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Liferay Cloud Support FAQs

Official Documentation

Liferay Cloud Support FAQs Here are the answers to common questions pertaining to Liferay Cloud Support. Why isn't Liferay Cloud open source? Liferay is an open-source company, with open-source...

Disaster Recovery Overview

Official Documentation

Disaster Recovery Overview Liferay Cloud offers two strategies for disaster recovery: Automatic and Cross-Region. Automatic Disaster Recovery Strategy Liferay Cloud performs automatic disaster...

Troubleshooting Tools and Resources

Official Documentation

Troubleshooting Tools and Resources When you have an issue with your site, you need tools to diagnose and resolve technical issues quickly. Liferay Cloud provides you with tools and resources for...

Liferay Cloud Maintenance and Release Schedule

Official Documentation

Liferay Cloud Maintenance and Release Schedule Liferay SaaS and PaaS both have weekly maintenance and release schedules. Liferay Cloud uses a transparent and predictable release cadence so you can...

Creating Thread and Heap Dumps

Official Documentation

Creating Thread and Heap Dumps When you are experiencing issues with your Liferay service's performance, you may need to take thread or heap dumps to help you or Liferay Cloud Support optimize your...

Enabling Glowroot on PaaS

Official Documentation

Enabling Glowroot on PaaS Liferay DXP 2023.Q4+/Portal GA100+ Glowroot is included with Liferay in the /opt/liferay/glowroot folder. Glowroot stores profiling and transaction data on the...

Maintenance and Downtime

Official Documentation

Maintenance and Downtime Sometimes, big changes in the underlying infrastructure of a project may cause downtime. When planning for these changes, you can enable maintenance mode to redirect...

Liferay Cloud Platform Status

Official Documentation

Liferay Cloud Platform Status The Liferay Cloud Platform is comprised of multiple systems. Users can view the status of Liferay Cloud Platform systems, incident history, and planned maintenance...

Self-Healing

Official Documentation

Self-Healing The self-healing functionality of Liferay Cloud detects if a service or application has become unresponsive and automatically initiates procedures to recover the unresponsive service....

Troubleshooting Services

Official Documentation

Troubleshooting Services Services are the core of a Liferay Cloud environment. This article covers troubleshooting techniques that can be used to investigate and address issues that may arise with...

Tuning Security Settings

Official Documentation

Tuning Security Settings Here are a list of best practices for tightening and maintaining your Liferay PaaS project's security, including networking practices, data security, and general security...

Reading Liferay Cloud Service Logs

Official Documentation

Reading Liferay Cloud Service Logs Environment logs are crucial for diagnosing and resolving technical issues in a project. Liferay Cloud provides a variety of environment logs that users can...

Shell Access

Official Documentation

Shell Access The command-line tools in Liferay Cloud contribute to the developer's workflow by delivering speed, control, traceability, scripting, and automation capabilities. Shell access makes it...

Information Security and Liferay Cloud

Official Documentation

Information Security and Liferay Cloud Liferay publishes its security practices, compliance information, and supporting documentation in the Liferay Trust Center. For additional details about...

Managing Secure Environment Variables with Secrets

Official Documentation

Managing Secure Environment Variables with Secrets Secrets allow you to securely store variables for any environment within Liferay Cloud. Whereas any user with permission to view your Liferay...

Web Application Firewall

Official Documentation

Web Application Firewall Liferay Cloud 5.x.x Liferay Cloud includes a web application firewall called ModSecurity. It inspects requests sent to the web server against a predefined set of custom...

Updating Services in Liferay PaaS

Official Documentation

Updating Services in Liferay PaaS Liferay PaaS provides a robust framework for achieving a highly efficient Continuous Integration/Continuous Deployment (CI/CD) strategy. With Git and Jenkins...

Build Retention Policy

Build Retention Policy The Liferay Cloud console displays your builds on the Builds page, so you can deploy them to your services whenever needed. However, only the most recent 1,100 builds remain...

Deploying Changes via the CLI Tool

Official Documentation

Deploying Changes via the CLI Tool With the CLI tool, you can directly deploy local project changes without triggering a Jenkins build or using the Liferay Cloud Console. This tutorial walks...

Ignoring Files and Folders

Official Documentation

Ignoring Files and Folders Liferay Cloud allows subscribers to determine which files and folders should be ignored before deploying a service. This is done by creating a .lcpignore file and placed...

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