBoss Enterprise Application...
Common Errors When Applying CSS in DXP 7.0
legacy Troubleshooting
This article documents the CSS in Web Content Management and lists steps to resolve the issue or avoid it altogether. Resolution Error: CSS in the template is not applied to web...
Expando Permission Exception
legacy Troubleshooting
A user who is assigned to a role that can manage web content may encounter "Web Content is temporarily unavailable" error on the page. If the following error message shows up in the log, it means the user needs update...
Removing Older Versions of a Portlet When Deploying a Newer Version
legacy How To
This article describes how to have Liferay Portal undeploy and remove the previous version of the portlet before redeploying new version of the portlet. Resolution Liferay provides a portal.property to address this...
Remote Staging Setup for Liferay Portal and DXP
legacy How To
This article describes how to configure a basic remote staging setup on Liferay Portal and DXP. The troubleshooting guide at the end of the article pertains to Liferay Portal 6.2. Users who have upgraded to Portal 6.2 will...
Verifying Section 508 Compliance for Liferay Portal
legacy How To
The following article describes how to detect Section 508 Compliance issues. Section 508 is an, "Amendment to the United States Workforce Rehabilitation Act of 1973, which is a federal law mandating that all electronic and...
Connection/Authentication Errors When Sharing Widgets on External Sites
legacy Troubleshooting
When trying to share a Liferay portlet to an external site, users may encounter connection/authentication errors. Steps to Reproduce: Add Blog Portlet (or any portlet) to a page Add a...
ORA-00972: 'Identifier is too long_' Error When Deploying Notifications Portlet
legacy Troubleshooting
This article is a legacy article. It applies to previous versions of the Liferay product. While the article is no longer maintained, the information may still be applicable. The...
'IllegalStateException' Errors When 'layout.parallel.render.enable' is Set to 'true' in Liferay Portal 6.2 on Tomcat
legacy Troubleshooting
This article documents a known issue for users on Apache Tomcat 6.0.44, 7.0.69 or newer (including Tomcat 8) after Apache has issued a bug fix on those versions. When layout.parallel.render.enable=truehas been set,...
Providing User Data in SAML AuthnResponse Packets
legacy How To
SAML communication occurs via request and response packets between an identity provider and a service provider. This article addresses how to provide user data within the response...
Liferay's Clustering API
legacy How To
Liferay will support our API and resolve any issues and answer any questions having to do with the API itself or any other part of Liferay's software. Issues and questions regarding...
Patching a Liferay Cluster With No Down Time
legacy How To
This article describes steps for customers to patch Liferay instances in a cluster with no down time for the cluster environment. Known as a rolling change, there are limitations to...
Performance Issue With LDAP Imports When Using Oracle Database
legacy Troubleshooting
This article is regarding a performance issue that may surface when executing an LDAP import using the UserGroup method for a large amount of users. Specifically, the issue is that the...
Export Process Fails if the Asset Name Has a Forbidden Character
legacy Troubleshooting
This article documents a known issue in the export process if any asset has a forbidden character in the name. These characters are usually reserved for HTML and XML and thus should not be used. In the case of...
JSON Authentication for Custom Portlets
legacy Troubleshooting
Liferay will support our API and resolve any issues and answer any questions having to do with the API itself or any other part of Liferay's software. Issues and questions regarding custom development may be handled by...
Liferay Schema Encoding
legacy
The Liferay schema encoding should always match the encoding used in the database. One of the easiest ways to do this is to simply use UTF-8 across the board so that no issues arise....
Activating a Marketplace App Through a Proxy Server
legacy Troubleshooting
If a Marketplace app activation key is acquired via OrderId, the Liferay bundle will try to validate the key by accessing www.liferay.com. This is an issue if the server requires a forward proxy to access the...
Cursor Position Glitch Specific to Using CKEditor on Microsoft Edge
legacy Troubleshooting
This article documents a known issue for customers using CKEditor in Liferay Digital Experience Platform 7.0. When editing content that uses CKEditor—such as a Message Board thread—on a Microsoft Edge browser, you...
PNG Compatibility on Internet Explorer 11
legacy Troubleshooting
This article documents a known issue with PNG files that are uploaded to Document Library not displaying in IE11 with a DOM7009: Unable to decode image at URL in the console.  As a security measure, and to prevent...
Storing Lucene Indexes in Various Ways
legacy
This article documents how to change where the indexes are stored. Resolution Please see the excerpt from the portal.properties file about the lucene.store.type property: Designate...
Setting up Solr on Linux with JBoss
legacy How To
This is an introductory guide to setting up Solr and then switching Liferay Portal's indexing method to Solr. Keep in mind that this is only one step in creating a cluster for use with...