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Published Jun. 30, 2025

'Backup "undefined" not found' when trying to restore a db dump in another environment

Written By

Jose L. Bango

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Issue

  • I have performed a backup in one env (for example, DEV), and I want to restore it in another env (for example, PRD). When I try to do that, the result is not successful.
  • In the logs, this error is shown: 
    [ERROR] Error: Backup "undefined" not found
        at lookupBackup (/lcp/app/backup/src/storage/lookup/parallel-lookup.ts:41:9)
        at process.processTicksAndRejections (node:internal/process/task_queues:95:5)
        at async Promise.all (index 1)
        at backupStatusHandler (/lcp/app/backup/src/routes/backup-status.ts:23:50)
        at <anonymous> (/lcp/app/backup/src/error/error-utils.ts:47:7)
  • As a result, when I try to retrieve documents, images and other files I get a 404 Not Found response.

Environment

  • Liferay PaaS

Resolution

  • Make sure you are using the latest version for the Backup Service. See Services Changelog.

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