Legacy Knowledge Base
Published Jun. 30, 2025

Workflow issue after changing 'ROOT' context to 'myportal'

Written By

Anushka Tiwari

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Issue

  • Shows a blank page after changing the details of the 'task' node in the assignment type to the user then clicks on 'save' and then clicks on the 'task' node.
  • Steps to reproduce:
  1. Update the ROOT folder name (under {LIFERAY_HOME}/tomcat_home/webapps/ROOT) to ‘myportal'.

  2. Update the ROOT.xml file name (under {LIFERAY_HOME}/tomcat_home/conf/Catalina/localhost/) to 'myportal.xml'.

  3. Update the 'common.loader’ property in the catalina.properties file name (under {LIFERAY_HOME}/tomcat_home/conf/)

from

common.loader="${catalina.home}/webapps/ROOT/WEB-INF/lib/support-tomcat.jar"

to 

common.loader="${catalina.home}/webapps/myportal/WEB-INF/lib/support-tomcat.jar"

4. Clear the temp and work directories under TOMCAT_HOME.
5. Restart the server.
6. Navigate to 'localhost:8080/myportal/'.
7. Navigate to Control Panel >> Applications >> Process Builder >> Create a workflow.
8. Drag and drop Task >> Select Task >> Assignment > Select User Assignment and Assign to User.
9. Refresh the page and click on Task.

Expected Behavior: After clicking on the Task, the modified details regarding the user should be displayed on the page.
Actual Behavior: After clicking on the Task, a blank page is displayed on the page.

Environment

  • Liferay DXP 7.4

Resolution

  • The observed behavior is a known bug that has been addressed by LPS-191809 which is included in dxp-7.4-update-88 and above.

Additional Information

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