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Published Jul. 2, 2025

DXP fails to send email notification after new form entry is added using headless API

Written By

Giulianna Munoa

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Issue

  • Creating a new form entry using headless API fails to send a new email notification
  • New entries are added but no email notification is sent
  • Following logs are shown:
2021-09-16 17:15:35.377 ERROR [http-nio-8080-exec-1][DDMFormEmailNotificationSender:99] Unable to send form email
 java.lang.NullPointerException
 at com.liferay.dynamic.data.mapping.internal.notification.DDMFormEmailNotificationSender.getViewFormEntriesURL(DDMFormEmailNotificationSender.java:428)
 at com.liferay.dynamic.data.mapping.internal.notification.DDMFormEmailNotificationSender.populateParameters(DDMFormEmailNotificationSender.java:491)
 at com.liferay.dynamic.data.mapping.internal.notification.DDMFormEmailNotificationSender.createTemplate(DDMFormEmailNotificationSender.java:141)
 at com.liferay.dynamic.data.mapping.internal.notification.DDMFormEmailNotificationSender.getEmailBody(DDMFormEmailNotificationSender.java:179)
 at com.liferay.dynamic.data.mapping.internal.notification.DDMFormEmailNotificationSender.createMailMessage(DDMFormEmailNotificationSender.java:117)
 at com.liferay.dynamic.data.mapping.internal.notification.DDMFormEmailNotificationSender.sendEmailNotification(DDMFormEmailNotificationSender.java:93)
 at com.liferay.dynamic.data.mapping.service.impl.DDMFormInstanceRecordLocalServiceImpl.addFormInstanceRecord(DDMFormInstanceRecordLocalServiceImpl.java:165)
 at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
 at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62)
 at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
 at java.lang.reflect.Method.invoke(Method.java:498)

 

Environment

  • DXP 7.2 SP4/FP11

 

Resolution

  • Reference to LPS-139879 and open a support ticket for hotfix generation.

 

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