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"Inconsistent patch level detected" error occured in the logs

Issue The following error occurs in the logs due to an inconsistency in patch levels: Example 1: ERROR [server.startup : 2][PatcherImpl:204] Inconsistent patch level detected WARN [server.startup :...

Restricting the Guest Role's Access to the Home Page

Troubleshooting

Issue When trying to change the view permission of a page it's not possible to do it for the Guest role in the first page: it shows as non-interactive. Environment QR 2024.Q3, 2024.Q4, 2025.Q1 Resolution This is...

HTML Parsing issues when reindexing journal articles after upgrading to Quarterly Release (Jericho)

Troubleshooting

Issue I upgraded my instance to Quarterly Release. I performed a full reindex and received several errors in the log: ERROR [default-26][jericho:211] StartTag a at (r17,c4,p1100) contains attribute name with invalid...

What are the folders to clean in a Jboss bundle? - DXP 7.0+

Troubleshooting

Issue After applying a new patch, I am not able to find the cache folders that should be removed in the Jboss bundle after e.g. installing a patch Environment Liferay DXP 7.0+ Jboss Resolution How to clean Jboss?...

How-To Generate a HAR file for Liferay Support

HTTP Archive (HAR) files are a format used to track information between a user's browser and site. It can be used to identify performance issues such as slow load times, page renders, or other bottlenecks. This is...

Taking Thread Dumps From a JVM

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Recurring UserEmailAddressException$MustNotBeDuplicate error importing users with existing emails from LDAP server

legacy

, knowledgeArticleType: troubleshooting, legacy: true, name: Recurring UserEmailAddressException$MustNotBeDuplicate error importing users with existing emails from LDAP server, showDisclaimerMessage: true, sourceTeam:...

Unable to create users having screen name same as that of groupId (Site Id)

legacy

, knowledgeArticleType: troubleshooting, legacy: true, name: Unable to create users having screen name same as that of groupId (Site Id), showDisclaimerMessage: true, sourceTeam: Support, ticketNumber: ,...

Patching Tool fails to install due to lack of file space

legacy Troubleshooting

Issue When trying to install a patch, the Patching Tool fails with a java.io.IOException regarding file space despite having enough space in the mount or drive where Liferay resides: 14:04:59,116 DEBUG [b:?]...

Why does the LDAP import schedule start over whenever I reset my server?

legacy

Issue I would like my LDAP import to run at specific times and dates. I can set LDAP import intervals by number of minutes through either System Settings or Instance Settings: Control Panel > Configuration >...

"Error on rename of" tables during upgrade when using Windows 10 and MySQL

legacy Troubleshooting

Issue When performing a Liferay upgrade, the process stops and you find the following error in the log: 2021-05-06 08:49:36.319 INFO [main][UpgradeProcess:115] Failed upgrade process...

Unable to add new web content folder when characters blacklist is empty

legacy Troubleshooting

Issue When the Characters Blacklist is empty in either of these locations: Control Panel>Configuration>Instance Settings>Web Content Control Panel>Configuration>System Settings>Web Content>Virtual Instance...

Can not install a hotfix in DXP 7.3 with fixpack dxp-1

legacy Troubleshooting

Issue Can not install a hotfix built for Liferay DXP 7.3 with baseline dxp-1. Patching tool shows a warning message about missing fixes Environment Liferay DXP 7.3 with dxp-1 Resolution Please use the...

DXP 7.3 Patching Source Code [Functionality Change]

legacy How To

Issue Can I patch DXP 7.3 in source mode? Where can I access DXP 7.3 fix pack and hotfix source code? Environment DXP 7.3 Resolution In an effort to improve the delivery of Liferay patches, we've now removed the...

Restrict guest users from accessing login page when attempting to access a protected page or resource

legacy How To

Issue By default, guest users are prompted to the login page when they are attempting to hit a url or access a resource that is protected and not available to guest users. I do not want guest users to be redirected to...

Patching Tool 3 selects older patch in the patches folder to Install

legacy Troubleshooting

Issue Patching Tool 3 selects older patch instead of the newest/latest in the patches folder to install I have more than one hotfix in the patches folder, and Patching Tool 3 selects the older one to install Environment...

Patching Tool 3 "info" Command showing multiple patches as "Will be Installed"

legacy Troubleshooting

Issue Patching Tool 3 info command shows multiple patches as "will be installed" Environment Patching Tool 3 Resolution Keep only the needed patches in the Patches folder For Example: If you have DXP-1 and hotfix-2 installed. ...

'There are no patches installed' after applying a hotfix

legacy Troubleshooting

Issue We try to apply a hotfix to the container based on the image liferay/dxp: 7.3.10-ga1, but it is not working. The docker log shows initially the message: [LIFERAY] Patch applied successfully. But then shows...

User 20156 is not allowed to access URL

legacy Troubleshooting

Issue While updating any user details the below error is thrown: WARN [http-nio-8080-exec-2][SecurityPortletContainerWrapper:348] User 20156 is not allowed to access URL...

Fixed Some Performance Issues in Liferay 7.0

legacy

Issue Some known performance issues Environment Liferay 7.0 Resolution Liferay has fixed some performance issues which were impacting a lot to the Memory and CPU consumption in 7.0. Also, in data transferred to the...

How do I remove items from the User Personal Bar without customizing it?

legacy How To

Issue There are items in the User Personal Bar by default that we aren't using or don't want users to access. We want to remove these items without creating a custom module. Environment Liferay DXP...

Child organizations and organization users are displayed in one list in DXP

legacy How To

Issue When I view an organization and the users and child organizations are paginated, I want to be able to view all the child organizations separated from all the users within the organization. Currently, they're in one...

When granting the "View" permission only for "Forms" and "Documents and Media" to a Role, the Users with this Role is able to see the "Add" button and can add assets in "Forms" and "Documents and Media"

legacy

Issue When granting the "View" permission only (as below) for "Forms" and "Documents and Media" to a Role, the Users with this Role is able to see the "Add" button and can add things in "Forms" and "Documents and Media"...

How to change the logo for Application Menu?

legacy How To

Issue How to change the logo for Application Menu? Environment Liferay DXP 7.3 Resolution The logo for Application Menu can be changed according to the following steps. Stop the server. Place the new log...

How to install a different version of Patching Tool?

legacy How To

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue Sometimes you need a different version of Patching...

F5 web server device blocks Liferay URL with message: "Bad multipart parameters parsing / No boundary defined for multipart request"

legacy

Issue A F5 web server device (for example, a load balancer) blocks a Liferay URL with messages like: Bad multipart parameters parsing No boundary defined for multipart request Flagging the request to process the...

Patching Tool 'WARNING: some of the currently installed fixes are not available' while installing certain Fix Packs

legacy Troubleshooting

Issue When trying to upgrade from DXP 7.0 Fix Pack 90 to Fix Pack 96, the Patching Tool shows the following message: WARNING: some of the currently installed fixes are not available: * LPS-94011 * LPS-107323 The...

Site Administrators can't add new members to their site

legacy Troubleshooting

Issue When a site administrator tries to add new members to a site, the site administrator is unable to see the list all available users in the portal. The site admin can only see users that have already been added as...

Warnings "Attempting to upgrade X table by recreating table"

legacy

Issue During an upgrade to newer versions of the portal, warnings like "Attempting to upgrade some table by recreating table due to some reason" may be found in the logs. They can cause confusion and...

A Liferay Cloud hosted website won't redirect https://mydomain to https://www.mydomain

legacy Troubleshooting

Issue When opening a Liferay Cloud hosted website without the www part in the URL, the redirection to the site with the www part in it will not happen. Example: https://mydomain.com will not redirect to...

Roles are getting deleted

legacy Troubleshooting

Issue While adding the roles up to 20 if chosen 20 Items per page but if try to add multiple roles further then all the roles is getting deleted except the latest one. Environment Liferay Portal 6.2 Resolution The...

How to identify the fixes included in a hotfix

legacy How To

Issue I want to be able to know what fixes are included in my hotfix. Environment Liferay Portal Liferay DXP Resolution The hotfix ZIP archive contains a file called fixpack_documentation.xml. All the fixes included in...

Control Panel Menu is displaying for all users

legacy Troubleshooting

Issue All authenticated users are seeing the Control Panel displayed on the left-hand side of the screen Environment Liferay DXP Resolution Display of the control panel is controlled by the permission...

Custom widget template for breadcrumbs doesn't get applied in control panel and breadcrumbs aren't shown

legacy Troubleshooting

Issue When a widget template is configured via system settings in system scope it doesn't show any breadcrumb. Environment Liferay DXP 7.2. Resolution Those configurations are made inside System Settings ->...

Solr Error when searching for Users or Organizations

legacy Troubleshooting

Issue When I perform a search for Users or Organizations, I see a blank screen and an error like the following in the logs: 2021-01-29 00:15:48.429 WARN [http-nio-8080-exec-5][ProxyMessageListener:86]...

Additional JavaMail properties not being considered in mail server configuration

legacy Troubleshooting

Issue JavaMail properties defined in the field Manually specify additional JavaMail properties to override the above configuration are not being considered. Environment Liferay 7.0+ Resolution Each property should...

Why does my instance have a default@liferay.com user?

legacy

Issue I see a default@liferay.com user in my database. What is the purpose of this default user? If you have a virtual instance is configured, you may see another default user with the configured mail domain (i.e....

Kaleo Workflow Permissions missing from custom role after upgrade to DXP

legacy How To

Issue Permissions regarding Kaleo Workflow are lost or improperly formatted after upgrade to DXP 7.0+, for example: Environment Upgrade to DXP 7.0+ Resolution This is an intended behavior caused by a change of the...

Keeping 'Location' type organization when upgrading to DXP 7.0+

legacy How To

Issue In DXP 7.0+ the location organization type is removed by default. When upgrading to DXP 7.0+, organizations that were categorized as a 'Location' lose this categorization during the upgrade process. Environment...

Unable to save Instance Settings modifications

legacy Troubleshooting

Issue When I make some configuration change in instance settings and click save, the page breaks (menus are gone) and the changes are not stored. In the logs I see a stacktrace is thrown, with parts like these: ERROR...

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