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What is the maximum time frame of a VPN tunnel utilization report?
legacy
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue As an administrator, I would like to request a VPN tunnel...
F5 web server device blocks Liferay URL with message: "Bad multipart parameters parsing / No boundary defined for multipart request"
legacy
Issue A F5 web server device (for example, a load balancer) blocks a Liferay URL with messages like: Bad multipart parameters parsing No boundary defined for multipart request Flagging the request to process the...
Mapping of 'LDAP' attributes in Liferay
legacy
Issue The requirement of mapping the below attributes in Liferay with the user profile. When was the last password being set, required 'pwdLastSet' attribute  When was the last login date, require 'lastLogin'...
Why is the public IP of a service changing?
legacy Troubleshooting
Issue Checking the web address for a service, for example webserver-acme-test--ports.lfr.cloud, administrators may notice an unexpected change in the public IP address. Environment Liferay Cloud Resolution In...
What difference is there between System Setting and Instance Setting LDAP configurations?
legacy
Issue There are two locations within Liferay DXP where LDAP configurations can be set. One is the System Settings (Control Panel -> Configuration -> System Settings -> Security -> LDAP) and the other the Instance...
Fixed Some Performance Issues in Liferay 7.0
legacy
Issue Some known performance issues Environment Liferay 7.0 Resolution Liferay has fixed some performance issues which were impacting a lot to the Memory and CPU consumption in 7.0. Also, in data transferred to the...
Changing comments' order of Web Content Display
legacy
Issue I would like to configure the comments section in a Web Content Display to show comments in descending order by modification date (from newest to oldest). By default, they are displayed in...
Errors Updating Liferay Workspace
legacy Troubleshooting
Issue I'm running into errors when attempting to update my Liferay Workspace to a higher version. Environment Liferay Developer Studio Liferay Workspace with Gradle Build Resolution If your project does not build or...
Subscribed user does not receive email notification from Asset Publisher
legacy Troubleshooting
Issue I set up the option for users to subscribe to Asset Publisher content I subscribe with a separate User I add new content The User does not receive any notification email Environment Liferay DXP 7.1+ Resolution...
Toggle Controls button missing in Liferay DXP
legacy
Issue In Liferay DXP, I no longer see the Toggle Controls button that was available in Liferay Portal. The Toggle Controls button in Portal 6.2. Environment Liferay DXP 7.0 Liferay DXP 7.1 Liferay DXP 7.2 Resolution This...
DLFileRank query running for a long time and taking up pool usage
legacy Troubleshooting
Issue I am seeing a long running database query and am concerned about its impact on my environment:  insert into DLFileRank (groupId, companyId, userId, createDate, fileEntryId, active_, fileRankId) values (:1 , :2 , :3...
Why Does the Site Selector Menu in the Control Panel Direct Traffic to an Empty Page?
legacy
Issue In DXP 7.1 and below, the links in the site selector menu in the control panel took me directly to the site home page. In DXP 7.2 and above, clicking on the site name in Control Panel > Sites > Sites...
How do I Add More Than One Field To the Custom Mapping Sections in My 7.0 LDAP Setup?
legacy How To
Issue I would like to add multiple fields to the custom mappings section in my LDAP setup. Environment DXP 7.0 Resolution During LDAP setup, navigate to Control Panel > Configuration > Instance Settings, in...
How do I remove items from the User Personal Bar without customizing it?
legacy How To
Issue There are items in the User Personal Bar by default that we aren't using or don't want users to access. We want to remove these items without creating a custom module. Environment Liferay DXP...
A Liferay Cloud hosted website won't redirect https://mydomain to https://www.mydomain
legacy Troubleshooting
Issue When opening a Liferay Cloud hosted website without the www part in the URL, the redirection to the site with the www part in it will not happen. Example: https://mydomain.com will not redirect to...
How Do I Resolve "Page Not Found" Errors Thrown by Custom 404.jsp Pages in 7.3?
legacy Troubleshooting
Issue When I navigate away from my custom 404.jsp page in 7.3, I see a "Page Not Found" error instead of the intended page. Environment Liferay DXP 7.3 Resolution A solution is described in LPS-127143, and will...
New Virtual Instance cannot be created if "passwords.default.policy.check.syntax=" is set to true
legacy Troubleshooting
Issue If I set passwords.default.policy.check.syntax=true in my portal-ext.properties file, I cannot create a New Virtual Instance I get an error in the logs: ERROR...
Unable to preview images when selecting images in Web Content image field
legacy Troubleshooting
Issue Unable to preview images when selecting images in Web Content image field. Environment Liferay DXP 7.1 Resolution There is a possibility the issue is caused by the missing configuration on the Adaptive Media page....
Custom Category in Breadcrumb
legacy
Issue Trying to add an entry in Liferay Breadcrumb in the custom portlet.  Environment Liferay DXP 7.0 Resolution The requirement is not available out of the box in Liferay. If you want to achieve this functionality,...
Number of unknown visitors is lower for past months than it was before in Analytics Cloud
legacy
Issue When accessing data from past months, we noticed that the number of unknown visitors is smaller that what it previously was, and keeps getting smaller when I consult the same past month over and...
Your browser doesn‘t support pasting with the toolbar button or context menu option
legacy How To
Issue When trying to paste content from the clipboard into the CKEditor through the "Paste as plain text" button on Google Chrome or Mozilla Firefox, you'll receive the message: Environment Liferay DXP 7.2+...
How to identify the fixes included in a hotfix
legacy How To
Issue I want to be able to know what fixes are included in my hotfix. Environment Liferay Portal Liferay DXP Resolution The hotfix ZIP archive contains a file called fixpack_documentation.xml. All the fixes included in...
Copy-pasting an image into a Web Content HTML field is stored as base64 characters
legacy How To
Issue When an image is copy-pasted into the Web Content editor, it is stored as a base64 collection of characters. What is the limit of this image? Are there any alternatives to this behavior? Environment DXP 7.0...
Special characters are used in friendly URLs
legacy How To
Issue Special characters, e.g. åäö are shown in friendly URLs, instead of showing the ASCII version. Example: page is titled new page åäö becomes /new-page-åäö instead of /new-page-aao Environment DXP 7.0+ Resolution...
How Can I Include Both AND and OR Variables in User Segments?
legacy
Issue I would like to create User Segments which include some roles and exclude others. For example, I would like a segment which includes either roles X or Y, but not roles A, B or C. In order to do this, I need...
Live site is not editable after Staging site was removed.
legacy Troubleshooting
Issue How to recover the default functions on the Live site if your remote Staging site was either deleted or not disabled correctly? Environment Liferay DXP 7.2 Resolution By running a groovy-script the...
Web Content articles' Title and Summary fields cannot be empty
legacy
Issue Add a translation to a Web Content by deleting the default translation to the Title and Summary fields. After the publishing is successful and the web content is opened again, the default translation is shown...
Backporting tickets and features
legacy
Issue I would like to backport a certain feature to from a later version to a previous version. Example: LPS-101738 7.3→7.1. Can Liferay support assist me with this request? Environment DXP 7.0+ Resolution As Support,...
I cannot set an external repository as the Documents and Media portlet's root folder
legacy
Issue I have a Documents and Media portlet on the page I go to the configuration menu of the portlet and try to change the Root Folder Result: I cannot set an external repository (for example Alfresco) as a root...
How to prevent user enumeration attacks through the Forgot Password functionality
legacy How To
Issue Insecure default configuration may allow remote attackers to enumerate users' email addresses via the forgot password functionality. This can be a risk in the case of public-facing deployments. Environment...
Disable Form's Success Page in DXP 7.3
legacy How To
Issue After submitting a form I want to disable the Success page. Environment Liferay DXP 7.3 Resolution To disable the form's success page: Inside the site administration menu, go to Content & Data > Forms and...
Liferay PaaS - Liferay Service fails to start due to wrong Dynatrace credentials even if they are not set
legacy Troubleshooting
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue While starting the liferay service, the container will...
Adding User Groups to Site Membership as a Site Administrator
legacy How To
Issue Site Administrators are unable to add user groups as members of the site they manage.  Environment DXP 7.0+ Resolution This is currently an intended behavior as the Site Administrator role by default does not have...
Remote Live Staging in Liferay SaaS
legacy
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue Why Remote-Live Staging in Liferay SaaS not...
Unable to embed videos in Knowledge Base articles with the
Issue After publishing a new Knowledge Base article including a video embedded with the <video> HTML5 tag: <video controls="" height="240" width="320"><source...
Temp files in /tomcat/temp/liferay/s3 are kept for 7 days
legacy Troubleshooting
Issue Temp files are created in the /tomcat/temp/liferay/s3 directory when we upload documents These files are kept for 7 days, resulting in a lot of extra disk space being taken up Environment...
Session Timeout value is overridden during fix pack upgrade
legacy How To
Issue During installation of a fix pack, the value of <session-timeout> is reset to default within web.xml. Is the value of session timeout can be changed 'permanently'? Environment DXP 7.2 Resolution Currently,...
Why Are Announcements Visible to Everyone After Setting the Distribution Scope?
legacy Troubleshooting
Issue After setting the distributions scope in the Announcements Portlet, the announcements which it displays are now visible to all users and guests. I would like to restrict the announcements to the users...
SAML changes post upgrade from DXP 7.0 to higher version
legacy How To
Issue SAML authentication is being used in DXP 7.0. After upgrading the DXP 7.0 to any higher version, how to configure SAML in the upgraded environment? Environment Liferay DXP 7.1 Liferay DXP 7.2...
Add custom certificate in SAML configuration
legacy How To
Issue As part of the SAML configuration, it is possible to generate a Certificate and a Private Key. This generates both a self-signed key and a container storekey (in $LIFERAY_HOME/data/keystore.jks by default)....