Commerce - Users with membership to the same account cannot view each other's orders

Issue

• I can't view an order made by another member of the same account
  
  Sample scenario:
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  Setup
  1 Minium Site (Title: MiniumABC)
  1 Account (Title: AccountABC)
  2 Users (User A) + (User B)
  - both users have MiniumABC membership
  - both users have AccountABC membership
  
  Issue
  'User A' logs in and using 'AccountABC' places an order
  'User B' logs in but cannot view the order placed by 'User A'
  
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Environment

• DXP 7.3 + Commerce 3.0

Resolution

• Configure 'AccountABC' so the users are both 'Buyers' (Buyer Role).
  
  Note: Without this configuration any user who is not a 'Buyer' will not have permissions to view the account orders.
  
  Configuration to give access to User B
  
  1. Within the MiniumABC site > Click: Account Management
  
  2. Click: AccountABC > Click: Members
  
  3. For the 'User B' entry > Click: 3-ellipses > Click: View > Click: blue Roles button
  
  4. Checkmark 'Buyer' from the User Roles list > Click: Done
  
  
  
  Checkpoint: Navigate to AccountABC > Click: Members - both users have the 'Buyer' role:
  
  
  
  5. Login as User B > Navigate to MiniumABC > Click: Placed Orders - User B now sees the order placed previously by User A:
  
  
  

Additional Information

• For more information on the Buyer role, please visit Commerce Roles Permissions Reference
• For more articles on Commerce please visit our Help Center