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Administrators can't edit form entries
legacy
Issue Form Entry Edit Functionality Missing Environment Liferay DXP 7.2 Resolution Form entries cannot be edited after they have been submitted by a user in Liferay 7.2. This is expected behavior and the option to edit...
Locale exceptions
legacy Troubleshooting
Issue After upgrade, from Liferay 7.0 to Liferay 7.2,  facing the issue when trying to disable any option in public page configuration. The below exception is observed...
SAML logout when session expires
legacy
Issue The Single sign-on and Single log out are working fine when the user manually logs out but there is no Single logout happening on the portal session expiry Environment Liferay 7.0 as IdP Resolution  Service...
Liferay Audience Targeting 3.0.0+ does not work with Hypersonic
legacy
Issue Liferay Audience Targeting does not work with the built-in Hypersonic or HSQL database. Environment Liferay Audience Targeting 3.0.0+ Liferay DXP 7.1 Resolution Hypersonic is not supported by Liferay Audience...
Invalid CSRF Token warnings
legacy Troubleshooting
Issue Invalid CSRF Token warnings appear in the logs, if portlet.url.anchor.enable=true is set in portal-ext.properties. User 20127 is not allowed to access URL http://localhost:8080/web/guest/home and...
Can not change virtual host from an existing virtual instance
legacy Troubleshooting
Issue After editing the virtual host field from an existing virtual instance, the new value suddenly disappears after clicking on Save button.  Environment Liferay DXP 7.2, fix pack dxp-5 or higher Resolution...
Cannot deploy themes using the `themes` folder
legacy Troubleshooting
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue Your themes (.war files) on the themes folder are not...
Liferay is unable to find a PostgreSQL database after restoring it from a dump or backup
legacy Troubleshooting
Issue Liferay is unable to find a PostgreSQL database after restoring it from a dump or backup Liferay appears to be creating new data when connected to the restored PostgreSQL database A blank (i.e., default Liferay) site...
Deploying Liferay SAML Connector in Liferay SaaS
legacy Troubleshooting
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue After deploying the SAML connector plugin from...
How to disable login to access DXP web interface
legacy How To
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue By default, authentication is required to access the...
DevTools failed to load SourceMap: Could not load content for popper.min.js.map on Chrome browser
legacy Troubleshooting
Issue While using a production instance of Liferay, the below warning will appear in the Chrome console: DevTools failed to load SourceMap: Could not load content for...
How to configure validation directives in AntiSamy
legacy Troubleshooting
Issue When trying to import content between sites, i.e. knowledge base, a validation error arises: An unexpected error occurred with the publication process. Please check your portal and publishing configuration....
How to review User Permissions on Freemarker and Velocity templates
legacy How To
Issue After applying the fix for LSV-658, how can I see which users have permissions for (which) Freemarker/Velocity templates, i.e. via the user interface or by a database query? The Mitigation Notes of LSV-658...
Page version control information is accessible in sitemap.xml
legacy
Issue Page version control information is accessible in sitemap.xml - such information shall not be exposed for security reasons. Reproduction: 1) Start up bundle 2) Access sitemap...
Bundle-Version differences in fixpacks
legacy
Issue Why do Bundle-Version differ between MANIFEST.MF in fixpack binaries and the source code? Environment Liferay DXP 7.0+ Resolution To briefly explain the reason it must be clarified the way .jar files are...
Errors occur after Liferay Faces upgrade
legacy Troubleshooting
Issue After the upgrade of Liferay Faces (by updating the given versions in dependencies shown in the provided screenshots), the following error occurs logs: javax.el.ELException: Function 'p:component' not found...
Unable to import User Groups from LDAP containing a comma "," or an asterisk "*"
legacy Troubleshooting
Issue Receiving the following error when trying to import User Groups from LDAP containing a comma "," or an asterisk "*": 2020-06-04 08:23:50.268 WARN [main][LDAPUserImporterImpl:1165] Unable to create user group...
Web Content validation is not working on mandatory field
legacy Troubleshooting
Issue Web Content validation is not working on the mandatory field. Steps are as follows: 1. Create a new Web Content structure with an Image field. 2. For Image field: change "Required" & "Repeatable" to Yes. 3. Create...
Impersonation won't give you all the permissions set of the impersonated User
legacy
Issue If User A impersonates User B than User A might not be able to perform the same actions as User B was originally able to. For example, downloading certain documents or checking the previews. For...
Liferay DXP Elasticsearch Connectors: Technical Data Sheet
Introduction This article extends the Search Engine Compatibility Matrix, providing additional details about Liferay's Elasticsearch* connectors. To learn what influences Liferay's compatibility with Elasticsearch,...
Setting Cookie Configurations for Liferay PaaS
legacy How To
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue One common service customization is to add the HttpOnly and...
Why does it take so long to save a Web Content article?
legacy Troubleshooting
Issue When we try to Publish (save) a Web Content article it takes several minutes. Environment Liferay DXP 7.2 Resolution By default when a Web Content article is saved within Liferay DXP 7.2 all versions of the...
Search portlet temporarily unavailable due to ClassCastException
legacy Troubleshooting
Issue In DXP 7.0 with Elasticsearch 6, when using the search portlet, it becomes temporarily unavailable and the following stacktrace is seen in the logs. Caused by: java.lang.ClassCastException:...
How can we use the Notifications portlet in DXP?
legacy How To
Issue In Liferay Portal it was possible to place a Notifications portlet onto a page. However in Liferay DXP 7.2 the Notifications portlet is not a listed Widget and can not be added to pages. Environment Liferay...
Can't enable staging because the propagation of changes is enabled
legacy Troubleshooting
Issue When trying to enable Staging for a site the page is blank with the following message on the top: Warning: Staging cannot be used for this site because the propagation of changes from the site...
How to delete the old data from Audit?
legacy
Issue How to delete the old data from Audit? Environment Liferay DXP 7.0 Resolution Please note: The following information involves customizations that are beyond the scope of Liferay Support.  Please exercise...
Changing password forces users to log in again
legacy Troubleshooting
Issue Changing password invalidates current sessions and the users have to log in again. 2020-02-07 13:08:37.558 ERROR [http-nio-8080-exec-2][PortletServlet:112] javax.portlet.PortletException:...
I cannot sync my Contacts to Analytics Cloud
legacy Troubleshooting
Issue I connected Liferay DXP and Analytics Cloud successfully In Analytics Cloud I navigate to "Configure Data Source" I selected the Sites and Users to sync The process gets stuck at "Syncing - 50.00% Completed"...
Document is not found for users searching in another language
legacy Troubleshooting
Issue When searching for a text document (e.g., PDF) by keywords inside the text using the default portal language, the document is shown in the search results. When the language is different, the document cannot...
How to register the same user using email id in other sites as well
legacy How To
Issue Use case: Creating multiple sites in a single instance of the portal. User1 is registered using the same email id on SiteA and SiteB. If User1 is logged in on SiteA and he/she should not able to open the SiteB...
How to make the image as clickable with the link in fragments?
legacy How To
Issue How to make the image as clickable with the link in fragments? Environment Liferay DXP 7.1 Liferay DXP 7.2 Resolution Please note: The following information involves customizations or implementation ideas that...
Session Hijacking issue with https connection
legacy
Issue By replacing the sessionId of a logged-in user, the user's session from another browser is replicated. Steps to reproduce Create 2 users like u1, u2 Assign the role for the u1 as "Power user", u2 as "Portal...
Integration of SiteMinder SSO
legacy How To
Issue How to integrate the SiteMinder SSO with Liferay Environment Liferay DXP 7.0 Resolution By default, Token based authentication is disabled in the Liferay. To manage the same, refer to this document Token-based...
Web Content Title not displayed in notification email resulting from Workflow
legacy Troubleshooting
Issue When implementing a workflow that sends users an email notification when a new Web Content Article is created, the email does not contain the title of the Web Content Article. Environment Liferay DXP 7.2...
How to resolve hudson.model NoSuchFileExceptions when switching the CI to use a StatefulSet for a Liferay PaaS environment
legacy Troubleshooting
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue After attempting to update our Jenkins CI image to use a...
The "Add Notification" button does not appear in the notification portlet
legacy Troubleshooting
Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us. Issue...
Using Active directory, after changing the user password, still user is able to login using the old password
legacy Troubleshooting
Issue Using Active directory, after changing the user password, still, a user is able to login using the old password Environment Liferay portal 6.2  Resolution Under Control Panel -> Portal Settings ->...
How to set an absolute path in an OSGi .config file for a directory on a shared network drive
legacy Troubleshooting
Issue We are attempting to use a Document Library directory "External_Library" on a shared network drive, but cannot determine how to use an absolute path instead of a relative path; during startup, a relative path...
Patching Tool 'WARNING: Some of the currently installed fixes are not available' while installing certain fix packs and hotfixes
legacy Troubleshooting
Issue After installing a fix pack and a hotfix, Patching Tool shows the message - "WARNING: some of the currently installed fixes are not available: <a very long ticket list>": Environment Liferay DXP 7.0:...
404 error when downloading module "com.liferay.saml.opensaml.integration" from Release Notes page
legacy Troubleshooting
Issue Getting a 404 error when downloading module "com.liferay.saml.opensaml.integration" from Release Notes page. Environment Liferay DXP 7.2 Resolution The module for  "com.liferay.saml.opensaml.integration" can be...
The Chat Provider I want to use is not in the list of available Chat Providers
legacy How To
Issue I would like to enable Click To Chat in our Liferay instance. I have checked the documentation: Enabling Automated Live Chat Systems The Chat Provider I want is not in the supported list: Getting The Chat...
Deploying a Portlet to Liferay 6.2 on Tomcat 8, causes listerner tags in Web.xml of portlet to change to Context-param tags
legacy Troubleshooting
Issue Deploying a portlet developed for Liferay 6.2 on Tomcat 7, on a Liferay 6.2 instance running on Tomcat 8 causes the portlet's web.xml file to reflect the following changes:  The web.xml before it is deployed had...
I want to disable Basic Auth for JSONWS
legacy How To
Issue I want to disable Basic Auth for JSONWS (JSON web services) in Liferay so that only OAuth is used for a specific jsonws method (i.e. expandovalue) Environment DXP 7.4 Resolution Basic Auth can be entirely disabled,...
User clicks not tracked correctly
legacy Troubleshooting
Issue The number of hits goes up by 2 Steps to reproduce: 1) Add "live.users.enabled=true" to portal-ext.properties and start portal 2) Navigate to Control Panel > Monitoring 3) View the number of hits 4) Refresh...
Web content with special characters in their title, their friendly URL is populated with C% code
legacy Troubleshooting
Issue The Friendly URL presented when editing a Web Content is displayed with C% code in the special characters, making it difficult to forward that URL. Environment Liferay DXP 7.4 (equal to or below Update 40)...
Is there any Instance Level Configuration for Google Captcha?
legacy
Issue Is there any instance level configuration for Google Captcha   Environment Liferay DXP 7.4   Resolution The Google Captcha can only be enabled via System Settings > Security Tools > CAPTCHA, which is a server level...
Navigating to URL after setting Redirect Pattern is giving 404 error
legacy Troubleshooting
Issue When Redirect Pattern is defined such as below to redirect pages, navigating to the URL gives 404 error instead of redirecting properly. Environment DXP 7.4 u65 and lower Resolution By default, patterns defined...
Saving Site Settings - Languages takes a long time
legacy Troubleshooting
Issue The issue can be reproduced with the following steps: 1. Go to configuration then select site setting. 2. Select Define a custom default language and additional available languages for this site. 3. Click on save....
Fragment's Edit/Update Date Isn't Getting Updated
legacy Troubleshooting
Issue When making edits to fragments and publishing those fragments, the "Modified time" of the fragment is not updated accordingly. Steps to Reproduce: Navigate to Design > Fragments Add a Fragment Collection and create...
Make Editable Fields in a Custom Widget Embedded in Fragment
legacy
Issue I have a custom widget and write editable fields in the JSP like this. <div class="form-group required"> <label class="required-field-lbl form-field-lbl" data-lfr-editable-id="resume-name"...
Portal getting slow/down frequently
legacy Troubleshooting
Issue Liferay portal gets too slow or down frequently and below threads are observed in the thread dumps: at java.util.regex.Pattern$BnM.match(Pattern.java:5483) at java.util.regex.Matcher.search(Matcher.java:1248)...
Adding and deleting a Fragment before publishing the page still count
legacy Troubleshooting
Issue The issue can be reproduced with the following steps: 1. Add a new Fragment Sets. 2. Add a new Basic Fragment. 3. Create a Content Page. 4. Add the newly created fragment to the Page and delete the fragment from the...
Frontend server or load balancer IP is displayed in the HTML source code of Liferay pages
legacy Troubleshooting
Issue We have detected that if you go to the "view page source" option, open the HTML source code of any Liferay page and search the getRemoteAddr text, you will see the internal frontend server (Apache, Nginx) or load...
What are the risks of using the FreeMarker variables utilLocator, objectUtil, and staticUtil
legacy
Issue The variables utilLocator, objectUtil, and staticUtil are restricted and inaccessible to the FreeMarker engine. What are the risks of using these variables? Environment All environments Resolution If there...
Upgrading Custom Themes not created with Liferay Theme Generator from DXP 7.0 to 7.4
legacy How To
Issue We want to upgrade custom themes from DXP 7.0 to 7.4. But the custom themes were not created using Liferay Theme Generator. Can we upgrade custom themes using Liferay Theme Generator following this article?  ...
java.lang.RuntimeException: java.lang.NumberFormatException: For input string: "" after upgrading to a new 7.4 Update version
legacy Troubleshooting
Issue After upgrading from DXP 7.4 Update 55 to Update 58, exception java.lang.RuntimeException: java.lang.NumberFormatException: For input string: "" is thrown during Liferay startup 2023-02-28 12:15:02.136 ERROR...
Maximum Days to Display option not working as expected in Calendar event
legacy Troubleshooting
Issue Steps to Reproduce: 1) Start a Liferay bundle 2) Add Calendar portlet to a page. 3) Go to Configurations of calendar portlet. 4) Go to display settings and do the following settings. i) Enable only the Agenda...
Soft Delete for Sites and Pages
legacy
Issue When deleting pages and sites, they are permanently deleted, making the process irreversible. Is there any parameters where I can configure this exclusion with the possibility of reverting?  Environment All...
ConnectionPoolTimeoutException: Timeout waiting for connection from pool exception when using HttpUtil.URLtoString method from a custom development
legacy Troubleshooting
Issue We are using Liferay URLtoString  method from  com.liferay.portal.kernel.util.HttpUtil in our custom development to call an external web service We are getting ConnectionPoolTimeoutException: Timeout waiting for...
Unable to sort the entries by using the External Reference Code
legacy Troubleshooting
Issue It's not possible to sort the entries by using the External Reference Code Steps to Reproduce: 1) Create an object 2) Create Field text 3) Navigate to View tab > Create a Custom View > Mark as default 4)...