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"Inconsistent patch level detected" error occured in the logs

Issue The following error occurs in the logs due to an inconsistency in patch levels: Example 1: ERROR [server.startup : 2][PatcherImpl:204] Inconsistent patch level detected WARN [server.startup :...

Hotfix created for 2025.Q1.X won't install

legacy Troubleshooting

Issue A hotfix created for 2025.Q1.X won't install even though it is being installed on the required version. The following information appears in the patching-tool info file. Product information: * DXP version:...

Organization tab do not shows the user when user is added to organization via Groovy Script

legacy Troubleshooting

Issue After the execution of the below syntax in the Groovy Script, the Organization name gets appended to the user and can be seen only under the "User's details Organization Tab" but not under the...

Restricting the Guest Role's Access to the Home Page

Troubleshooting

Issue When trying to change the view permission of a page it's not possible to do it for the Guest role in the first page: it shows as non-interactive. Environment QR 2024.Q3, 2024.Q4, 2025.Q1 Resolution This is...

Unable to Provision Users via SCIM

legacy Troubleshooting

Issue User provisioning via SCIM is failing. Liferay logs indicate a permission error: ERROR [org.wso2.charon3.core.protocol.endpoints.AbstractResourceManager] Unable to provision a portal user for null...

Impersonation Clashes with Cached Web Content Templates

legacy Troubleshooting

Issue Web Content Templates can be configured for caching to boost performance. When not cached, the generated HTML is rendered for each request. When cached, the generated HTML is stored in the cache and...

Error When Installing Liferay Developer Studio on a MacBook Pro M1

legacy Troubleshooting

Issue I would like to install Liferay Developer Studio on a MacBook Pro M1 computer When trying to install an error message is received "LiferayWorkspace-[date]-osx-installer" cannot be opened because the developer...

"Unknown product version" error

legacy Troubleshooting

Issue I received "Unknown product version" error while I wanted to use my new hotfix. Environment Liferay DXP 7.3,dxp-2-7310,hotfix-2058-7310 Resolution The reason for the Patching Tool to display the...

Admin user can't access anything

legacy Troubleshooting

Issue We created a cloud environment, cloning our local environment, and while the local admin user works well, the cloud admin doesn't seem to have the same rights and can't access anything an admin...

"Manage Available Accounts via User Channel Rel" permission granting more access than intended?

legacy

Issue We discovered that assigning the "Manage Available Accounts via User Channel Rel" permission to a role will enable the assignees to edit, or manage users of a certain Account. We believe this particular...

Unable to control visibility for Account Roles

legacy Troubleshooting

Issue Users from an Organization without View permission to see other Organization information are able to do so even after setting everything up properly. The steps for this issue should look like this:...

How to hide My Workflow Tasks from the User Profile Menu

legacy How To

Issue Is there a way to hide My Workflow Tasks option from the User Profile Menu? Environment Liferay DXP 7.4 Resolution Please go to Global Menu → Control Panel → System Settings → PLATFORM → Module Container →...

Show the Control Panel Menu by role

legacy How To

Issue In the earlier versions or updates of Liferay, the Control Panel Menu was hidden for specific users, and in order to achieve this, custom themes were being used. Hence a new feature is introduced directly...

How to create a role-based user to only view and update web content?

legacy How To

Issue How to create a role-based user to only view and update web content? Environment Liferay DXP 7.3 Resolution Navigate to Control Panel >Users and Organizations > Create a user After this, navigate to the...

Remove prepopulated email domain from login portlet

legacy Troubleshooting

Issue When the user tries to login, the email field is prepopulated with the company's domain name. This occurs when the login is unpopulated and user authentication is based on email addresses....

Troubleshooting Performance Issues in Liferay PaaS

legacy Troubleshooting

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Performance issues can manifest in various different symptoms,...

Inconsistency of the user's LoginDate in the exported CSV file

legacy Troubleshooting

Issue Getting inconsistent user login date format in CSV file after exporting the users. Steps to reproduce: Add the last login date to the portal-ext.properties file, and reference the article for the same:...

Approver does not have access to preview of Content Page

legacy Troubleshooting

Issue Created a custom role to approve Content Pages Added View and Update permissions for Pages When the user with the role opens the Workflow Task and clicks the preview button, the following error appears: ...

Unable to select organization in segment property

legacy Troubleshooting

Issue Steps to reproduce: 1. Start Liferay DXP 7.4. 2. Add an organization. 3. Add a segment. 4. Add an organization property. 5. Select the organization. Expected result: User should be able to select the...

Screen name must not be duplicate but is already used by user SAML Error

legacy Troubleshooting

Issue Some users can't log into Liferay via SAML when Liferay acts as Service Provider. There's an error in the logs about a duplicate screen name: 2023-11-30 18:04:53.521 ERROR...

File upload feature for guest users in Liferay Forms

legacy

Issue We have a requirement to create a Liferay form having a document upload feature for guest users. Currently, in Liferay 7.1 uploading documents is not available for guest users. Environment Liferay...

How to solve error: the parameter is null: _companyLogRoutingFilePatterns

legacy How To

Issue Trying to migrate from 7.4 to Q3, you could observe that in catalina.out file there are some errors such as the following: 2023-11-17 09:54:43,839 main ERROR The parameter is null:...

Set a wrong WebId causes "Unable to get company ID" after upgrade.

legacy Troubleshooting

Issue After upgrade from DXP 7.3 to 7.4 the following error is displayed: 2023-10-24 17:28:16.854 ERROR [SCR Component Actor][ROOT:47] bundle com.liferay.portal.properties.swapper:5.0.24...

Portal.properties link not up to date

legacy

Issue I am looking at the link https://docs.liferay.com/dxp/portal/7.4-latest/propertiesdoc/portal.properties.html to inspect the default portal properties, but it doesn't seem to be up to date. For example, some...

Modules with escapeModel=true attribute in search-container not working

legacy Troubleshooting

Issue We have detected that the modules that implement the search-container with escapedModel="true" attribute in the search-container-row, are not working. We have also seen the following messages appear in...

Error managing documents and URLs using GCS

legacy Troubleshooting

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue When using GCS as a storage solution in your On-Premisse or...

Hide default login page /c/portal/login

legacy How To

Issue Is it possible to hide the default /c/portal/login page? We want users to use a specific login page, and prevent them from using /c/portal/login to log into the portal. Environment Liferay DXP 7.0+ Resolution...

Enabling Special Characters for Screen Names and Passwords

legacy Troubleshooting

Issue When trying to use special characters for setting screen names and passwords, not all special characters are accepted. Environment DXP 7.0+ Resolution There is a simple workaround available to enable...

Unable to assign organizations to users if SPA is disabled

legacy Troubleshooting

Issue Steps to reproduce: 1. Create portal-ext.properties with this property to disable SPA: javascript.single.page.application.enabled=false 2. Navigate Control Panel → Users & Organizations → Organizations →...

How to check item display permissions

legacy How To

Issue If the container folder (JournalFolder) of a web content does not have VIEW permissions for Guest, the contents are not seen if we are not logged in. This was different in 7.2. What has changed?...

Regarding the definition of privileges for roles, there are some items that are not reflected.

legacy

Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us....

Email addresses that cannot be registered

legacy

Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us. Issue I...

HTML Parsing issues when reindexing journal articles after upgrading to Quarterly Release (Jericho)

Troubleshooting

Issue I upgraded my instance to Quarterly Release. I performed a full reindex and received several errors in the log: ERROR [default-26][jericho:211] StartTag a at (r17,c4,p1100) contains attribute name with invalid...

Folders, contents and other assets display outdated user name/surname

legacy

Issue Within the Site administration, asset creators' names are displayed for folders, web content, and documents. Updating a user's name and/or surname does not reflect these changes in the aforementioned resources;...

User Impersonation For Newly Created Users

legacy

Issue Attempting to impersonate a user who has not logged in yet returns errors in the console. How can I verify the accounts of new users who have not activated their account yet? Why can't I impersonate a...

'Authentication Search Filter' for Users in LDAP

legacy

Issue At the moment, we are using LDAP server connection to authenticate our users. Our question is: in which moment the query to authenticate users is executed? More exactly, when the field 'Authentication Search...

Upgrade error: Skipped updating database indexes for com.liferay.document.library.service since it is not upgraded

legacy Troubleshooting

Issue While updating to quarterly releases, an error is shown in the log and several modules do not start correctly. IndexUpdaterUtil-BundleTrackerOpener][IndexUpdaterUtil] Skipped updating database...

URL specification of the administration screen

legacy

Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us. Issue...

How to Disable Groovy Scripts and the Scripting Console in Control Panel - DXP 7.4

legacy How To

Issue I want to disable Groovy Scripts from being executed in Control Panel's Server Administration panel Environment DXP 7.4 Resolution Approach 1: Please follow: How to Disable Groovy Scripts and the...

Empty page when opening Content & Data > Forms

legacy Troubleshooting

Issue After installing a hotfix, we see an empty page when navigating to Content & Data > Forms There is no error in the console or browser console Environment Liferay DXP 7.4 Resolution This could be the result...

How do we Toggle Requirement for Strangers to Verify their Email Address

legacy How To

Issue How do we toggle the requirement for strangers to verify their email address Environment DXP 7.4 Resolution This setting can be toggled by going to: Instance Settings > User Authentication. From here, you can...

Set permissions required to create an organization site

legacy

Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us. Issue...

User Initials are no longer present in DXP 7.2+

legacy

Issue In Liferay DXP 7.0 the default user avatar had the user's initials in it. Now with DXP 7.2+ those initials are no longer present. Environment Liferay DXP 7.2 Liferay DXP 7.3 Resolution Unfortunately it is...

Authority to edit notices

legacy How To

Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us. Issue...

How to check users who have turned on "Receive change notifications" in Asset Publisher

legacy How To

Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us. Issue...

Is it safe to delete the standard automatically generated roles?

legacy

Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us. Issue...

How to check the list of members who have been granted sight rolls

legacy Troubleshooting

Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us. Issue...

How to manage (deactivate, delete) themes

legacy How To

Issue After deploying a theme, how can it be managed, i.e., deactivated or deleted? Environment DXP 7.0 DXP 7.1 DXP 7.2 DXP 7.3 Resolution Use the App Manager to manage your themes: Open the App Manager: Prior DXP...

Behavior of existing users when logging in to instances that have been used without the "Require license" check box checked and the check box is checked.

legacy

Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us. Issue...

The LAR file could not be imported because it requires page templates or site templates

legacy Troubleshooting

Issue "The LAR file could not be imported because it requires page templates or site templates" error message apprears when the user is importing pages from different Liferay systems. Environment DXP 7.0 or higher...

How to define the log level of a service at the Liferay Cloud console from the URL

legacy How To

Issue I want to define the log level of a service To increase le VPN lo level to DEBUG Environment Liferay Cloud Console Resolution Just need to configure the URL with the following structure with the correct...

LDAP Imported Users are not been shown in control panel

legacy Troubleshooting

Issue LDAP is configured (and tested by using the testing buttons) in the portal. If you check the database you could find them (it means that they have been imported to the portal from LDAP as expected). The problem...

How to remove the English language from the User Configuration

legacy How To

Issue I set these properties in the portal-ext.properties file: company.default.locale=es_ES locales=es_ES locales.enabled=es_ES I restart the server Then I go to Control Panel > Users and Organizations > Edit and...

Announcements and Alerts email notifications are not sent out

legacy Troubleshooting

Issue After scheduling announcements or alerts, the email notifications are not being sent out as expected. Admin instead sees an error similar to the following in the Liferay logs: 2021-05-18 20:41:13.803 ERROR...

User gets a site despite disabling it in portal-ext

legacy

Issue We have set the following settings in portal-ext.properties, but when a user is created, an entry is also created in the group_ table that has the username as the friendly-url....

Automatically assign site membership, organization site membership, roles, or userGroup to new users

legacy How To

Issue How to automatically assign site membership, organization site membership, roles, or userGroup to new users as well as to all the existing users. Environment Liferay DXP 7.0 Liferay DXP 7.1 Liferay DXP 7.2...

Does Segmentation Work With Inheritance?

legacy Troubleshooting

Issue When I create a Segment which includes inherited users, the segment shows that the inherited users are not counted. For example, if I create a Segment with a condition which matches a Team that contains a...

Avoid the categories conversion of the Web Content types during the upgrade to 7.0

legacy How To

Description Previous to 7.0, you were able to classify the web content with a type. The types could be specified in the portal-ext.properties, being the next the default types list: # # Set the list of article types....

Unable to export users to CSV from some instances

legacy Troubleshooting

Issue Users cannot be exported in some instances: the interface gets blank, and the following exception is thrown: "2021-04-08T10:57:43.604+0200 ERROR [http-nio-8080-exec-25][ExportUsersMVCResourceCommand:100]...

Child organizations and organization users are displayed in one list in DXP

legacy How To

Issue When I view an organization and the users and child organizations are paginated, I want to be able to view all the child organizations separated from all the users within the organization. Currently, they're in one...

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