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Language Override key are not reflecting on other Nodes
legacy Troubleshooting
Issue In the clustered environment, when the user creates a new language override key on one node, it is not displayed on other nodes. Steps to Reproduce: 1. Start a two-node cluster of Liferay 7.4. 2. In one node, navigate to Control Panel→ Language Override and create a language...
Does Liferay support Enums as Request Parameters?
legacy
Issue We have a custom module that was created using a REST Builder Template and have observed that our query parameters are not functioning correctly after setting an enum. We tried executing through both Postman and the Liferay API Explorer, but it does not work as expected. ...
Java EL Expression Performance Issue after Upgrade
legacy Troubleshooting
Issue I recently updated to Liferay 7.4 and I'm seeing performance issues. I have custom JSP files with EL Expressions (expressions like ${expressionName}) deployed. In thread dumps taken during the performance issues, and I see a large number of threads that are in the BLOCKED state...
Email notification using incorrect SMTP server in Virtual Instance
legacy Troubleshooting
Issue When using virtual instances with separate SMTP server configurations, email notifications are sent using the SMTP server of a different instance instead of the correct instance's SMTP server. Environment Liferay DXP 7.4 Resolution To resolve this behavior, open a help center...
Non-Productive Nodes can see Productive Nodes after switching to JDBCPing
legacy Troubleshooting
Issue In the context of having the Non-Productive environment and the Productive environment within the same network, there are MergeView traces in logs where nodes from non-productive and productive environments appear altogether after switching to JDBCPing. Environment Quarterly...
The Minification of JS Files are Being Downloaded as Separate Files to the Browser
legacy
Issue Whenever we deploy an NPM portlet (Angular / React), it does not do the minification of js files it has in the package.json file and rather they are downloaded as separate files to the browser which is impacting my application performance. Is there a solution to this? Environment...
Can We Use Different JDKs for Elasticsearch and Liferay Containers?
legacy
Issue We are running Liferay w/ Elasticsearch and have observed that the specific versions are compatible only with different JDKs. How does this work? Can we use two different JDKs per container? Environment DXP 7.4 Resolution Yes, that is correct. Using different containers and...
Getting the error 'no schema has been selected' while setting up the connection between Liferay portal and the PostgreSQL database
legacy Troubleshooting
Issue It was observed that as soon as the Liferay portal starts creating tables and populating with default data (in the new PostgreSQL 15.2 database), the below error prevents it from doing so: ERROR: no schema has been selected to create Environment Liferay DXP 7.4 Resolution The error...
ReadCount column removed from DLFileEntry table
legacy
Issue We are upgrading from Liferay DXP 7.0 to 7.4 and noticed that the ReadCount column of the DLFileEntry table has disappeared post-upgrade. Could you please provide us with some information how this column is migrated and where/how the data is kept in Liferay DXP 7.4? Environment...
Not able to change the change the Hello World in Client extension
legacy
Issue Javascript client extension is not working, which can change the Hello World! text with Hello UserName! when the user deploys the below Liferay sample module:...
Set up the Apache web server and connect it to Tomcat-based Liferay using mod_jk
legacy How To
Issue How can we install an apache web server and connect the same with the application server over a Linux-based operating system? Environment Liferay DXP 7.4 Resolution The following are the steps that will help you set up the Apache web server and connect it to Tomcat-based Liferay...
Getting java.lang.StackOverflowError when starting the server after applying patch
legacy Troubleshooting
Issue While performing an upgrade to the Liferay 7.0 environment (applying the patch), the server is not starting and the following error is observed: SEVERE [localhost-startStop-1] org.apache.catalina.core.ApplicationContext.log StandardWrapper.Throwable java.lang.StackOverflowError at...
"No JSON web service action with path /assetcategoryproperty/get-category-properties and method null for null" when upgrading to 7.4
legacy Troubleshooting
Issue After upgrading Liferay to DXP 7.4, I encountered multiple errors in the logs related to the get-category-properties method: 2024-01-31 00:01:37.016 ERROR [https-jsse-nio-443-exec-80][JSONWebServiceServiceAction:117] No JSON web service action with path...
Encountering LPKGBundleTrackerCustomizer Rollback bundle installation error
legacy Troubleshooting
Issue The following error is encountered in the logs after installing fixpack-1 on Liferay DXP 7.2 GA1 ERROR [ModuleFramework-Static-Bundles-1][LPKGBundleTrackerCustomizer:344] Rollback bundle installation for [] java.nio.file.NoSuchFileException:...
Error upgrading from a Quarterly Release due to a "1_WAR_lcsportlet"
legacy Troubleshooting
Issue Our terminal is populating the following errors: ERROR [main][DBUpgrader:70] com.liferay.portal.kernel.upgrade.UpgradeException: java.sql.BatchUpdateException: (conn=574269) Data too long for column 'name' at row 1 After conducting a further investigation, the portlet that is...
Incorrect time displayed for all-day events
legacy Troubleshooting
Issue When the "All Day" checkbox is selected and saved in the Calendar widget, default times are shown when the event details are opened. This behavior is unexpected, as the start and end times should not be displayed when the event is set to "All Day". Environment Liferay DXP 7.4...
Upgrading to Quarterly Release 2024.q1.1+ fails with a Duplicate entry in v3_4_1.LayoutFriendlyURLEntryUpgradeProcess#doUpgrade error
legacy Troubleshooting
Issue I tried to upgrade to the Quarterly Release 2024.q1.1. However, the upgrade fails with the following error in the log: Duplicate entry in v3_4_1.LayoutFriendlyURLEntryUpgradeProcess#doUpgrade  Environment Below Liferay DXP 7.4 Quarterly Release 2024.q1.6 Resolution This upgrade...
Glowroot page broken using a custom portal context
legacy Troubleshooting
Issue If we define a context other than ROOT in our portal, for example myportal, the Glowroot administration pages are not displayed or are displayed with visual errors. Environment Liferay DXP 2023.Q4 Resolution Currently, to use Glowroot with a custom context other than ROOT, it is...
Liferay hard session timeout
legacy
Issue Is there any configuration available in Liferay OOTB (out-of-the-box) for forcing logout users after 4 hours? Environment Liferay DXP 7.2 Liferay DXP 7.3 Liferay DXP 7.4 Quarterly Release Resolution A session is considered active as long as a user is interacting with the server...
Custom login page redirection with child page
legacy Troubleshooting
Issue The properties: "auth.login.site.url=/sign-in", "auth.login.url=/sign-in" are not working for the custom login page redirection if a user is working with child pages who does not have Guest user’s VIEW permission.   Environment Liferay DXP 7.4 Resolution This behavior is considered...
Filter option under Content exports all data
legacy Troubleshooting
Issue Under Content, filtering the data based on the available options exporting all the data. Environment Liferay DXP 7.x Resolution While exporting, the contents are filtered based on the date range but if all the pages are selected to export, we would end up seeing all the assets...
How to monitor who and what deleted pages or any data
How To
Issue I would like to check who and what deleted pages or data from the Liferay system. Environment Liferay DXP 7.3 Liferay DXP 7.4 Resolution There are two ways of checking who and what deleted data: 1. From the UI by utilizing the Audit option, by going to the main menu on the upper...
The Sort widget does not return accurate results on the first try
legacy Troubleshooting
Issue Some inconsistencies in the sort widget's behavior Steps to reproduce: 1) Create 3-4 web contents with the keyword 'test' at different time intervals to see the time difference in their creation. 2) Create a widget page 3) Drag and drop the 'Search Bar', 'Search Result', and 'Sort'...
Configuration to disable download does not work for MHTML files
legacy
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue We applied the settings indicated in the article Document that is downloaded instead of previewed in the browser for MHTML files, but...
Elasticsearch cluster health status is Red
legacy Troubleshooting
Issue The elasticsearch server cluster health status is red with the below error in the logs elastic search logs and noticed the below information. Failed to execute phase [query], all shards failed Failed to execute phase [query], all shards failed high disk watermark [90%] exceeded […]...
Import failed with duplicate layout page template
legacy Troubleshooting
Issue The import process failed with the below error 2023-01-02 06:33:32.734 [liferay/backgroundtask-4] com.liferay.exportimport.internal.lifecycle.LoggerExportImportLifecycleListener.onStagedModelImportFailed(LoggerExportImportLifecycleListener.java:399) : Staged model {class:...
Documents without guest permissions are downloadable
legacy
Issue The document is stored in the browser cache and can be downloaded again without the user being logged in Steps to reproduce: 1. Upload a text file document 2. Change permission, revoke guest view 3. Click on the resource in the document library and download the text file 4....
I want to restrict access to certain documents to a single user
legacy How To
Issue I am using Documents and Media to upload files. Some of the documents must be restricted for a single user. The user must access a list of documents that only he/she is able to see. Environment Liferay DXP 7.2+ Resolution By default, Liferay DXP has a role-based permissions system....
Fragment with a dropzone doesn't work with the original dropzone in the master page
legacy Troubleshooting
Issue If we create a fragment with the tag <lfr-drop-zone> and include it in a master page, when dragging the original dropzone to the fragment it is not possible to include other components in this area. Environment Liferay DXP 7.4 Resolution This is a known issue reported...
Clarification on Access to Old Logs on Liferay PaaS
legacy
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue This article is intended to expand on and clarify the definition in regards to Old Logs on the Platform Limitations of Liferay PaaS,...
After upgrading from 6.1 or 6.2 version, webforms widget is missing
legacy
Issue We have upgraded from Liferay Portal 6.1 or 6.2 version to DXP In this DXP 7.3 version, the Web Forms widget is missing and nothing is displayed in its location ( web-forms-portlet is unavailable) Environment Upgrades from Liferay Portal 6.1 or 6.2 to DXP 7.0, 7.1, 7.2, 7.3 or 7.4...
Unable to search with rupee or any other currency
legacy
Issue Steps to reproduce: 1. Create a sample web content with the rupee or any other currency symbol in the content. 2. Try to search with just the currency symbol i.e. rupee or any other currency symbol. Expected Behaviour: Show the contents with the currency. Actual Behaviour: Showing...
How to achieve antivirus scanning for file uploads to Documents and Media in an Liferay PaaS environment?
legacy How To
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue I'd like to have the DXP functionality described at...
"Not Found" message on the details page of a product when its localization differs from the user's localization
legacy Troubleshooting
Issue When a product is created, the product localization is set to Default Catalog language (e.g.: en_GB) If a user with a different localization setting (anything other than en_GB in this example) accesses the product, the user will navigate to the details page of the product and...
How to replicate a production environment into a non-production one?
legacy How To
Issue In order to test new developments, we want to set up a test environment that is a copy of the production environment to confirm that we will not have problems in the subsequent deployment in production. How can we approach this operation? Do you have any official guide for this or...
java.lang.ClassCastException: class com.liferay.util.axis.SimpleHTTPSender cannot be cast to class org.apache.axis.Handler error when using axis library to call an external web service
legacy Troubleshooting
Issue We have implemented a custom code in an OSGi module that uses the Apache Axis client and is trying to invoke an external SOAP web service. When we try to call the external service, a ClassCastException error is produced inside the Axis Library: Caused by:...
Asset Publisher Page selector doesn't work
legacy Troubleshooting
Issue When I try to change the Page number in the combo box of the Asset Publisher, It always remains on the same page. Environment Liferay DXP 7.2 Fix Pack 14 or below Liferay DXP 7.3 Fix Pack 2 or below Resolution For Liferay DXP 7.2, please install Liferay DXP 7.2 Fix Pack 15+; For...
Fragment and page templates with Japanese titles fail to export.
legacy Troubleshooting
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation...
How to display a video from Documents and Media onto a page using the Video Widget
legacy How To
Issue We want to add a video from Documents and Media onto a page using the video widget. However, the Video Widget requires a URL.  Environment DXP 7.3, DXP 7.4 Resolution Here are the steps to displaying any video from your Documents and Media Library unto a Page, using the Video...
Does Liferay support AngularJS?
legacy
Liferay Support does not recommend or endorse specific third-party products over others. The information provided about products not created by Liferay is for reference purposes only, and any implementation of these principles will be at your team's discretion. Issue Are AngularJS...
Error when updating SEO information after changing localization language
legacy Troubleshooting
Issue It is not possible to update SEO settings after changing the portal language.  The message Error: Your request failed to complete is reported in the UI and we see the following error in the log: No render mappings found for MVC render command name '/layout/edit_seo' for portlet...
Is there a max file size limit for the Large File Uploader?
legacy
Issue Is there a file size limit for the Large File Uploader? What is the max file size I can upload to the Large File Uploader? Environment Liferay Support Resolution There is no max file size limit However, uploads can fail if you are connected via wifi and upload a very large file...
How to update moment.js library
legacy Troubleshooting
Issue For security reasons we need to update the moment.js library from version 2.24.0 to version 2.29.4 How do I update the moment.js library in Liferay DXP? Security vulnerabilities in moment.js 2.24.0: CVE-2022-31129, CVE-2022-24785 Environment Liferay DXP 7.1+ Resolution The...
Unable to add the product with promotion to the cart
legacy Troubleshooting
Issue Steps to reproduce: 1. Start Liferay DXP 7.4 2. Create a new site by using the 'minium site template'. 3. Navigate to Promotions and add the promotion to a product. 4. Navigate to Accounts > Create an account. 5. Navigate to the catalog Page and select the account. 6. Add any...
com.liferay.portal.kernel.exception.NoSuchResourcePermissionException: {companyId=20100, name=com.liferay.translation.en_US, primKey=com.liferay.translation.en_US, scope=4}
legacy Troubleshooting
Issue When we open "Site Builder" => "Pages" the following error is thrown and site pages are not displayed: com.liferay.portal.kernel.exception.NoSuchResourcePermissionException: {companyId=20100, name=com.liferay.translation.en_US, primKey=com.liferay.translation.en_US, scope=4} at...
Widgets don't have all configuration options when using a custom theme
legacy Troubleshooting
Issue After applying a newly created theme to the Look and Feel of a Site's pages, I can only see Permissions and Configuration Templates when trying to configure a widget. Environment Liferay 7.4 Resolution When creating a theme, the portlet.ftl is slightly different from the Classic...
Related Assets widget not showing articles from other sites.
legacy Troubleshooting
Issue Expected Result - When I add an asset to the Related Assets widget all related assets from the main Asset Publisher are visible in the widget. Observed Result - The Related Asset widget only shows related assets from the current site. However, on the Asset Publisher widget, related...
Can I use ModelDocumentContributor for journal articles (web contents)?
legacy
Issue The ModelDocumentContributor interface is used by many entities in Liferay to customize index and search operations. Can it be used to customize indexing and search for journal articles (web contents)? Environment Liferay DXP 7.2, 7.3, 7.4 Resolution Up until DXP 7.3, Journal...
How to install Elasticsearch plugins in offline mode
legacy How To
Issue Sometimes customers don't have internet connection on their Production environments and want to install in offline mode the required Elasticsearch plugins: analysis-icu, analysis-kuromoji, analysis-smartcn, analysis-stempel Environment DXP 7.0 or higher Resolution We will take...
JournalArticleLocalServiceUtil.updateArticle(JournalArticle) does not update the translation of my Web Content's title programmatically
legacy Troubleshooting
Issue The direct modification of the title through JournalArticle object by manipulating the titleMap variable does not alter the Web Content's title when calling JournalArticleLocalServiceUtil.updateArticle(JournalArticle). Environment Liferay DXP 7.1+ Resolution The following methods...
Liferay UI Panel - collapsed attribute by default
legacy Troubleshooting
Issue After trying to use Liferay UI panels in a default collapsed state, the attribute does not seem to be working. If I put the following example code in a widget template the panel will appear as extended by default. According to the tld if defaultState and state are not "open" then...
Non-localizable fields default language
legacy How To
Issue In which language are the web content non-localizable fields displayed? Environment DXP 7.4 Resolution By default, the non-localizable fields will allow you to enter the translation only for the site's default language. However, it is possible to change the default language of the...
Site Friendly URL not available
legacy Troubleshooting
Issue I try to change the friendlyURL of one site to "site01" and I can't, it returns the error: Error: Please enter a unique friendly URL. Site and site01 site01 have the same friendly URL. Checking the rest of the sites, none of them are using this friendlyURL, why is it not available?...
Portlet options lost after upgrading to 7.4 U51+
legacy Troubleshooting
Issue After upgrading to 7.4 Update 51+, the Export/Import, Configuration or Remove portlet options are lost. This error does not happen if the Classic Theme is applied. Environment Liferay 7.4 Update 51+ Resolution If we have a custom theme applied, we need to update the...
Webhooks not being created with GitLab due to GitLab connection to Jenkins
legacy Troubleshooting
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue Webhooks are not being created when trying to connect a GitLab Repository with Jenkins  Based on the error seen in the logs, the...
How can I see the number of all visits in Analytics Cloud?
legacy
Issue In the Analytics Cloud, we only see 'unique visitors' and not all visitors. Is it possible to see all visitors' data with Analytics Cloud? We would like to see the total number of visits on the site. Environment Liferay Analytics Cloud Resolution This feature has not been...
Button '-' doesn't work when creating a structure with repeatable field
legacy Troubleshooting
Issue When clicking on the '-' button, the field should be deleted Steps to Reproduce: 1) Navigate to Content & Data > Web Content > Structures. 2) Create a new structure as follows: Field 1 Type: Text Localizable: Yes Repeatable: Yes Field 2 (this field must be inside the previous...
Order Id is not searchable on 'On-Order' Tab in Inventory portlet
legacy Troubleshooting
Issue Steps to reproduce: 1. Start Liferay DXP 7.4. 2. Navigate to Catalog Page > Account Management. 3. Create a business account and place 2-3 orders individually. 4. Navigate to inventory and go inside the placed order SKU. ( for ex: MIN 55861) 5. Navigate to the On Order Tab and...
Duplicate product name is not saving
legacy Troubleshooting
Issue Steps to reproduce: 1. Start Liferay DXP 7.4 2. Navigate to any existing product. 3. Click on the ellipsis action button > Duplicate > Provide any name to the product. 4. Choose catalog from the drop-down. 5. Click Save. Expected Result: The duplicate product must be created with...
jodd.bean.BeanException is thrown when user clicked on 'Submit for publication' inside discount portlet
legacy Troubleshooting
Issue Steps to reproduce: 1. Start Liferay DXP 7.4 2. Navigate to Control Panel > Applications > Workflow > Process Builder > Configuration > Edit Commerce Discount and apply Single Approver workflow. 3. Navigate to Control Panel > Commerce > Pricing > Discount > Click on Add Button >...

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