Multi-Factor Authentication (MFA) email is not being sent for logins
How To articles are not official guidelines or officially supported documentation. They are community-contributed content and may not always reflect the latest updates to Liferay DXP. We welcome your feedback to improve How To articles!
While we make every effort to ensure this Knowledge Base is accurate, it may not always reflect the most recent updates or official guidelines.We appreciate your understanding and encourage you to reach out with any feedback or concerns.
legacy-article
learn-legacy-article-disclaimer-text
Issue
- Multi-Factor Authentication (MFA) email is not being sent for logins, and due to this, users are not able to login successfully.
Resolution
- One potential cause for this is a mail server failure due to an error in DNS resolution. If an incident occurs with your DNS provider, this could lead to DNS resolution failure leading to emails failing to be delivered.
- Please validate the status of the DNS provider, and if it all checks out and the issue persists, please open up a support ticket to investigate further.
did-this-article-resolve-your-issue