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Troubleshooting Adaptive Media Issues
legacy Troubleshooting
This article is designed to help with troubleshooting Adaptive Media issues. Adaptive Media detects the device capabilities of the visitor and automatically delivers an appropriate scaled and optimized version of your stored media. Q1. "What happens if the adaptive media process gets...
"Illegal Access" Warning while using JDK 11
legacy Troubleshooting
Description If you are using JDK11, you may receive the following error: WARNING: An illegal reflective access operation has occurred WARNING: Illegal reflective access by com.liferay.petra.reflect.ReflectionUtil...
Differences Between Adaptive Media Settings and Browser Dev Tools
legacy
This reference article is for customers who design and troubleshoot their web pages using Liferay DXP's Adaptive Media functionality. Frequently, content creators inspect their web pages using tools built into their browser for various reasons. They want to see that all their web...
LCS boot delegation property on WebSphere breaks the embedded Elasticsearch 6.5 in DXP 7.1 FP5
legacy Troubleshooting
This article documents a known issue with the embedded Elasticsearch 6.5 Connector. Elasticsearch 6.5 is now the default embedded ES connector in DXP 7.1 after applying DXP 7.1 Fix Pack 5. It was discovered that after applying FP5, there is a startup error in platforms deployed on...
Language Coverage
legacy How To
This article describes and provides links for: Our language / translation coverage documentation How to customize language keys / translations in your Liferay platform. How to contribute to languages outside of subscription coverage Resolution 1. Language Coverage For a description of...
Liferay Digital Experience Platform 7.2
legacy
Thank you for choosing an Enterprise Subscription to Liferay Digital Experience Platform 7.2. Liferay DXP 7.2 allows you to create and connect personalized digital experiences across web, mobile, and connected devices. Liferay Digital Experience Platform 7.2 provides a dynamic module...
How to Navigate the Liferay Help Center
legacy
The Liferay Help Center is our new site for all things related to our Liferay Customers. You’ll be able to find documentation for specific products, simpler navigation and so much more to enhance your experience with your Liferay subscription. You can access the Help Center by going to...
Deployment of SAML plugin does not display SAML admin screen
legacy Troubleshooting
Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us. Event/Use Case I downloaded the "Liferay Connector to SAML 2.0" from...
Extra HTML tag in the Source Code in Web Content Articles
legacy Troubleshooting
This article documents a known issue and also a workaround in the Adaptive Media functionality. Liferay DXP 7.1 uses Adaptative Media to manage thumbnails and previews. It was discovered that after applying Liferay DXP 7.1 Fix Pack 1, a &imagePreview=1 tag appears at the tail end of the...
Configuring Liferay's LDAP Settings to Import Users
legacy How To
This article shows basic configuration of how to setup Liferay to import users from an LDAP server through the graphical user interface. Resolution Please note that the Control Panel interface changes from Liferay Portal version to version. The exact steps for accessing the Control Panel...
Reordering Pages That Have Page Types That Are Links to Pages
legacy Troubleshooting
When reordering pages, pages that use the "link to page" type will not be reordered. Resolution This issue is resolved by utlizing the following portal property: layout.first.pageable[link_to_layout]=true Additional Information LPS-49604 LPS-7985, content:...
Help Center Project Details
legacy
On the Project Details page you can manage certain information related to your Liferay Subscription. This can be accessed in our Help Center by going to the Mega Menu > Project Details (you will find it on the right side of the menu). Environment Configuration The overview page will show...
Known Issues for Kaleo Workflow Designer's Diagram View
legacy Troubleshooting
By default, the Kaleo Forms EE plugin comes with the Kaleo Workflow Designer feature. This feature helps streamline the creation of workflow definitions and empower more users to create custom workflows. Inside the Kaleo Workflow Designer, there is one graphical view and this drag and...
Using Shibboleth 3 as IdP + SAML Integration
legacy How To
Liferay Support does not recommend or endorse specific third-party products over others. Liferay is not responsible for any instructions herein or referenced regarding these products. Any implementation of these principles is the responsibility of the subscriber. This article documents a...
Search/Article Tool
legacy How To
Searching is something that has always been a priority for our Subscribers. We wanted to make it efficient as well as a simple process. After logging into Help Center, you’ll find that there is a search bar front and center of the home page. Our goal is to provide our Subscribers with...
How to Adjust Notifications in the Out-of-Box Single Approver Workflow
legacy How To
Workflow app comes with the Single Approver workflow out-of-the-box. You can tailor it to your liking and change how it works for you. Here is an example of how to adjust Single Approver workflow's notifications so that it only sends notifications to specific role groups. Resolution From...
Help Center Ticket Creation Process
legacy How To
For Best Practices on creating support tickets, please see HERE To access the ticketing home page, you will need to log into the Help Center. After doing so, there are two access points to get to the ticketing home page. On the far right side of the mega menu, there will be a link...
Analytics Cloud Account Security Questions
legacy
Issue Is connection to IdP-Systems supported? For example: connect by SSO with OAUTH/SAML? Is it possible to restrict access to the Liferay Analytics Cloud portal by IP address? So only users from our internal VPN could access Liferay Analytics Cloud’s portal. What steps have been taken...
HTML tag can not be interpreted in form fields
legacy Troubleshooting
Issue HTML code won't be interpreted in the body text of the form fields. Environment DXP 7.1 Resolution To change the size and style of the text you input, you can use the Alloy Editor that comes with Liferay., content:...
Cannot list web content templates
legacy Troubleshooting
Issue After upgrading to Liferay DXP 7.4, the web content templates cannot list in the pop-up window when trying to add new web contents.  The error message is like below: ERROR [http-nio-8090-exec-2][LiferayMethodExceptionEventHandler:42] Unable to execute method processMax...
How to find all the invalid references in Web Content and Blog entries?
legacy
Issue We want to check if there are invalid references in all our web content articles and blog entries. There is a possibility to check web content articles with the class ModelValidatorUtil using a Groovy script. com.liferay.portal.validation.ModelValidatorUtil.validate(journalarticle)...
Analytics Cloud invitation e-mail does not arrive to a group address/email list
legacy Troubleshooting
Issue I invited a few group emails but none of the group members has received a workspace invitation email. What should we do? Environment Analytics Cloud Resolution Check if other emails can be received that are sent to those email addresses. Check if an individual can be added to the...
"My Profile" is visible under the User Badge when there is no user profile page
legacy Troubleshooting
Issue After disabling automatically generated user profiles, "My Profile" is still listed under the user badge. This can occur when there is no user profile after being disabled through any of the following settings. The My Profile link should not be displayed with any of these settings...
Notification when subscribing to stand-alone Web content
legacy
Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us. Issue If a user subscribes to a piece of Web content, what actions are notified...
Fragment Menu difficult to Display
legacy Troubleshooting
Issue In 7.4, A widget nested inside of a grid widget requires hovering your cursor over a very small area of the page in order to display the kabob/configuration menu Environment 7.4.x Resolution Update to 7.4 u50+ Additional Information LPS-167430, content:...
Service builder error during build task
legacy Troubleshooting
Issue With Liferay Workspace U47+, service builder fails at build task with error similar to: error: method getResult in interface FinderCache cannot be applied to given types; ... required: FinderPath,Object[],BasePersistence<?> found: FinderPath,Object[] reason: actual and formal...
The already selected text colour is overridden when changing the text style in fragment's rich text editor
legacy Troubleshooting
Issue When we edit a fragment (e.g. paragraph) with the rich text editor on a content page and change the text style of a previously coloured/formatted text section, the colour is lost. As an example: We change the format of the text e.g. set colour to Danger. See the text becomes red....
Account Member cannot see Open Carts
legacy Troubleshooting
Issue 1) Create a new site with Minium Template 2) Go to Control Panel > Users 3) Create a new user (User A) 4) Go to Control Panel > Account 5) Create a new Account and assign the Administrator and User A to the account 6) Go to Catalog with the Administrator 7) Add some items in the...
Are security audits performed on NginX?
legacy
Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us. Issue Are security audits performed on NginX? Environment DXPC solution No...
Calculation field of a form allows editing after defining some rules
legacy Troubleshooting
Issue After creating a form with 3 Numeric fields and one of them being only for calculation purposes, you are able to edit this calculation field without any blocker from the system that would prevent it from being edited. This was not possible to do back in 7.2. Steps to reproduce:...
Calculation rule of a form doesn't work if one field is hidden
legacy Troubleshooting
Issue When creating a form in DXP 7.4 and doing the steps below, the calculation field does not populate itself if the inserted number is different than 10, this prevents the second field from showing up and with that, the calculation is not performed. Steps to reproduce: Create a new...
Why is web content search not working based on keyword relevance?
legacy Troubleshooting
Issue When using Liferay 7.0 or 7.1 inside the Web Content Administration the default search results for a speciifc web content keywords are returned based on modified date and not relevance.        Environment Liferay 7.0 Liferay 7.1 Fixed: Liferay 7.2 Liferay 7.3 Liferay 7.4  ...
The "Go to Site" button on the product menu is not displayed
legacy Troubleshooting
Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us. Issue The "Go to Site ("Home" in DXP 7.3 and later)" button on the product menu...
Behavior when a session expires while posting on the bulletin board
legacy
Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us. Issue What happens if I am editing a thread or message on the BBS widget and...
Password syntax check "Allow words in dictionary" in password policy settings
legacy
Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us. Issue There is a feature in the sword syntax check to "allow words in the...
The URL may contain a language code such as "en" and the display language may switch unintentionally.
legacy Troubleshooting
Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us. Issue The URL may contain a language code such as "en" and the display language...
Deleting address breaks the checkout widget
legacy Troubleshooting
Issue After adding an address, if the address is deleted before completing a purchase in progress, then you are no longer able to checkout. Environment DXP 7.4 Commerce Resolution To resolve this behavior, open a help center ticket to request a hotfix containing COMMERCE-9915, content:...
What happens if the SSL policy changes?
legacy
Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us. Issue Currently, three policies exist: default, modern, and restricted. If...
How to change the number of digits in the CSRF token parameter "p_auth
legacy
Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us. Issue Can I change the number of digits in the CSRF token parameter "p_auth"?...
How many languages can be added to the default language selection when creating web content?
legacy
Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us. Issue How many languages can be added to the default language selection when...

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