Issue
-
We are trying to integrate docusign to our app and for that we followed this article https://learn.liferay.com/w/dxp/content-authoring-and-management/documents-and-media/uploading-and-managing/enabling-docusign-digital-signatures
We did the following steps:
1) enabled docusign from instance settings.
2) provided docusign connection details like accountID, integration key,API user id.
3) sent a document to collect digital signature from document and media section.
4) document not getting sent to docusign for signature.
5) We checked and found that liferay returns dsEnvelopId as "" in response to req.After doing all this the document is not getting sent for digital signature.
Environment
- 7.4+
Resolution
-
you might need to include the
-----BEGIN RSA PRIVATE KEY-----
and
-----END RSA PRIVATE KEY-----
lines at the beginning and end of the RSA key in order for this to work.
Additional Information
- Also see https://help.liferay.com/hc/en-us/articles/15356378133261-Emails-from-DocuSign-are-not-working (the problem might be this as well)