Legacy Knowledge Base
Published Jul. 2, 2025

Special Characters in Screen Name Cause “Not Found” Error

Written By

Morheno Legros

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Issue

  • Special characters such as "., _, |" being present within a screen-name throws a “Requested resource could not be found” error in the UI.

Environment

  • DXP 7.2

Resolution

  • This issue was fixed by LPS-119836, which was released in DXP-9-7210.
  • To resolve this error, patch up to DXP-9 or open a help center ticket to request a hotfix containing LPS-119836.

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