An error occurred while processing the template.

Java method "com.liferay.portal.json.JSONFactoryImpl.createJSONObject(String)" threw an exception when invoked on com.liferay.portal.json.JSONFactoryImpl object "com.liferay.portal.json.JSONFactoryImpl@6b638fb3"; see cause exception in the Java stack trace.

----
FTL stack trace ("~" means nesting-related):
	- Failed at: navigationJSONObject = jsonFactoryUti...  [in template "8911408109993434201#23484949#LEARN-ARTICLE-NAV" at line 4, column 9]
----

1<#assign

2	groupFriendlyURL = themeDisplay.getScopeGroup().getFriendlyURL()

3	groupPathFriendlyURLPublic = themeDisplay.getPathFriendlyURLPublic() + groupFriendlyURL

4	navigationJSONObject = jsonFactoryUtil.createJSONObject(navigation.getData())

5	navigationMenuItems =

6		{

7			"Analytics Cloud": {

8				"image": "/documents/d${groupFriendlyURL}/analytics_c-svg",

9				"title": "Analytics Cloud",

10				"url": "analytics-cloud"

11			},

12			"Commerce": {

13				"image": "/documents/d${groupFriendlyURL}/commerce_product-svg",

14				"title": "Commerce",

15				"url": "commerce"

16			},

17			"DXP": {

18				"image": "/documents/d${groupFriendlyURL}/dxp_p-svg",

19				"title": "DXP / Portal",

20				"url": "dxp"

21			},

22			"Liferay Cloud": {

23				"image": "/documents/d${groupFriendlyURL}/dxp_c-svg",

24				"title": "Liferay Cloud",

25				"url": "liferay-cloud"

26			},

27			"Reference": {

28				"image": "/documents/d${groupFriendlyURL}/reference-svg",

29				"title": "Reference",

30				"url": "reference"

31			}

32		}

34	breadcrumbJSONArray = navigationJSONObject.getJSONArray("breadcrumb")

35	childrenJSONArray = navigationJSONObject.getJSONArray("children")

36	parentJSONObject = navigationJSONObject.getJSONObject("parent")

37	productJSONObject = breadcrumbJSONArray.getJSONObject(breadcrumbJSONArray.length()-1)!navigationJSONObject.getJSONObject("self")

38	siblingsJSONArray = navigationJSONObject.getJSONArray("siblings")

39/>

41<div class="learn-article-nav">

42	<#if productJSONObject?has_content && productJSONObject.getString("title")?has_content && navigationMenuItems[productJSONObject.getString("title")]?has_content && navigationMenuItems[productJSONObject.getString("title")].title?has_content>

43		<div

44			class="dropdown learn-article-nav-root learn-dropdown"

45		>

46			<div class="learn-article-nav-item">

47				<div class="d-flex">

48					<div class="learn-article-nav-image">

49						<img

50							class="lexicon-icon lexicon-icon-caret-bottom product-icon"

51							role="presentation"

52							src='${navigationMenuItems[productJSONObject.getString("title")].image}'

53							viewBox="0 0 512 512"

54						/>

55					</div>

57					<span class="learn-article-nav-text">${navigationMenuItems[productJSONObject.getString("title")].title}</span>

58				</div>

60				<div id="dropdown-icon">

61					<svg

62						class="lexicon-icon lexicon-icon-caret-bottom"

63						role="presentation"

64						viewBox="0 0 512 512"

65					>

66						<use xlink:href="/o/admin-theme/images/clay/icons.svg#caret-bottom"></use>

67					</svg>

68				</div>

69			</div>

71			<ul class="dropdown-menu learn-dropdown-menu">

72				<#list navigationMenuItems as key, value>

73					<li>

74						<a

75							class="dropdown-item learn-article-nav-item"

76							href="/w/${navigationMenuItems[key].url}/index"

77							tabindex="4"

78						>

79							<span class="d-flex">

80								<span class="learn-article-nav-image">

81									<img

82										class="lexicon-icon lexicon-icon-caret-bottom product-icon mt-0 mr-2"

83										role="presentation"

84										src="${value.image}"height: 25px; margin-left: 5px; max-width: none; width: 25px;

85										viewBox="0 0 512 512"

86									/>

87								</span>

88								<span class="learn-article-nav-text">${value.title}</span>

89							</span>

91							<#if navigationMenuItems[productJSONObject.getString("title")].url == value.url>

92								<span>

93									<@clay["icon"] symbol="check" />

94								</span>

95							</#if>

96						</a>

97					</li>

98				</#list>

99			</ul>

100		</div>

101	</#if>

103	<div class="learn-article-nav-content">

104		<#if parentJSONObject?has_content && parentJSONObject.getString("url")?has_content>

105			<div class="learn-article-nav-item learn-article-nav-parent liferay-nav-item p-2">

106				<div class="mr-2">

107					<a

108						href='${parentJSONObject.getString("url")}'

109					>

110						<svg

111							class="lexicon-icon lexicon-icon-angle-left"

112							role="presentation"

113							viewBox="0 0 512 512"

114						>

115							<use xlink:href="/o/admin-theme/images/clay/icons.svg#angle-left"></use>

116						</svg>

117					</a>

118				</div>

120				<span>${parentJSONObject.getString("title")}</span>

121			</div>

122		</#if>

124		<#if childrenJSONArray.length() gt 0>

125			<ul class="m-0 p-2">

126				<#list 0..childrenJSONArray.length()-1 as i>

127					<li class="learn-article-nav-item">

128						<a

129							class='liferay-nav-item ${(navigationJSONObject.getJSONObject("self").url == childrenJSONArray.getJSONObject(i).url)?then("selected", "")}'

130							href="${childrenJSONArray.getJSONObject(i).url}"

131						>

132							<span>${childrenJSONArray.getJSONObject(i).getString("title")}</span>

133						</a>

134					</li>

135				</#list>

136			</ul>

137		<#elseif siblingsJSONArray.length() gt 0>

138			<ul class="m-0 p-2">

139				<#list 0..siblingsJSONArray.length()-1 as i>

140					<li class="learn-article-nav-item">

141						<a

142							class='liferay-nav-item ${(navigationJSONObject.getJSONObject("self").url == siblingsJSONArray.getJSONObject(i).url)?then("selected", "")}'

143							href="${siblingsJSONArray.getJSONObject(i).url}"

144						>

145							<span>${siblingsJSONArray.getJSONObject(i).getString("title")}</span>

146						</a>

147					</li>

148				</#list>

149			</ul>

150		</#if>

151	</div>

152</div>

Submit Feedback

Responding to Knowledge Base Feedback

Liferay 7.4 U72+/GA72+

You can view and manage article feedback in the Knowledge Base application. To do this,

Open the Site Menu () and go to Content and Data → Knowledge Base.
Go to the Suggestions section ().

All user comments appear in a table.

Access article feedback in the app's Suggestions tab.

Note

To view article suggestions, you must have the Knowledge Base > Knowledge Base: View Suggestions permission.

Each suggestion provides the link to the associated article, the feedback, the User’s name, the feedback’s time stamp, and the status on addressing the suggestion. You can use each entry’s Actions menu () to move the entry between the New, In Progress, and Resolved states.

You can also click on an individual suggestion and mark it to advance the progress.

Track the progress of suggestions.

Feedback first shows a Move to In Progress button, and then a Resolve button. A suggestion can be changed back to new state by clicking the New button. Suggestions can also be deleted by clicking on the Delete button.

Note

To view article suggestions, you must have the Knowledge Base > Knowledge Base Article: Update permission. Roles assigned this permission can also view and update the state of article suggestions in all Knowledge Base widgets.

When you move the suggestion to a different state, an email is sent notifying the user of the change. To configure automated emails,

Open the Global Menu (), go to the Control Panel tab, and click System Settings.
Under Content and Data, click Knowledge Base.
In the Service tab under Site Scope, enable/disable emails and determine their content.
Click Save.