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ETAG response header is missing
legacy
Issue ETAG response header is missing on a page. Environment DXP 7.1 Resolution If a page contains at least one non-cacheable portlet, - such as Asset Publisher -, the ETAG response header is not added by design. The condition whether a portlet is cacheable or not is determined by...
Unicode special characters from a UTF-8 encoded OSGI config file are not properly read
legacy Troubleshooting
Issue 1. add the osgi config file attached to the osgi/config directory 2. start the liferay server 3. go to system settings to the comments section Expected result: discussionEmailBody property has "Mit freundlichen Grüßen" text inside body text Actual result: discussionEmailBody...
There are more database connections than allowed by jdbc.default.maxPoolSize
legacy
Issue The maximum pool size of connections to the database is explicitly limited via the property jdbc.default.maxPoolSize. Nevertheless, the number of connections exceeds this maximum pool size. Environment Liferay DXP 7.0+ Resolution This can the expected behavior. The extra number of...
Unable to set a virtual host
legacy Troubleshooting
Issue We can't add/update our domain to our site's or instance's virtual host We get the below error on the UI: Please enter a unique virtual host. Virtual hosts must be valid domain names. Environment Liferay Portal 6.2+ Liferay DXP 7.0+ Resolution There are a few things that might...
Can't disable propagation of changes because of modified display settings
legacy Troubleshooting
Issue When trying to disable the propagation of changes from a site template to my site, the option is not shown, instead there's a message stating: You cannot enable the propagation of changes because you modified the display settings of this site. Use the default language options to...
AssetTagException when using special characters in tag names
legacy
Issue AssetTagException is thrown when the article gets published, in case special characters are used in tag names. 2020-06-23 07:16:18.168 ERROR [http-nio-10.155.2.197-443-exec-4][PortletServlet:112] javax.portlet.PortletException: com.liferay.asset.kernel.exception.As setTagException:...
Is there an Entity Relationship Diagram (ERD) for Liferay DXP?
legacy
Issue I'm looking for an entity relationship diagram (ERD) for Liferay DXP Is there a diagram that maps the entity relationships? Environment Liferay DXP Resolution Liferay does not provide an Entity Relationship Diagram The database should not be manually modified Look to the API for...
Error when executing Groovy script: java.sql.SQLException: Can't call commit when autocommit=true
legacy Troubleshooting
Issue When a Groovy script with a commit instruction is executed it fails with the error: java.sql.SQLException: Can't call commit when autocommit=true Environment DXP 7.2 Resolution On the portal-ext.properties file make the following changes: At the end of the jdbc connector...
Is there a recommended heap size setting for Tomcat?
legacy
Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us. Issue Is there a recommended heap size setting for Tomcat? Environment Portal...
Getting 400 error code while accessing adaptive media urls using public IP
legacy Troubleshooting
Issue When accessing adaptive media URL's over public IP eg: http://Public_IP:8080/o/adaptive-media/image/35333/Thumbnail-300x300/url.png?t=1588749467134, the page gets redirected to the home page. While accessing the adaptive media URLs using localhost, 127.0.0.1, Server_IP, Private_IP...
Is it possible to hide expired calendar events that are being displayed in an Asset Publisher?
legacy
Issue Currently, an Asset Publisher configured to display Calendar Events will always show x number of events, even if the events already occurred in the past. Is it possible to hide these expired events? Environment DXP 7.0 DXP 7.1 DXP 7.2 Resolution At this time, an asset publisher...
Issues when working with resteasy-jaxrs dependency on Liferay DXP and Tomcat
legacy
Issue While integrating RESTeasy JAX RS dependency in Liferay DXP projects, customers may notice the below messages in the server logs: SEVERE [fileinstall-/home/liferay.com/7.0/osgi/war] org.apache.catalina.core.ApplicationContext.log Patterns, regex or servletNames must contain a...
What collation can I use to set up Liferay with SQL Server?
legacy
Issue Liferay recommends that the database should be encoded with the character set UTF-8 to display all of its supported character sets (Preparing a Database) Explicit UTF-8 collation within SQL Server has been introduced with SQL Server 2019 only Environment Liferay DXP 7.0+ Resolution...
Page Templates are missing after Upgrading from Liferay 6.2 to Liferay 7.2
legacy
Issue Steps to Reproduce: 1. Create a page on running Liferay 6.2. 2. Upgrade connected DB of Liferay 6.2 to Liferay 7.2 3. Start Liferay 7.2 server and do full reindex. 4. Check for page template is not available. Environment Liferay DXP 7.2 Resolution The problem is that you are...
How to view and construct an adaptive media URL for a document
legacy How To
Issue You might have some trouble in figuring out how the URL for Environment Liferay DXP 7.2+ Resolution Guide through an exact example: The URL pattern you should use looks like this: /o/adaptive-media/image/id/Thumbnail-300x300/url.png?t= Upload an image to Documents and Media Open...
JSP fragments modules status get back from Resolved to Active after removing OSGI/state folder
legacy Troubleshooting
Issue After removing the OSGI/state folder and restarting the application, JSP fragments modules lose the status "Resolved" and get back to "Active". Environment Liferay DXP 7.2 Resolution Upgrade to fix-pack 5 or higher; or Request a hotfix with the LPS-102027 fix. Additional...
Unable to send email for new account created - handshake_failure error
legacy Troubleshooting
Issue After configuring a secure mail server in Control Panel > Server Administration, the email notice for a new account created (or any other mail coming from Liferay DXP) is not sent. Instead, the stacktrace below is shown on the logs. 2020-06-01 15:30:21.926 ERROR...
Multiple compatible overloaded variations were found with the same priority on Liferay Layout Templates deployment
legacy Troubleshooting
Issue When deploying layout templates with Freemarker code e.g. like the below: <span>${languageUtil.get(locale, "read-more")}</span> <span>${sessionClicks.get(request, "test", "My Test")}</span> A stacktrace will appear in the server logs: INFO...
Staging Publishing Takes a Long Time
legacy Troubleshooting
Issue Publishing from Staging takes a very long time Staging performance issues when publishing content Environment Liferay Staging Resolution The most common cause of this is trying to publish large amounts of data at a time. Best Practice is to "publish small, publish often". Don't...
Fragment is not resolved after a clean server restart
legacy Troubleshooting
Issue If I deploy a fragment, it works fine for the first time. But when I stop the server, delete osgi/state folder, and restart it, the fragment fails to resolve. It needs to be restarted in gogo shell to go to resolved state. Environment Liferay DXP 7.1 Liferay DXP 7.2 Resolution...
After soy modification, the components under Control Panel are not visible
legacy Troubleshooting
Issue Post portal upgrades from DXP 7.0 to Liferay 7.2, under the control panel, pages like the site, user organization, etc are not visible and getting UI error as "XXXX is temporarily unavailable" Environment Source version: Liferay DXP 7.0 Destination version: Liferay DXP 7.2...
Xerces Errors with Customizations
legacy Troubleshooting
Issue After deploying a customization on Liferay 6.2 there are xerces related error on server restart Apache xerces error in the logs after module deployment Environment Liferay 6.2 and JBoss EAP 7.0 Resolution This is caused by two versions of xercesImpl.jar being called: Liferay 6.2...
Why the "Error executing FreeMarker template" is thrown in the logs?
legacy Troubleshooting
Issue What is the reason behind the following error which is thrown in the logs? [runtime:60] Error executing FreeMarker template FreeMarker template error: The following has evaluated to null or missing: ==> httpUtil.decodeURL(filename) [in template "20116#201520000000#523000001477" at...
How to resolve failed deployments when quota limit errors indicate exceeded maximum builds
legacy Troubleshooting
Issue Deployments are currently timing out for some of our services, causing the deployments of those builds to fail. When looking at the console for the CI, I see the following error: {"status":403,"message":"Exceeded Quota...
Browser's console prints: “Error: Namespace "ClayTooltip.incrementaldom" already declared”
legacy Troubleshooting
Issue While navigating through DXP pages, the browser's console will occasionally print the below error: Error: Namespace "ClayTooltip.incrementaldom" already declared So far the issue was observed in the following cases: Case 1: Single Page Application enabled...
How is the number of cores reported to Liferay DXP?
legacy
Issue Liferay DXP is not reporting the correct number of cores.  For example: A machine has 4 physical cores in the CPU. However Liferay DXP is reporting 8 cores on the <domain>/c/portal/license page. Alternatively we assigned a VM/Container 2 vCPUs, however Liferay DXP is reporting 4...
What configuration needs to be done to bypass the proxy in Liferay?
legacy How To
Issue What are the proxy configurations to be done at Liferay to bypass the proxy available in the network? Environment Liferay Portal 6.2 Liferay DXP 7.0, 7.1, 7.2, 7.3, 7.4 Resolution The configurations done at Liferay side to configure proxy are listed below, Adding these properties...
"Primordial" ReferenceError is thrown when upgrading or importing the theme
legacy Troubleshooting
Issue Error as "ReferenceError: primordials is not defined" is thrown either while upgrading a theme or when importing a theme home/xxxx/yyyyy/theme$ yo liferay-theme:import 00h00m00s 0/0: : fs.js:27 const { Math, Object } = primordials;                         ^ ReferenceError:...
Read the data of portlet.properties from custom portlet
legacy How To
Issue How to read the data from the portlet.properties from the custom portlet? Environment Liferay DXP 7.1 Resolution Please Note: The following procedures involve customizations that are beyond the scope of Liferay Support.  Please exercise appropriate discretion in the use of this...
Why the error "Unable to get ranges java.io.IOException: Range start XXXX is greater than end YYYY" is thrown in the logs?
legacy
Issue What is the reason behind the following error which is thrown in the logs? ERROR [default task-4064][ServletResponseUtil:227] Unable to get ranges java.io.IOException: Range start 2851129 is greater than end 2851128  at...
Some portlets are disabled after upgrading
legacy Troubleshooting
Issue After upgrading from a previous version of Liferay to Liferay DXP 7.2, some portlets were disabled and displayed error messages such as "This portlet is inactive. Please contact your portal administrator to enable it" when they were attempted to view.  Environment Liferay DXP 7.2...
Elasticsearch indexing error- NoNodeAvailableException
legacy Troubleshooting
Issue Elasticsearch indexing error is getting thrown as below while upgrading the Liferay portal DB. 2020-02-21 11:39:23.096 ERROR [Framework Event Dispatcher: Equinox Container: 6783392e-6833-4d6c-bcda-f2debdcd5865][Framework:93] FrameworkEvent ERROR java.lang.RuntimeException:...
JBoss Server cannot be started without any error in the log
legacy Troubleshooting
Issue JBoss Server with Liferay DXP deployed cannot be started without any error in the log Environment Liferay DXP 7.0 Resolution Consider extending the timeout "jboss.as.management.blocking.timeout" in Jboss Configuration. For example, add the following system properties in...
Date fields are set with invalid format on JDK9+
legacy Troubleshooting
Issue After setting Liferay to use JDK9 (or any major), customers may notice that the date formats will be invalid upon selection on the date picker: for example, in Swedish, for a date like February, 20th, the field will show y-02-20 instead of 2020-02-20 Environment Liferay DXP 7.1+...
How to automatically log thread dumps when the portal is too slow in Liferay?
legacy How To
Issue How to automatically generate thread dumps when the portal is slow? Environment Liferay Portal 6.2 Liferay DXP 7.0,7.1,7.2,7.3, and  7.4 Resolution Liferay has provided the below two properties which will generate the thread dump in the Liferay logs when the portal is slow. # # The...
API for document deletion
legacy
Issue API for the document deletion Environment Liferay portal 6.2 Resolution Please Note: The following procedures and unofficial links involve customizations that are beyond the scope of Liferay Support.  Please exercise appropriate discretion in the use of this information. By...
NullPointerException when compiling module JSPs in OpenJDK 11.0.6
legacy Troubleshooting
Issue I'm using OpenJDK 11.0.6. When I deploy a module with custom JSP, JSP compilation fails with NullPointerException: java.lang.RuntimeException: java.lang.NullPointerException: entry at jdk.compiler/com.sun.tools.javac.api.JavacTaskImpl.handleExceptions(JavacTaskImpl.java:163) at...
Improve the Performance of JS Loader Modules Servlet
legacy Troubleshooting
Issue How could we minify js_loader_modules file to improve our page load performance? Environment DXP 7.1 Resolution Install Fix Pack 11 which includes the following fixes to improve the performance of js_loader_modules servlet. LPS-82808 LPS-83949 LPS-92402 LPS-92810 Use the following...
Update to DXP 7.2 Fix Pack 4 from DXP 7.2 GA1
legacy Troubleshooting
Issue When updating from DXP 7.2 GA1 to Fix Pack 4 you may encounter the following startup error: 2020-01-31 02:55:02.013 ERROR [Framework Event Dispatcher: Equinox Container: b8f39843-b261-414d-83ce-0349e281fc15][Framework:93] FrameworkEvent ERROR org.osgi.framework.BundleException:...
Upgrade from 6.2 to DXP fails with IBM-specific AESSecretKey error
legacy Troubleshooting
Issue Upgrade from 6.2 to DXP fails with IBM-specific AESSecretKey error, when a user was using IBM JDK for the 6.2 environment. 2020-01-08 13:00:49.267 ERROR [main][Base64:343] java.lang.ClassNotFoundException: com.ibm.crypto.provider.AESSecretKey...

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