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Text formatting is not removed in CKeditor
legacy Troubleshooting
Issue In CKeditor when editing a text and selecting a pre-formatted style other than Heading (e.g. Cited Work), then I am trying to set it back to Normal, the pre-formatted style remains and its tag could be seen...
Error "The SSL private key cannot be parsed" when deploying to Liferay PaaS
legacy Troubleshooting
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue When attempting to deploy to Liferay Liferay PaaS, the...
Export process does not include draft versions of web contents
legacy
Issue We are using LAR export import functionality to migrate some data between Liferay installations. We have detected the web contents in "draft" status are not being exported and migrated. Is this the correct...
Suggestion for troubleshooting/debugging document preview generation problems
legacy Troubleshooting
Issue Document previews do not seem to be generated, we keep seeing the "Generating preview will take a few minutes" message. No errors in the logs. How can I troubleshoot or get more logs about what is happening during...
Maximum number of attempts to create a unique file name
legacy
Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us. Issue...
How to change Menu Display widget default display template
legacy How To
Issue When configuring a Menu Display widget the default display template can be changed. Environment Liferay DXP Resolution Can be changed through System Settings > Content and Data > Navigation > Navigation...
What to do if you accidentally delete an administrator user
legacy Troubleshooting
Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us. Issue I...
Create a new database user in Liferay Cloud: Liferay PaaS
legacy Troubleshooting
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue While creating a new DB user, it gets self-deleted upon...
DXP 7.0 License not activated after deployment
legacy Troubleshooting
Issue After deploying the provisioned Liferay license, the Liferay bundle license is not activated and "This instance is not registered." error is thrown.  After going through the Activation Key Troubleshooting Guide,...
Remote App is not being Published to the Remote (Live) Server
legacy How To
Issue When attempting to publish a Remote App from Staging to Live in DXP 7.4, the App is successfully sent to the Remote Server and .js and .css files can be seen in Documents and Media. However, after...
Loading a module to nginx
legacy Troubleshooting
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue We need to load a module for restricting IP accesses...
LDAP users are not being added to portal upon sign in and cannot sign in
legacy Troubleshooting
Issue LDAP users not getting created upon sign in, preventing authentication and resulting in errors similar to: ERROR [https-jsse-nio-8443-exec-1][AutoLoginFilter:256] Current URL /portal/ generates exception:...
Is it possible to edit a file using the Liferay service shell console?
legacy Troubleshooting
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue When attempting to edit a file using commands like...
OAuth2 Scopes list long text shifted over
legacy Troubleshooting
Issue When viewing the OAuth 2 administration> Scopes page as a regular admin in a virtual instance, longer text and their checkboxes are shifted over. Environment 7.4 Resolution Update to 7.4 u53+ LPS-168507,...
Navigation showing wrong page hierarchy
legacy Troubleshooting
Issue After creating public and private pages in DXP 7.3 and then creating a Master Page Template Design and a Display Page Template Design with the private pages, you should be able to see private pages in the...
Symantec reporting Analytics Cloud URL as malware
legacy
Issue https://osbasahbackend-ac-europewest3.lfr.cloud is being categorized as a security risk by Symantec the following URLs may also be affected by this https://osbasahbackend-ac-southamericaeast1.lfr.cloud...
Liferay Learn (learn.liferay.com) is not loading properly or looks distorted
legacy Troubleshooting
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue Liferay Learn (learn.liferay.com) is not loading properly and...
How can I find valid Workspace Product Keys to configure for liferay.workspace.product in gradle.property?
legacy How To
Issue What "product keys" are valid to configure for the liferay.workspace.product= property in gradle.properties? How can I select the proper "product key" value for Liferay Workspace? Environment Liferay Workspace DXP...
Login fields are greyed out in 7.4 after upgrade with dl.store.impl specified in 7.4 upgrade tool
legacy Troubleshooting
Issue After setting dl.store.impl= in portal-upgrade-ext.properties and using the upgrade tool to upgrade from 7.0 to 7.4, login fields are greyed out in 7.4. Environment 7.4 Resolution Double check your upgrade...
Filtering by date is not working in API explorer
legacy Troubleshooting
Issue Filtering by date is not working in API explorer. Results return no objects and there are errors in the log similar to: java.lang.UnsupportedOperationException: Unsupported method getColumn with field name...