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Where to find the add friend option in the summary portlet?
legacy Troubleshooting
Issue All portlets of social networking are displayed under the social tab. But with a summary portlet, the add as a friend button option is not displayed or not available. Steps to replicate the reported behavior:...
Form embedded in web content template is disabled, not working
legacy Troubleshooting
Issue 1. Create a new Form: Add 3 text fields: Firstname, Lastname, Email. 1 'Select From List' field for Nationality (e.g Indian, Saudi Citizen), and an Upload field named Upload CV. 2. Create a Web Content Structure...
Admin is unable to Impersonate User with NoSuchGroupException
legacy Troubleshooting
Issue The Admin is unable to impersonate certain user with the following error: NoSuchGroupException: No Group exists with the key {companyId=20155, classNameId=20005, classPK=20555} Environment Liferay Portal 6.2...
Cannot save identical content in localization of a field
legacy Troubleshooting
Issue Users cannot save identical content in the localization of a field. Steps are as follows: Create an article using the basic web content structure Write "Test" in the content field and publish  Add a translation...
No administrative options can be accessed when an F5 load balancer is in front of Liferay forcing a secure protocol
legacy Troubleshooting
Issue When a F5 load balancer is in front of Liferay and is forcing a secure protocol, no administrative options can be selected and accessed. On Liferay the following options are configured on the...
Liferay sends email notification with port number next to website address
legacy Troubleshooting
Issue When receiving Liferay email notifications (for example: New account Created, Password reset link, etc ...), users may notice the app server's port number appended to the website domain, for example:...
Unable to add multiple questions in one Poll
legacy How To
Issue Is it possible to add multiple questions in one Poll? Environment Liferay DXP 7.2 Resolution To add multiple questions in one Poll is not currently supported in Liferay DXP 7.2. It can be achieved by adding two...
Indexing is taking too long
legacy Troubleshooting
Issue Reindexing is taking or has taken too long to finish. Environment Liferay DXP 7.0+ Resolution If reindexing is deemed slow or is still ongoing (the 2-arrow icon can be seen at the top right), it may have...
Google PageSpeed Insights (Mobile) results for a Liferay DXP site have a low score
legacy Troubleshooting
Issue After submitting your Liferay site to the Google PageSpeed Insights tool, a low score for Mobile will be returned, flagging issues on aggregated resources as: - Eliminate render-blocking resources - Remove...
"Problem with the configuration: Unknown release in folder ..." when patching the source code
legacy Troubleshooting
Issue When patching the source code, customers may receive the error: "Problem with the configuration: Unknown release in folder ..." Environment Liferay DXP 7.1+ Resolution Have a usable ReleaseInfo.java file...
Support Tickets and Self-Service on Liferay Help Center
legacy
Help Center is the place where you can access our world-class customer support and abundant self-service resources.  Here is a guide to help you get the most from Liferay Support through Help Center. Self-Service Resources...
Importing a third-party JS package with liferay-npm-bundler will result into "Cannot use import statement outside a module"
legacy Troubleshooting
Issue When adding and importing a third-party package dependency to a Liferay NPM module made with the Liferay Bundler (for example, npm Angular Portlet Template, the following errors may be observed in the...
Workflows - Supported Statuses
legacy
Description Workflows on Liferay give the possibility of running assets like web content articles, wiki pages, or even users, through pre-determined review processes.  For this you can utilize workflow...
License files containing '-ext' will result in error
legacy Troubleshooting
Issue When deploying a license XML file which contains the string '-ext', an error will appear showing the following: 12:28:30,346 INFO [com.liferay.portal.kernel.deploy.auto.AutoDeployScanner][BaseDeployer:863] Deploying...
Form data is not captured when using Liferay Form embedded in the external Website
legacy Troubleshooting
Issue After embedding Liferay form in the external website (for example, a plain HTML website), the form data is not captured after submitted successfully. Environment Liferay DXP 7.1 Resolution One possible reason for...
aui-io-request throws io ... is not a function
legacy Troubleshooting
Issue When using a code similar to the below: AUI().use('aui-io-request', function(A){} The browser's console will throw this error: Uncaught TypeError: "io.upload is not a function" Environment Liferay DXP 7.2...
How do I change the default permissions assigned automatically to guests and site members when creating a new document folder?
legacy How To
Issue By default, when from the control panel someone creates a folder inside the document library the default permission is that everyone can see the folder (Guest User) and also that site member has other permissions to...
Resolve the error "Load timeout for modules..."
legacy Troubleshooting
Issue I wanted to publish the comment to reply to a thread inside the category of the message board but it failed when my internet connection was slow. I also observed an error "Load timeout for modules..." in the...
When saving configurations, only the information in the current page/tab will be saved
legacy
Issue When editing configurations on a different page/tab, only the information in that current page/tab will be saved. For example: Access to edit a User and add some middle name. Move to another tab, such as...
Important pointers and configurations for the scheduled web content
legacy Troubleshooting
Issue The web content is not published based on the scheduled date and time.  Concern about the behavior to check how it works Steps to reproduce: Started the DXP 7.0 vanilla bundle Create new web content by...
Can I use JDK 11 for compiling Liferay DXP Projects?
legacy
Issue The Compatibility Matrix for versions 7.0 until 7.3 under the heading JDK mentions Java 11 but says: "JDK Certification is for runtime only. JDK 8 is required to build or compile Liferay DXP Projects" For 7.4...
Why my custom theme is longer applied to web contents when editing or previewing them on Liferay DXP?
legacy
Issue On Portal 6.2, my custom theme was applied to web contents, even when editing or previewing them: why is this no longer working on Liferay DXP 7.0+? Environment Liferay DXP 7.0+ Resolution On Liferay DXP,...
Basic setup and tools to debug Elasticsearch queries
legacy How To
This article is a basic guide on how to view the queries Liferay produces and provide ways that developers can understand the results retrieved from Elasticsearch. These recommendations assume you are working in a...
What happened to the taglib on 7.1?
legacy How To
Issue Using the <liferay-ui:calendar /> taglib on 7.1 will no longer work as it used to do on Portal 6.2 or Liferay DXP 7.0 Environment Liferay DXP 7.1+ Resolution <liferay-ui:calendar /> was deprecated as of...
Resolving Inaccuracies and Discrepancies in Search Results
legacy Troubleshooting
Issue Search results are providing information that should not be made available to the user performing the search such as: The total count of search results is inconsistent with the actual number of results displayed...
Dynamic including and importing Javascript files
legacy
Issue What are the differences in the usage of javascript.barebone.files and javascript.everything.files across Liferay versions? Environment Liferay DXP 7.0+ Resolution Importing Javascript files in Liferay 7.0...
Staging History deleted after a few days
legacy Troubleshooting
Issue After a few days, past Staging publication records disappear from the history list located in Site Administration > Publishing > Staging  Environment DXP 7.2, DXP 7.1, DXP 7.0 Resolution By default, Liferay is...
After upgrading to Liferay DXP 7.X, Searches are not returning any results
legacy Troubleshooting
Issue After upgrading to Liferay DXP, we are not able to perform successful searches. For example, when searching for Web Content articles that exist, no results are returned Environment Liferay DXP...
Documents and Images Missing After Restoring Backup to PaaS
legacy How To
Issue After restoring a database and document library backup to a Liferay Cloud PaaS environment, the documents and images are missing. Environment Liferay DXP. Liferay Cloud PaaS Google Cloud Storage...
Unable to Save Object Definition After Deleting a Fragment
legacy Troubleshooting
Issue Unable to save an Object definition after deleting a fragment from a Content Page. Reproducing Steps: 1. Create an object definition with one field. 2. Add an object entry for this object definition....
Unable to Create Module for Liferay DXP 2025.Q1.0+ using Liferay Developer Studio 3.10.2
legacy Troubleshooting
Issue Unable to create module for Liferay Product version 2025.Q1.0 or later using Liferay Developer Studio 3.10.2. Building the JAR file after copying the modules from a lower environment and pasting into...
Custom Pagination Override Not Working on WebLogic
legacy Troubleshooting
Issue Custom JSP (Custom JSP Bag) that overrides Liferay's pagination mechanism to display English numerals is not working as expected on WebLogic Server. The numerals are displayed in the regional...
Builds not deploying to dev environment
legacy Troubleshooting
Issue Jenkins builds are successfully created, but deployments to the dev environment do not start after clicking "Deploy Build". Direct deployments from Jenkins using LCP_CI_DEPLOY_BRANCH and...
Objects API PUT Calls Partially Update Resources Instead of Replacing Them
legacy Troubleshooting
Issue When using the Objects headless API, PUT commands for Objects are only overwriting fields included in the API call, rather than replacing the elements entirely. PUT calls should update every object...
What is causing large temp files to be created?
legacy Troubleshooting
Issue Some process is creating a large file in the Tomcat/temp directory. These files can be multiple gigabytes in size and grow over a short amount of time and eventually use all the disk space on the servers. ...
Define Configurable Variable to manage values across Liferay sites in Liferay pages
legacy How To
Issue How variables to be used across the site, primarily for Fragments, to assign dynamic values that can be changed and propagated from a single place. Environment Liferay DXP 7.4 U4+ Liferay DXP Quarterly...
Receiving ClassNotFoundException:JspTagHandlerPool in traces
legacy Troubleshooting
Issue When starting the server, receiving the ClassNotFoundException:JspTagHandlerPool in the gowroot traces: Steps to reproduce: 1. Start the server by giving this command: ./catalina.sh glowroot run. 2. Now...
CAPTCHA is not refreshing in Sign-In popup on Sign-In page
legacy Troubleshooting
Issue CAPTCHA is not refreshing in the sign-in pop-up page. If the user is already on the sign-in page and opens the sign-in form from the pop-up, the CAPTCHA does not refresh properly in the pop-up. Steps to...
How can I change View permissions for all the contents of a Document Library folder?
legacy
Issue When I change the View permissions for a folder, the new permissions aren't reflected in the permissions window of any child folders or files within the parent folder. How can I change View permissions for...
Exceptions in the log when the Glowroot page times out
legacy Troubleshooting
Issue I see a lot of exceptions in the Glowroot logfile. It is caused by administrators accessing the glowroot page and leaving it open in a tab. Then the session times out and since the frontend tries to update the...