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Published Jun. 30, 2025

Workflow task is not assigned to site role users

Written By

Apsara Raheja

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Issue

  • The users having certain site roles are unable to see the workflow tasks in the 'Assigned to my roles' tab 
  • Steps to reproduce:
  1. Start Liferay Bundle DXP 7.4 update 92
  2. Create Sites:
    • Create a new site (e.g., Parent).

    • Create a child site (e.g., Child) under the newly created Parent site.

  3. Create a User and assign Membership & Role:

    • Create a user (e.g., Site Content Reviewer).

    • Navigate to the Site Menu of the Child site → Configuration → Site Settings → Site configuration and enable the Allow Manual Membership Management.

    • Then, navigate again to the Site Menu of the Child site → People → Memberships → add the Site Content Reviewer user.

    • Navigate to the Control Panel → User and Organisation →  click on Site Content Reviewer→ Roles → Select Child Site Role: Site Content Reviewer

  4. Configure Workflow for Web Content:
    • Go to the child site.
    • Navigate to Site Menu > Configuration > Workflow > Web Content Article > Edit.
    • Configure the Liferay Default Single Approval Workflow.
  5. Create and Submit Web Content:
    • Navigate to Content & Data > Web Content > New > Basic Web Content.
    • Create content and submit it for workflow approval.
  6. Impersonate the User:
    • Go to Control Panel > Users and Organizations > Users and impersonate the user created in step 3(Site Content Reviewer).
    • Click on the user menu and navigate to My Workflow Tasks > Assigned to My Roles.

Expected Behavior: The workflow task should be visible under Assigned to My Role in My Workflow Tasks.
Observed Behavior: The workflow task is not visible under Assigned to My Role in My Workflow Tasks.

Environment

  • Liferay DXP 7.4 Update 92
  • Liferay DXP 2024.Q1
  • Liferay DXP 2024.Q2

Resolution

  • The observed behavior is a known bug that has been addressed by: LPD-28111; however, it was fixed in 2024.Q2.3.
  • If a hotfix is required for this issue, please create a support ticket requesting a hotfix by attaching patch details.
  • Installing Fix Packs and Hotfixes on Liferay DXP will guide you to install this hotfix in the respective environment.
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