submit-feedback
legacy-knowledge-base
Publicado Jun. 25, 2030

Unable to retrieve the properties from Analytics Cloud

written-by

Rita Schaff

How To articles are not official guidelines or officially supported documentation. They are community-contributed content and may not always reflect the latest updates to Liferay DXP. We welcome your feedback to improve How To articles!

While we make every effort to ensure this Knowledge Base is accurate, it may not always reflect the most recent updates or official guidelines.We appreciate your understanding and encourage you to reach out with any feedback or concerns.

legacy-article

learn-legacy-article-disclaimer-text

Issue

  • We connected our Liferay instance to Analytics Cloud and the instance shows that the connection is successful.
  • But when we try to Sync Sites, we receive the following error message:
    Unable to retrieve the properties from Analytics Cloud.

  • For our Liferay instances, we opened the URLs below:

    https://analytics.liferay.com
    https://analytics-js-cdn.liferay.com
    https://osbasahpublisher-europe-west3-ac3-c1.lfr.cloud
    https://osbasahbackend-europe-west3-ac3-c1.lfr.cloud

  • We tried to reconnect Liferay to Analytics Cloud and delete the Data Source as well but nothing changed.

  • What is the root cause?

Environment

  • Analytics Cloud
  • DXP 7.0+

Resolution

Check the patch level

Make sure that your Liferay patch level is the same or higher than the ones in the list during the connection:

Check the firewall settings

Instead of

https://osbasahpublisher-europe-west3-ac3-c1.lfr.cloud
https://osbasahbackend-europe-west3-ac3-c1.lfr.cloud

enable the following URLs in your firewall settings:

https://osbasahbackend-ac-europewest3.lfr.cloud
https://osbasahpublisher-ac-europewest3.lfr.cloud

Additional Information

did-this-article-resolve-your-issue
legacy-knowledge-base
did-this-article-resolve-your-issue