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Upgrading Liferay using a JNDI connection
legacy Troubleshooting
Issue When trying to upgrade a Liferay environment using a JNDI connection to the database the upgrade fails and produces errors.  Auto upgrade portal properties ("upgrade.database.auto.run=true" and...
Log4J 2 is required
legacy Troubleshooting
Issue When system starts, following error message is showed in the log: ERROR [Start Level: Equinox Container: 6841ecc3-6984-4344-8287-86848c86a132][Log4jConfigUtil:53] Log4J 2 <Configuration> is required...
Error updating DXP 7.4: Major upgrade finished with result failure
legacy Troubleshooting
Issue We are updating DXP 7.4 from Update-X to Update-Y following this article https://help.liferay.com/hc/es/articles/4415761553677 Also we followed this article too:...
Multiple Nullpointer warnings while upgrading in DDMFieldUpgradeProcess
legacy Troubleshooting
Issue Many warnings appears while upgrading Liferay DXP 7.4 from previous versions, affecting the DDMFieldUpgradeProcess (v4_1_0): INFO [main][UpgradeProcess:118] Upgrading...
Custom Service builder cannot satisfy some dependencies when Liferay-Require-SchemaVersion is not present or incorrect
legacy Troubleshooting
Issue Dependency issues when deploying a custom Service Builder module, because Liferay-Require-SchemaVersion is missing or not correct. Some issues are found after running ds:unsatisfied in the GoGo...
Error: Could not find or load main class when upgrading Liferay version using Upgrade Tool
legacy Troubleshooting
Issue When attempting to upgrade the Liferay version using the Upgrade Tool users are met with the following error message: "Error: Could not find or load main class [class name]", and the upgrade fails to...
SOAP service list API is exposed to non-authorized guest users
legacy Troubleshooting
Issue SOAP service list API found at http://[host]:[port]/api/axis is exposed to external guest users even with it configured to display locally only. The following property is set in portal-ext.properties:...
Is JDK 17 supported by Liferay?
legacy
Issue We would like to use JDK 17 but we see that it is not listed in the Compatibility Matrix Environment Liferay DXP 7.0+ Resolution JDK 17 is not supported as of yet. However, it is already being considered The same...
Manually Installing Liferay Connector to SAML 2.0
legacy How To
Issue We need to manually install and/or update the Liferay Connector to SAML 2.0. This is primarily done for security reasons, such as a Liferay bundle being firewalled off the internet.  Environment DXP 7.3...
StackOverflowError related to locales during upgrade
legacy Troubleshooting
Issue You might encounter an issue where you receive a StackOverflowError during your upgrade process, such as this: ERROR [main][ROOT:56] bundle com.liferay.portal.verify.extender:7.0.24...
Unable to see upload option under 'Talend' tab
legacy Troubleshooting
Issue The user is not able to see the upload option for the file in the 'Talend tab' of the job scheduler. Steps to reproduce: Start DXP server Navigate to Control Panel > Job Scheduler Click on the add button to...
The custom scheduler is not working after upgrading from 7.4 U62 to U90
legacy How To
Issue We have written a scheduler which works perfectly in 7.4 U62, but when we updated our bundle to 7.4 U90, it is not working.    Environment Liferay DXP 7.4   Resolution Due to the changes by LPS-176754, please adapt...
"HTTP/1.1 413 Request Entity Too Large" Error encountered when reindexing
legacy Troubleshooting
Issue We encountered the error below while reindexing:  Error reindexing all com.liferay.journal.model.JournalArticle for company: 10157 com.liferay.portal.kernel.log.LogSanitizerException: java.lang.RuntimeException:...
Error ORA-01461 and Oracle ojdbc11.jar version
legacy Troubleshooting
Issue During upgrade to DXP 7.4 using an Oracle database, some errors happen with this pattern: ... ORA-01461: can bind a LONG value only for insert into a LONG column_ ... Environment Liferay DXP 7.4 ojdbc11.jar...
Users are getting different behaviors when accessing different URLs as their virtual hosts
legacy
Issue The environment is set up so that 2 different domains are acting as their virtual hosts When a user accesses one domain and logs in, and then switches to the other domain name, they find that user sessions are...
AnalyticsEventModelImpl error during upgrade via Liferay Upgrade Planner
legacy Troubleshooting
Issue While upgrading using Liferay Upgrade Planner, the AnalyticsEventModelImpl.java class encounter some errors The following errors are readable:...
Where are the Fix Pack Releases for Liferay DXP 7.4
legacy
Issue We are not seeing any Fix Pack releases for 7.4 recently. Can we expect FPs for 7.4 or only Service Pack? Environment DXP 7.4 Resolution Starting with Liferay DXP 7.3 SP3 and above, we switched to an Update...
Which folders can be cleared in the Tomcat bundle while restarting Liferay?
legacy How To
Issue which folders can be cleared in the Tomcat bundle before restarting Liferay? Environment Liferay DXP 7.0 - 7.4 Resolution The following folders can be cleared: osgi/state {Liferay_home}/work {tomcat_home}/temp...
"No JSON web service action with path and method null for null" error when deploying service builder API
legacy Troubleshooting
Issue Service builder API appears to register but isn't accessible in some environments since it cannot be found. Logs show that the service successfully deploys but not able to find the service name in /api/jsonws page....
Strange sudden shutdown of the portal running on Apache Tomcat
legacy Troubleshooting
Issue Sudden shutdown with the following log snippet: INFO  [http-nio-8080-exec-325][SidemenuController:88] Enter in sidemenu as connected=false and isFirstConnection=false screenname=XXXXX flag=false...
ThemeServicePreAction Null Pointer Exception at startup
legacy Troubleshooting
Issue We always experience the following Null Pointer Exception at Liferay startup: Caused by: java.lang.NullPointerException     at...
Should LDAP verify that user images exist in the Document Library?
legacy
Issue Some user images are missing from my Document Library, but they still have references in the IMAGE table in the database. As a result, LDAP doesn't re-import the user images during an LDAP import. Should...
Headless API returns 20 entries on certain GET methods
legacy Troubleshooting
Issue Headless API only displays 20 entries on certain GET methods Environment Liferay DXP 7.4 Resolution The resulting 20 records is because of the default pageSize value. If you would like to adjust the number of records...
OAuth Error when trying to log in to Marketplace from Liferay DXP
legacy Troubleshooting
Issue Trying to log in to Marketplace from Liferay DXP (Control Panel > Marketplace > Purchased or Store) Getting the following OAuth Exception: ERROR [http-nio-8080-exec-6][PortletServlet:118] Unable to process...
Sometimes not getting full captcha text in the image
legacy Troubleshooting
Issue Full captcha is not visible sometimes, which degrades the user experience as the user needs to refresh the captcha image trying to get a full image in order to pass the captcha test. Environment Liferay DXP...
Azure Active Directory authentication between DXP and underlying database
legacy
Issue I have a question regarding regarding the SQL AAD Integrated authentication. Is it supported (or not) for ManagedIdentity?  Connect using Azure Active Directory authentication - JDBC Driver for SQL Server | Microsoft...
java.util.zip.ZipException: Invalid CEN header (invalid zip64 extra data field size) when starting dxp using JDK 11.0.20
legacy Troubleshooting
Issue Start DXP against JDK 11.0.20, the following error is reported in the log: ERROR [main][ModuleFrameworkImpl:417] null org.osgi.framework.BundleException: Error occurred installing a bundle. at...
I cannot update the Payment status of an Order through PATCH request
legacy Troubleshooting
Issue Order Payment status does not change after sending a PATCH request, for example: { "paymentStatus": 1 } Environment Liferay DXP 7.4 Resolution The observed behavior is a known bug which is addressed...
The Look and Feel Configuration is not accessible for Remote Apps
legacy Troubleshooting
Issue After creating and deploying a Remote App onto a Widget Page, the Look and Feel configuration for the deployed app is not accessible (as seen in the following image): Environment Liferay DXP 7.4 Resolution Upgrade...
SchedulerEngineHelper changes
legacy How To
Issue The register() and unregister() methods have been removed from SchedulerEngineHelper therefore you might encounter some issues in your code after you upgrade to a recent version Environment Liferay DXP 7.4...
Can we set different instance configurations on sites?
legacy
Issue Can we have different instance level settings like One-Time-Password or Multi-Factor Authentication configurations applied on different sites in the same virtual instance? Environment DXP 7.3+ Resolution The...
Is API versioning supported in Liferay headless Framework
legacy
Issue Is API versioning supported in Liferay headless Framework? Environment Liferay DXP 7.3 Resolution API versioning is supported in Liferay Headless Framework. As an example, there're two versions of the...
ERROR: aggregate functions are not allowed in UPDATE Position: 54 when upgrading a PostgreSQL database
legacy Troubleshooting
Issue During the upgrade progress to 7.4 a fatal error occurs in process com.liferay.portal.upgrade.v7_4_x.UpgradeCompanyId: INFO  [main][UpgradeProcess:145] Failed upgrade process...
License Key CPU count on containers
legacy Troubleshooting
Issue The container views the total cores of the Host and gives an error that the CPU count has been surpassed when deploying Liferay on a containerized solution, having licensing for a specific amount of...
Calling OSGI Service in fragments
legacy How To
Issue Is there an option/API available to call OSGI Services directly in fragments like it's possible using serviceUtil and staticUtil? Environment DXP 7.4 Resolution Yes, you can obtain this by...
Template to be part of VCS
legacy How To
Issue We are using Github as VCS for our modules and themes code. Structure and Template changes are done manually on the server and they are moved to next server either by export-import or we have to again make the...
FrameworkEvent ERROR when deploying Liferay to WebSphere
legacy Troubleshooting
Issue After an upgrade from 7.4 U69 to U73, the following errors are seen when deploying Liferay to WebSphere: ERROR [Framework Event Dispatcher: Equinox Container:...
Model Listener cannot record an occurrence for user assignment in a password policy
legacy Troubleshooting
Issue Unable to record audit records using the add association method in either the user listener or the password policy model listener when a user gets assigned to a password policy. Environment DXP 7.4...
API versioning in Liferay Headless
legacy
Issue Does Liferay Headless framework support API versioning? Environment DXP 7.3 Resolution Liferay Headless framework does support API versioning. With the combination of this GitHub...
React widgets take more than 10 seconds to load on page
legacy Troubleshooting
Issue React widgets that have files caching in the browser take 10+ seconds to load. Environment DXP 7.3 Resolution Using Webpack instead of NPM Bundler may help with this performance issue. Having only...