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Issue We are evaluating Liferay Analytics Cloud and we need information about GDPR compliance, location of the data centers, encryption of physical media, and data privacy. Where can I find this information? Environment Analytics Cloud Resolution Please review the following articles:...

Issue We would like to create a segment with a custom field as the condition. We can see that the number of users displayed is less than it should be. Why? Environment Analytics Cloud Resolution The number of users depends on whether the user was recognized as a known user by Analytics...

Issue I was invited to an Analytics workspace. When I click on the link in the invitation e-mail, the following message is shown: Environment Analytics Cloud Resolution This behavior happens in the following 2 cases.  Analytics Cloud was not configured for the first time. Solution: use...

Issue As an Analytics Cloud Workspace Admin, I would like to access the data from the Knowledge Base articles. Environment Liferay Analytics Cloud. Resolution This is currently a product limitation, however, we already have a feature request for it so it may be implemented in a future...

Issue I have an issue with the CT_AU_ANONYMOUSUSER table. It is populated and updated in the database even though there is no user activity. Environment Liferay DXP 7.0 Resolution There is an issue with the records being consistent in their presence in DB but inconsistent with the...

Issue I can see that the same page - our homepage - is displayed twice under Top Pages > Visited Pages. One URL is the main www,mysite.com URL and the other one is www.mysite.com/group/portal. Environment Analytics Cloud Resolution This behavior is expected because Analytics is...

Issue In Liferay you can configure Google Analytics (GA) under Configuration > Site Settings > Advanced > Analytics You can see 3 fields related with GA: Google Analytics ID (Set the Google Analytics ID that is used for this set of pages). Google Analytics Create Method Only Custom...

Issue After enabling "Combine Assets from All Segments in Asset Publisher for Manual/Dynamic Collections", some assets appear multiple times in an Asset Publisher. Environment DXP 7.2 DXP 7.3 Resolution This happens because different Personalized Variations are retrieving the same...

Issue We have created a segment based on a text User Custom Field and the segment does not find users for texts with more than one word (e.g. "Finance Department"). Environment Liferay DXP 7.3. Resolution The text Custom Field must be created as "Searchable" and the option "As Keyword"...

Issue Depending on the IP address, different web content articles or any image would be viewable to different users. Even though the Geolocation feature shows users for the provided IP address, it appears to operate only with logged-on users and not with anonymous users. Environment...

Issue Sometimes it is required to display web contents for segmented users and, at the same time, display web contents for all users (segmented or not). For example, we may want to show different web contents for users belonging to different areas such as cities, departments, etc. and,...

Issue Reproduction Steps: 1. Set up DXP 7.3 with the fix pack DXP 1 2. From Control Panel went to People --> Segments and started to add a new segment 3. Added a User Role Property from the right panel as a condition. 4. On the Property click on "Select", and from the "Select Role" popup...

Issue Reproduction steps: Go to Site administration -> People -> Segment Create a new segment called "Not logged in" Put the Session -> Logged in the condition in it and set it to equals - false Create a Content page, put a Header fragment on it Write "Logged in" in it Create a new...

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue How to disable robots in some pages and how to disallow the robots indexers to reach an environment. Environment DXP 7.0 DXP 7.1 DXP...

Issue After upgrading the environment from GA1 to SP1(fix pack 1) as per the guidelines, the Analytics cloud option is not available in Control Panel > Instance Settings ('Analytics Cloud' does not appear in the UI). Environment Liferay DXP 7.3 GA1 to SP1 (Fix Pack 1) Resolution The...

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue When a Friendly URL is created the redirection is temporal (302) when it should be permanent (301) Environment Liferay SaaS with DXP...

Issue A page with the URL "/test" should have a canonical URL of /test. But all canonical URLs are shown as "/" for all pages. Steps to Reproduce Create a new empty page "test" (type and content does not matter). Leave the default settings as it is. Logout from the site. Now, access the...

Issue Next-gen image formats are supported with Liferay or not Environment Liferay DXP 7.0+ Resolution Next-en images formats ( JPEG 2000, JPEG XR, and WebP) are not supported with Liferay as of now There is already a feature request in place. Please refer to the same LPS-102121 This...

Issue There is a known issue where you may be unable to disconnect the Analytics Cloud instance from Liferay DXP An error indicating "Error: Your request failed to complete." will appear in the UI, and the following will appear in the logs: Jun 22 22:01:07.909 build-4...

Issue How to enable total visitor counts in a website? Environment Liferay DXP 7.0+ Resolution Liferay introduces a new product Liferay Analytics Cloud which is a cloud-based SaaS offering that works with Liferay Digital Experience Platform(Liferay DXP) to give insights into customer...